The Skin Clinic at Urban Spa

5 Devoils Lane, Bishop's Stortford, Hertfordshire, CM23 3XH

About us

Welcome to Skin Clinic at Urban Spa

"Perfection and Wellbeing in Perfect Harmony"

Our friendly, dedicated and highly qualified skin specialists are here to ensure you receive a unique service that is individual to you.

Read more...

Opening hours

Monday Closed
Tuesday 10:00 - 19:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 08:00 - 16:00
Sunday Closed

Services

Beauty
Face
Body

Reviews

4.87
866 verified reviews
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Result
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Atmosphere
Filter by rating

Waxing

Fern Ahmed
15th Sep 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Best waxing .and wonderful lady

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Response from The Skin Clinic at Urban Spa

Hi Fern,

Thank you so much for your lovely review! We're thrilled to hear that you had a great experience with our waxing services and our wonderful team member. We pride ourselves on providing top-notch services that our clients love.

We appreciate you taking the time to leave us a review and we hope to see you again at our salon soon!

Warm regards,
The team at The Skin Clinic at Urban Spa

Always love visiting the salon …

Hayley Boulter
11th Sep 2026
Team Member: Victoria
5.0
Appointment verified by SaloniQ Software

Victoria always gives a professional service, I love visiting the salon everyone is so lovely

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Response from The Skin Clinic at Urban Spa

Hi Hayley,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that Victoria provided you with a professional service during your visit. Our team strives to make every client feel welcome and we are happy to know that you found everyone at the salon to be lovely.

We truly appreciate your support and we look forward to welcoming you back to our salon in the future. Thank you again for your kind words.

Warm regards,

The team at The Skin Clinic at Urban Spa

Very Profesional and Friendly

Cristina Martinez
28th Aug 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

It was really very nice experience… exactly what I needed🙏

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Facial trip

Anonymous
27th Aug 2026
5.0

Friendly fun organized

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Response from The Skin Clinic at Urban Spa

Dear valued customer,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience at our salon. Our team always strives to create a friendly and fun atmosphere while maintaining an organized and efficient service. Your kind words mean the world to us and we appreciate your feedback.

We look forward to seeing you again at The Skin Clinic at Urban Spa. Thank you for choosing us for your beauty needs.

Best regards,
The team at The Skin Clinic at Urban Spa

Superboost

Christine Tingle
25th Aug 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Absolutely fabulous skin looks amazing the whole experience was first class

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Response from The Skin Clinic at Urban Spa

Hi Christine,

We are thrilled to hear that you had such a fabulous experience with us at The Skin Clinic at Urban Spa! Thank you for taking the time to leave a review and share your thoughts. We are committed to providing a first-class experience to all of our clients, and it's wonderful to hear that we were able to achieve that for you.

We take pride in helping our clients achieve amazing looking skin, and we are so glad to hear that you are happy with your results. Thank you for choosing The Skin Clinic at Urban Spa and we look forward to seeing you again soon.

Best regards,
The Skin Clinic at Urban Spa team

Relaxing

Sandra Raven
24th Aug 2026
Team Member: Cheryl
4.5
Appointment verified by SaloniQ Software

Cheerful, effective & pleasant experience as usual . That is what keeps me coming back

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Response from The Skin Clinic at Urban Spa

Dear Sandra,

Thank you for taking the time to leave such a lovely review! We are delighted to hear that you had a cheerful and pleasant experience with us at The Skin Clinic at Urban Spa. Our team strives to make each visit as enjoyable and effective as possible.

We are so happy to have you as a returning client and we look forward to seeing you again soon. Your satisfaction is our top priority and we will continue to provide the best services and experiences for you.

Warmly,
the team at The Skin Clinic at Urban Spa

Excellent service

Yarima Concepcion
19th Aug 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Very professional staff always giving a exccelnt service

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Response from The Skin Clinic at Urban Spa

Hi Yarima,

Thank you so much for taking the time to leave us a review! We are happy to hear that you had a positive experience with our staff and received excellent service. Our team takes pride in providing professional and high-quality services to all of our clients. We appreciate your kind words and hope to see you again soon at our salon.

