Charlottes Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.88
373 verified reviews
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Filter by rating

Perfect

Shereece Tyas
25th Jul 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Libby was absolutely amazing! I was so nervous because I haven’t been in a salon for years and she made me feel so comfortable! My hair looks amazing and the bouncy blow has last all of 1 hour cause it’s raining BUT it was beautiful when Libby done it! Thank you & I will be back

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Blending in my grey bits

Debbie Simms
22nd Jul 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Tilly has coloured my hair a few times now and I am trying to blend in my mousy/grey roots . Tilly listened to my concerns and used her expertise again to do a fabulous job which I am very happy with . Tilly is a lovely young lady , very kind and understanding . Thank you Tilly

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Response from Charlottes Academy

Hi Debbie,

Thank you so much for taking the time to leave a review for Tilly at our salon. We are so glad to hear that she was able to address your concerns and give you a fabulous hair color. We are lucky to have Tilly on our team – she truly is a talented stylist and a lovely young lady. We will make sure to pass on your kind words to her.

We appreciate your support and look forward to seeing you again soon.

Best,
The team at Charlottes Academy

Hair coloured and trimmed

Jan Drake
19th Jul 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Helpful, polite and good hairdressing.

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Response from Charlottes Academy

Hi Jan,

Thank you so much for taking the time to leave us a review. We are happy to hear that you found our team to be helpful and polite, and that you were pleased with your hairdressing experience.

Your kind words mean a lot to us and we appreciate your support. We strive to provide excellent service to all of our clients and we are glad to know that we were able to do that for you.

We hope to see you again soon for another fabulous hairdressing experience!

Best,
The team at Charlottes Academy

Cut/colour

Jean Hayles
16th Jul 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Had great ouple hours .
Maisie was helpful and very nice

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Response from Charlottes Academy

Hi Jean,

Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with us! It's always our goal to create a pleasant and relaxing atmosphere for our clients.

We're glad that Maisie was able to assist you and make your visit more enjoyable. We'll be sure to pass along your kind words to her.

It was a pleasure having you at our salon and we hope to see you again soon!

Best,
The Team at Charlottes Academy

Cut and blocdry

Heather Gregory
12th Jul 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Always a pleasure!

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Response from Charlottes Academy

Hi Heather,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that your experience at our salon was a pleasure!

Please know that your kind words are greatly appreciated and we are grateful to have you as a loyal customer. We always strive to provide top-notch service to all of our clients and we are glad to hear that we have met your expectations.

Thank you once again for choosing to visit our salon and for your lovely feedback. We look forward to welcoming you back for your next appointment.

Best,
The team at Charlottes Academy

Moved to the Island

Pearl
10th Jul 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Had a great Hairdresser before and wanted to find similar on the Island. I bought photos taken by my previous stylist and Zoe has done a great cut to keep it in the style I wanted.

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Response from Charlottes Academy

Hi Pearl,

Thank you so much for your lovely feedback! We are so glad that you had a great experience with Zoe at our salon. We always strive to create the perfect hairstyle for our clients, and we're delighted that we were able to keep your desired style.

We always aim to provide the best service to our clients, and knowing that we have met your expectations truly means a lot to us. It was a pleasure having you at our salon, and we hope to see you again soon!

Warmly,
The team at Charlottes Academy

Quick cut and dry

Lisa Guy
9th Jul 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Quick cut and dry , all good

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Response from Charlottes Academy

Hi Lisa,

Thank you for taking the time to leave a review for our salon. We are happy to hear that you had a good experience with us and that you were pleased with your quick cut and dry. We pride ourselves on providing efficient yet quality services for our clients.

We hope to see you again soon and continue to provide you with excellent salon experiences. Please do not hesitate to reach out to us if you have any further feedback or suggestions.

Best,
The team at Charlottes Academy

Tidy up hairdo

Kay Huxham
8th Jul 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Excellent

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Response from Charlottes Academy

Hi Kay,

Thank you so much for the excellent review! We are thrilled to hear that you had a positive experience at our salon. Our team aims to provide the best services and customer care to all our clients and it's always wonderful to receive such positive feedback.

We hope to see you again soon and continue exceeding your expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us.

Best regards,
The team at Charlottes Academy

Lovely experience

Kylea Trinder
3rd Jul 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Took my daughter for a trim, Tillie was very kind, spoke directly to Paige and made her feel part of the hair cut.

