Edward James London - Richmond

4.92
15 Hill Street, Richmond, Greater London, TW91SX

About us

We are Edward James, four award winning and beautiful boutique salons in South London.

Bringing luxury to the high street, we offer bespoke colouring and styling services within our stunning salon environments, with locations in Balham, Battersea, Putney and Richmond.

Our team of hair experts understand how to create a first-class salon experience specifically for you while giving you the hair you have always wanted!

Read more...

Opening hours

Monday 09:00 - 21:00
Tuesday 09:00 - 21:00
Wednesday 09:00 - 21:00
Thursday 09:00 - 21:00
Friday 08:00 - 20:00
Saturday 09:00 - 18:30
Sunday 09:00 - 18:00

Services

Hair

Reviews

4.92
57 verified reviews
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Love my new cut and colour!

Hetal
23rd Jul 2024
Team Member: Vicky
4.5
Appointment verified by Shortcuts Software

Vicky has been cutting and colouring my hair for over 3 years now (first at the Clapham branch and now Richmond). I highly recommend her!

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The Perfect Salon

Beth Kneebone
21st Jul 2024
Team Member: Ashleigh
5.0
Appointment verified by Shortcuts Software

Amazing experience start to finish. Absolute luxury. My hair is extremely curly and difficult to work with , I needed complete colour correction from a previous bad experience at a different salon and my hair now looks better than it ever has. Thank you so much Ashleigh, will definitely be back.

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Consultation

Frankie
26th Jun 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

Such a cute guy. He seemed to totally understand my hair concerns. Gave great advice. I booked a cut so proof pudding eating!! Will update.

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Response from Edward James London - Richmond

Hi Frankie,

Thank you so much for taking the time to leave us a review! We are happy to hear that you had a positive experience with us and that Dejan was able to understand your hair concerns and give you great advice.

Hope to see you back in the salon soon!

Best,
The team at Edward James London - Richmond

My new go-to salon

Caitriona
25th Jun 2024
Team Member: Misty
5.0

Had a perfect experience with Edward James recently. Misty did a great cut & blow dry with my difficult hair. She listened to exactly what I wanted and made great personal suggestions that would work with my hair. The staff were all super friendly and attentive, topping up my glass and staying extra late (9:30pm!) to make sure that I got great results. Thanks again!

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Response from Edward James London - Richmond

Dear Caitriona,

Thank you for taking the time to leave such a lovely review for our salon. We are thrilled to hear that you had a good experience with us, and that our stylist Misty did a great job on your cut and blow dry.

We are also happy to hear that you enjoyed the friendly and attentive service from our team. It is our priority to make sure every client feels comfortable and well taken care of. Thank you for choosing our salon, and we look forward to seeing you again for your next appointment.

Best wishes from the team at Edward James London - Richmond.

Great first experience

Fiona
24th Jun 2024
Team Member: Misty
5.0
Appointment verified by Shortcuts Software

It was my first visit to the salon. I found it very restful and the service was great throughout. It was also surprisingly quiet for a hair salon which I really liked. Misty was great, listened and didn’t try to persuade me into something I couldn’t do myself.

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Response from Edward James London - Richmond

Dear Fiona,

Thank you very much for your lovely review! We are delighted to hear that you had a restful experience during your first visit to our salon.

We understand the importance of a peaceful atmosphere during hair appointment. Thank you for highlighting Misty's great listening skills and respect for your hair wishes. We strive to ensure that our clients feel comfortable and confident with their hair choices.

We can't wait to welcome you back to our salon for another fantastic experience!

Best wishes,
The team at Edward James London - Richmond

Always the best haircuts!

Tilly
22nd Jun 2024
Team Member: Bardhe
5.0
Appointment verified by Shortcuts Software

Bardhe is always so great at cutting my hair and I find the whole salon experience super relaxing! Its a great bit of self care and you always walk out feeling super confident!

