Frangipani first opened its doors in 1956, a true family run salon that was passed between two generations, before joining TOCA Salon Group in 2020.
Frangipani first opened its doors in 1956, a true family run salon that was passed between two generations, before joining TOCA Salon Group in 2020.
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Excellent hairdresser
So glad your happy with Sarah. See you at your next visit
Always welcoming and friendly. I have been a client of Tracey’s for many years and she cuts and styles my hair just the way I like it
Thank you Shirley foe these kind words. .. It never seems like work when I have clients like yourself coming in .
Have been going to the salon for 20 years seeing the same lovely stylist Tracey. When I first arrived with a horrendous home colour disaster which she sorted out, and have never looked back, and as the years rolled by has advised me on the lovely cuts and tints that suite me. Lovely lady x
Thank you Isabel for this glowing review. Where does the time go. Can not believe that amount of time has passed.
#Wella # Great hair
Tina is very professional, and we discussed what colour would suit me best and the style. Absolutely first class; I'm over the moon!!
Glad you’re so happy with the service. We’re glad that things seem to be getting back to a more normal situation now. Always better when you can have a coffee and magazine, while waiting for a colours development.
Really happy with today’s visit: friendly, efficient and a great wash & cut. Feeling very smart.
Always a pleasure when you come for a salon visit. Thank you for the wine information as well .
As usual a very enjoyable afternoon
I am pleased you enjoyed your afternoon Mary. We aim to offer an experience , rather that just a hair do. Covid has made this harder the last year. We seem to be heading in the right direction now. See you soon.
Excellent good cut and chat
Glad you’re pleased with the cut and as usual always good having a chat with you.
Great haircut and care. A very relaxing experience as usual. Always very satisfied.
Great haircuts are what we aim for. So glad that we achieved this.
Excellent service as ever - prompt, friendly, thoughtful, considerate of my preferences
We are glad you found your visit with us a positive experience.
Fabulous ?
What s fantastic way to start 2022. Thank you for the five star review. I promise we aim to maintain our high standards. Always on the lookout for new ways too improve customer experience.
Tracey
# Toca Orpington # customer service
My experience is always excellent
Excellent as always
So pleased you are happy with the result. Enjoy your Christmas and NewYear and we will see you in2022
First time visit to the Salon, staff were welcoming and pleasant and there was a nice atmosphere in the Salon
Always a pleasure welcoming new clients into the salon. Now you have had your skin test we look forward to welcoming you back next week with Sarah for your colour.
#tocaorpington
#frangipanihairdressers
Great appointment with Tracey as always, she has superior knowledge and knows exactly what will suit me. Always lays the options out and I never feel pressured to have any cut or colour I don't want. Highly recommended.
Thank you Debbie for keeping me on the journey of hair discovery. The great thing with Wella is they have an almost unlimited choice of colours and it’s only our imagination that holds us back. See you soon for the next challenge #Wella colour #Frangipani Hairdressers
As usual Tracey was brilliant, first class service.
Thank you for those kind words . Tracey
I am very satisfied as always with my hair style and tint today
However the 20% discount on my 6th appointment was limited to the cost of the tint and not the ‘6th visit’ which is printed on the loyalty card
Hello Mary, I’m glad you like your hair but sorry you feel it was unfair with the 20% discount . You did in fact get 50% of the price of your tint service. If you have anymore questions please feel free to contact me. See you at Christmas
Tracey
Very friendly ambience. Excellent cut as usual from Tracey .
Thank you Maureen for this review. We appreciate the time it takes you.
#Frangipani Hairdressers
#Salonspy
Tracey is always brilliant and has been doing my hair for a very long tine
Thank you Penny. It was a pleasure seeing you today .
A personal service and a relaxing experience .
Excellent colour advice with explanation . of why the colour was selected .
Lovely cut and the colour looking good too by Sarah
Lovely atmosphere in the salon and spotlessly clean. All areas cleaned after use. Michaela gave a lovely wash . Great experience - thankyou
Thank you Caroline for the kind words Sarah and Michaela are always trying to maintain a great standard.
See you back in the salon again soon .
Always walk out the salon feeling good. Today had the treat of a Tracey hair wash as well as a great cut and blow dry. Excellent way to start the weekend! TXs Tracey!
Thank you Liz . You are always more than welcome. Glad you enjoyed the shampoo as well. It just shows once learned never forgotten. Tracey
As usual, l enjoyed my visit to the salon. Tracey made sure my hair colour blended well and l was very happy with the results.
Thank you for the five star review. It is most appreciated
Tracey
I love coming here so much! First time back since the plague started and we did everything. Colour, cut and blow dry. Tracey is always so lovely and just really gets me. Every time I've come out if the salon I've had a huge smile in my face and never once have I had that post-cut regret. 100%, 10/10, great place!
Alex , thank you for taking the time to write the supporting review. The last year has been very hard on everyone, knowing how much the salon is appreciated gives all the team members a tremendous boost. Looking forward th the next colour challenge.
Joan as always was brilliant. Everything was done in a friendly and professional way. This was my last appointment at Frangipani after 29 years as the atmosphere orchestrated by the new manager to staff and customers whenever she is there has made the salon an unpleasant place to be .I have only continued to use Frangipani out of loyalty and satisfaction with Joan. This was a sad day to see Joan leave.
