The Skin Clinic at Urban Spa

Dear valued customer,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a very good experience at our salon.

At The Skin Clinic at Urban Spa, we strive to provide the best services and treatments for our clients. It means a lot to us that you enjoyed your visit and we are grateful for your positive feedback.

We look forward to welcoming you back in the future and providing you with even more exceptional services and treatments.

Best regards,
The team at The Skin Clinic at Urban Spa.

Thank you for your review, Heather! It always brightens our day to receive such positive feedback from our clients. We are glad to hear that you had a fabulous experience at our salon. Our team at The Skin Clinic at Urban Spa takes great pride in providing top-notch services and ensuring our clients feel relaxed and pampered. We truly appreciate your kind words and look forward to seeing you again soon. Thanks again for choosing us for your skincare needs. Have a wonderful day ahead!

Warmly,
The Skin Clinic Team at Urban Spa

Dear Andreia,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent visit did not meet your expectations, especially as you’ve been familiar with Urban Spa over the years.

We’ve proudly been established for over 20 years, and throughout that time, our commitment to guest experience, professionalism, and high standards has remained at the heart of what we do. While we appreciate that our choice of music and treatment style may not be to everyone’s personal taste, this is the first time we’ve received such detailed concerns about this particular aspect, and we take your comments seriously.

With regard to your aromatherapy massage, we’re sorry to hear you did not feel the benefits afterward. Every guest is different, and our therapists always tailor treatments based on training, consultation, and guest comfort. Tummy massage is not always included unless specifically discussed beforehand due to its sensitive nature. Nevertheless, we regret that you left feeling anything less than relaxed.

Cleanliness and hygiene are areas we pride ourselves on, and we’re surprised to hear your concerns, as our rooms are cleaned thoroughly between every client and aromatherapy diffusers are used where appropriate. Your feedback has been passed on for review by our management team to ensure our standards are upheld.

We also regret that your interaction with our team did not reflect the warmth and professionalism we are known for. Hospitality is central to our ethos, and your experience clearly fell short in that regard. This is not the level of service we strive to deliver, and we are sorry you felt unwelcome at any point during your visit.

We value long-standing clients like yourself, and while we’re disappointed you didn’t enjoy your recent appointment, we appreciate you bringing your concerns to us. We hope in the future you might give us another opportunity to provide the high standard of experience you’ve come to expect from Urban Spa.

Hi Jenny, we are thrilled to hear that you had a wonderful and calming experience with Hayley during your facial at our salon. Thank you for taking the time to leave us a review. We are happy to know that Hayley's thoroughness and gentle touch made your experience truly relaxing. We hope to see you again soon for another soothing treatment at The Skin Clinic at Urban Spa! Best regards, The Team at The Skin Clinic at Urban Spa.

Hi Rosalind,
Thank you for taking the time to leave such a kind review of your recent experience at our salon. It's always a pleasure to hear that our clients are happy with their results.
We are glad you had a pleasant time and that you are noticing improvements in your skin. Thank you for trusting us with your skin care needs.
We look forward to seeing you again soon.
Best,
The Skin Clinic at Urban Spa team

Dear Rosalind,
Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you had another excellent experience at our salon and that your skin is looking better.
Our team takes great pride in providing exceptional services and we are delighted that you have noticed a positive difference in your skin. We appreciate your continued patronage and we look forward to seeing you again soon.
Best,
The Team at The Skin Clinic at Urban Spa

Hi Diane, thank you for taking the time to leave us a review. We're glad to hear you had a positive experience with our team and we appreciate your kind words. Our goal is to provide excellent service and we're happy that we were able to help improve your nails and cuticles. We hope to see you again soon for your next treatment. Take care, The Skin Clinic team at Urban Spa.