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Response from Edward James London - Richmond

Hi Tilly,

Thank you so much for leaving such a lovely review. We are so glad to hear that you always have a great experience with Bardhe and find our salon to be relaxing. It's fantastic to know that you feel confident walking out of our salon. Your satisfaction is our top priority.

Thank you for choosing our salon for your hair needs. We look forward to seeing you again soon!

Best regards,

The team at Edward James London - Richmond

Fabulous

Sue Pawsey
19th Jun 2024
Team Member: Edward
5.0
Appointment verified by Shortcuts Software

Wonderful as always, I've been seeing Ed for the best part of 20 years & he really understands curly hair. Colour just what I want & gets so many compliments.

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Response from Edward James London - Richmond

Hi Sue,

Thank you so much for your kind words! Your compliments on your colour mean a lot to us, and we are happy to have met your expectations.

We appreciate your continued support and look forward to seeing you again soon.

Warm regards,
The team at Edward James London - Richmond.

Haircut

Jason
16th Jun 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

Dejan is fantastic and the salon experience overall is very good.

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Response from Edward James London - Richmond

Hi Jason,

Thank you so much for your kind words about our salon and Dejan's fantastic work! We are thrilled to hear that you had a positive experience with us. Thank you for choosing us and for taking the time to share your feedback. It means a lot to us!

Best,
The Team at Edward James London - Richmond

Incredible hair transformation

Mairead Murray
12th Jun 2024
Team Member: Edward
5.0
Appointment verified by Shortcuts Software

I had the most amazing hair transformation at Edward James Salon in Richmond yesterday. From start to finish the experience was exquisite the attention to detail, the beautiful massage as soon as I sat down and the absolute expert advice.
I’m so impressed with my brand-new hairstyle which started with a colour and then THE most beautiful hair extensions!!!
I now have my absolute dream here, which is also easy to maintain thanks to Edward’s advice.

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Response from Edward James London - Richmond

Dear Mairead,

Thank you so much for taking the time to leave such a glowing review for our salon. We're thrilled to hear that you had an amazing hair transformation experience with us at Edward James London - Richmond.

Thank you again for choosing us, and we look forward to welcoming you back to our salon in the future.

Best Regards,

The team at Edward James London - Richmond

Great

SAMIRA
9th Jun 2024
Team Member: Natalie
5.0
Appointment verified by Shortcuts Software

She is great.. I love her job.. my hair looks amazing

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Response from Edward James London - Richmond

Hi Samira,

Thank you for sharing your lovely review with us!

Best,
The Team at Edward James London - Richmond

Miss

Liv
5th Jun 2024
Team Member: Misty
5.0
Appointment verified by Shortcuts Software

Gorgeous cut! Absolutely love it and Misty was great

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Response from Edward James London - Richmond

Dear Liv,

Thank you for taking the time to leave a review! We are thrilled to hear that you love your new cut and that Misty was able to provide you with a great experience.

Best wishes,
The team at Edward James London - Richmond

Dejan is an artist

Sarah
2nd Jun 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

Always creative and professional, I leave his chair feeling like a million bucks every time and with loads of advice on how to maintain the life of my gorgeous cut at home. Also he is an absolute pleasure to spend an hour with.

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Response from Edward James London - Richmond

Hi Sarah,

Thank you so much for rating your recent visit in our salon. Our team at Edward James London - Richmond takes great pride in providing exceptional services and leaving our clients feeling amazing! Our stylists are always happy to offer advice on how to maintain your gorgeous cut at home.

We're glad you enjoyed your time in our Richmond branch and we look forward to seeing you again soon!

Best regards,

The team at Edward James London - Richmond

Amazing haircut

Hina Sattar
31st May 2024
Team Member: Ashleigh
5.0
Appointment verified by Shortcuts Software

I had an amazing haircut with Ashleigh. She did a consultation prior to the cut and listened to what I wanted. The cut is fabulous and the salon is amazing. They gave a lovely back massage upon arrival.

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Response from Edward James London - Richmond

Dear Hina,

Thank you so much for taking the time to rate your experience with us!

