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TONI&GUY Hertford

9-11 Market Street, Hertford, Hertfordshire, SG14 1BD

About us

As a salon we pride ourselves on delivering the highest standards of customer service to each and every client. We are dedicated to providing the ultimate salon experience with our strong team of talented and passionate stylists and technicians who will ensure your TONI&GUY experience is a fabulous one for both you and your hair.

Our talented team of stylists and technicians are on hand to give you expert advice on latest trends and create hair that is individual and easy to wear, interpreting fashion trends with versatile styles.

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Opening hours

Monday 09:00 - 17:30
Tuesday 09:00 - 20:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 20:00
Friday 09:00 - 20:00
Saturday 09:00 - 18:00
Sunday Closed

Reviews

4.80
217 verified reviews
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Filter by rating

New colour and new style!

Sylvi Charlesworth
2nd Mar 2024
5.0

As usual the team at Toni & Guy Hertford have surpassed expectations. Gorgeous colour, tweaked by the expert Karen. Then the cut!! Well it’s fabulous!!
All the team are friendly and helpful, lots of tea tea and chat.

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Haircut and colour

Maise
1st Feb 2024
5.0

Ben coloured my hair to exactly how I wanted and wouldn't trust anyone else! Would highly recommend!

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Bad experience

Joy
10th Jan 2023
1.0

Worse hair cut ever. The hair stylist ***** was more interested in her coffee than my hair.
I asked for my hair to be feathered at the sides, and she cut a fringe into my hair that's about 3 inches long and doesn't blend in with the rest of my hair as she cut it straight. For the rest, well too upset to go into details kept wondering off not bothered about me sitting there.. Will not be going back, and I advise people not to have ***** cut their hair, totally rubbish and unprofessional

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Thank you ❤️

Emily
11th Jun 2022
5.0

I had a really lovely visit to the salon today. Karen is such a wonderful hairdresser and really made me feel confident and happy with the process. It was similar to how a dentist tells you how to look after your teeth, that level of care and detail about how to look after MY hair type specifically was really useful! The outcome was just as perfect and I couldn’t be happier. I love my hair! Thank you so much Karen your time and effort is truly appreciated.

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Very unfriendly and unhelpful staff

R Peppiatt
25th Mar 2022
1.5

I made my first visit to Toni & Guy today and was very upset with the experience. I chose Toni & Guy expecting they'd be knowledgeable, helpful and for their expertise. However I ended up paying £150 for a colouring. Didn't get the colour I wanted, didn't even get a cut or blow dry.

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Bad experience

Jenny
31st Oct 2021
1.5

Spent £70 on a cut that made me cry. All my lovely length taken out. Annoying layers will take months to grow out. ***** either didn’t listen or ignored me. I phoned to complain and she again didn’t listen. Said she would call back and didn’t. No apology. I feel sad every time I wear my hair down. Good thing I like hats!
Also, I arrived masked up only for ***** to take her mask off to show me her face. She asked me to take my mask off so she could see my face and I was too embarrassed to say no. She later made a big fuss of being covid safe when she clearly doesn’t get it. I didn’t see any hand washing after she touched her mask either.
My scalp is pretty sensitive but ***** decided it wasn’t to do with product. She kept offering treatments but when I turned them down she said it was because I was worrying about the cost. Her people skills were really rubbish! I just don’t think she really cared about what I wanted. Or perhaps as the manager she just decided she knew best.
It is a shame as I have been going to Toni and Guy in Hertford for 4 years and have never had a bad time. Until last week.
I have emailed ***** and given her a chance to respond before I posted this, but nothing back.
So if you are reading this and thinking about booking a £70 hair cut with *****, be warned! Make sure you know exactly what she is going to do to your hair!

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Cut & Blow Dry

Paris
5th Oct 2021
5.0

Can’t thank Ben enough for my cut I had today. He was so professional & took his time. Will definitely be back & asking for him to cut my hair. Thank you again

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Leanne is the Best!

Lucy
10th Jun 2021
Stylist: Leanne
5.0

Having moved in U.K. and abroad a lot with work and experienced many salons (some disasters), I always bounce back to Leanne wherever possible. She cuts my (thick fairly unruly) hair consistently and effortlessly well. In safe knowledgable hands, highly recommend!. Always good company too! Thank you.