Dear Sylvia,
Thank you so much for taking the time to leave us a review. We are glad to hear that you had a lovely experience at our salon. Our team always strives to provide the best service to our clients.
We value your feedback and it means a lot to us knowing that you are satisfied with our services. We hope to see you again soon for another amazing experience.
Take care and have a fantastic day!
Sincerely,
The Skin Clinic at Urban Spa Team

Hi Loretta!

Thank you for your kind words and taking the time to leave a review. We're glad to hear that you had a lovely experience at our salon. We strive to provide excellent service from our team of professionals, and it's great to know that Shauna made a positive impression on you.

We hope to see you again soon for another wonderful visit at The Skin Clinic at Urban Spa.

Best regards,
The Skin Clinic at Urban Spa team

Hi Michelle Barnett,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a brilliant and relaxing experience at our salon. We will be sure to pass along your kind words to Victoria. It's great to know that our team is providing excellent service and creating a peaceful atmosphere for our clients.

We hope to see you again soon for another fabulous treatment. Thank you for choosing our salon for your skin care needs.

Warmly,
The Skin Clinic at Urban Spa Team.

Hi Angeliki,

Thank you so much for taking the time to share your review with us. We are delighted to hear that you are thrilled with the results and noticed a difference even after just the second session. Our team takes great pride in providing professional and effective treatments, and we are thrilled that you had such a positive experience with us.

Thank you for choosing our salon and for recommending us. It truly means a lot to us. We cannot wait to welcome you back and continue to help you achieve your skin care goals.

Warmly,
The team at The Skin Clinic at Urban Spa

Dear Cristiana Santos,

Thank you so much for taking the time to leave a review for our salon. We are thrilled to hear that you had such a positive experience with Courtney at The Skin Clinic!

We couldn't agree more about Courtney's exceptional professionalism and dedication. She truly goes above and beyond for every client and we are so happy to hear that she made your experience smooth and well-organized.

We are incredibly proud to have Courtney as a part of our team. Her calm and solution-focused approach, along with her genuine care for each and every client, sets her apart and makes her a pleasure to work with. We will definitely be passing along your kind words to her.

Thank you again for choosing The Skin Clinic at Urban Spa. We appreciate your support and look forward to seeing you again soon!

Best regards,

The team at The Skin Clinic at Urban Spa

Hi Susannah,
Thank you so much for taking the time to leave us a review! We are so happy to hear that you had a relaxing pedicure with Ewelina and love your pink toenails. She is one of our lovely staff members and we will be sure to pass along your kind words to her.
If there is anything else we can do to make your experience even better, please don't hesitate to let us know. Remember to keep your toes happy and come see us again soon!
From all of us at The Skin Clinic at Urban Spa

Hi Marie, Thank you for taking the time to leave a review for us. We are delighted to hear that you enjoyed your facial with us. We will be sure to pass on your compliments to Sanyukta and the whole team. We hope to see you again soon for another wonderful experience at The Skin Clinic at Urban Spa beauty. x

Hi Pamela, Thank you so much for your review. We're delighted to hear that you had a professional and caring experience at The Skin Clinic At Urban Spa Beauty. Ewelina is indeed a magician when it comes to skincare !
We look forward to seeing you again soon. x

Hi Liz, Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a consistently excellent experience with Shauna at The Skin Clinic At Urban Spa Beauty.
We appreciate your kind words and strive to make each and every client feel like they are receiving the best possible care, and we are happy that Shauna achieved this for you. Thank you again for choosing us, we look forward to seeing you again soon!

Dear Miss Fullerton, Thank you for taking the time to leave us a review about your recent visit with your daughter. We're delighted to hear that you had a positive experience with our staff and that you found the advice given to your daughter to be helpful and beneficial. We understand the importance of a personalised skin care regime and we're glad to have been able to offer our expertise to your daughter. We appreciate your feedback and we hope to see you and your daughter again soon at The Skin Clinic At Urban Spa Beauty. x

Hi Samantha, We are delighted to hear that you enjoyed your experience with us at The Skin Clinic At Urban Spa Beauty. We strive to create a relaxing and luxurious atmosphere for all of our clients, so we are thrilled that you enjoyed the spa feel and you were able to fully relax during your visit. Thank you for taking the time to share your kind words with us. We look forward to seeing you again soon for another amazing treatment. x

Hi Berry,

Thank you so much for taking the time to leave such a kind review about Sanyukat at our salon. We are delighted to hear that you had a positive experience and felt reassured by her expertise and knowledge.

