Terrible! I went in to have my hair bleached blonder; I was left with awful roots (!) because for some reason she didn't paint the bleach that far in. So after arranging to go back that week to have this sorted out, I then ended up still leaving with roots which were some of my natural colour and some lighter due to being bleached over again to rectify the first root problem! Never going back to this hairdresser. If you can't do a cut/colour properly then save your customer the money and bother and don't do it. Also I was made to feel quite uncomfortable by the extensive questions she asked me which were personal....I get that hairdressers do 'idle' chit chat, but mind your own business!