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Passion Nails & Beauty

2.40
Joules Passage, 2, Crown St, Stone, Staffordshire, ST15 8TR

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Reviews

2.40
1 verified reviews
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Disappointed

Dianne Langley
13th Dec 2020
2.5

I have visited Passion Nails and Beauty three times now, for an eyebrow tint, shape and wax. The staff are friendly and the salon although small has a pleasant atmosphere.
My last visit a few days ago resulted in the skin around my eyebrows being burnt by the wax. I phoned the salon the next day, and spoke with the beauty therapist who did the wax and tint, she was sympathetic and suggested I use a moisturizer and take an antihistamine which I had already done. I have had no further contact from the salon. I do appreciate and understand this was not done deliberately, however the measure of a good business is how they manage and respond to concerns and incidents. A follow up phone call would have suggested they were concerned about my injury. I have heard nothing. Im disappointed about their lack of care and concern. I clearly wont be using the salon again.

Service
Value
Result
Cleanliness
Atmosphere