Response from Joanne Hairdressing Poole
Dear anon,
Thank you for taking the time to share your experience at our salon. We are glad to hear that you have been happy with our service in the past. However, we are sorry to hear that your recent visits with the same stylist did not meet your expectations. We want to ensure that every client leaves our salon feeling satisfied.
We apologise for any miscommunication regarding the length of your hair. We understand that it can be uncomfortable to address such concerns in person. We encourage you to please if you feel uncomfortable to show a picture or hand gesture the length you require to ensure in the future if our services do meet your desired outcome. Your feedback is valuable to us, and we always strive to improve and provide the best service for our clients.
We hope to have the opportunity to make it up to you in the future and restore your trust in our salon. Thank you again for bringing this to our attention.
Best regards,
The team at Joanne Hairdressing Poole