We truly value your feedback and are thrilled to know that Sanyukat was able to provide you with the best possible treatment and advice for your needs. We hope to continue providing you with excellent service in the future.

Warm regards,

The Team at The Skin Clinic at Urban Spa

Dear Louise,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that Victoria has consistently provided you with perfect brows and lashes. Our team at The Skin Clinic at Urban Spa always strives to make sure each client receives personalized and high-quality services. We will be sure to pass on your lovely comments to Victoria and the rest of our team.

Your trust and satisfaction mean the world to us. We can't wait to welcome you back for your next visit!

Best,
The team at The Skin Clinic at Urban Spa

Hi Christine,

Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you had a great experience at our salon. Our therapists pride themselves on providing excellent service and making sure our clients are informed about the treatments they receive.

Thank you for recommending us, it means a lot to our team. We look forward to seeing you again soon for another first class treatment!

Best regards,
The team at The Skin Clinic at Urban Spa

Hi Hillary,
Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed your relaxing facial with Sanyukat! It's wonderful to hear that it resulted in a lovely smooth complexion for you. We take pride in our experienced team and are glad to hear that their expertise provided you with a positive experience at our spa.
We hope to see you again soon for another rejuvenating treatment.
Warmly,
The Skin Clinic at Urban Spa team

Hi Samantha,

Thank you so much for taking the time to leave a review for your recent visit to our salon. We are so happy to hear that you had an amazing facial with Shauna! We will definitely pass along your kind words to her.

Our team strives to provide the best services to our clients and we are thrilled to know that we have met your expectations. It means a lot to us that you would recommend us to others.

Thank you again for your support and we look forward to seeing you again at The Skin Clinic at Urban Spa!

Best regards,
The Team at The Skin Clinic at Urban Spa

Hi Michelle, thank you so much for taking the time to write such a positive review! We are delighted to hear that your experience at our salon was absolutely brilliant. Our team always strives to make our clients feel relaxed and at ease during their treatments. We are also glad that our staff explained each step of the procedure to you, as we believe in keeping our clients informed throughout the process. Thank you again for choosing our salon, we hope to see you again soon!
Best regards, The Skin Clinic at Urban Spa team

Hi Marie,

We're so glad you had a wonderful experience with Sanyukta at our salon. Thank you for taking the time to leave us such a lovely review. We're thrilled to hear that she was able to provide you with a relaxing facial and that you feel comfortable trusting her advice and treatments. We also appreciate your kind words about her calm and helpful demeanor. Our team at The Skin Clinic at Urban Spa takes pride in providing excellent service to our clients without being pushy. We're happy to hear that you were impressed with the results. Thank you once again for your feedback and we look forward to seeing you again soon!

Best,
The Skin Clinic at Urban Spa team

Hi Vaishali,

Thank you for taking the time to share your experience with us. We are thrilled to hear that you are happy with the results of your micropeel facial at our salon. Our top priority is always to provide excellent service and help our clients achieve their desired skincare goals.

We are delighted that your skin is glowing and your blemishes have visibly reduced after the treatment. Shen will be happy to know that you found her professional and lovely. We strive to create a relaxing and enjoyable experience for our clients, and we are glad that you felt that way.

We appreciate your recommendation and we look forward to having you back for more treatments in the future.

Best,
The Team at The Skin Clinic at Urban Spa

Hi Chrissie,

Thank you so much for taking the time to leave such a positive review for our salon. We are thrilled to hear that Shauna consistently provides excellent service and makes you feel comfortable during your treatments. Our team prides themselves on being both friendly and professional, so we are happy to hear that this has been your experience as well.

