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TONI&GUY Chester

24, Frodsham St, Chester, Cheshire, CH1 3JL

About us

TONI&GUY Chester opened in 1997. As a salon we pride ourselves on delivering the highest standards of customer service to each and every client.

Our talented team of stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles.

Members of our salon are part of the TONI&GUY Session Team and have worked alongside the International Artistic Team on catwalk shows at London Fashion Week, bringing the latest trends from the catwalk to our clients.

Members of our Colour team hold the prestigious L’Oreal Colour Degree- their knowledge and expertise are on hand to advise you on the latest colours and techniques.

We offer many additional services including Bridal and Occasion hair and Great Length Hair extensions. Our wide range of haircare products include label.m and Kerastase.to keep your hair salon perfect until your next visit.

For more information on our services please speak to our friendly reception team who will be happy to help.

TONI&GUY Chester are proud to have been in the running for Perfect Salon Status 2014.

Read more...

Opening hours

Monday 08:00 - 20:00
Tuesday 08:00 - 20:00
Wednesday 08:00 - 20:00
Thursday 08:00 - 20:00
Friday 08:00 - 20:00
Saturday 08:00 - 20:00
Sunday Closed

Reviews

4.82
381 verified reviews
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Terrible experience

Lisa
22nd Dec 2023
1.0

Went in with medium length hair showed pics of medium length bobs which we agreed on. Am furious with a SHORT bad haircut cut in two minutes, not even nicely shaped a total disaster this from top stylist cost 80.00. Keep away!

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Not what I asked for

Elen James
24th Feb 2023
2.0

The stylist did not listen to what I asked for. I went in asking for an inverted bob, I asked for the front to be below chin level and the back to be tapered nicely in a sleek and classy cut. I came out with the front of my hair just below my ears and the back looked like it had been shaved. NOT what I asked for. When the stylist went to speak to her manager, he didn't even have the decency to come and talk to me. For the price paid a better service was expected, or at least that they listen to what you asked for. I went out of the salon crying, I was so upset. Whatever happened to listening to what the customer wants and asked for. When it went wrong, it felt I was being ignored from then on, like they didn't want to know. awful salon, shame about their customer care.

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Great haircut

Susan
18th Sep 2021
5.0

I look forward to having my hair cut here. Always a smile and a laugh with Katie who is an excellent hairdresser. I always come away feeling good about my cut. I would definitely recommend this branch. Staff are friendly.

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A great experience

Sophia Ashley
17th Sep 2021
5.0

Both of my daughters and I came on 3 separate occasions over the past 3 weeks. We all got great service and we were all really pleased with our hair. Great friendly salon! I hate Katie and she was lovely ? both of my girls really liked their hairdressers too!

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Very happy first time customer

Stephen
24th Apr 2021
5.0

My first visit to Toni and Guy and I was not disappointed. I felt welcomed and comfortable. The very friendly Katie put me at ease, listened to what I was aiming for and she delivered 100%. I was really pleased with the cut and experience. Thank you so much.

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Regular visit to Tony& Guy, Chester

Rhian
15th Dec 2020
5.0
Appointment verified by Zenoti

The welcome, customer service and technical competence are consistently excellent. I travel 60 miles for this and results are always worth every mile of travel and the time involved.

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Super service yet again

Joanna Hatton
15th Dec 2020
5.0
Appointment verified by Zenoti

Covid comfy and beautifully friendly stylists, I love this salon and everyone there! Thanks guys

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Colour and cut

Mrs Pat Dlater
15th Dec 2020
5.0
Appointment verified by Zenoti

As always a great , Covid safe visit to Chester Salon . Jade & Katie are both amazing at their jobs and I have come away looking like a new woman !!

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fantastic cut

jacky mcmahon
14th Dec 2020
5.0
Appointment verified by Zenoti

Another fantastic cut and great service from the Chester salon.

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Outstanding

Nina Simpson
14th Dec 2020
5.0
Appointment verified by Zenoti

Been using Toni & Guy after they corrected issues from Essentials. Haven’t had hair cut in over a year but all the staff were lovely & despite the time lapse still addressed me by name. Mel washed, cut & blow dried my hair just as I like it. She. always checks I’m happy & I was going to book a longer appointment next time as I wanted a change but Mel was happy to advise me today, meaning I can book straight in for a change..Mel also brought Jade over to discuss the hair colouring I wanted. Between them they have written down what I need to book in for at my next appointment to have my hair as I want. I have never had bad service from Mel, Jade, or Chelsea who have been outstanding whenever they have performed any work. All the reception staff are also to be praised, i won’t be leaving it as long between appointments. My husband also uses Toni & Guy & always has Mel cut his hair and he is very particular about his hair.

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Colour and cut

jackie phillips
13th Dec 2020
4.5
Appointment verified by Zenoti

Great colour from Chelsea and really pleased with the cut from Gary, exactly what I wanted.