We are glad to hear that you enjoyed the overall salon experience and you are happy with the haircut from Ashleigh.

Thank you again for choosing our salon and for your kind words. We look forward to welcoming you back for your next hair appointment.

Best regards,
The team at Edward James London - Richmond

Always fabulous

Landy Slattery
29th May 2024
Team Member: Edward
5.0
Appointment verified by Shortcuts Software

Ed’s salons always give a top class experience, from stress massage on arrival to the final touches I have been a fan for years and would never go anywhere else!

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Response from Edward James London - Richmond

Hi Landy,

Thank you so much for your kind words and being a loyal customer to our salon. We are thrilled to hear that you continue to have the best experience with us, from the relaxing stress massage to the final touches. It means a lot to us that you have been a fan of our salon for years.

We appreciate your trust in us and we will always strive to exceed your expectations. We look forward to welcoming you back for your next visit.

Best regards,

The team at Edward James London - Richmond

Haircut

Susanne Afra
29th May 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

Dejan has been cutting my hair for a few years now. Always a good service and considerate to my needs. Love the results.

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Response from Edward James London - Richmond

Dear Susanne

Thank you for taking your time to leave a review about our Richmond salon. We will make sure Dejan gets the message! Hope to see you back in the salon soon.

Best,
The team at Edward James London - Richmond

Ask for Ellie!

Tiffany Crawford
25th May 2024
Team Member: Ellie
5.0

Ellie is the only person I trust to colour my hair. She has taken the time to understand how I want it to look and to know the things I want to avoid. She has great connections with her clients and makes you feel like a friend. There is always a massage at the start of the treatment to help you relax and switch off so you can fully enjoy your experience. The salon is beautiful and all the staff are friendly and remember you from previous visits.

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Response from Edward James London - Richmond

Hi Tiffany,

Thanks for taking the time to leave such a lovely review. It's great to hear that you had such a positive experience with Ellie!

We understand how important it is to have a stylist who truly understands your desired look and knows your preferences. We're so glad that Ellie has been able to do that for you. Thank you again for choosing us and for your lovely words. We can't wait to see you again soon.

Best,
The team at Edward James London - Richmond

Ask for Ellie

Tiffany Crawford
24th May 2024
Team Member: Ellie
5.0

Ellie is the only person I trust to colour my hair. She has taken the time to understand how I want it to look and to know the things I want to avoid. She has great connections with her clients and makes you feel like a friend. There is always a massage at the start of the treatment to help you relax and switch off so you can fully enjoy your experience. The salon is beautiful and all the staff are friendly and remember you from previous visits.

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Response from Edward James London - Richmond

Hi Tiffany,

Thanks for taking the time to leave such a lovely review. It's great to hear that you had such a positive experience with Ellie!

We understand how important it is to have a stylist who truly understands your desired look and knows your preferences. We're so glad that Ellie has been able to do that for you. Thank you again for choosing us and for your lovely words. We can't wait to see you again soon.

Best,
The team at Edward James London - Richmond

Amazing experience!

Lucy yeeles
20th May 2024
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

I had a wonderful experience with Ellie doing my hair on Sunday. It was my first time at the salon and first time doing balayage. Ellie kindly advised me on colour choice and was attentive. She captured the colour I wanted to achieve perfectly - couldn’t be happier and will definitely be back. Thank you!

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Response from Edward James London - Richmond

Hi Lucy,

We are thrilled to hear that you had a wonderful experience at our salon with Ellie! We are glad that she was able to guide you in choosing the perfect balayage colour and that you left feeling happy with the results.

Thank you for choosing our salon and we can't wait to welcome you back for your next hair appointment. Our team at Edward James London - Richmond is always here to make sure you leave feeling fabulous.

Warm regards,
The team at Edward James London - Richmond

Another great experience

Jane
20th May 2024
Team Member: Ellie
5.0

This is the first time Ellie has cut my hair, she discussed what I wanted and spent time explaining how this would work with my hair and adapted accordingly. She was warm and friendly but professional. I love the style Ellie, thank you!
There’s a great atmosphere in the salon, it feels like a special treat every time.