Best,
The team at The Skin Clinic at Urban Spa

The best!

Sam Dunbar
14th Aug 2026
Team Member: Clarice
5.0
Appointment verified by SaloniQ Software

Had a massage and facial package today and wow, it was good! Clarice is great at what she does and her massage was particularly amazing.
Urban spa itself is relaxing and friendly,
I wouldn't hesitate to recommend!

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Response from The Skin Clinic at Urban Spa

Hi Sam,

Thank you for taking the time to leave such a lovely review of your recent visit to our Spa. We are so glad to hear that you enjoyed your massage and facial package, and that Clarice provided such amazing service for you. We take great pride in our team of skilled professionals and we are happy to hear that they are delivering excellent experiences for our clients.

We're also glad to hear that you found our spa to be relaxing and friendly. We strive to create a tranquil and welcoming atmosphere for our clients to unwind in. Thank you for recommending our services, it means a lot to us.

We hope to see you at The Skin Clinic at Urban Spa again soon!

Best,

The team at The Skin Clinic at Urban Spa.

Great service as always

Sam Prior
4th Aug 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Cheryl is a superstar. Really enjoy going to Urban Spa and always feel well looked after.

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Response from The Skin Clinic at Urban Spa

Hi Sam, thank you for your lovely review! We're so glad that you had a great experience at our salon and that Cheryl took such good care of you. We always strive to provide top-notch service and make sure all our clients feel pampered and looked after. We can't wait to welcome you back for another visit! Take care, The Skin Clinic team at Urban Spa

Brow shaping

Loretta Venturoli
31st Jul 2026
Team Member: Victoria
5.0
Appointment verified by SaloniQ Software

Always a lovely experience Victoria is so lovely

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Response from The Skin Clinic at Urban Spa

Hi Loretta,

Thank you so much for taking the time to leave us a review! We appreciate your kind words about your experience at our salon. Victoria is an amazing member of our team and we are happy to hear that she made your visit special.

We strive to create a welcoming and relaxing environment for all our clients, and it means a lot to us that you felt that during your visit. We hope to continue providing top-quality service for all your skincare needs.

Thank you for choosing our salon and we look forward to seeing you again!

Best regards,
The team at The Skin Clinic at Urban Spa

Fabulous

Elizabeth Osborn
26th Jul 2026
5.0
Appointment verified by SaloniQ Software

I got my times wrong and yet they worked their diary to accommodate me on the same day which was amazing and every time I go there the therapists are all brilliant!

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Facial treatment

Pauline Francis
23rd Jul 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Thorough, relaxing and caring as always

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Response from The Skin Clinic at Urban Spa

Hi Pauline! Thank you for taking the time to leave us a review. We're so glad to hear that you found your recent visit at our salon to be thorough, relaxing, and caring. Our team is dedicated to providing our clients with the best possible experience, and it sounds like we hit the mark for you. We truly appreciate your support and hope to see you again soon at The Skin Clinic. Take care!
Team at The Skin Clinic at Urban Spa

Excellent service everytime

Louise Pearson
17th Jul 2026
Team Member: Victoria
5.0
Appointment verified by SaloniQ Software

I always see Victoria. She is so professional. I’m always welcomed with a bright smile. Victoria listens to what I want and delivers everytime. She offers advice and is a perfectionist.

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Response from The Skin Clinic at Urban Spa

Hi Louise,

Thank you so much for taking the time to leave us such a lovely review! We're so glad to hear that your experience with Victoria was nothing short of professional and welcoming. We couldn't agree more that she is a true perfectionist and we're lucky to have her on our team.

We're also happy to hear that Victoria provided helpful advice and listened to your desired outcome, delivering it every time. We appreciate your feedback and hope to continue providing you with excellent service.

Thank you again for choosing our salon and we can't wait to welcome you back!

