Ella J Hair Limited

Dear Lindsay,

Thank you so much for your lovely review. We’re delighted to hear you left so happy with your cut and that Lola created exactly the look you wanted.
We look forward to welcoming you back soon!

The team at Ella J Hair

Dear Joanne,

Thank you so much for your lovely review and for choosing us as a new customer. We’re delighted to hear that Ruby took the time to understand exactly what you wanted and that you’re so pleased with your colour.

Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Ruby. We look forward to welcoming you back soon!

Best wishes,
The team at Ella J Hair

Dear Angela,

Thank you so much for your lovely review. We’ll be sure to pass your kind words on to Danielle.

We look forward to welcoming you back soon.

Best wishes,
The team at Ella J Hair

Dear Kellie-Marie,

Thank you so much for your lovely review!
It means a lot to hear that you enjoyed every part of your visit. Our team always aims to give every detail the care it deserves, so we’re delighted you felt completely happy before leaving.

We can’t wait to welcome you back for your next appointment! ☺️

Best wishes,
The team at Ella J Hair

Dear Barbara,

Thank you so much for your lovely review.
We’ll be sure to pass your kind words on to danielle.

We look forward to welcoming you back soon.

Best wishes,
The team at Ella J Hair

Dear Joan,

Thank you so much for your lovely review. We’re delighted to hear that you’re so pleased with your hair.

It means a great deal to know you find your visits relaxing, stress-free and welcoming.

We look forward to welcoming you back soon!

Best wishes,
The team at Ella J Hair

Dear Morgan,

Thank you so much for your lovely review! We’re thrilled to hear that you love your hair and that Ella did such an amazing job.

It was a pleasure having you in the salon, and we look forward to seeing you again soon.
Best wishes,
The team at Ella J Hair

Dear Jean,

Thank you so much for your lovely review. We’re delighted you had another brilliant experience with Ella!

It’s always a pleasure to welcome you, and we really appreciate your continued support. We look forward to seeing you again soon.

Best wishes,
The team at Ella J Hair

Dear Tracey,

Thank you so much for your lovely review. We’re delighted that Ella makes you feel listened to and supported when choosing your colour and cut.

There’s never any need to worry about explaining exactly what you’d like – we’re always happy to talk things through and help find the best approach together.

We look forward to seeing you again soon!

Warm wishes,
The team at Ella J Hair

Hi Joanne,

Thank you so much for your lovely review. We’re delighted to hear that you enjoyed your first visit and were so pleased with your hair. Lola will be thrilled to know you appreciated her advice and attentive approach. We hope to welcome you back again soon!

The team at Ella J Hair x

Hi Yatie,

Thank you so much for your lovely review! We’re thrilled to hear Amy made such a great impression and that you’re pleased with her talent and skill. We’ll be sure to pass your kind words on to her

The team at Ella J Hair x

Hi Yatie,

Thank you so much for your lovely review! We’re thrilled to hear Amy made such a great impression and that you’re pleased with her talent and skill. We’ll be sure to pass your kind words on to her

The team at Ella J Hair x

Hi Kerrie,

Thank you so much for your lovely review. We’re delighted you felt amazing after your tone, cut and style, and that you enjoyed the relaxing atmosphere too. It was a pleasure to look after you, and we look forward to welcoming you back soon!

The team at Ella J Hair

Hi Alina,

Thank you so much for your lovely review. We’re delighted to hear how pleased you were with your cut and blow dry with Ruby. She’ll be so pleased to know that you felt listened to and well looked after.

It also means a great deal to hear that you enjoyed the friendly atmosphere and noticed how clean and welcoming the salon is. We always want everyone to feel comfortable from the moment they walk in.

We look forward to welcoming you back soon!

The team at Ella J Hair

Hi Kelly, thank you so much for your lovely review! We’re delighted you enjoyed your time with Ella, from the chat to your haircut. It means a lot to hear that you loved the salon. We really appreciate your recommendation and look forward to welcoming you back soon!

The team at Ella J Hair

Hi Candy, thank you so much for your lovely review! We’re delighted to hear Amy looked after you so well and that you enjoyed the service. We hope to see you again soon!

The team at Ella J Hair

Thank you so much for your lovely review. We’re delighted you enjoyed a relaxing appointment with Danielle. It’s wonderful to hear you’re so pleased with your root retouch and cut. We always look forward to seeing you.

The team at Ella J Hair

Hi Kavitha, thank you so much for your lovely review! We’re delighted to hear that Lola made you feel listened to and checked you were happy throughout your haircut. Your recommendation means a lot to us, and we hope to welcome you back soon.

