Response from Coco North Ltd
Hi M.S,
Thank you for taking the time to review your recent visit to our salon. We are so glad to hear that overall, you were very satisfied with your Olaplex treatment and colour consultation.
Please accept our apologies for getting your collar soaked at the backwash and for any feelings of rush during the service. We always strive to provide a relaxed and thorough experience for our clients, so we will certainly take your feedback on board and work to improve in these areas.
On a positive note, we are delighted that Chloe was able to make you feel comfortable and understood your requests. We look forward to seeing you again soon for your next appointment.
Best regards,
The team at Coco North