I popped in on the off chance of getting an appointment. All the staff I met were friendly and service was attentive without being overpowering. The salon experience was the best I have received in a very long time. My hair looks and feels better that it has done in years.
Thank you for taking the time to write about your experience with us at the weekend. We are so pleased you found our team friendly and attentive. What pleases us most is you received the best salon experience in a long time, and you hair looks and feels better than it has in years! We are proud to hear your feedback and the team at Sheen look forward to welcoming you again soon.
Superb service today - everything from the response to my telephone call to the service I received in the salon. I will certainly recommenf Sheen to others locally.
As a team we are absolutely delighted you experienced a superb service when you visited us this weekend. Thank you for recommending our salon to others, we really appreciate all recommendations and will endeavour to deliver the same experience to them too. Remember to pass on your recommend a friend voucher so you both receive a 50% saving on your cut and style. From all of us here at Sheen, we look forward to welcoming you and your friends again soon.
Lovely cut and blow dry at the salon this evening, thanks... I was a bit confused about the price as I was charged full price for the cut although it should have counted as a stand by appointment as I just came in with no appointment, also you're advertising your first cut half price too? Perhaps these could be clarified?
Hello Sophie, We are delighted you were happy with your cut and style with Naz when you visited the salon. Please accept our apologies, our communication between ourselves seems to have let you down on the charge of your service. Your appointment was a standby as you walked in last minute and our stylist was available. We will call you to refund the difference and our sincerest apologies for the confusion. We thank you for giving us the opportunity to put this right for you. Have a great holiday and we look forward to welcoming you again soon.
I got an appt for the next day. The hairdresser was very professional and did a fabulous job. I love my hair now. She even served me tea (twice) while doing my hair. Loved the experience.
Marla, thank you for your feedback on your first visit to the salon and your experience with your professional stylist, Naz. We are so delighted to hear you loved your experience and now your hair! We look forward to welcoming you again soon. Please remember to tell your friends about us to receive 50% saving on your next Cut and Style. We will have the teapots ready!
As always I am extremely happy with Denis'
Colour and Cut. Colour suits my complexion and
Cut makes me look younger.
Friendly salon although I found it noisier than usual. Having 3 toddlers during my stay from 10am on Saturday did not help. I expect to have a reasonably quiet time when I have my hair done. Also, personally, I don't like the feel of the plastic thing put around my neck(always had towels) I understand it saves on laundry.
Lastly, i used to have a 10% discount for booking early but did not get it this time and I ended with a bill £10 higher than usual. No action was taken when I mentioned it. I wished I had some warning. I have attended this salon since it opened and I am now wondering if I will go back.
Thank you Marie for your feedback. I am very pleased you are happy with Dennis's Colour and Cut and our friendly salon. We want all of our clients to feel comfortable when visiting the salon. Before having your colour please let your stylist know you would prefer to have a towel instead of the plastic capes we use to protect you and our gowns. Sheen's rebooking system rewards clients for rebooking within a six week recommended period for maintaining your colour and cut. The rebooking system was in place when you made your last appointment which this time was outside of recommended six weeks. More details can be found on our website. We are currently reviewing a loyalty scheme for our clients were additional benefits to visiting the salon can be redeemed. Please ensure we have your details to keep you updated. In the meantime, if you prefer we have introduced another level for our qualified technicians who would be delighted in providing you with the exact colour service Dennis provides for you at a lower pr
I visited the new "Sheen" salon recently and was very pleasantly surprised with its change of image. The new owner has breathed new life into what was a tired '90's salon. Good service at competitive prices for Richmond. I will be returning and would highly recommend Sheen.
Thank you Happy Client for taking the time to review our Salon. We are delighted to hear the new decor and image has your approval and we look forward to welcoming you again soon.
Hopefully the restrictions on pre-booked appointments will be reviewed as they are not exactly supporting previously loyal clients. There are many other great hair salons in Richmond - this isn't one of them yet!
Thank you for your feedback. We are currently looking at launching a loyalty scheme for our clients in addition to our existing re-booking system which many of our clients are finding beneficial in keeping their hair looking great. Please ensure we have your email address so we can let you know as soon as we have news on our current salon promotions and events. We look forward to welcoming you again soon.