Best regards,
The team at The Skin Clinic at Urban Spa

Excellent Waxing!

Helen Cornwall
16th Jul 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Ewelina is an excellent waxer! Very efficient and not (to) painful 😊

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Lovely facial

Natalie Russell
25th Jun 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Another lovely relaxing morning being pampered!
Ewelina is fabulous, my skin is restored and healthy! I always leave feeling relaxed and peaceful ☺️

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Response from The Skin Clinic at Urban Spa

Hi Natalie,

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a lovely and relaxing experience at our salon. We couldn't agree more, Ewelina is truly fabulous and we are lucky to have her on our team. We are also happy to know that your skin feels restored and healthy after your visit. That's our ultimate goal for all our clients.

We hope to continue providing you with a relaxing and peaceful experience each time you visit us. See you soon! ☺️

Warmly,
The Team at The Skin Clinic at Urban Spa

Superboost

Christine Tingle
23rd Jun 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Second treatment on a course of 4 got to say super impressed with the way my face is looking

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Response from The Skin Clinic at Urban Spa

Hi Christine,

We are so happy to hear that you are impressed with the results of your second treatment at our salon. It means a lot to our team to know that you are seeing a positive transformation in your skin. We strive to provide top-notch treatments and deliver amazing results, so it's wonderful to hear that we are on the right track. Thank you for taking the time to share your experience. We can't wait to see the final results after your full course of treatments. If there is anything else we can do to make your experience even better, please let us know. We value your feedback and look forward to seeing you again soon.

Best,
The Skin Clinic at Urban Spa team

Best manicure and pedicure ever

Kate
5th Jun 2026
Team Member: Courtney
5.0

Yesterday, Courtney gave me a manicure and pedicure. Aged 63, I can honestly say she is the most skilled person I have ever had for both treatments. Not one chip the next day, which is amazing for me! Also, she was so friendly and kind. I will always try to book in with her at Urban Spa, from now onwards.

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Response from The Skin Clinic at Urban Spa

Dear Kate,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you had such a positive experience with Courtney during your manicure and pedicure at our salon. As a team, we pride ourselves on providing skilled and attentive services to all of our clients, regardless of age.

We are so happy to hear that your nails stayed chip-free after your treatment with Courtney. We understand how important longevity is when it comes to manicures and pedicures, and we are glad to hear that you were satisfied with the results.

We will make sure to pass along your kind words to Courtney. She will be delighted to know that she made such a positive impact on your day. Thank you again for choosing The Skin Clinic at Urban Spa, and we look forward to seeing you again in the future.

Best wishes,
The Team at The Skin Clinic at Urban Spa

Caci and fscial

Pauline Francis
21st May 2026
Team Member: Ewelina
4.0
Appointment verified by SaloniQ Software

The treatment was excellent in every way. There was a problem with the card machine but we overcame that. Unfortunately on leaving the receptionist said I hadn't paid. I explained how Christine had sorted it but she still insisted. This did spoil the visit. Her manner was curt and I left annoyed. A pleasant apology would have been good. The card problem was not my fault.

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Response from The Skin Clinic at Urban Spa

Hi Pauline,

Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed your treatment at our salon. However, we would like to sincerely apologize for the inconvenience caused by the issue with our card machine. We do understand how frustrating this must have been for you, and we apologize for any confusion or discomfort it may have caused.

We will definitely make sure to address this issue with our receptionist and remind them to approach such situations with a more pleasant and understanding manner. It is never our intention to leave our clients feeling annoyed or dissatisfied.

Thank you again for your feedback, and we hope to see you back at The Skin Clinic at Urban Spa soon!

Best regards,

The team at The Skin Clinic at Urban Spa

Waxing

Fern Ahmed
15th May 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Always have a good laugh with Cheryl due the treatment . Really good with waxing and it at the right temperature. ❤️

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Response from The Skin Clinic at Urban Spa

Hi Fern,

We're glad to hear that you had a good experience with Cheryl at our salon! Our team at The Skin Clinic at Urban Spa is dedicated to providing quality services and ensuring our clients are comfortable during their treatments. It's great to know that Cheryl was able to make your waxing experience enjoyable and at the right temperature. Thank you for the lovely review!

