From the moment you walk through the door of Novo Hair, you will start to understand why Novo Hair has become recognised as the leading independent salon in the area.
Every team member works to ensure that our clients experience fantastic hairdressing, combined with exceptional customer service. Using the finest products available Featuring la Biosthetique, as well as Kerastase, Olaplex, Wow and Moroccan Oil, novo hair is an affordable luxury enjoyed by over 750 clients a month.
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Hair
Excellent as always
I had a wonderful haircut by Kevin and also a beautiful hair colour by Nicola. Received so many lovely compliments.
I was really pleased with my hair...good to find Elaine again and Kevin from Queens Rd after 'so many years' when Elaine did my hair in Southend. Lovely salon at Novo, and nice vibes. X
A great hair day,as usual
This was my third visit to Natalie but on my first visit I showed her a picture and she talked me through the steps she would take. She also advised me on how to dry and style my hair so that I could create lift. Natalie achieved what other hairdressers had been unable to do even though she couldn’t see the back of the model’s hair. Absolutely nailed Natalie! The prices are on the higher end for the area but you get what you pay for I guess! Merci beaucoup Natalie! Ps the music played was great 😁
Really impressed with the service provided by Scarlett today, when cutting my 5 year old daughter’s hair. She was friendly, professional and really good with her.
I’ve been visiting my Novo myself for over 10 years and think Scarlett is a great addition to your team ✂️
As always theorema and Emma were excellent. Even gutted me in earlier than the planned appointment. The young lady who washed my hair ( only been withstood a few weeks) was chatty and very friendly a great addition to your team.
Always a pleasure having my hair cut and styled in such a friendly atmosphere.
Everyone is very welcoming & friendly, as always Lillie was good, we talk about what we're going to do & then I'm taken to have my hair washed. The girl who shampooed was lovely as well.
Daughter had hair cut with Elaine today and was a great experience. She really made daughter feel special and saying how nice her curly hair was. Took a lot of time to cut and dry her hair
What a wonderful experience today Alice cut the perfect layers and added an amazing bouncy blow dry , thank you so much
Been going to Lillie years for my hair she is and always is fantastic . Went into back room with my new horn baby so I could comfortably feed without anyone around me . Hair is in best condition it’s been in in ages !
Fabulous care, style and colour. Thanks to Elaine.
As always Elaine done a fabulous job with my full highlights 😀 all staff friendly & helpfull
Excellent cut - very attentive
I have been having my hair done here for over 40 years different stylists over the years and have been with Elaine now for 20 years she knows exactly what to do, i always feel fab when leaving
Absolutely first experience, I’ve previously experienced Salons in London but Novo supersedes them all.
A brilliant cut to tidy and style fine hair
Great cut and colour. Extremely pleased with the service provided by the whole team at Novo. Really is a gem of a salon
Hi Gill,
Thank you for taking the time to leave us a review! We are thrilled to hear that you had a great experience with us at Novo Hair. Our team takes pride in providing excellent service to our clients, so we are happy to know that we met your expectations.
Your kind words mean a lot to us. We aim to create a warm and welcoming atmosphere for all our clients, and we are glad we were able to do so for you.
Thank you again for choosing Novo Hair. We look forward to seeing you again soon!
Best,
The team at Novo Hair
Always a pleasure to come to Novo. I love the newest style,☺️
Dear Deborah,
Thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you enjoyed your recent visit to our salon and that you love your new style. It's always wonderful to have such positive feedback from our clients.
We truly appreciate your support and we hope to see you again soon.
Warm regards,
The team at Novo Hair
I have been a client at Novo Hair for over five years. Have to say, it’s the best salon I’ve been to in decades. I admit to being one of “those clients” with difficult hair, who always wants styles that my hair can never realistically achieve! However, in a testament to his skill (and patience) Kevin always creates something out of my very difficult hair that shouldn’t be possible. I would recommend Novo Hair for exceptional customer service from the front desk and trainee staff, as well as stylists who are concerned with looking after your hair, not just cutting and colouring it.
Highly recommended - very professional.
Hi WomanInHer50s,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you have been a loyal client for over five years and that you consider Novo Hair to be the best salon you've been to in decades.
Our team takes pride in providing exceptional customer service, from the front desk to our trainee staff and experienced stylists like Kevin. Your trust in us to create styles that suit your "difficult hair" means a lot to us. We are so glad that Kevin's skills and patience have always exceeded your expectations, and that you have been happy with the results.
At our salon, we strive to not only cut and color your hair, but also to ensure its health and well-being. We truly appreciate your recommendation and hope to continue providing you with amazing service.
Thank you again for your kind words.