Overall an excellent experience as always with Karen,who always takes time and care. My only reservation is the change in the repeat booking discount now limited to those revisiting within 6 weeks. This is unfair and makes the discount practically irrelevant. I have never visited every 6 weeks not considering it necessary, affordable or convenient. I shall now have to carefully consider how long I can go between appointments to negate the effect of loosing the incentive to rebook. A poor return for 10 years of loyalty to the same salon and the same stylist. Kate Hopkin
Thank you Kate for acknowledging the excellent experience you received with Karen. Karen works very hard and is dedicated to delivering an excellent service to our clients. Sheen's re-booking system rewards our clients who take advantage of the suggested time for clients to return to the salon for their hair cut and styling within a six week period. Some clients, similar to yourself may not find this particular incentive beneficial, however you may find alternative incentives and promotions on our website. One in particular is the recommend a client where you receive 50% saving on a cut and style for both you and your friend. For all our current promotions and services please visit our website and sign up for our newsletter, or please ask for more information on your next visit. We look forward to welcoming you again soon.
I've been having my hair cut at Sheen Hairdressing (previously Indalo) for 5 years and I wouldn't change it for the world. Very nice service, very nice staff - perfect!
Thank you BD for taking the time to offer us your feedback on the very nice service and staff! At Sheen Hairdressing our commitment is to build on the existing good services and experience our clients expect. Please let us know if there is anything we can improve on which would improve your experience with us. We are already introducing some little extras and the salon already has a new look, which is already receiving positive feedback from our clients. We look forward to welcoming you again soon.
Another successful haircut thankyou Julie!
Thank you Ruth for your feedback with Julie on your last visit. We are delighted your haircut was a success! We look forward to welcoming you again soon.
Pleasant busy salon with my hair done very nicely within the hour so I was on time for meeting friends for lunch. Thank you and see you again soon.
Hello and thank you for your feedback. We are delighted you were pleased with your hair and we managed to hep you attend your meeting on time. We look forward to welcoming you again soon.
Great cuts by lovely and thorough hairdressers for a fairly decent price.
Thank you Sarah for your feedback on your visit with us. We are delighted you love your hair and look forward to welcoming you again soon.
Great cuts by lovely and thorough hairdressers for a fairly decent price.
Our wonderful hairdresser Karen is why we all have been coming for the last 8 years
The price has gone up which is never good news.
We hope the new ownership does not bring too much change to this lovely salon
Everyone was always so kind and helpful and the staff were always the same we hope it stays that way!
Thank you for taking the time to offer your feedback. We could not agree more! Karen is a wonderful hairdresser and a great asset to our salon. Speaking as the new owner, we recognise the greatness which the existing team offers to our our clients and we intend to continue to deliver this greatness into the future to both our existing and new clients. In addition to this, we also believe there is an opportunity to excel on the existing good stuff, by offering our clients more value and a greater salon experience. We have already started on this and we have started on the salon make over, with little disruption to the normal salon service along with the additional small changes, which our clients are already starting to notice. Our service menu has been designed to compliment the current business ethos and our clients experience. With this in mind we have also designed both a savings and reward scheme for our clients which you can find on our website www.sheensalon.com/promotions/ or ask in salon for more de
Fantastic hair cut and colour by the lovely Ali.
Would highly recommend this hairdressers.
Thank you Vanessa for your very kind feedback. Ali does indeed continue to offer fantastic cuts and colours to all her clients, and delighted to hear she does so again. Please remember to use our recommend a friend scheme to send your friends to the salon for the first time. They will receive 50% saving on a Cut and style and we then reward you with the same. Please ask them to mention it when they book. We look forward to welcoming your again soon.
I would like to point that SHEEN hair salon experience today was great. Staff is nice and welcoming. The girl who did my hair did Amazing job and Iam very happy with result.
Thank you Monica for your feedback today on your visit to the salon. Your stylist, Naz is very pleased you are happy with her amazing work and you left happy and your experience was great. We look forward to welcoming you again soon.
