The perfect experience for you could mean many things of course, but to us it stands for seeing you as a unique individual, taking the time to understand who you are and what you want, then making sure you get it.
Delivering on our promise is something we take seriously, so we do more than train and reward great hairdressing skills, we continuously train and reward great customer service as well.
This all adds up to a team who are passionate about serving you … and it shows!
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Hair
FYI, I had no issue with the stylist Bronagh.
I booked my appointment clearly requesting the quiet area as I had to bring my baby, as I had done so in the past. Upon arrival was made feel quite unwelcome and was obvious from the start my baby wasn't welcome in the salon. After a 20 minute wait I was brought to the quiet room. Manager informed me I wasn't getting a full head of highlights and only allowed 15 packets due to the baby present and in future to be mindful of baby safety. Had my past experiences in PG not been perfect with baby present I would not have questioned bringing a baby to the appointment. However, at the time of booking had it been made clear bringing a baby again was an issue for the salon I could easily have rescheduled. I offered to leave the appointment before starting if the harmful chemicals would create a danger to the child but I was permitted to proceed. Thankfully baby stayed quiet throughout but the whole experience felt very uncomfortable. If there was a policy change since my last appointment, I was not informed and would of course have been happy to comply. At the time of booking or prior to my arrival had it been overlooked would have been the time to raise the issue, not after travelling an hour+ to be there.
I won't return.
Firstly we wish to apologise that you felt uncomfortable. We are the only salon in Ireland that has designed and created a family journey for our guests and their children. We have a specific area allocated to support guests bring in their children. , Baby changing facilities in our bathrooms.
We have in the past and at all times went to great lengths to support you in opening a private area to support your hair service and continue to offer this.
Unfortunately we made the wrong decision on how we made you aware of our health and safety policy change that was only made that week in a meeting due to a serious incident that happened in another salon not connected to us. A baby got a splash of peroxide on their skin and it caused a burn.
Unfortunately we had to introduce our policy that we are not allowing baby’s to be present anymore or children under 5 years of age when parents are having a Color service for their health and safety , But they can be present for a cutting service.
We felt that rather than call you it was better to speak to you present and offer you a express service on that day but obviously you disagree and we accept that.
You have to understand that we only had you and your baby’s health and safety at heart.
May we just say that we understand your annoyance on this sensitive issue ,
your review is a little harsh on what we set out to do in a health and safety situation. We also are taken back that you say you will not return after all the past support that you have received on you visits.
We will not be replying to any further comments ,
Once again health and safety is our priority and we wish you all the best in the future.
Management @Patrick Gildea Hairdressing.
Vicki did an amazing job again yesterday,She just gets me and knows exactly what will suit etc. I am in love with my hair right now lol..
Kiera as always fantastic always makes me feel so comfortable as with all of the staff.
I'm so in love with my hair! Megan did such an amazing work on achieving the perfect color for me. Lovelovelove!
Thank you!
Great service all round as usual. Thank you.
Found my new favorite stylist in Megan! She gives advise and options.
I already booked her for my next appointment
Thank you Anita for all your hard work and making my unruly hair tame again
Anita makes it look easy , with great attention to detail. But it is not easy!!!!!
Thank you also to Clodagh
Another super experience at Patrick Gildea
Really happy with the way my hair turned out. I enjoyed the experience from start to finish. Siobhan and all the staff are so welcoming.
Brilliant consultation and Siobhan listened to what I wanted. Great advice and wasn't overwhelmed by colour cards or pics of styles. Appointment booked for this week and really looking forward to it. Thank you so much Siobhan for the lovely way you treated me. So friendly and understanding. Can't wait for my appointment.
Kiera is just wonderful— confident and experienced! One I can completely trust with my curly hair.
Hard to beat! Superb personal professional service. Thank you.
Very happy with cut and colour
Anita done a fantastic job of blow drymy hair. I am delighted with the result and I also enjoyed the coffee. Thank you Anita.
Anita done a fantastic job of blow drymy hair. I am delighted with the result and I also enjoyed the coffee. Thank you Anita.
Siobhan was so lovely and I really like the cut she did for me. She listened to my concerns and did exactly what I wanted. The girl who washed my hair Nicole was also really friendly and I got a lovely head massage. I will say though it took a strongly long time. Landed into salon at 5:10pm for my 5:15pm appointment. Didn't get brought to the chair until 5:35pm. And I wasn't leaving the salon until 6:50pm. I know Siobhan was busy with other clients but I've never had a haircut take so long.
Kiera is just wonderful. She really listens to what I have to say and offers very good advice always. As usual she did a brilliant job
I love my highlights and the cut is perfect. I wish I could have her around to blow dry my hair every time I wash it. She's a wee gem!
Excellent service as always
Another super visit to Patrick Gildea. Excellent attention and superb advice from Megan Attention to detail throughout. Thank you also to Nicole for a great blow dry
Thank you Megan, the hair looks great!
Lovely relaxing afternoon
I love how Claudia is always more excited to see the result of my hair than I am. She's amazing!
A visit to refresh my balayage has helped to restore healthy shine and bounce to my hair. Bronagh offered great advice on how to nourish my hair at home too.