Best regards,
The Skin Clinic at Urban Spa team

Eyebrow shape/tint

Caroline Carter
15th May 2026
Team Member: Victoria
5.0
Appointment verified by SaloniQ Software

So pleased with my eyebrow shape/tint today. Highly recommend !

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Excellent treatment

Catherine Chaplin
13th May 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Brilliant treatment, really knows her stuff, patient and professional.

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Perfect Facial

Colin Mcneill
12th May 2026
Team Member: Shen
5.0
Appointment verified by SaloniQ Software

Had a wonderful facial as usual.. Relaxing atmosphere

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Highly Recommended

Simone L.
11th May 2026
Team Member: Shen
5.0

I’ve been visiting Shen at Urban Spa for a while now and she’s just amazing-professional, attentive to detail, and always so friendly.

5 stars as well to the rest of the team, who are always polite, welcoming, and friendly, making every visit a great experience. Highly recommended.

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Response from The Skin Clinic at Urban Spa

Hi Simone,

Thank you so much for your wonderful review! We are thrilled to hear that you have been enjoying your visits to our salon and that Shen has been providing you with such amazing service. We are also happy to hear that the rest of our team has been welcoming and friendly during your visits.

Our team at The Skin Clinic strives to provide our clients with professional and attentive service in a friendly and welcoming environment, so we are delighted to know that we have met your expectations. We truly appreciate your recommendation and look forward to seeing you again soon.

Best regards,
The Skin Clinic team at Urban Spa

Best Place to get your eyebrows done in Bishop's Stortford

Katrina Whyard
7th May 2026
Team Member: Shen
5.0

The best place in Bishop's Stortford to get your eyebrows done. I have used the services of a few beauticians there but have found Shen to be the best personally although I was happy with the results of everyone. The staff are really friendly too including the receptionists. Would not go anywhere else now. Maybe a bit pricier but worth the price for the time and effort these ladies put in for your brows to look gorgeous!

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Response from The Skin Clinic at Urban Spa

Dear Katrina,

Thank you so much for your kind words and for taking the time to leave a review! We are so happy to hear that you had a positive experience at our salon and that Shen was able to give you the best results for your eyebrows. We are also glad that you enjoyed the friendly atmosphere and service provided by our staff, including our receptionists.

As for the pricing, we strive to offer quality services that are worth every penny and we are so glad that you see the value in that.

We truly appreciate your support and we look forward to seeing you again for your next appointment.

Best regards,
The team at The Skin Clinic at Urban Spa

Excellent

Moira Cornell
7th May 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Wonderful experience, very professional and sympathetic

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Response from The Skin Clinic at Urban Spa

Hi Moira,

Thank you for your kind review! We are so happy to hear that you had a wonderful experience with us. Our team takes pride in providing professional and sympathetic services to all of our clients. We're glad it showed during your visit.

We would love to have you back at our salon and help you with all your skin care needs. Thank you for choosing us and we look forward to seeing you again soon!

Sincerely,
The Skin Clinic team at Urban Spa

Relaxing facial

Natalie Russell
28th Apr 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Another glorious and refreshing facial with the lovely Ewelina

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Response from The Skin Clinic at Urban Spa

Hi Natalie,

Thank you so much for your review! We are thrilled to hear that you enjoyed your facial with Ewelina at our spa. It means a lot to us that you took the time to share your experience.

We will make sure to pass along your kind words to Ewelina. Our team strives to provide excellent services and create a relaxing atmosphere for all of our clients.

We hope to see you again soon at The Skin Clinic at Urban Spa.