I have been visiting Indalo now Sheen for years and won't go anywhere else for a cut. Theresa Z is the best stylist I've met and always manages to get the cut just right!
Hello A. A. Thank you for your very kind feedback and we are delighted we are your only salon of choice. Theresa is very pleased she always gets the cut just right and we all look forward to welcoming you to the salon soon.
Teresa at Sheen hairdressing in Richmond always does a great job colouring and cutting my hair. She is full of creative ideas and my time at the salon is fun! Thank you!
Thank you JC for taking the time to write about your salon experience with us today. We value all feedback and we are delighted to hear our stylists, in particular Theresa this time, are consistent with your hair colour and styling. Part of our commitment to our clients is to offer you inspiration and creative ideas when you visit. And one better you had some fun too! We look forward to welcoming you again soon.
I have been going to Sheen Hairdressing for 6 months and I would not go anywhere else now. Julie has sorted out my colour beautifully and also cuts it brilliantly too. All the stylists are very talented and take the time to listen to you and style your hair to the highest standard. The salon is also very relaxed and friendly.
Many thanks FionaW for taking your time to write on your experience in the salon over the past 6 months. Julie is one of our specialised L'oreal colour experts in the salon and we agree she is brilliant. Our aim is for every client to leave with beautiful shiny well conditioned hair, making you look and feel good inside and out! All of our stylists are very talented and we take the time to listen and deliver on our clients needs. I am very pleased you have chosen SHEEN as your salon of choice and we look forward to welcoming you again soon.
Fabulous again. Only gripe is the lack of Hellos and Ok magazines!
Thank you Louise for taking the time for feedback on the fabulous service with Daniella. Our clients experience with the salon is very important to us, and I am delighted Daniella has delivered again. I apologise for the lack of OK and Hello magazines in the salon when you were last here and thank you again for letting us know the little detail which sometimes is overlooked is important for you. I am pleased to say we have now addressed this and both magazines are available for clients visits. We look forward to welcoming you again soon and will ensure you have your favourite magazines to read.
Very pleased that Alison was there to do my hair and very pleased with it however if I hadn't phoned to check my appointment time wouldn't have known salon had changed hands. Very different atmosphere surprised the new owner never introduced herself or enquired as to if I was a new or returning client or even say hello.
I am delighted to hear you were very pleased with your hair service with Alison. Alison is a great asset to our salon as are all our stylists. We are all committed in offering a premier service to all of our clients. We have received some great feedback on the salon atmosphere already in a very short time of the salon new ownership and we look to continue to build on this in the future. We welcome any feedback from our clients on how we can continue to deliver and improve their experience for them.
I apologise, we were unable to use our normal text reminder which I know our clients depend on. Unknown to ourselves the normal texting system which had been upgraded on takeover had not been set up, and it is from the kind feedback from our clients that we became aware of this. I am pleased to announce this service is now back up and running and it is our intention all clients receive a reminder of their appointments.
I would like to thank you personally for taking the time for your feedback on your
Fantastic service. The staff are all friendly and a real credit to the business. Without the current team Sheen wouldn't be the best place in Richmond to be pampered and made to feel that your needs come above everyone else's. Fantastic
Thank you Owen for your fantastic feedback. We have a great team at Sheen, which does indeed make us the best place in Richmond for you to be pampered and made to feel your needs come above everyone else's. Knowing you have left feeling like a million dollars makes us very proud! Thank you
I was pleasantly surprised today to find that sitting at the wash basins was much more comfortable than usual particularly as I am recovering from a badly broken shoulder. And I have nothing but praise for Karen who has been my hair technician for many years and offers advice on style, colouring etc. Mary Bishop
Thank you Mary for taking the time to leave feedback on our very experienced and fantastic stylist Karen and how she has looked after you over the previous years. We will endeavour to do so for many more.
I am also pleased to hear you found the basins much more comfortable this visit. It was only until I sat at one myself that I realised with a little adjustment of the position we could make them far more comfortable. I am pleased to hear this is has been noticed, especially as the backwash experience is one our clients especially look forward to, and hopefully even more so now. We wish you a speedy recovery with your broken shoulder. We look forward to welcoming you again soon.