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Response from Charlottes Academy

Hi Kylea,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that Tillie provided such a positive experience for you and your daughter.

We always strive to make our clients feel comfortable and included during their haircuts, and it seems like Tillie did just that. Your feedback means a lot to us and we will be sure to pass it along to Tillie.

Thanks again and we hope to see you and Paige back in our salon soon!

Warmly,
The team at Charlottes Academy

Hair styling

Sharon Corbin
3rd Jul 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

As always i am delighted with the style and colour which Charlotte produced for this summer as well as providing a venue for interesting conversation and dog greeting ..many thanks

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Response from Charlottes Academy

Hi Sharon,

Thank you so much for your kind words! We are thrilled to hear that you are delighted with your new style and colour, which was expertly crafted by Charlotte. We pride ourselves on not only providing top-notch hair services, but also fostering a welcoming and friendly atmosphere for our clients. And we can't forget about our furry guests - we love greeting our clients' dogs!

It's always a pleasure having you in our salon and catching up with you. Thank you for choosing us for your hair needs. We truly appreciate your support.

Best,
The Team at Charlottes Academy

Hair colour

Sue Jones
2nd Jul 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Really pleased.
Thank you Maisie.
And congratulations
Thanks Sue.

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Response from Charlottes Academy

Hi Sue,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you were pleased with your experience at our salon, and we're glad that Maisie was able to help make it a great one. We will be sure to pass along your kind words to her.

All the best,
The team at Charlottes Academy.

Fantastic highlights and cut.

Michelle Moore
29th Jun 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

What a wonderful job Libby did with my highlights. Can actually say they’re the best ones to date that I have had, exactly how light I wanted them and the cut is great too. Will be recommending Libby to my friends. Very pleased!

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Response from Charlottes Academy

Hey Michelle, thank you so much for taking the time to leave us such a lovely review. We're so glad to hear that Libby did an amazing job with your highlights and that you were pleased with the cut as well. We pride ourselves on delivering top-notch services to our clients, so it's always great to receive such positive feedback. We truly appreciate your support and we look forward to having you and your friends visit us again in the future. Take care! - The team at Charlottes Academy

Colours

Lisa Jones
28th Jun 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Libby newly qualified hairstylist, lovely girl, comes across very confident and knowledgeable, helpful with colour selection which was good because I didn’t really have a clue. Really enjoyed my afternoon with Libby , thank you xx

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Response from Charlottes Academy

Hi Lisa!

Thank you for taking the time to leave a review. We're so glad to hear that you had a great experience with Libby at our salon. Our team at Charlottes Academy takes pride in providing excellent service to our clients.

We're happy to hear that Libby was able to help you with your color selection and that you enjoyed your afternoon with her. We'll be sure to pass along your kind words to her.

Thank you again for choosing our salon. We look forward to welcoming you back in the future.

Best,
The team at Charlottes Academy

Miss

Tracey
21st Jun 2024
Team Member: Mollie
5.0

Mollie was great lovley to chat to and my hair is beautiful really pleased with it colour and cut and even the curls thanks so much all ready for my wedding now x

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Response from Charlottes Academy

Hi Tracey!

Thank you so much for leaving this lovely review for us. Mollie is a fantastic member of our team and we're so happy to hear that you enjoyed chatting with her and are pleased with your hair. We're so glad we could help you get ready for your wedding day!

Thank you for choosing us for your hair needs. We truly appreciate your positive feedback and hope to see you again soon!

Best regards,
The team at Charlottes Academy

Happy!

Anonymous
18th Jun 2024
Team Member: Abi
4.5

Abi is such a gifted and personable stylist. I wish her the best for the future.

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Response from Charlottes Academy

Hi!,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with Abi and we will definitely pass along your kind words to her. Our team at Charlottes Academy is dedicated to providing outstanding customer service and we are glad that you felt that during your visit.

We appreciate your support and wish you all the best as well. Please don't hesitate to visit us again in the future and experience our other talented stylists. It would be our pleasure to make sure you leave feeling fabulous.

Warmly,
The team at Charlottes Academy

Conditionnand blow dry

Gilly Hall
18th Jun 2024
5.0
Appointment verified by SaloniQ Software

Angel was very professional and I enjoyed her doing my hair.