Best,
The team at Novo Hair
As always a lovely visit and fantastic colour and cut, I did try and leave a review for Lexie as well but not sure if it went through, massage and hair wash were really good thank you Lexie
Dear Mrs Lisa,
Thank you so much for leaving us such a kind review! We are thrilled to hear that you had a lovely visit and that you are happy with your colour and cut. We will make sure to pass on your lovely words to Lexie and let her know that you enjoyed your massage and hair wash too. Your feedback means the world to us and we truly appreciate your time in leaving us a review. We hope to see you again soon for another wonderful experience at Novo Hair!
Warm regards,
The Team at Novo Hair
Brilliant as usual
Hi Patricia,
Thank you so much for taking the time to leave us a review. We are delighted to hear that your experience at our salon was brilliant, as usual! Our team takes pride in providing excellent service to our clients and it is an absolute pleasure to know that we have met your expectations.
We value your business and we look forward to welcoming you back to our salon soon. Thank you for choosing us as your go-to hair salon and for your continued support.
Warm regards,
The team at Novo Hair
Always enjoy my experience first with Scarlet today for wash & head massage
Then great cut with Emma
Hi Jane,
Thank you for taking the time to leave us such a lovely review! We're delighted to hear that you enjoyed your experience at our salon. Your kind words about Scarlet and Emma have definitely made our day.
We're happy that you were able to relax and receive a great haircut at Novo Hair. Scarlet and Emma are both talented stylists and we're lucky to have them on our team. We'll be sure to pass along your compliments to them.
Thank you for choosing our salon and we look forward to welcoming you back soon!
Best,
The team at Novo Hair
Love the way Kevin cuts my hair and he is so knowledgeable
Hi Amanda,
Thank you so much for your kind words! We are so glad to hear that you had a great experience with Kevin at our salon. Our team works hard to provide excellent service and knowledge to all of our clients. We appreciate your feedback and look forward to seeing you again in the future.
Best,
The team at Novo Hair
Everything fab from the moment you walk in the salon . You are greeted at reception 🤗 and then the stylist works there magic 🤩
Hi Caroline,
Thank you for your lovely review! We are thrilled to hear that you had a fabulous experience with us at our salon. Our team always aims to create a warm and welcoming atmosphere for all our clients, and we're glad that our receptionist made you feel right at home.
It's fantastic to know that our stylist was able to work their magic and achieve a look that you love. We take great pride in our stylists and their skills, so your kind words mean a lot to us.
We can't wait to have you back at our salon for your next hair appointment. Thank you for choosing us to take care of your hair.
Warmly,
The team at Novo Hair
Always great.
Great hairwash & head massage.
Fabulous colour & cut.
Felt so much better afterwards
Dear Jane,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience at our salon. Our team strives to provide top-notch services to our valued clients like you.
It's wonderful to know that you enjoyed our hairwash and head massage. We believe that these little touches make a big difference in our clients' overall experience. We're also glad to hear that you loved your colour and cut, and that you left our salon feeling rejuvenated.
Thank you again for choosing our salon, Jane. We look forward to seeing you again soon!
Warmly,
The team at Novo Hair
I have been coming to Emma for quite a few years the best stylist I have ever had..
Dear Louise,
Thank you for taking the time to leave us a review. We are delighted to hear that you have been a loyal client of our stylist, Emma, for several years. We will be sure to pass along your kind words to her.
At Novo Hair, we strive to provide our clients with the best service and it is always a pleasure to know that we have succeeded in doing so. We truly appreciate your kind words and look forward to seeing you again soon.
Best regards,
The team at Novo Hair
Lillie was super as usual
Emma works her magic every time
Excellent service as usual from Emma S who does my colour, and Elaine.who cuts my hair. They are both very professional, friendly and extremely good at their jobs! I am always very pleased with the results, and could not recommend them enough- I would be lost without them! Thank you ladies so very much 😊
Hi Carolyn,
Thank you for taking the time to leave such a kind review! Emma S and Elaine are both thrilled to hear that you are pleased with their services. They truly strive to provide excellent service to all of our clients and it's always a pleasure to hear that their hard work is appreciated.
We are glad that you feel at ease and comfortable with our team, as creating a friendly and professional atmosphere is always a top priority for us. We also understand how important it is to find great stylists who consistently deliver amazing results, so we are grateful to have Emma and Elaine on our team. They feel honoured to be a part of your hair journey and look forward to seeing you again soon.
Thanks again for your lovely words and for choosing to visit our salon. We truly value your support and trust in our team.
Warm Regards,
The team at Novo Hair
Friendly and professional, hair always looks great.