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Happy Customer

Anonymous
22nd Apr 2021
4.5

Karen (who Also runs the salon) has been doing my hair for several years now and I can honestly say I have never had a bad cut or colour, and it always stays in shape no matter how long it grows, the atmosphere when you walk in is very friendly and she has s lovely team working for her, all in all this is one happy customer!

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Hertfird

Sandra Finlay
15th Dec 2020
Stylist: Karen
5.0
Appointment verified by Zenoti

Very satisfied as usual top stylist.

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Not happy with the colour

Tania
14th Dec 2020
3.0
Appointment verified by Zenoti

Overall if the boss/manager wouldn’t have got involved maybe I would have walked out with exactly what I wanted.

Eleni that cut my hair she was very polite and professional and very apologetic after we saw the result of the hair colour.

I had a discount but I still think that £85 was a lot for the fact I didn’t even get close to what I wanted.
I didn’t expect the perfect colour but the result was not pleasing. The colour is uneven.

I’m happy with the haircut, nice environment , all the girls are polite but definitely not happy with the hair colour.

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Amazing!!

Naomi
14th Dec 2020
Stylist: Eleni
5.0

Absolutely love my hair, so happy with the result and as always everyone is so friendly!

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Excellent Experience

Elaine
12th Dec 2020
Stylist: Leanne
5.0
Appointment verified by Zenoti

I had a wonderful experience today at the salon. Lovely, professional staff. I had a relaxing hair treatment and a fabulous cut and blow dry by Leanne. It’s an a absolute pleasure.

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Why delay go today

Lin
11th Dec 2020
Stylist: Leanne
5.0
Appointment verified by Zenoti

Very pleased , had been putting off going for 10 months but I finally cracked with Christmas approaching. I felt safe and wondered why I had delayed so long.

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Cut&blowdry

Ann Mcgivern
5th Dec 2020
Stylist: Jordan
5.0
Appointment verified by Zenoti

Love Jordan doing my hair. We always experiment on my hair which I love.

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Excellent style and cut

Rahul Doshi
5th Dec 2020
Stylist: Leanne
5.0

Leanne is just amazing. She has provides me with some of the best cuts and styles to suit my face over the last 15 years.

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Re style

Esther Miller
5th Dec 2020
Stylist: Karen
5.0

Karen was very helpful:)
Felt in safe hands...
Will definitely go
Back.

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Colour and haircut

Tina
5th Dec 2020
Stylist: Eleni
5.0
Appointment verified by Zenoti

Really happy with my hair colour, cut & blow dry. Eleni is always very professional and she understands what I like and always gives good advice.

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Brilliant salon

Michelle barrett
5th Dec 2020
5.0

As always great experience and cut wash and blow dry

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Review

Geoff Fletcher
4th Dec 2020
Stylist: Leanne
5.0

Leanne was excellent as always.

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Haircut

Clifford Blackshaw
4th Dec 2020
Stylist: Jordan
5.0
Appointment verified by Zenoti

Another excellant cut by Jordan whose demeanour is also superb.

Highly rated.

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Thank you

Kathleen Hall
4th Dec 2020
Stylist: Jordan
5.0
Appointment verified by Zenoti

No one can cut my hair as well as Jordan. He’s the number one hairdresser for me. I always recommend him to my friends

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Cut and dry

Carol
4th Dec 2020
Stylist: Leanne
5.0
Appointment verified by Zenoti

Excellent as always

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My cut and colour today

Elizabeth Lincoln
4th Nov 2020
Stylist: Mariella
4.5
Appointment verified by SALONGENIUS Software

Being new to the salon, Katie was great at matching my colour for my root tint and gave me a friendly welcome and made me feel instantly at ease. Mariella was great at making sure she understood my hair and I was really pleased with my cut and finish. She really got to grips with my thick hair and was great at taking all the weight out of my hair. She also made me feel at ease. A really enjoyable afternoon and I hope to come again.