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Response from Charlottes Academy

Hi Gilly,

Thank you so much for your kind review about Angel at our salon. We are happy to hear that you had a great experience and that you were pleased with the results of your hair service. We strive to provide a professional and enjoyable atmosphere for all of our clients, and we're glad that Angel was able to deliver that for you.

We appreciate you taking the time to leave us a review and we hope to see you again soon for another great hair appointment.

Best regards,
The team at Charlottes Academy

Bailey

Caroline Miller
14th Jun 2024
Team Member: Zoe
4.0
Appointment verified by SaloniQ Software

Thank you Zoe all good 👍
Only one complaint I rush to get there on time then have to wait 20 mins !!!!!

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Response from Charlottes Academy

Hey Caroline, we're so glad you had a good experience at our salon! Thank you for sharing your feedback with us. We apologise that you had to wait for 20 minutes and understand how frustrating that can be when you're trying to be on time. Please know that we are constantly working on improving our scheduling process to better serve our clients. We truly appreciate your loyalty and patience with us. We hope to see you again soon and provide you with a smoother and more efficient visit next time. Have a wonderful day!
Best,
The team at Charlottes Academy

Amazing haircut and service

Anna Newton
30th May 2024
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Abi is one of the best hairdressers I’ve ever had! Nothing is ever too much.
She’s kind, patient and professional :)

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Response from Charlottes Academy

Hi Anna

Thank you so much for your kind words and positive feedback! We are delighted to hear that Abi provided you with a great experience at our salon. We take pride in our team's professionalism and it's wonderful to know that their efforts are appreciated.

We will make sure to pass along your compliments to Abi and we hope to see you again soon at our salon.

Best,
The team at Charlottes Academy

A very happy customer

Jenny griffin
25th May 2024
Team Member: Libby
4.5

Had foils cut and blow dry. Libby was a very competent stylist and very patient, couldn't fault her.

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Response from Charlottes Academy

Hi Jenny,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with Libby during your foils, cut, and blow dry appointment. Our team strives to provide the best services possible and we're glad Libby was able to showcase her skills and patience.

We hope to see you again soon for your next hair appointment!

Best,
The team at Charlottes Academy

Mrs

Dina Kirkby
22nd May 2024
Team Member: Zoe
5.0

Lovely to meet Zoe, really great trim and helpful advice. Thank you

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Response from Charlottes Academy

Hi Dina,

We're so happy you had a great experience with Zoe at our salon. We pride ourselves on providing helpful advice and ensuring our clients leave with a beautiful trim. Thank you for taking the time to leave us a review.

We hope to see you again soon!

The team at Charlottes Academy.

Charlotte's Academy

Shirley Ryan
20th May 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Excellent .From the time I entered the salon until I left,soothing and relaxing hairwash, superb coffee and a biscuit,
and best of all a fantastic haircut.
Everyone polite and friendly.
A really good experience.

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Response from Charlottes Academy

Hi Shirley,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to know that you had a fantastic experience with us from start to finish.

Thank you for choosing our salon and we hope to see you again soon!

Best,
The Team at Charlottes Academy

Great cut by Kate

Anita Rouget
20th May 2024
Team Member: Kate
4.5
Appointment verified by SaloniQ Software

Excellent cut today as always, by Kate who is lovely. I will miss her cutting my hair 😘

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Response from Charlottes Academy

Hi Anita!

Thank you so much for your kind words about your recent visit to our salon. We're happy to hear that Kate provided you with an excellent cut, she truly is one of our best stylists! We understand it's always tough to say goodbye to someone who does such a great job, but we assure you that our other team members are just as talented and friendly.

We hope to see you again soon and continue providing you with the same level of service you've come to expect from us. Thanks again for your support and loyalty!

Best, The team at Charlottes Academy

Hair cut

Amy Day
17th May 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Tillie done an amazing job my hair feels so much better and looks amazing definitely going back

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Response from Charlottes Academy

Hi Amy,

Thank you so much for your positive review! We are delighted to hear that Tillie did an amazing job on your hair and that it looks and feels amazing. We always strive to provide our clients with the best possible experience and it means a lot to us that you plan on coming back.

Thank you for choosing us and we look forward to seeing you again soon!

Warmly,
The team at Charlottes Academy

great service

Anonymous
10th May 2024
4.0

Always great service

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Response from Charlottes Academy

Hi there,

Thank you so much for taking the time to leave us a review!

We hope to see you again soon for your next appointment. If there is anything else we can do to improve your experience, please don't hesitate to let us know. Our team is always here to help.

