Botched hair
First visit I paid for a full head of highlights and a cut, but they didn’t even finish with a blow dry. I left with wet hair despite paying for a full service. But colour was ok so went back.
Second visit 4 months laterAgain booked for a full head of highlights and a cut. This time I was in the salon for 3.5 hours. Only my roots were highlighted didn’t know that was a thing. ?? and again my hair wasn’t dried properly because the salon was closing. Once my hair dried at home, I could see it was patchy and just yellow or white on the roots and had clear banding. I reached out to the stylist the next day to fix it.
I asked for a toner to fix the color, she agreed told me come in but was told we had to go darker. I agreed only because my blonde had been over-processed and damaged. No other solutions were offered showed her photos couldn’t get that right dark with money piece just a dark toner which we discussed to cover up the mess. The stylist applied a dark colour this wasn’t discussed or agreed on beforehand followed by a toner which was . Again, my hair was left wet until I asked for a blow dry, and even then it was only roughly dried no styling, no care.
The final result? I left with dull, dark brown hair I didn’t ask for and hate. To top it off, I was charged again for the color correction another service I didn’t actually want. The owner was present but didn’t step in, apologize, or offer any kind of refund for the damage or poor service.
Manager responded online to look like they cared but didn’t respond privately