*name removed* did my hair today as Clare who I usually use was unavailable, which I was told, my appointment was at 13.15 today Sat 29th April, I received a phone call at 9am asking if I could go in early so I arrived at 12.45, told her what I wanted done which was full head of foils, the colour is nice and the cut is ok, I still needed to shape my hair around my face when I got home, or rather my neighbour did, but when I told her how I wanted it styled, which is how I have always had it styled, I got told sorry I don’t have time for that, you didn’t ask for it when you booked your appointment, something I have never had to do before, so it just got straightened but not very well as she was in a rush then told me she could curl my hair but it would take another hour, it was gone 4pm by this time. I did express how unhappy I was and that I had never to say at time of booking the appointment how I wanted it styled and usually I have the foils done then hair washed then cut then styled (many many hairdressers have always done it this way) not dry, straighten then styled to be told that she wanted to make sure it was done correctly which is why she couldn’t style the way I have always had it done. No apologies and still paid the full money when I left. I did say to Clare that she will be doing my hair from now on if I come back. To make things worse my neighbour said to me I thought you were getting your hair done today. The stylist said that the person who does the bookings didn’t give her enough time for my appointment and had other clients waiting. Totally not happy with the service today, I have been coming to Serene for 3/4 years and have never experienced this before and other members of staff knew I was unhappy with my hair.