Disappointing blow dry
2.5
Appointment verified by SALONGENIUS Software
I have been with Toni and guy for about 3 years now and never had a bad word to say about them, up until now... my usual salon is in Horsham, but I was down in Bournemouth for New Years, so booked in with them for a blow dry and style. My hair is extremely long and thick so I understand that a lot more time and effort is required. Nonetheless, the service should be the same, as I am always charged extra anyway.
But what I received was very underwhelming. Firstly, my treatment (£15) was not left on for 10 minutes like it normally is, which was a bit annoying. But most shockingly, they just rough dried my hair and then curled it! No sectioning like a proper blow dry, so annoying as I could have done that myself!! This wouldn’t have been a major issue, but I then got charged £56 and can’t understand why! As even for the longest hair a blow dry is max £37 and the treatment was £15 meaning it should have been £52 (which is even still too much for what I got as I didn’t get a proper blow dry!). I don’t know about others but I can never complain at a hairdressers, it’s not in my nature as I get too scared of offending people! But when I got home I got more annoyed at myself and about the situation, and then I got a text asking me to review my experience and here we are!
I don’t know whether my experience was so underwhelming because my usual salon in Horsham are so amazing, but it’s not an excuse as Bournemouth Toni and guy should live up to the same standards as other Toni and guys or they risk loosing clients!
Response from TONI&GUY Bournemouth
I am very sorry you weren't happy with your blow dry when you came in Scarlett. This review has been taken on board & actioned upon. Thank you for your visit.