Response from Studio 8 Beauty
Thank you for your feedback. We must clarify a few facts for anyone reading this review. We have now had the opportunity to discuss this directly with you and have offered to remove our gel application. It may be possible that your daughter-in-law was looking for something different but could not explain it adequately. As we explained, the service was delivered as booked, and we were unaware of any issue; therefore, there was no reason to offer a discount or rework as the review describes as we were not aware there was an issue.
We have not received any contact from your daughter in laws regarding her unhappiness with the treatment. As you can see, we receive many good reviews, so this is highly unusual. Unfortunately, you posted your point of view without contacting us to discuss it, so we were able to explain. We, therefore, feel it is only fitting to respond to this review online.
The appointment was booked to remove the existing 4-week-old gel polish & an express file & polish application. The appointment booked was for a basic gel application which does not include full cuticle work. Had cuticle work been required, a full manicure should have been booked. The gel polish was applied by another salon abroad. It was advised at the time of the appointment that it may take longer to remove and this became apparent as the therapist worked, putting her at risk of running late for her next client.
Unfortunately, not all gel polish is the same quality and ingredients, and some contain acrylic. These cannot be removed with our removal products as they are designed to remove our products. This was explained to your daughter-in-law before treatment; however, you were not present and, therefore, unaware of this. Therefore, there may have been some misunderstanding when posting the review.
To be clear, we tried to accommodate the appointment by asking your daughter-in-law to return an hour or so later as we could not keep the next client waiting through no fault of her own. Our website states that we may charge extra for removing other salon products. This was not charged. Goda was happy to return, and the gel application was applied. It is irrelevant that it was for a wedding as the treatment is the same standard unless special finishes were requested (which they were not); however, had she wanted an upgrade to a specific nail art, this should have been requested as nail art and booked at the time. Our lesson learnt is that we have updated our policies and will not accommodate the removal of other salon gel when we are unable to identify that the product is compatible with our gel removal system.
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