The team at Ella J Hair

Hi Tina,

Thank you so much for your lovely review. We’re delighted to hear Amy made you feel listened to and comfortable throughout your colour appointment. It’s wonderful that you’re loving your new winter look.

We’ll be sure to pass your kind words on to Amy. We look forward to welcoming you back soon.

The team at Ella J Hair

Hi Demi, thank you so much for your lovely review! We’re thrilled to hear that you always leave feeling happy with your hair. Ella and the whole team really appreciate your kind words and recommendation. We look forward to seeing you again soon!

The team at Ella J Hair

Hi Claire, thank you so much for your lovely review! We’ll be sure to pass your kind words on to Lola, we look forward to seeing you again soon!😊

The team at Ella J Hair x

Hi Sue,

Thank you so much for your lovely review! We’re delighted you found your visit so relaxing and that you love your new cut. Amy will be thrilled to hear your kind words. We look forward to welcoming you back soon!

The team at Ella J Hair x

Hi Karen,

Thank you so much for your lovely review. We’re delighted you felt so welcome on your first visit. It was a pleasure to have you with us, we look forward to seeing you again soon!

Best wishes,
The team at Ella J Hair x

Hi Nicola,

Thank you so much for such a lovely review. We’re so happy you felt comfortable and at ease with us, especially as salon visits aren’t usually your favourite thing! Danielle will be so pleased to hear how happy you are and that she could help transform your hair.

Thank you again for your kind words and recommendation.

With love,
The team at Ella J Hair x

Hi Tracey,

Thank you so much for your lovely review! We’re delighted you love your first cut with Danielle. She’ll be so pleased to hear how happy you are, we’re glad you felt so welcome by everyone too. We look forward to seeing you again soon!

The team at Ella J Hair x

Hi Lyndsey,

Thank you so much for your lovely review! We’re delighted you enjoyed some well-deserved ‘me time’ along with the hot choc, chat an your haircut. Ella truly loves looking after her clients and making every appointment feel relaxed and special.

It means so much to hear that you felt so looked after.

We can’t wait to welcome you back for another bit of pampering soon!

The team at Ella J Hair

Hi Catherine,

Thank you so much for your lovely review. We’re delighted you’re so happy with your half head refresh and that the colour came out perfectly.

We look forward to welcoming you back again soon!

The team at Ella J Hair

Hi Caroline,

Thank you so much for your lovely review. We’re delighted to hear you enjoyed your cut and colour with Danielle!

We look forward to seeing you again soon,

The team at Ella J Hair

Hi Molly,

Thank you so much for your wonderful review! We’re delighted to hear you had such a lovely experience with Ella and felt so well looked after. She’ll be thrilled to know you’re so happy with your hair and that her attention to detail made all the difference. We can’t wait to welcome you back soon! ❤️

The team at Ella J Hair

Hi Paula, thank you for your lovely review. We’re so pleased Danielle was able to listen to your concerns, offer helpful advice and create a result you love. We’ll be sure to pass your kind words on to her. We look forward to welcoming you back soon!

The team at Ella J Hair

Thank you so much for your lovely review! We’re delighted you enjoyed your time with us and felt well looked after. We look forward to welcoming you back soon!

The team at Ella J Hair

Hi Pam, thank you so much for your lovely review! We’re delighted you’re happy with your colour and curls, and it’s wonderful to hear you’ve received lots of compliments. We hope to see you again soon!

The team at Ella J Hair

Belinda, thank you so much for your lovely review! We’re thrilled your first visit was such a great experience and that you felt welcomed and relaxed from the moment you arrived. Lola will be so pleased to hear how much you enjoyed wash and new style – We’re delighted you left feeling happy, and we can’t wait to welcome you back soon.

The team at Ella J Hair

Hi Sheila, thank you so much for your lovely review! We’re delighted to hear you’re so pleased with your hair and that Ruby made your appointment such a positive experience. We look forward to welcoming you back soon!

Best wishes,
The team at Ella J Hair

Thank you so much for your lovely review! We’re delighted your daughter had such a great experience and felt comfortable asking questions. It means a lot to hear she was so happy with her new haircut — that’s exactly what we love to see! We can’t wait to welcome her back again soon.

The team at Ella J Hair

Hi June, thank you so much for your lovely review! We’re delighted you enjoyed your dry cut with Ella and felt looked after from start to finish. Your “little pot of gold” comment has absolutely made our day! It was a pleasure having you in the salon, and we hope to see you again soon.