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A great visit before the next lockdown

Anonymous
4th Nov 2020
5.0

Karen fitted me in to her busy day for a last minute cut before lockdown. I left with a great haircut and smiling from ear to ear from the friendliness of everyone in the Hertford salon. Thank you!

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Profesional

CLG
3rd Nov 2020
Stylist: Katie
5.0
Appointment verified by SALONGENIUS Software

Thank you for my happy day, hair colour done beautifully. Great extra care from all the team. See you after lockdown, take care.

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Happy client!

Christine
2nd Nov 2020
Stylist: Karen
5.0
Appointment verified by SALONGENIUS Software

Thank you for a lovely set of highlights and great cut! I was supposed to have an appointment Friday but you took the trouble to fit me in before lockdown much appreciated . Such a shame you have to lockdown I honestly felt safer in salon than supermarket!

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Haircut experience

Kevin Jacobs
2nd Nov 2020
Stylist: Jordan
4.5
Appointment verified by SALONGENIUS Software

Always go to Jordan lovely guy a great stylist, friendly and really good at his job

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Great hair

Clare Thorne
1st Nov 2020
Stylist: Karen
5.0

Thank you so much Karen and Katie! My hair is gorgeous: 10 out of 10! Thank you too for making sure I was all set before the second lockdown- I’m all set now!

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Response from TONI&GUY Hertford

You're very welcome! Thank you for your 10 out of 10 score. We always appreciate your review!

Fabulous

Anonymous
31st Oct 2020
4.5

Great blow dry. Lovely Lillie wash and massage. Great friendly staff. Feels super safe too.

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Just what the doctor ordered!

Natalie Leverett
30th Oct 2020
Stylist: Leanne
4.5
Appointment verified by SALONGENIUS Software

A lovely experience! Salon was spotless - all Covid protocols in place, and felt very safe. It was great to get out and feel pampered, and Leanne made me feel a million dollars as always! ?

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Haircut

Thomas Southwell
28th Oct 2020
Stylist: Jordan
5.0
Appointment verified by SALONGENIUS Software

Jordan has done a lovely job very pleased with it. Jordan is Always such a pleasure to talk to as well

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Haircut

Clifford blackshaw
23rd Oct 2020
Stylist: Jordan
5.0

Another excellent hairstyle/cut by Jordan. His perfectionism and attentiveness are second to none - he is highly rated by me.

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Great salon experience

Neil Procter
21st Oct 2020
Stylist: Leanne
5.0
Appointment verified by SALONGENIUS Software

As always Leanne was a very talented stylist. She made me feel very welcome in the salon, and gave me a haircut of an exceptional high standard!

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The best ??

Ellie McGee
18th Oct 2020
Stylist: Leanne
5.0
Appointment verified by SALONGENIUS Software

Absolutely love the cut and style Leanne did on my hair! Lovely lady too!

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Response from TONI&GUY Hertford

Hi, thank you for your review, we couldn't agree more! So happy that you love your hair :)

Hair cut at Toni and guy Hertford

Pixie Hair
16th Oct 2020
Stylist: Leanne
5.0
Appointment verified by SALONGENIUS Software

Great experience under the circumstances. Hygiene was clearly important and I felt safe being there. Haircut was fabulous!

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Hair cut at Toni and guy Hertford

Pixie Hair
16th Oct 2020
Stylist: Leanne
5.0
Appointment verified by SALONGENIUS Software

Great experience under the circumstances. Hygiene was clearly important and I felt safe being there. Haircut was fabulous!

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Hair cut at Toni and guy Hertford

Pixie Hair
16th Oct 2020
Stylist: Leanne
5.0
Appointment verified by SALONGENIUS Software

Great experience under the circumstances. Hygiene was clearly important and I felt safe being there. Haircut was fabulous!

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Response from TONI&GUY Hertford

It is very important to us to have high levels of hygiene and make all of our clients feel safe so we really appreciate these comments.

Hair Appointment

Leah Seager
16th Oct 2020
Stylist: Karen
4.0
Appointment verified by SALONGENIUS Software

Thank you Karen for sorting out my overgrown hair! Love the style. Also felt very safe having it cut, couldn’t think of anything else you could have done to protect your clients during COVID. Great job.