Thank you again for your kind words and for choosing our salon for your skincare needs. We look forward to seeing you again soon!

Warmly,

The team at The Skin Clinic at Urban Spa

Hi Christine, thank you so much for your kind words! We're delighted to hear that you had an amazing experience at our salon. We strive to provide top-notch service and it's wonderful to know that we hit the mark with you. Ewelina will be thrilled to hear your feedback. We hope to see you again soon and thank you for choosing us for your skincare needs. Have a lovely day!
Warmly,
The team at The Skin Clinic at Urban Spa

Hi Ros, thank you for taking the time to leave us a review! We are thrilled to hear that you had a relaxing experience at our salon and that your skin looked great afterwards. It means a lot to hear that our services helped revive you after not feeling well. We can't wait to see you again for a few more sessions and help bring back that glow to your skin. Take care and see you soon!
Warmly,
The team at The Skin Clinic at Urban Spa

Hi Amna,

Thank you so much for your kind words about your recent experience at our salon. We are thrilled to hear that you had a lovely session and that our team did a great job.

At The Skin Clinic, we are always striving to provide top-quality services and it's wonderful to know that we met your expectations.

We truly appreciate your feedback and we hope to see you again soon.

Take care,
The Skin Clinic at Urban Spa team

Hi Claire Jones,

Thank you so much for taking the time to leave such a lovely review of your experience with Ewalina. We are thrilled to hear that she provided you with such a wonderful treatment. We couldn't agree more, her hands truly do seem to have magic powers!

We are lucky to have Ewalina as part of our team at The Skin Clinic and we will make sure to pass along your kind words to her. We always strive to provide our clients with the best possible service and it sounds like Ewalina went above and beyond for you.

Thank you again for your kind words and for choosing The Skin Clinic for your skincare needs.

Best regards,

The Team at The Skin Clinic at Urban Spa

Hi Fenella,

Thank you so much for your lovely review. We are thrilled to hear that Shen has been providing you with a relaxing and enjoyable facial experience every month. It's our goal to make sure all our clients feel pampered and rejuvenated during their time at our salon. We look forward to seeing you again and providing you with even more blissful treatments.

Best regards,
The Team at The Skin Clinic at Urban Spa

Hi Renee, Thank you so much for taking the time to leave us such a lovely review. We're glad to hear that Ewelina's magic hands provided you with a calming and relaxing experience, and we truly appreciate your recommendation.
We look forward to seeing you again soon at The Skin Clinic at Urban Spa Beauty. x

Hi Susan, we're sorry to hear that your treatment at our salon didn't meet your expectations. We appreciate your feedback and would love to learn more about your experience so we can improve in the future. Our team takes pride in providing top-notch services, so we're glad to hear that you enjoyed your therapist. Thank you for taking the time to leave a review and we hope to see you again soon for a better experience. Warmly, The team at The Skin Clinic at Urban Spa.

Dear Alana Young,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you had an amazing experience with Maya for your lash lift and brow tint and shape. We strive to provide top-notch treatments and are happy to hear that you are pleased with the results. Thank you for recommending us!

We look forward to seeing you again soon for another relaxing and rejuvenating treatment.

Warmly,
The Team at The Skin Clinic at Urban Spa

Dear Crystal,
Thank you for your kind words about your experience with Lisa at our salon. We are thrilled to hear that you were happy with your IPL treatments and felt comfortable and trusty in her hands. We pride ourselves on having professional and passionate staff who genuinely care about getting the best results for our clients. We also appreciate your positive feedback about our Skin Ceuticals skincare products, and we're glad that they are working well for you. Thank you once again for choosing The Skin Clinic at Urban Spa for your treatments and skincare needs. We can't wait to see you again soon.
Warm regards,
The Team at The Skin Clinic at Urban Spa

Hi Esther,

Thank you for your kind words and taking the time to leave us a review. We are thrilled to hear that you had a fabulous facial with our lovely team member, Ewelina. It is always our goal to leave our clients feeling not only fabulous on the outside but also on the inside. We are so happy that we were able to achieve that for you.