Best,
The Team at The Skin Clinic at Urban Spa

Mr

Gary
25th Apr 2026
Team Member: Clarice
5.0

Unfortunately I cannot remember both the ladies names. Sorry was a tad nervous.
What a wonderful experience. I would 100% recommend. Gary feels much more relaxed & honestly my skin feels so soft. All we can say is thank you so much

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Response from The Skin Clinic at Urban Spa

Hi Gary,
Thank you so much for taking the time to leave us a review! We are glad to hear that you had a wonderful experience at our salon. It's great to know that our team made you feel relaxed and that your skin feels soft.

We understand that it can be nerve-wracking trying out a new salon, but we are thrilled that you would recommend us. While you may not remember their names, please know that our amazing team will always be happy to accommodate you.

Thank you once again for choosing our salon. We hope to see you again soon for another pampering session!

Best wishes,
The Team at The Skin Clinic at Urban Spa

Waxing

Elizabeth Osborn
21st Apr 2026
Team Member: Shen
5.0
Appointment verified by SaloniQ Software

Shen was a really lovely therapist - warm, friendly and efficient.
I do always find Urban Spa a great place

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Response from The Skin Clinic at Urban Spa

Dear Elizabeth,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a pleasant experience with our therapist Shen. We strive to provide our clients with a warm and friendly atmosphere while also ensuring efficient and high-quality services.

We are grateful for your continued support and loyalty towards our salon. At The Skin Clinic at Urban Spa, we are always looking for ways to improve our services, and your feedback is greatly appreciated.

Thank you again for choosing us, we look forward to welcoming you back soon.

Best regards,

The team at The Skin Clinic at Urban Spa

Caci ultra

Jackie Taylor
9th Apr 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Fabulous Caci treatment with Cheryl, thoroughly recommend!!!

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Response from The Skin Clinic at Urban Spa

Hi Jackie,

Thank you so much for taking the time to leave us a review for your recent Caci treatment with Cheryl. We are thrilled to hear that you had a fabulous experience and that you would recommend it to others.

We are happy to know that Cheryl provided top-notch service and left you satisfied with the treatment. We will be sure to pass on your lovely feedback to her.

We look forward to welcoming you back for another pampering session at our salon. Until then, take care!

Warm regards,
The team at The Skin Clinic at Urban Spa

Caci ultra

Jackie Taylor
9th Apr 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Fabulous Caci treatment with Cheryl, thoroughly recommend!!!

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Caci

Sandy Agnoli
3rd Apr 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Cheryl is always pleasant, friendly& very good at giving you a perfect Caci. I would recommend her to anyone. She makes me very relaxed when doing my treatment.

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Response from The Skin Clinic at Urban Spa

Hi Sandy,

Thank you so much for your lovely review! We are thrilled to hear that you had such a positive experience with Cheryl at our salon. We pride ourselves on providing high quality treatments in a soothing and relaxing environment, and we are glad to hear that she made you feel comfortable during your visit. We will be sure to pass along your kind words to Cheryl and the rest of our team. We appreciate your recommendation and look forward to seeing you again soon.

Best regards,

The team at The Skin Clinic at Urban Spa

Amazing facial

Caroline Rutherford
28th Mar 2026
Team Member: Shen
5.0
Appointment verified by SaloniQ Software

Dermalogica facial with Shen today was amazing. She is incredibly knowledgeable, gave some really helpful advice and my skin felt so much better. Thank you also to Christine for her lovely customer service upon booking.

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Response from The Skin Clinic at Urban Spa

Hi Caroline,

Thank you so much for taking the time to leave us a kind review. We are thrilled to hear that you had an amazing experience with Shen and that she was able to provide you with helpful advice and improve your skin. We will definitely pass along your appreciation to her.

We also appreciate your mention of Christine and her excellent customer service. We take pride in providing our clients with an exceptional level of service from start to finish.

Thank you again for choosing our salon and we hope to see you again soon.

Best,
The Skin Clinic at Urban Spa team

Massage

John Hall
28th Mar 2026
Team Member: Clarice
5.0
Appointment verified by SaloniQ Software

Fantastic as ever very relaxing and very professional

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Response from The Skin Clinic at Urban Spa

Hi John,

Thank you so much for your kind review of our salon! We are thrilled to hear that you had a fantastic and relaxing experience with our team. Our priority is always to provide a professional and welcoming environment for our clients.