Best regards,
The team at Charlottes Academy

Advice

Amy Price
6th May 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte was bright and bubbly and immediately put me at ease. She examined my hair and gave me real advice and confidence. I have lost a lot of hair due to medication and we discussed this and what treatment my hair should have. I have booked to have the colour and a cut as recommended this made a big difference to me and I’m excited what my hair will look like! Roll on next week!

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Response from Charlottes Academy

Hi Amy,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you had a great experience with Charlotte at our salon. We take pride in making our clients feel comfortable and confident, and we are glad to hear that Charlotte was able to do that for you

Thank you again for choosing our salon and for trusting us with your hair. We can't wait to have you back in our salon.

Best regards,

The team at Charlottes Academy

Wonderful new hairstyle

Cam Staley
4th May 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

I am so happy with my new hair style. I have very thick, curly hair which is heavy and difficult to control. Zoe restyled my hair by layering it and cutting in a fringe. It feels so much lighter and has loads more body. I am very happy with my new style. Thank you.

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Response from Charlottes Academy

Hi Cam,

We are thrilled to hear that you are happy with your new hair style! Our team is always dedicated to providing excellent results. Your feedback means a lot to us and thank you for choosing our salon and we look forward to seeing you again in the future!

Warmly,
The team at Charlottes Academy

Complaint

Jayne
3rd May 2024
5.0

I wasn’t happy with the results of my colour, and spoke to the salon about this. They were very sorry and asked me to come back to see if they could rectify the problem which I did. I am very pleased with final result and the professionalism shown. If you are not quite happy do not be put off by complaining I had a very good experience here and will return.

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Response from Charlottes Academy

Hi Jayne,

Thank you for your feedback and for giving us the opportunity to fix the issue with your colour. We are glad that you were happy with the final result and the professionalism shown by our team. We always strive to provide the best possible experience for our clients and we are grateful that you gave us a chance to make things right.

We appreciate your understanding and hope to see you again at our salon. Our team will make sure to give you an even better experience next time.

Best regards,
The team at Charlottes Academy

Fabulous Tillie

Katie Gladdis
2nd May 2024
Team Member: Tillie
4.5
Appointment verified by SaloniQ Software

Fabulous as ever , treated like a Queen x

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Response from Charlottes Academy

Hi Katie! Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a fabulous experience at our salon and felt like a queen. Take care and stay fabulous!
-The team at Charlottes Academy

Maisie is a great listener

Jennifer Ebbs
27th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie was fab, I wasn’t really sure what colours to go for, and a little indecisive to say the least. We got the colour chart out and looked at options and Maisie did a great job of guiding me. Thank you

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Response from Charlottes Academy

Hi Jennifer,

Thank you so much for taking the time to leave such a lovely review! We are delighted to hear that you had a great experience with Maisie. Our team prides ourselves on helping our clients find their perfect colours and it's wonderful to know that Maisie was able to guide you through the process.

We appreciate your trust in us and we hope to see you again soon!

Best,
The team at Charlottes Academy

Great cut and colour

Alice Jones
26th Apr 2024
Team Member: Abi
4.5
Appointment verified by SaloniQ Software

Service was prompt and the skills of the Hairstylist were superb!

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Response from Charlottes Academy

Dear Alice,

Thank you for taking the time to leave such a lovely review about your experience at our salon. We are delighted to hear that you were pleased with the prompt service and the skills of our hairstylist.

Our team at Charlottes Academy takes pride in providing excellent services to our clients and we are thrilled that you enjoyed your visit with us. It means a lot to us that you took notice of the skills and expertise of our hairstylist.

We hope to see you again soon for your next appointment and continue to provide you with top-notch services.

Best regards,
The team at Charlottes Academy

Hair cut and style

Carol Copperwheat
26th Apr 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte did a fantastic job as always inspired

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Response from Charlottes Academy

Hi Carol, thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a fantastic experience with Charlotte at our salon. We're so lucky to have her on our team and we'll make sure to pass along your kind words to her. We hope to see you again soon for your next visit. Take care! - The team at Charlottes Academy

fab hair do

Sam kane
25th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

excellent experience from start to finish, really pleased with end results

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Response from Charlottes Academy

Hi Sam,

Thank you so much for taking the time to write such a positive review. We are thrilled to hear that you had an excellent experience at our salon and that you are pleased with the end results. Providing top-quality services and ensuring our customers are satisfied is our top priority.