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Great salon experience

Lindsey jones
12th Dec 2020
5.0
Appointment verified by Zenoti

Was made very welcome by Gary, loved my hair and the advice I was given was very great . Thank you very much

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Happy hair

Alison Jones
12th Dec 2020
5.0
Appointment verified by Zenoti

Once again I sit and let the professionals do their jobs and as every time never disappointed. . Fantastic cut, loving the colour. . Thank you everyone , Merry Christmas xx

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Hair

Julia Lecky
12th Dec 2020
5.0
Appointment verified by Zenoti

Nice experience. Lovely hairdresser

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Excellent

Anonymous
11th Dec 2020
5.0

Excellent efficient happy staff, as usual.

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Thank you

Debbie
10th Dec 2020
5.0

Safety measures are clearly taken and I am very happy with my cut and dry by Rebecca, as always. Thank you.

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1st class

Deborah Mcnally
10th Dec 2020
5.0
Appointment verified by Zenoti

Great service as always.
Many thanks to jade and Rebecca today.

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Happy

Helen Banks
10th Dec 2020
5.0
Appointment verified by Zenoti

I love going for my haircut

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Full marks.

Simone Walker
10th Dec 2020
5.0
Appointment verified by Zenoti

Reliable friendly service. Every care given to customer and staff safety during these times.

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The best my hair has ever been

Louisa Burrows
9th Dec 2020
5.0
Appointment verified by Zenoti

Absolutely amazing service tonight as always by all of the girls, especially Katie. I started at Toni & Guy with my hair in pieces, the ends literally snapping off and I didn’t know what to do. A couple of appointments later & it is shiny and amazing! I can’t believe it’s the same head of hair. The advice the girls give is brilliant & I always leave feeling so looked after and happy. Thank you for my pamper tonight! Thank you so much for my new head of hair! Amazing!

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Toni and guy Chester

Anonymous
9th Dec 2020
5.0

Excellent, I wouldn't go anywhere else

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Colour, cut and blow-dry

Claudia Moreno
9th Dec 2020
5.0
Appointment verified by Zenoti

Hadn't had my hair professionally done this year due to covid so today's visit was a real treat. The 2 ladies that did my hair were chatty, professional and really good at their job. My hair looked amazing when I left. Thank you ladies!

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Salon experience

Mrs Terry Li ersage
8th Dec 2020
5.0
Appointment verified by Zenoti

I have been a client for many years a,ong with my grand children. They have never let me down, hair appointments reminders are really helpful. We enjoy our visits and have a great relationship with staff.

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Saturday afternoon haircut happiness!

Anonymous
7th Dec 2020
5.0

Absolutely brill time at Toni & Guy Chester on Saturday! Gary cut my hair, and genuinely went above and beyond to make me feel like I was having a real treat! Right from walking into the salon I was made to feel really welcome, like I was visiting old friends! And then the attention and effort and focus Gary put in to cutting my hair, and doing an extra special scalp treatment at the end, it absolutely made my day, I felt so good and I can’t thank Gary, and the rest of the lovely staff on duty enough!

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Excellent service

Julia Gudger
7th Dec 2020
5.0
Appointment verified by Zenoti

Felt really comfortable entering the salon everything was explained well . Excellent service fabulous haircut . Really pleased with my visit I will
Definitely be returning ???

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Great experience

Sue M
7th Dec 2020
5.0
Appointment verified by Zenoti

This was my second visit to the Chester salon this year. I have been before but many years ago. I am happy to say that my experience at this salon is as good as it was all those years ago. I felt safe (covid restrictions). I have to say I have had an absolutely fab cut from Elizabeth! She listened to me, discussed the options. She is a delight. Thank you for my stunning haircut. I am a very happy customer

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Hair cut with Gary

Valerie Connolly
7th Dec 2020
5.0
Appointment verified by Zenoti

As ever the whole experience was wonderful The end result was great
Everyone has worked so hard to make a safe and pleasant environment

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Amazing hair cut!

Sarah J
6th Dec 2020
5.0

Such an amazing cut! Thank you Lib.

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Excellent service

Katy
6th Dec 2020
4.5
Appointment verified by Zenoti

I am really pleased with my hair and the service I received. I am indecisive and not great at communicating what I like. Despite this, my stylist was able to help me settle on something that was perfect. I will definitely be returning.

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Great to be back

Anabel
6th Dec 2020
5.0
Appointment verified by Zenoti

Great to be back. Great style. Nice people.

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COVID compliant service

Kay Masters
6th Dec 2020
5.0
Appointment verified by Zenoti

Had my clout refreshed by Chelsea and my fringe trimmed by Gary. As always very professional, friendly COVID compliant service

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Amazing!

A Jones
6th Dec 2020
5.0
Appointment verified by Zenoti

Absolutely amazing service, had a cut and finish today and the results are amazing. Felt very safe everyone was social distancing and as my hair was being cut I saw another lady cleaning absolutely everything over and over.