We appreciate your support and look forward to seeing you again soon.

Best Regards,

The Team at The Skin Clinic at Urban Spa

Enjoyable appointment despite the pain lol

Karen Garwood
20th Mar 2026
Team Member: Clarice
5.0
Appointment verified by SaloniQ Software

Booked today and really pleased with my treatment

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Response from The Skin Clinic at Urban Spa

Hi Karen, we are so glad to hear that you enjoyed your treatment with us! Thank you for taking the time to leave us a review. We always strive to provide excellent service and it's wonderful to know that we met your expectations. We hope to see you again soon for another pampering session. Take care! The team at The Skin Clinic at Urban Spa.

Excellent as usual

Colin Mcneill
4th Mar 2026
Team Member: Shen
5.0
Appointment verified by SaloniQ Software

Always a fabulous and relaxing facial with Shen..

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Response from The Skin Clinic at Urban Spa

Dear Colin,

Thank you so much for taking the time to leave us such a lovely review! We are delighted to hear that your experience with Shen was fabulous and relaxing. Our team works hard to provide top-notch services for all our clients, and it's always wonderful to receive positive feedback.

Thank you for choosing to visit our salon and trusting us with your skincare needs. We appreciate your support and look forward to welcoming you back for another pampering session in the near future.

Until then, take care and keep glowing!

Warmly,
The team at The Skin Clinic at Urban Spa.

Excellent service

Yarima Concepcion
18th Feb 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Ewelina was very professional and it makes me feel comfortable

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Response from The Skin Clinic at Urban Spa

Hi Yarima,

Thank you for taking the time to leave us a review, we truly appreciate it! We are so happy to hear that Ewelina provided you with a professional and comfortable experience at our salon. We strive to create a welcoming and comfortable environment for all of our clients.

Thank you for choosing our salon and we hope to see you again soon!

Best,
The Skin Clinic Team at Urban Spa

Perfectly relaxing

Pam Gurton
11th Feb 2026
Team Member: Hollie
5.0
Appointment verified by SaloniQ Software

Lovely experience, a real treat

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Response from The Skin Clinic at Urban Spa

Hi Pam,

Thank you so much for taking the time to leave us such a kind review. We are thrilled to hear that your experience at our salon was lovely and that you felt treated like a true queen.

We pride ourselves on providing top-notch treatments and services in a relaxing and welcoming environment, so we are overjoyed to know that we were able to exceed your expectations. Your satisfaction is always our top priority.

We hope to see you again soon for another enjoyable experience at The Skin Clinic at Urban Spa.

Best regards,
The team at The Skin Clinic at Urban Spa

Great massage

Mel Hyde
6th Feb 2026
Team Member: Clarice
5.0
Appointment verified by SaloniQ Software

Clarice does z very therapeutic massage which I thoroughly enjoy. She know just the right amount of pressure to use. As I have arthritis, I've found some massages to be too heavy handed or not therapeutic enough but she gets it spot on. I'd highly recommend her.

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Response from The Skin Clinic at Urban Spa

Hi Mel, thank you so much for taking the time to leave such a lovely review about your experience at our salon. We are thrilled to hear that you thoroughly enjoyed Clarice's therapeutic massage and that she was able to tailor the pressure perfectly for your needs. We understand how important it is to find the right balance for those with arthritis and we are so glad to hear that Clarice got it right. Thank you for recommending her and we can't wait to have you back for another relaxing and rejuvenating session. Take care, The Skin Clinic at Urban Spa team.

Pro 60 facial

Lynn Betts
4th Feb 2026
Team Member: Hollie
5.0
Appointment verified by SaloniQ Software

Hollie really knows her atuff and ia completely professional and very pleasant. I really enjoyed my facial with her skin feels amazing

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Response from The Skin Clinic at Urban Spa

Hi Lynn,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our esthetician, Hollie. She is truly knowledgeable and passionate about skincare, and we are lucky to have her on our team.