We are grateful for your support and we hope to see you again in the future.

Best regards,
The team at Charlottes Academy

fab hair do

Sam kane
25th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

excellent experience from start to finish, really pleased with end results

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Response from Charlottes Academy

Hi Sam,

Thank you for taking the time to leave such a kind review! We're thrilled to hear that you had an excellent experience with us at Charlottes Academy. Our team takes great pride in providing top-notch service from start to finish.

We're also happy to hear that you were pleased with the end results. We strive to ensure all our clients leave feeling beautiful and satisfied.

Thank you again for choosing Charlottes Academy. We hope to see you again soon!

Best,
The team at Charlottes Academy

TPIW

Jayne Lever
25th Apr 2024
3.0

The salon and staff were welcoming and very pleasant. I had been in two days before to have a colour test and discussed what I would like to be done to my hair and showed her photographs of what I would like it to look like. The stylist took a hair sample to take a test colour on the day of the appointment I arrived and was greeted by a young lady who took me to the chair showed me the colour my strand test had taken, I did say I would like it lighter As the sample was a bit orangey. The stylist said she would go and mix the colour and would be helping the original stylist to put the foil on. I did notice that the colour they were applying was like a darkish colour, I usually had a purply yellowy colour and heat on foils. I did not receive any heat to the foils. I sat for approximately one hour for the colour to take and then was taken to the sinks to wash out the colour and then the stylist applied a toner. I asked how much longer this would take as I had to pick up a child from school in Newport. As time is running on, I asked for the cut to be carried out but just a quick rough dry. I’m sorry to say that the end result was not what I was expecting and voice my concerns to the stylist who said the toner had toned The colour down and perhaps I could use purple shampoo/conditioner to lift the highlights. Today is the day after the treatment and I feel my hair now looks as if I have washed out patches of old highlights I would like to speak to Charlotte before I wash my hair, and change the salon results. I feel The stylist misunderstood the result I wanted but I am really not happy and even though it was a good value voucher. I still feel as it was a waste of money and my hair looks worse than when I went in.

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Not happy 24/4/24

Anonymous
25th Apr 2024
3.5

Not happy with my results, please see comments below

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Response from Charlottes Academy

Hi there, thank you for taking the time to share your experience with us. We apologize that you were not satisfied with your results and would love to hear more about your concerns. Our goal is to always provide our clients with the best service and we would appreciate the opportunity to make things right. Please reach out to us directly so we can address any issues you may have. Thank you for your feedback, it helps us to constantly improve and better serve our clients. Warm regards, The team at Charlottes Academy.

Blonde Highlights

Ellie Jenkins
24th Apr 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

I’m so so happy with today my hair looks amazing , not had it matched that well to what i wanted before. Tilly was so lovely, will defo be back :)

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Response from Charlottes Academy

Dear Ellie,

We are thrilled to hear that you had a great experience at our salon. Thank you for your kind words about Tilly, we are lucky to have her on our team. We are glad that she was able to match your hair to your desired look and we can't wait to have you back at our salon.

Thank you so much for your support and we look forward to seeing you again soon.

Best wishes,
The team at Charlottes Academy.

1st visit to this Salon

Clare Plant
20th Apr 2024
3.0

I'm going write this objectively.
Welcome was good. Stylist walked to the desk, didn't approach me, asked "us this mine", was advised yes. She went back to her station, she then called across saying "over here". I sat She asked "half head, yeah". Then asked me what I usually have, I said blonde with caramels running through it. She did not show me the colour chart and walked off, returned and began applying the colour. It was only when I asked her her name did she tell me her name, after that we had some good conversation. She told me she finished at 2.30. After applying the highlights she told me they woll be left in for 30 mins and walked off. That was the last i saw of her. She didn't even say goodbye. After 30 mins a new girl invited me to the sink, washed my hair, then took me over to a different station for a rough dry. As soon as she took the towel off I could see my hair was a lot blonder than I usually have, it did say anything to begin with as it was wet so may look different when dry. However, as it was drying it was clear that my colour was much brighter than I've ever had and there was no caramel at all running through, there was also visible patches of roots showing, especially at the front. The girl asked.me if I liked the colour and I was honest and said no, but I would have a chat with the manager. Unfortunately the manager and receptionist had left for the day. Another stylist said I could have a telephone consultation in the morning. I advised I was going on holiday tomorrow.
Zoe then stepped in and asked if I would like some low lights adding, which a said would be lovely if she could. Zoe then consulted with me and we agreed the best colour to have.
This took another 2 hours to do, however the result and service I received was great.
It will be difficult to review with the stars because I received a very mixed bag of service.
Unfortunately, I will not be returning to the salon.

