Balayage
4.0
Appointment verified by Shortcuts Software
Hello.
From booking online, I was under the impression that I would be paying 115 pounds for a balayage. I added the Olaplex Treatment, that was on 50%, so that was meant to be an extra 15 pounds.
So a total of 130 pounds for my blonde balayage.
But I didn't get told that it depended on the stylist, so that was 25 pounds extra. The toner was also around 25 pounds extra, without my knowledge. So I paid a total of 180 pounds, instead of the expected 130 pounds.
This ruined the whole experience for me, because it felt like being tricked into paying more.
I also didn't get the cold blonde balayage, as I hopd for, but the stylist did explain that this might be a prosess. Even though I have had a balayage before with the same desired outcome.
The customer service was great though, when it comes to the massage and being taken care of. I just wish that you would be more upfront with your customers about your prices, so I know what to expect.