An absolutely wonderful experience. From the moment I stepped inside the salon I felt special, welcomed and put at ease. Staff are professional, friendly and put me at ease, especially important for me as well his was my first visit. My stylist, Anita, was lovely and took time discussing my hair and style of cut, which I was absolutely delighted with. It’s obviously a great team and I would certainly recommend to anyone who is looking for a professional salon that goes above and beyond providing excellent customer experience. Will definitely be returning.
Vicky is second to none and she is a fabulous cutter and colourer . She has such a gentle and refined manner and is unbelievable talented . Vicky never disappoints and does a first class job always .
First experience in the salon, overall very great service from the welcome/reception to the stylist. Looking forward to the end result tomorrow.
Really impressed with the option of the quiet room. The attention to detail right down to the smallest item ie the loo roll
Enjoyed my visit to Vicki today. Such a lady and professional. Listened to my requirements and gave me such good advice. It is always such a treat visiting the salon. Thank you.
Lovely job Bronagh thank you
Siobhan was attentive and so helpful in helping me decide on colour, she trimmed my hair just taking the right amount of it and her blow dry was just fab, nice with plenty of volume the way I like it.
Had nice banter and laugh with her also.☆☆☆☆ star rating
When I get my hair highlighted I always hope it turns out nice however in this Salon and with Claudia being my stylist not only does she meets my needs but she exceeds
Thank you Claudia
Siobhan made a fab job of my hair thank you so much
Siobhan listened really well and the results of my colour and cut are perfect.
A very professional, friendly and helpful experience throughout.
What a Salon. I needed to change my appointment to today and Ciara rang me back yesterday with an appointment for today. Very accommodating at the last minute. I got an perfect cut from Siobhan and blow dry from Laura. Thanks girls and thanks for the coffee too. Wonderful girls. 100% Top marks.
Bronagh and Megan did a wonderful job as always making me feel like a queen. Such Kind ladies who make sure everything is perfect. Its really appreciated !
I love this salon so professional a beautiful and relaxing space and all the staff are so friendly a fantastic Bronagh ??
As usual I am delighted, I trusted that what Anita suggested was going to look good and it was.
Thank you Kiera for yet another great hair cut and hairdressing experience ?.
Your expertise, your professionalism, your friendly chat and banter all lend to what is always a most enjoyable couple of hours in Partick Gildea's salon. You are getting to know the personality of my hair and curls.....no easy feat as they change each time you see me ?. I feel very safe in your capable hands. A lovely thing to be able to say and I say it time and time again. Delighted to have been lucky enough to have found you ?. Huge appreciation and thanks also to Nicole who washed my hair - you gave me the best scalp massage ? I've ever received in a hair salon. It was fabulous. You have a confident technique which felt very natural. Keep up your great work.
Until next visit, thank you Kiera and Nicole.
My usual stylist Anita wasn’t available but I had a really nice girl called Claudia do my holiday blow dry.I was very happy when Claudia had finished.I would go to her again.
Claudia's eye for detail and commitment to getting the colour perfect for me was amazing.
A hidden gem …my first time at Patrick Gildea Hairdressers …it’s very welcoming, comfortable and such a relaxing experience with amazing staff and professional products …extremely happy
Claudia is so good at what she does. She is so lovely and helped advise me on colouring my hair. Everyone is very welcoming and they make you feel cared for. Love getting my hair done here!
Lovely stylist and great advice ,
Nicole washed and styled my hair. Very professional and pleasant. The young boy gave me a lovely coffee and biscuit. A great worker - professional and pleasant.
Siobhan gave me a great haircut and advice on colour. I have made an appointment for highlights with Siobhan.
She was very friendly and she was lovely to be around
Great customer service
had a fantastic experience was looked after really well by everyone even though I am 93 and didn't want anything fancy just a simple wash cut and blow dry , which was done beautifully, delighted
Amazing customer service.
Loved my hair results. Loved that they catered the cut to suit my face shape. Would go back again.
Thoroughly enjoyed the experience and my hair turned out exactly as I wanted.
5 star treatment from the moment I entered. Treated so well from start to finish from Ciara at reception ,Sharon my stylist and Patrick,overseeing everything. Thank you all.
Loved the place and the staff. Was attended to by Bronagh and Ciara. The procedure was well explained and my hair treated gently. Can’t wait to see the final results after my hair wash in 48 hours! Nice to meet Patrick as well. I was made comfortable and happy to go back again next week for my hair color and cut. Cheers!
Fantastic service from start to finish, Amy Leigh at reception was welcoming and enjoyed the walkthrough as a first time customer to the salon. Megan is clearly passionate in her profession and has an extensive knowledge of products that are used throughout the service. I look forward to coming back!
The perfect experience for you could mean many things of course, but to us it stands for seeing you as a unique individual, taking the time to understand who you are and what you want, then making sure you get it.
Delivering on our promise is something we take seriously, so we do more than train and reward great hairdressing skills, we continuously train and reward great customer service as well.
This all adds up to a team who are passionate about serving you … and it shows!