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Response from Charlottes Academy

Dear Clare Plant,

Thank you for taking the time to share your experience with us. We are sorry to hear that your recent visit did not meet your expectations. We strive to provide excellent service to all of our clients and we apologize that this was not reflected in your visit.

We take feedback like yours very seriously and have addressed your concerns with our staff to ensure that all of our clients receive consistent and top-quality service from our team. We appreciate your honesty and thank you for giving us the opportunity to improve.

We are happy to hear that Zoe was able to step in and provide you with a great experience. We want all of our clients to leave the salon feeling happy and satisfied.

Thank you again for your feedback.

Warmly,
The team at Charlottes Academy

Hair wash and style

Kay Huxham
17th Apr 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

I look forward to a relaxing experience and feel very pleased with the result.

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Response from Charlottes Academy

Hi Kay, thank you so much for taking the time to leave a review. We are thrilled to hear that you had a relaxing experience at our salon and are pleased with the result. We always strive to provide our clients with the best service and we are happy to know that we could meet your expectations. Thank you for choosing our salon and we look forward to seeing you again soon. Take care! -The team at Charlottes Academy

Cut and colour

Jan Drake
16th Apr 2024
Team Member: Kate
5.0

Really excellent hair cut and colour. Welcoming and pleasant treatment.

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Response from Charlottes Academy

Hi Jan,

Thank you so much for taking the time to leave us a great review! We're thrilled to hear that you had an excellent hair cut and colour at our salon. We strive to provide a welcoming and pleasant experience for all of our clients.

We appreciate your kind words and we hope to see you again soon at Charlottes Academy. Our team is always here to make sure you leave feeling your best. Thank you for choosing us for your hair needs.

Best,
The team at Charlottes Academy

Wash & blow dry

Chris Lepoard
16th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

This is my 3rd visit and I'm very pleased with my hair

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Response from Charlottes Academy

Dear Chris,

Thank you for taking the time to leave a review for us. We are thrilled to hear that you have been pleased with your hair on all three visits to our salon. That is exactly what we strive for - happy and satisfied clients.

We greatly appreciate your support and it means a lot to our team to receive such positive feedback. We look forward to your next visit and to continue providing you with excellent service.

Thank you again for choosing our salon. We truly value your patronage.

Best,
The team at Charlottes Academy

Roots and cut

Gill Griffin
16th Apr 2024
Team Member: Kate
5.0
Appointment verified by SaloniQ Software

Friendly and professional service, really happy with colour and cut.

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Response from Charlottes Academy

Hi Gill, thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience! Thank you for choosing our salon and we look forward to seeing you again. Have a lovely day! Best, The team at Charlottes Academy.

Abi @ Charlotte’s the best!

Sonia Johal
13th Apr 2024
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Always a top notch hair cut, with gentle colour and super conditioner….

…gave hair more body and increased curls with a soft feel!

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Response from Charlottes Academy

Dear Sonia,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a top-notch experience at our salon and that you loved your hair cut, colour and conditioner. Our team takes pride in providing excellent service to all our clients.

It is wonderful to know that the conditioner we used gave your hair more body, enhanced your curls and made them feel nice and soft. We look forward to serving you again soon.

Warm regards from the team at Charlottes Academy.

So good!

Hayley Attrill
9th Apr 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie and the team did such an amazing job on my hair today. It was a mammoth task but the results are amazing. Everyone was really friendly and knowledgeable .

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Response from Charlottes Academy

Hey Hayley,
Thank you so much for taking the time to write such a lovely review. We are thrilled to hear that you had an amazing experience with Maisie and our team. We always strive to provide exceptional service. We're really glad you're loving the results! We can't wait to have you back at the salon!
Take care,
The team at Charlottes Academy

My chill out time

Lisa Jones
8th Apr 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Love coming and catching up with Tillie, I came as a model and was introduced to Tillie who instantly made me feel I was in good hands , her confidence and honesty if she didn’t know something was so reassuring , always found out or asked someone to show her before going a head with colour or cut, iv loved watching her grow in her work and I hope iv encouraged her to be creative with styling my hair . Great job today xx

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Response from Charlottes Academy

Hi Lisa,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with Tillie during your visit as a model. Our team at Charlottes Academy takes pride in providing excellent service and making sure our clients feel comfortable and confident in our hands.