We love hearing that your skin feels amazing after your facial with Hollie. It's always our goal to provide high-quality treatments that leave our clients feeling refreshed and rejuvenated.

We appreciate your kind words and hope to see you again soon at The Skin Clinic at Urban Spa.

Take care,
The Team at The Skin Clinic at Urban Spa

Feed back

Anonymous
3rd Feb 2026
5.0

Had the BEST facial EVER,with Ewelina. She is AMAZING. Have booked for her again.💖Even better, was on special deal.

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Response from The Skin Clinic at Urban Spa

Dear valued customer,

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had the BEST facial ever with Ewelina. She truly is amazing and we will be sure to pass along your kind words to her.

It's great to know that you have already booked another appointment with her. We can't wait to have you back in our salon and provide you with another exceptional service.

Once again, thank you for choosing The Skin Clinic at Urban Spa. We appreciate your business and look forward to welcoming you again soon!

Sincerely,

The Skin Clinic at Urban Spa Team

Super boost Trial

Liz Bloomfield
31st Jan 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

First time to try any time of facial treatment. Therapist kept me informed fully during the session. Skin felt great afterwards.

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Response from The Skin Clinic at Urban Spa

Hi Liz,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your first facial treatment with us and that your therapist kept you well-informed during the session. Our team always strives to provide thorough and informative services to our clients.

It's wonderful to know that your skin felt great after the treatment. We're dedicated to helping our clients achieve healthy and radiant skin.

We look forward to seeing you again soon for another relaxing and rejuvenating session.

Best wishes,

The Skin Clinic at Urban Spa team

First time here

Jane C
25th Jan 2026
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Cheryl was amazing and friendly.
This place is a hidden gem and I’ll be returning for more treatments :)

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Response from The Skin Clinic at Urban Spa

Hi Jane C,

Thank you so much for taking the time to leave a review about your recent experience at our salon. We are delighted to hear that Cheryl provided you with amazing and friendly service.

We are also happy to know that you consider us a hidden gem and that you plan on returning for more treatments. Our team at The Skin Clinic at Urban Spa is always dedicated to providing top-notch service and ensuring our clients feel valued and pampered.

We can't wait to have you back for your next visit with us. Thank you again for choosing our salon and for the lovely feedback.

Warmly,
The team at The Skin Clinic at Urban Spa

Lovely therapists, great sevvice

Tina Talbot- Rice
22nd Jan 2026
Team Member: Victoria
5.0
Appointment verified by SaloniQ Software

So efficient, friendly, charming and accommodating

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Response from The Skin Clinic at Urban Spa

Dear Tina,

Thank you for your kind words and positive feedback. We are thrilled to hear that you had such a great experience at our salon. Customer satisfaction is our top priority and we are delighted that we were able to accommodate your needs and provide you with a friendly and efficient service.

We appreciate your patronage and hope to see you again in the future. Our team at The Skin Clinic at Urban Spa strives to deliver exceptional services to all our clients and we are grateful for your recognition.

Warm regards,
The team at The Skin Clinic at Urban Spa

Brow shaping

Loretta Venturoli
16th Jan 2026
Team Member: Victoria
5.0
Appointment verified by SaloniQ Software

Victoria is lovely always happy

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Response from The Skin Clinic at Urban Spa

Hi Loretta,

Thank you for taking the time to leave a review for us. We really appreciate your kind words about our team member Victoria, it means a lot to us. We are so glad that she was able to provide you with a positive and enjoyable experience at our salon.

We strive to create a welcoming and friendly atmosphere for all of our clients, and we are happy to hear this reflected in your review. We hope to see you again soon at our salon.

Best,
The Skin Clinic team at Urban Spa

10 out of 10

Catherine Chaplin
13th Jan 2026
Team Member: Ewelina
5.0
Appointment verified by SaloniQ Software

Ewelina always goes the extra mile, is so professional and fantastic at her job. I love my appointments!