We appreciate your support and hope to see you again soon!

Warmly,
The Team at The Skin Clinic at Urban Spa

Hi Karen,

Thank you for your lovely review! We are thrilled to hear that you had such a blissful experience during your facial at our salon. We strive to provide our clients with the most relaxing and enjoyable treatments, so we are delighted to know that we met that expectation for you.

We will make sure to pass along your kind words to Shen. She is an excellent member of our team and we are glad to hear that your skin felt rejuvenated after her treatment. It means a lot to us that you plan on having this done again.

Thank you for choosing The Skin Clinic at Urban Spa for your facial needs. We look forward to seeing you again soon!

Best,
The Team at The Skin Clinic at Urban Spa

Dear Joanne, thank you so much for your kind words about your recent experience at our salon. We are thrilled to hear that you and your mum were happy with the services we provided for both of you. It is always our top priority to make sure our clients feel welcomed and respected during their visit. We are grateful for your loyalty and look forward to continuing our relationship with you at The Skin Clinic at Urban Spa. Thank you again for choosing us and we can't wait to see you both again soon. Best regards, the team at The Skin Clinic at Urban Spa.

Hi Sandy, thank you for taking the time to leave us a review. We are so pleased to hear that you had a relaxing Caci experience with Shauna. We pride ourselves on our friendly and talented beauticians, and we are glad that you feel the same way. We appreciate your recommendation and we look forward to seeing you again soon at The Skin Clinic. Your glowing words mean a lot to our team. Take care and have a lovely day!
Warmly, The team at The Skin Clinic at Urban Spa.

Hi Perry,

Thank you so much for taking the time to share your wonderful experience with Ewelina at The Skin Clinic at Urban Spa! We are thrilled to hear that she exceeded your expectations and gave you flawless eyes. We agree, she is a truly unique and talented beauty therapist who truly cares about her clients.

We are always striving to provide the best service and we are grateful to have Ewelina as part of our team. Your kind words mean a lot to us and we can't wait to have you visit us again soon!

Sincerely,
The team at The Skin Clinic at Urban Spa

Hi Teresa,Thank you so much for taking the time to leave us a review! We are thrilled to hear that you enjoyed your facial with Courtney and found it relaxing. We take pride in ensuring our guests feel pampered and rejuvenated.
We hope to see you again soon at The Skin Clinic at Urban Spa Beauty for another relaxing and rejuvenating experience. Best wishes x

Dear Federica,

Thank you for taking the time to leave us such a lovely review! We are so glad to hear that you had a positive experience at our salon. Our team works hard to maintain a high level of professionalism and competence, and we are happy to hear it was reflected in your visit.

We truly value our clients and strive to provide a supportive and caring environment. We are grateful for your kind words and look forward to seeing you again soon.

Warm regards,
The team at The Skin Clinic at Urban Spa

Dear Rosalind,

Thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon. Our goal at The Skin Clinic is to make our clients feel rejuvenated and radiant, and we are delighted that we were able to achieve that for you.

We pride ourselves on providing exceptional services and using products that leave our clients' skin glowing. We are so glad to hear that you noticed the difference in your skin after your visit.

We hope to have the pleasure of welcoming you back to our salon soon!

Best,
The team at The Skin Clinic at Urban Spa

Hi there,

Thank you so much for taking the time to leave us such a lovely review! We are happy to know that you had a brilliant experience at our salon. We pride ourselves on providing exceptional service and we are glad that our team member made your visit even more enjoyable.

We appreciate you mentioning the date and time as well, it helps us to ensure that we are giving our best to our clients.

We look forward to seeing you again soon and providing you with another enjoyable visit.

Best regards,

The team at The Skin Clinic at Urban Spa