Best wishes,
The team at Ella J Hair

Hi Rey, thank you so much for taking the time to leave us a review. We're glad to hear that you had a great experience at our salon, and we appreciate the kind words. Our team works hard to ensure that all of our clients feel comfortable and leave with beautiful hair. We hope to see you again soon! Thanks again from the team at Ella J Hair.

Hi Charlotte Emma!

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you love your hair – that's always our goal! We appreciate your continued support and can't wait to see you again.

Warmly,

The team at Ella J Hair

Hi Ms Carla,

Thank you so much for taking the time to leave us such a lovely review. We are glad to hear that you enjoyed your visit to our salon and are happy with the new styles you've tried! We aim to make every visit to our salon enjoyable and stress-free, so it's wonderful to know that Danielle made your experience a great one.

We're also happy to hear that your mum had a great time at our salon as well. Thank you for recommending us to her!

We appreciate your support and hope to see you and your mum again soon.

Take care,

The team at Ella J Hair

Hi Heather, thank you so much for your lovely review. We’re delighted to hear that Amy made you feel listened to and that you’re happy with your hair, even with the subtle change. Your kind words will mean a lot to her, and we hope to see you again soon!

The team at Ella J Hair

Hi Chloe

Thank you for taking the time to leave your feedback. We’re sorry to hear that you felt the result wasn’t what you were looking for.

We’d just like to clarify that during your consultation, you specifically said that you didn’t want highlights. We therefore recommended a balayage technique with a chunky face frame, as we discussed that you wanted a low-maintenance colour but did like the idea of a chunky face frame, so we decided to keep the rest of the hair softer using a balayage technique. This was chosen to give you a softer grow-out and avoid a harsh regrowth line, which is why balayage was recommended instead of traditional highlights.

At the end of your appointment, we did ask how you were feeling about your hair, and at the time we weren’t made aware that you were unhappy with the cut. Had you raised this with us before leaving, we would have been more than happy to discuss the layering and shaping with you further and make any adjustments needed.

Following your review, we have also messaged you privately to try to resolve your concerns, although we’re not sure if you’ve seen our message yet. If you would like to get back in touch, please feel free to reply to our message or call us on 01530 648410, and we’ll be very happy to discuss things with you and see how we can resolve any issues.

We genuinely want all of our clients to leave feeling happy with their hair, and we’re sorry that you didn’t feel this way on this occasion. We appreciate your feedback and hope we can have the opportunity to resolve your concerns.

Many thanks
Ella J Hair x

Hi Ruth,

Thank you so much for your lovely review. We’re delighted to hear you had another great visit and that Danielle looked after you so well. It means a lot to know you find the salon clean, welcoming and friendly.

We look forward to seeing you again soon!

The team at Ella J Hair

Thank you so much, Kathleen! We’re delighted to hear you’re thrilled with your hair once again. Amy will be so pleased to know how much you enjoy your appointments and your chats together – she really is wonderful at what she does. We look forward to welcoming you back soon!

The team at Ella J Hair

Hi Lorraine, thank you so much for your lovely review! We’re thrilled to hear you love your hair today. It was a pleasure having you in the salon, and we look forward to seeing you again soon.

The team at Ella J Hair

Hi Emily,

Thank you so much for your lovely review. We’re delighted to hear you found the salon friendly, and we can’t wait to welcome you back for your next cut soon!

Best wishes,
The team at Ella J Hair

Hi Carmel, thank you so much for your wonderfully kind review. We’re thrilled to hear how happy you are with your colour and cut.

Amy will be absolutely delighted to read your lovely words. She truly cares about making every client feel comfortable, listened to and confident with their hair, so it means a lot to know you felt so well looked after.

Thank you again for recommending Amy – we can’t wait to welcome you back!

Warmly,
The team at Ella J Hair

Hi Julia Marshall,

Thank you for taking the time to leave us a review. We are glad to hear that you were happy with your hair cut at our salon. At Ella J Hair, we strive to provide a personalized and satisfactory experience for all our clients. We are delighted that Amy took the time to ensure your hair cut was exactly what you wanted. We appreciate your feedback and look forward to seeing you again soon.

Warmly,
The team at Ella J Hair

Hi Joan!

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with Danielle. We can't wait to see you again soon!

Take care,
The team at Ella J Hair

Hi Stephanie,

Thank you so much for taking the time to leave us such a lovely review! Thank you again for trusting us with your hair and your daughter's first haircut. We can't wait to see you all again at Ella J Hair!

All the best,
The Team at Ella J Hair

Hi Amiee,

Thank you so much for taking the time to leave such a lovely review! We hope to welcome you back to our salon soon for another pampering session.

All the best,
The Team at Ella J Hair