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Response from The Skin Clinic at Urban Spa

Dear Catherine Chaplin,

Thank you so much for taking the time to leave such a lovely review! We are so happy to hear that Ewelina provided you with a professional and fantastic experience at our salon. It's wonderful to know that you love your appointments and we always strive to go the extra mile for our clients.

We appreciate your kind words and we look forward to seeing you again soon at The Skin Clinic! Thank you again for choosing us.

Best,
The Team at The Skin Clinic at Urban Spa

Rosacea treatment

Natalie
10th Jan 2026
Team Member: Ewelina
5.0

Another fabulous treatment, my skin has improved significantly

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Response from The Skin Clinic at Urban Spa

Hi Natalie,

Thank you for taking the time to leave us a review. We are glad to hear that you had a fabulous treatment at our salon and that you noticed a significant improvement in your skin. It is our mission to provide exceptional services and results to all of our clients.

We appreciate your support and hope to see you back at our salon soon. Our team at The Skin Clinic at Urban Spa is always here to take care of your skin and provide you with the best treatments possible.

Wishing you a wonderful day!

Sincerely,
The Team at The Skin Clinic at Urban Spa

Experience was amazing

Ruby
6th Jan 2026
5.0

My experience there was amazing couldn’t have asked for anything better. Can’t wait to go back

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Response from The Skin Clinic at Urban Spa

Hi Ruby,

Thank you so much for sharing your wonderful experience at our salon. We are thrilled to know that you had an amazing time with us and that our services met your expectations. We can't wait to welcome you back and provide you with another great experience.

Please don't hesitate to let us know if you need any suggestions or recommendations for your next visit. We are happy to help!

Thank you for choosing our salon for your skin care needs. We look forward to seeing you again soon.

Warmly,
The team at The Skin Clinic at Urban Spa

Lovely aervixe

Sacha Walne
16th Dec 2025
Team Member: Courtney
5.0
Appointment verified by SaloniQ Software

Courtney is always friendly, helpful and caring. She wants to ensure you are happy with the treatment

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Response from The Skin Clinic at Urban Spa

Hi Sacha,

Thank you so much for this kind review! Your feedback means a lot to us. We are delighted to hear that Courtney provided exceptional service and made sure you were satisfied with your treatment. Our team at The Skin Clinic at Urban Spa takes pride in providing our clients with a friendly and caring experience.

We truly appreciate your support and look forward to seeing you again soon!

Warmly,

The Skin Clinic at Urban Spa team.

Eyebrows

Sharon Rowntree
13th Dec 2025
Team Member: Hollie
5.0
Appointment verified by SaloniQ Software

I hope I have the right name, I was very pleased with my treatment which I hadn’t booked but was able to have done as a walk in appointment.

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Response from The Skin Clinic at Urban Spa

Hi Sharon,

Thank you so much for your kind words and for choosing to visit our salon as a walk-in appointment. We're thrilled to hear that you were pleased with your treatment and that you had a positive experience.

At our salon, we strive to provide top-notch services to all of our clients, whether they have booked an appointment or walk in on a whim. It's great to know that our efforts are appreciated.

We hope to see you again soon for another relaxing treatment!

Best regards,
The Team at The Skin Clinic at Urban Spa

Back Massage & Facial

Christine Eccles
10th Dec 2025
Team Member: Hollie
5.0
Appointment verified by SaloniQ Software

Superb as always. I always leave feeling relaxed and refreshed. Hollie is an expert at both facials and massage.

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Response from The Skin Clinic at Urban Spa

Hi Christine,

Thank you so much for your kind review! We are delighted to hear that you had a superb experience with us as always. It's wonderful to know that you left feeling relaxed and refreshed after your visit to our salon.

Hollie is definitely an expert when it comes to both facials and massage, and we're glad you appreciated her skills. We'll be sure to pass along your compliments to her.

We look forward to welcoming you back to our salon in the near future and providing you with another fantastic experience.

Best,
The team at The Skin Clinic at Urban Spa