Response from Regis at James Bushell - Manchester
Hi Aisha,
We are sorry you felt that your visit was not what you expected.
We do strive for customer service and we really tried to look after you on the day of the appointment. We understand that you were quite late , but rather than making your day worse, we did not cancel the appointment due to lateness and tried to accommodate you.. We know your morning was already stressful for you due to the sitter cancelling, we allowed you to get the children settled in at the salon but it’s was quite difficult to start the appointment. Ben asked the children to come and take a seat in the reception area where he proceeded to turn off the salon music and put the tv on with YouTube to allow the children to settle. This allowed you to get your hair started. You did show Lucy a picture for reference and she had followed this . We understand that you had explained your hair condition with Lucy and she advised where she could .
Due of the late start with your appointment, our younger staff member did take over the blow-dry as the next client had turned up for her appointment. We understand that sometimes experiences can vary but we made sure the products were correct and that she knew what she was doing. We are sorry if there was any uncomfortableness, this was not mentioned to us at any point of your blow-dry, we would of course stepped in to advise and make sure you were comfortable.
Once Ben had finished with his clients he came over to help and to make sure you were happy with your hair, Whilst talking to you about your hair condition, he gave his specialist advise and leaflets to help you.
Again, we apologise if you felt Ben was intimidating, he is a very knowledgeable and passionate stylist and tried his best to accommodate you on the day.
If you wish to have your hair further assessed with Ben, you are welcome to go back to the salon, please give them a call and they will be happy to help you.
Kind regards
Regis Team