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Fantastic

Nikki Bailey
6th Dec 2020
5.0
Appointment verified by Zenoti

Thank you. I feel fab now after feeling drab and weary.

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Fabulous

Sharon Lethbridge
6th Dec 2020
5.0
Appointment verified by Zenoti

Fabulous service with thorough attention to current health guidelines. As always a marvellous cut and finish courtesy of Katie Ryder. Thank you

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Fabulous

Leonie Dalzell
5th Dec 2020
5.0
Appointment verified by Zenoti

It was a lovely treat to be able to go back to Tony and Guy, Chester today.

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Friendly, professional, committed to great service

Tom
5th Dec 2020
5.0

Always a pleasure to visit T&G Chester. Great atmosphere, thorough cleanliness and Covid safe procedures in place, great cut from Mel as always.

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Amazing x 3 - Merry Christmas

Suzie
5th Dec 2020
5.0
Appointment verified by Zenoti

Thank you to the team & Sarah as always 3 fabulous cuts and a colour - Happy days - all the Best . Merry Christmas and Happy New Year

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Great service

Jane
4th Dec 2020
5.0
Appointment verified by Zenoti

Great haircut, helpful advice and really good service.

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Professional

Jayson
4th Dec 2020
5.0
Appointment verified by Zenoti

Very professional service - from the moment you walk in your greeted by upbeat energy @ reception which is transferred to the stylist.

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Brilliant

Catherine
30th Sep 2020
Stylist: Mel
5.0
Appointment verified by SALONGENIUS Software

Couldn't have been better. Thank you. Well done team!

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Lovely experience

Diane Faulkner
27th Aug 2020
Stylist: Katie
5.0

I had a cut and blow dry yesterday with Katie.She knew exactly what to do to achieve the look I wanted.So happy with my restyle.??Katie is also fun to talk to.Really enjoyed my Toni & Guy experience.?

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Great cut and blow dry

Mabli Roberts
14th Aug 2020
Stylist: Lib
5.0
Appointment verified by SALONGENIUS Software

Had a great experience yesterday. My hair looks amazing and Lib was great! All the new measures were easy to follow and everything was well organised.

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Response from TONI&GUY Chester

Thank you so much for trusting us to take care of you and for this lovely review.

Haircut

Anonymous
14th Aug 2020
Stylist: Gary
5.0

Excellent stylist and always happy with the service

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Response from TONI&GUY Chester

Thank you so much for your great review.

Haircut

Sravani salvadi
13th Aug 2020
Stylist: Katie
5.0

It was excellent service by Katie...i love her work

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Response from TONI&GUY Chester

Thank you for your lovely review we are pleased that you were happy with the service you received from Katie.

Thankyou

Jenny Norrh
13th Aug 2020
Stylist: Gary
5.0
Appointment verified by SALONGENIUS Software

The Chester Salon always delivers a first class experience. All the staff are professional and welcoming and I leave happy and feeling good about each visit.

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Response from TONI&GUY Chester

Thank you Jenny we are pleased that you enjoy your visits and we are always happy to see you!

A good experience

Eirian
13th Aug 2020
Stylist: Mel
5.0
Appointment verified by SALONGENIUS Software

A warm welcome , excellent service - and haircut ! The covid protocol used was very effective gave the customer much confidence.

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Response from TONI&GUY Chester

Thank you for leaving us a great review we are pleased that you feel safe with us.

Excellent safe experience

Sue A
13th Aug 2020
Stylist: Katie
5.0
Appointment verified by SALONGENIUS Software

First visit since February. Felt welcomed and very safe. Katie great as always and very happy with what she did to sort out my lockdown hair.

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Response from TONI&GUY Chester

Thanks Sue for taking the time to leave your feedback, we are pleased that you felt safe and grateful that you trusted us to look after you.

Little Underwhelming

Lucy Bloomfield
12th Aug 2020
3.5
Appointment verified by SALONGENIUS Software

Whole experience was lovely, the ladies who did my hair were really nice. After drying my hair I thought it wasn’t quite what I expected - I liked the colour but it’s not what I wanted. I understand that we can build to make it more dramatic but that means spending more and more money when it could have been achieved today.

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Response from TONI&GUY Chester

Thank you for your feedback, it is very important to us that we fulfil your expectations and will be in contact to arrange a return visit.

Chester T&G

Kay Masters
12th Aug 2020
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

Excellent service as always from Chester T&G. Chelsea is great with colour and the results were fabulous. Fringe trim with Gary exactly right too .Careful hygiene arrangements which were not intrusive

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Response from TONI&GUY Chester

Thanks for this great review Kay its always a pleasure to see you.

Great visit

GlenysTrusler
12th Aug 2020
Stylist: Katie
5.0
Appointment verified by SALONGENIUS Software

As usual the lovely Katie was all smiles and friendly behind her mask.Really like the way she cuts and this time did a colour too- all great.

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Response from TONI&GUY Chester

Thanks for this great review Glenys - I will pass your lovely comments on to Katie.