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Response from TONI&GUY Hertford

Your review is very much appreciated Leah! Thank you

Hair and beard cut

vince ricotta
15th Oct 2020
Stylist: Leanne
5.0
Appointment verified by SALONGENIUS Software

Absolutely brilliant hairstylist

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Response from TONI&GUY Hertford

Thank you for your review Vince!

Best Salon Experience

Lisa Tighe
15th Oct 2020
Stylist: Karen
5.0
Appointment verified by SALONGENIUS Software

Amazing colour and blow dry by Karen today. Very friendly team, definitely recommend Toni & Guy salon for the best service!

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Response from TONI&GUY Hertford

Thank you so much for recommending Toni&Guy Hertford. We look forward to having you back in the salon soon for your next colour and blowdry!

Happy Customer, Once Again

Tara Petar
13th Oct 2020
Stylist: Karen
5.0
Appointment verified by SALONGENIUS Software

Katie did a great job with my foil highlights & Karen got my short hair style under control once again.

Always friendly & welcoming and very much adhering to the current rules for Covid safety for staff & clients.

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Response from TONI&GUY Hertford

Thank you so much for your review Tara. This is very helpful

Excellent experience

Ilona Crowder
12th Oct 2020
Stylist: Leanne
5.0
Appointment verified by SALONGENIUS Software

As always Leanne managed to tame my hair again. Felt very pampered and cared for. My husband thought my hair looked lovely too. Didn't even have to prompt him which was a lovely bonus. Huge thanks to Leanne x

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Response from TONI&GUY Hertford

Hi Ilona, that's when you know it's a good cut! Fantastic!

Anti- lockdown haircut

Tess Kilgallon
11th Oct 2020
Stylist: Leanne
4.5

Leanne was fab. Great haircut and great conversation!

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Great cut and blow dry

Georgina
10th Oct 2020
Stylist: Jordan
5.0
Appointment verified by SALONGENIUS Software

Another lovely haircut by Jordan, first in a long time and with changes since Covid-19 and just as nice, friendly and welcoming. Nice and clean and felt safe. Atmosphere calm, but welcoming. Thank you.

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Response from TONI&GUY Hertford

We are working so hard to keep our staff and clients safe, it gives us confidence that you felt comfortable in our environment and hope this encourages you to return.

Trusting

Jo haigh
8th Oct 2020
Stylist: Leanne
5.0
Appointment verified by SALONGENIUS Software

its always a pleasure. I have total confidence in what leanne does. She is brilliant at cutting. An absolute pleasure knowing that you are in safe hands and leave loving your hair. She is fantastic

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Response from TONI&GUY Hertford

Thank you for your review Jo!

INCREDIBLE

Elizabeth
8th Oct 2020
Stylist: Leanne
5.0

Leanne did an absolute WONDER on my hair! I opted for a mullet, which I hear is quite the tricky cut but you'd never have known it with how calm and reassuring Leanne was! Was also super lovely to see someone get so much genuine enjoyment out of their job :)

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Response from TONI&GUY Hertford

Hi Elizabeth, Leanne loved doing a re-style for you, it looked amazing! Hope you are enjoying your new hairstyle. We hope to see you back in the salon soon. Thank you for your review!

Cut & Blowdry

Anonymous
3rd Oct 2020
Stylist: Leanne
5.0

Always a nice experience in the salon.. Leanne is a professional amazing stylist and more importantly listens to what you want! Highly recommend paying a visit ?? x

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Response from TONI&GUY Hertford

We pride ourselves on making it a nice experiance for our clients so thank you so much for your lovely fedback.

Love my hair!

Christine
2nd Oct 2020
Stylist: Karen
5.0
Appointment verified by SALONGENIUS Software

Very pleased with my colour at salon today feel like a million dollars!

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Response from TONI&GUY Hertford

Your colour looked fantastic Christine. Thank you for your review!

Hair Cut

Anonymous
2nd Oct 2020
5.0

Great Hair Cut as always, felt safe and comfortable in the salon.

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Response from TONI&GUY Hertford

Thank you for being loyal to the salon, it means a lot to us