Response from Haringtons Hairdressing Marlow
Dear Clare,
Thank you for taking the time to leave us a review. We truly appreciate your feedback and apologize for any inconvenience you may have experienced during your visit.
We strive to provide excellent service to all our clients, regardless of whether they are trainees or not. We are sorry if you felt differently and will definitely address this with our team.
We also apologize for not offering to take your jacket and not providing refreshments. We will make sure to be more attentive to these details in the future.
We apologize for any miscommunication with the desired length of your hair and for the cleanliness of our tools. We have spoken to our stylists about the importance of properly cleaning their tools between clients.
On a positive note, we are happy to hear that Zoe did well with your more challenging haircut request. We will also work with her to boost her confidence in interacting with clients.
Thank you for your constructive feedback. We will use it to improve our services and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
The team at Haringtons Hairdressing Marlow