We are also happy to hear that you have seen Tillie's growth and creativity in her work. We truly value your encouragement and support in motivating our team to continuously improve and grow in their skills.

Again, thank you for choosing Charlottes Academy and we look forward to seeing you again soon.

Best,
The Charlottes Academy Team

Hair

Ruth Daykin
6th Apr 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Amazing hair as always Zoe does a fantastic job on my hair

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Response from Charlottes Academy

Hi Ruth, thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you had an amazing experience with us and that Zoe did a fantastic job on your hair. We truly appreciate your kind words and can't wait to see you again soon. Thank you for choosing our salon for your hair needs! Warmly, the team at Charlottes Academy.

The Best Around

Charlene Metcalfe
5th Apr 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Thank you Tillie and Maysie for another incredible colour service! My hair is looking so natural and shiny and I've had so many compliments. The salon always has a warm relaxing atmosphere, and the staff are all really welcoming. Thanks for making my hair so fabulous x

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Response from Charlottes Academy

Hi Charlene,

Thank you so much for taking the time to leave a lovely review! We are thrilled to hear that you had a fantastic experience with the team.

We are also delighted that you love the results of your colour service and that you received many compliments!

Thank you again for choosing Charlottes Academy, and we look forward to seeing you again soon!

Warm regards,
The team at Charlottes Academy

Good experience

Nicola Smith
3rd Apr 2024
Team Member: Abi
4.5
Appointment verified by SaloniQ Software

Abi is a brilliant hairdresser & is meticulous. Very pleased with my cut & she also gives a great shampoo.

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Response from Charlottes Academy

Hi Nicola,

Thank you for taking the time to leave us a review. We're so glad to hear that you were pleased with your cut and shampoo from Abi. We pride ourselves on our team's attention to detail and it sounds like she definitely delivered on that front.

We appreciate your kind words and hope to see you back at our salon soon. Your continued support means a lot to us.

Best,
The team at Charlottes Academy

Todays new look

Sharon Corbin
2nd Apr 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Once again Charlotte has provided me with a new hair cut , style and colour which i can confidently manage She and her team i highly recommend’ many thanks ‘

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Response from Charlottes Academy

Hi Sharon,

Thank you so much for leaving such a kind review! We are thrilled to hear that you are happy with everything. Your satisfaction is our top priority, and we are grateful for your recommendation.

We can't wait to see you again soon and help with any future hair needs. Have a wonderful day!

Best,
The team at Charlottes Academy

Hair revamp

Amalia Titley
29th Mar 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Had a consultation with Charlotte who told me exactly what I needed to sort my hair out from dull dry greying hair. Tillie applied colour and did an express cut. And wow what a difference it has made I now have shiny bouncy curls no greys in sight. I would like to thank you for a lovely relaxing experience and a lovely glass of wine.

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Response from Charlottes Academy

Hi Amalia,

Thank you so much for taking the time to leave us this wonderful review. We are so glad to hear that your consultation with Charlotte was helpful and that Tillie was able to give you the perfect hair transformation you were looking for.

We always strive to provide a relaxing and enjoyable experience for all of our clients, so it's lovely to hear that you felt comfortable and enjoyed the glass of wine. We truly appreciate your kind words and we are delighted that you are happy with your new shiny, bouncy curls without any greys in sight!

Thank you again for choosing our salon and we hope to see you again soon.

Best,
The team at Charlottes Academy

AMAZING

Lena Hood
25th Mar 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Maisie just goes above and beyond every single time! she is so amazing at what she does. I asked to go more ash blonde, and she did exactly that. She reassured me at the start we may not get the exact result i wanted and checked i was okay with that, but by the end the result was perfect. Thank you maisie

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Response from Charlottes Academy

Hi Lena,

Thank you so much for taking the time to leave a review. We are thrilled to hear that your experience with Maisie was above and beyond your expectations! Our team always strives to make sure our clients are happy with the end result, and it sounds like Maisie did just that. We appreciate your trust in us and we are delighted to hear that you are happy with your ash blonde look. We hope to see you again soon!

Best regards,
The team at Charlottes Academy.