Response from Saks Hair Tees Barrage
Dear Rebecca,
Thank you so much for taking the time to share your experience with us. We deeply apologise for the disappointing results you received during your recent visit to our salon..
We assure you that this is not our usual standard of service and we are truly sorry for any inconvenience this may have caused you. We take all feedback seriously and we have addressed your concerns with our team to ensure that this does not happen again.
We're glad that you returned to the salon for us to try and fix the issues with your hair. Our manager is highly experienced and did her best to rectify the cut, but we understand that it is still not up to your satisfaction. Please rest assured that we will continue to work towards improving our services to provide our clients with the best experience possible.
We would like to offer a complimentary consultation with our salon owner who will contact you directly to see if we can find a better solution for the grey hairs that were not fully covered. It is our goal to make sure you leave our salon feeling confident and happy with your hair.
Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right for you.
Saks Teesside