Thank you for your review. I am sorry how you feel.We are as a team very sad at Joan’s retirement , but only wish her the best on her new adventure. I have been the manager for twenty years of this salon and try my best for it to be the best experience for all customers and staff. The conditions since Covid have made the job very difficult, with so many protocols to work with. We would love to see you in the salon again . Tracey
Good
As usual very pleasant and welcoming. A pleasure to have hair cut by Tina.
Thank you for this feedback
Great atmosphere, all staff treated me very well, so friendly. Loved my cut and colour
Thank you for this feedback . Sarah is glad your pleased
Tracy worked her magic as always. Fantastic service. Love my appointments and always leave feeling fabulous
Thank you Sue, it’s always a pleasure seeing you on your visits. We do love you feeling fabulous.
#Toca Orpington
Brilliant cut and blow-dry. Nice relaxing atmosphere and an enjoyable chat with my stylist.
Thank you Caroline, it was great seeing you in the salon today. Toca Orpington is working hard trying to give every client the best bespoke service possible . Tracey
Excellent hairdresser
Thank you for your lovely review, Sandie. We are so pleased to hear that you're happy with your hair! We look forward to seeing you again?
Very relaxed experience and good to see several staff and happy atmosphere. Many thanks
Thank you for your lovely review, Jean. We look forward to seeing you again?
Saloon was very clean and hygiene.
Thank you for this review. We take a lot of time on cleaning the salon and making sure it’s up to standard.
As always Joan goes the extra mile to make sure that my new colour is just perfect. It looks fantastic! Thank you so much.
Thank you for your lovely review, Lesley. We are so pleased to hear that you're happy with your hair! We look forward to seeing you again ?
I had a present experience , almost back to normal apart from masks/ gel . Which I forgot about . Relaxed friendly staff . And of course a great hair cut as usual
Thank you Maureen for taking the time fo comment about our salon, We try so hard to keep up with all the health and safety , while at the same time keeping a happy relaxed atmosphere.. Hopefully soon we will all be back to normal Tracey
Excellent and Joan cut my hair exactly as I had asked. Very happy.
Frangipani tries so hard keeping up our standard . We are thrilled with your 5 star review,
thank you very much
#TOCASALONS
Very pleased with hair colour and highlights today .
It was a great pleasure doing your hair colour correction after your lockdown hairdressing.
Wella treatments are great for looking after the hairs strength.
Very pleased with hair colour and highlights today .
Thank you for your lovely review, Donna. It's so great to hear that you're happy with your hair! We look forward to seeing you again?
Brilliant service in a clean, friendly and professional atmosphere.
Thank you Mona Frangapani is so happy to see you in the salon. We are glad things are getting back to normal. We appreciate you notice the cleanliness off the salon . All of the staff take so much time on our cleaning routine. See you at the next appointment
See you in September, from the Toca Orpington team
Tracey sat and listened to what I wanted done. Suggested different things, which was helpful. I felt confident about her suggestions.
Thank you for your lovely review. We look forward to seeing you again soon ?
Tracey sat and listened to what I wanted done. Suggested different things, which was helpful. I felt confident about her suggestions.
Thank you for the review. It was a pleasure taking time out with you discussing your concerns and needs. Looking forward to you transformation journey. Tracey
Excellent result as usual
Always made welcome with very professional service
Thank you for taking the time after your appointment to write this review. It is always good to see clients are happy with their hair colour. See you soon for your next visit
Really please with my new low lights and hair style.
Thank you Tina. Xx
Always pleased to have a happy client. The new colours are amazing and we are enjoying all the different results we can a achieve. Looking forward to seeing you again soon .
Brilliant cut (as always).
New vibrant colour, loads of compliments. Love it, thanks.
Hi Lin! We are so glad to hear that you are happy with your hair. We really appreciate you taking the time to share your experience with us and we look forward to seeing you again! ?
Great cut, friendly atmosphere
Toca Orpington always tries to keep our clients happy. So glad you are one of them.
brilliant service ,
took time and listened to what i wanted .
i am very pleased with my haircut.
i didn’t get the name of the hairdresser unfortunately
Thanks Ben we are so pleased when our clients give us positive feedback. We look forward to your return to Toca Orpington
Love this new colour and Tracy did some shaping to really bring it out with my highlights - she always done a fabulous job !
I’m glad the new colour with our Wella products is a success. I loved the result myself and always enjoy coming up with a new style and colour for you to try.
See you back in the salon soon Tracey
Very professional and friendly
Toca Orpington is very grateful for all the positive feedback. This can only help our graduate stylist Michaela with her ongoing goals.
Very good stylist
Very good stylist
Toca Orpington are glad your pleased . It’s good having things getting back to a little more normal in the salon
Fantadtic cut and lovely experience
Thank you for your review. We are so glad to be back in the salon. Toca Orpington will be introducing new services soon . Keep an eye on our Facebook and Instagram sites for all the details.
Frangipani first opened its doors in 1956, a true family run salon that was passed between two generations, before joining TOCA Salon Group in 2020.