Hi Patricia,
Thank you so much for your kind words and for taking the time to review us! We're thrilled that you had a positive experience at our salon and that you love your hair. Our team takes pride in being both friendly and professional, and we're happy to hear that it shows.
Thank you for choosing to come to us for your hair needs. We hope to see you again soon!
Best,
The team at Novo Hair
I have been having my hair cared for, by Kevin, for 35 years....yes 35 years and have always felt better for the many visits to his progression of salons. Not just with Kevin but also the staff he has trained and reflect his ethos. Although now older than the majority of clients of NOVO, I have always felt welcome and valued.
Hi Trevor,
Thank you so much for your kind words and for being a long-time customer of our salon. We are thrilled to hear that you have been entrusting Kevin with your hair for the past 35 years and that you have felt better after every visit. It means a lot to us that you have mentioned how our staff reflect Kevin's ethos, as he takes great pride in training them to provide the best service.
We are proud to have you as a valued member of our salon community, and we are grateful for your loyalty and support over the years. Age is just a number, and to us, every client is equally important and deserving of a warm welcome. Thank you for choosing us and we look forward to many more years of taking care of your hair.
Best regards,
The team at Novo Hair
Megan is an amazing stylist and always provides the most excellent service
Amazing! I love it so much, I went from mid-back to shoulder length and balayage colour. I’m a novice to dying my hair, and a creature of comfort’ and just get a trim, but Joanna made me feel comfortable and confident throughout. Thank you so
Much
I had my hair done by Joanna and I honestly couldn’t be happier!
She took the time to really understand what I wanted — a natural look with baby hair highlights and soft curtain bangs — and she absolutely nailed it.
The colour is blended so beautifully and suits my face shape and skin tone perfectly.
She’s not only talented, but also incredibly kind, patient and detail-oriented.
My hair feels healthier, looks lighter and more vibrant, and the cut works perfectly with my natural waves.
Thank you so much Joanna – I’ve had so many compliments already, and I’ll definitely be coming back!
Excellent cut -very happy with service provided.
Hi Jane,
Thank you for your kind words! We're delighted to hear that you were happy with your recent visit to our salon. Our team strives to provide excellent service, so we're thrilled that we were able to provide you with a great cut.
We hope to see you again soon and continue exceeding your expectations. Thank you for choosing Novo Hair!
Warmly,
The team at Novo Hair
Been having hair done here a long time , pleased with how it is cut every time .
Thanks Emma for making me feel human again and no longer making me feel my age
As always a very good haircut delivered by an excellent stylist
Thank you Lillie and all the lovely staff at Novo.
Always a pleasure having Lillie do my hair, so friendly, understood exactly what I wanted and delivered.
Kevin is the first hairdresser to understand my difficult hair and make it look so good that I get loads of compliments. Please don’t ever retire!
Another great cut.
Always enjoy the experience. It really is a monthly therapy session. You come out of the salon looking good and feeling good
Well run salon, accommodating, good service and welcoming with highly trained people.
Great hair cut and style. Elaine is always fun to talk to, and she listens to what I want.
Skarlett discusses what I want and offers good advice on what would look best. She is friendly and professional
Fantastic as always. Shame about the noise from other stylist
Hey Collett, thank you for reviewing your experience at our salon! We understand that the noise from other stylists was distracting and we apologize for any inconvenience. We'll do our best to address this issue and ensure a quieter and more relaxing environment for your next visit. Regarding the price increase, we increased our prices due to a very large increase in our costs (as I'm sure you will have experienced in many other businesses), but this was our first price increase since April 2023. There was an increase in your particular stylist's prices, as a result of her deserved (we think!) promotion to Level 3 Stylist - we hope you value the qualities that earned this promotion. Your feedback regarding our staff's appearance is important to us and we appreciate you taking the time to share it. Thank you for being a highly valued client and we can't wait to see you again soon! Warm regards, The team at Novo Hair.
I have been going to Novo hair for over 30 years. In all that time I have been treated extremely well and nothing has been too much trouble. I would highly recommend Novo hair
Lovely hair visit today. Friendly staff. Relaxing hair wash by Elaine. Enjoyable visit. 😀
My usual colour and trim with Nicola . Always a lovely morning and come out with hair all refreshed.
From the moment you walk through the door of Novo Hair, you will start to understand why Novo Hair has become recognised as the leading independent salon in the area.
Every team member works to ensure that our clients experience fantastic hairdressing, combined with exceptional customer service. Using the finest products available Featuring la Biosthetique, as well as Kerastase, Olaplex, Wow and Moroccan Oil, novo hair is an affordable luxury enjoyed by over 750 clients a month.
