Unfortunately worst Visit to date
3.0
Appointment verified by Phorest
Hi,
I don’t usually like to complain, especially as I’ve always had positive experiences with Patrick Gildeas up until today.
I came in for my usual haircut, which is generally just a tidy-up of the sides and a trim of the ends. I’ve been growing my hair for several years and have finally reached a length that I’m really happy with, so I am always careful to maintain that length when getting it cut.
As I was with a stylist I hadn’t seen before, I explained what I normally have done and even asked if she could check with Vikki, who usually cuts my hair, as she knows exactly how I like it styled.
While I appreciate that the haircut itself has been done to a very high standard, unfortunately it isn’t what I asked for. Around 3–4 inches of length has been removed, which is significantly more than I wanted. I mentioned several times that I need to be able to tie my hair back for work, and unfortunately it is now too short to do so.
I don’t want to come across as negative or simply complain for the sake of it. The reason I continue to choose Patrick’s is because I have always felt listened to and understood as a client. On this occasion, however, I left feeling that my wishes hadn’t been heard, which was very disappointing.
I felt it was important to share this feedback and hope it can help avoid similar situations in the future.