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Response from Edward James London - Richmond

Hi Jane,

We are delighted to hear that you had a fantastic experience with Ellie during your first visit to our salon. Thank you for taking the time to share your thoughts. We hope to see you back at our salon soon for another special treat.

Take care,
The team at Edward James London - Richmond

Great haircut and love the colour

Corrina
15th May 2024
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

Friendly and professional service. Totally understood where I was coming from and very happy with results.

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Response from Edward James London - Richmond

Hi Corrina,

We are so happy to hear that you had a great experience at our salon! Thank you for taking the time to leave us a review and we hope to see you back in the salon soon.

Best,
The team at Edward James London - Richmond

Five Star

Meg McCaughey
13th May 2024
Team Member: Natalie
5.0
Appointment verified by Shortcuts Software

Another fantastic haircut and chat with Natalie I strongly recommend this Salon as everything is 5 star

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Response from Edward James London - Richmond

Dear Meg,

Thank you so much for taking the time to leave us such a lovely review.

We truly appreciate your recommendation and look forward to welcoming you back for your next haircut. Thank you for choosing our salon for your hair care needs.

Best regards,
The team at Edward James London - Richmond

Great experience

Erica Trenholm
6th May 2024
Team Member: Macy
5.0
Appointment verified by Shortcuts Software

This was my second visit. Both have been a great experience. Ambiance of the salon is warm, complimentary head and neck massage before the service a great addition. Macy is a great stylist, both cut and color have been exactly what I wanted.

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Response from Edward James London - Richmond

Hi Erica,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you have had a great experience at our salon not once, but twice!

It's fantastic to know that Macy was able to give you the cut and colour that you wanted. We will be sure to pass on your kind words to her.

Thank you again for choosing to visit our salon, and we look forward to welcoming you back for your next appointment.

Best regards,
The team at Edward James London - Richmond

Hairstyling

Andrea
29th Apr 2024
Team Member: Bardhe
5.0
Appointment verified by Shortcuts Software

Bardhe and the team at Richmond are without doubt the best hair stylist and hair salon I have ever been to. From start to finish, the experience was exceptional, being a client for almost 2 years. My hair is highlighted blonde and looks so incredibly natural.
Thank you!

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Response from Edward James London - Richmond

Dear Andrea,

Thank you for taking the time to leave such a glowing review for our salon! We are thrilled to hear that you have had an exceptional experience with us and have been a loyal client for almost 2 years.

Our team at Edward James London - Richmond strives to provide the best hair styling services and create a relaxing atmosphere for our clients. We are especially happy to hear that you are pleased with your natural-looking blonde highlights.

Thank you again for your kind words and for choosing our salon for your hair needs. We look forward to seeing you again soon.

Best regards,
The team at Edward James London - Richmond

Another fab cut and blow dry

Amanda
28th Apr 2024
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

My favourite hair cut ever… everyone comments on it, exactly what I wanted, so happy to have found you!

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Response from Edward James London - Richmond

Dear Amanda

Thank you so much for taking your time and rating your visit in our salon. Enjoy your haircut!! Looking forward seeing you back in the salon.

Kind Regards
Edward James London - Richmond

Amazing

Nina
27th Apr 2024
Team Member: Dejan
5.0

I wish to share my amazing experience with all the team. A special thanks to DEJAN. Hee is simply the dreamy hairdresser of London! Professional, kind, stylish and so handsome! Thanks for the color and the beautiful pixie cut!

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Response from Edward James London - Richmond

Hi Nina,

Thank you so much for leaving such a lovely review! We are thrilled to hear that you had an amazing experience at our salon. We will make sure to pass along your special thanks to Dejan. We hope to see you again soon for another amazing appointment!

Best,
The Team at Edward James London - Richmond

Personalised service with expertise

Malini
22nd Apr 2024
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

Ellie is clearly experienced and competent, but also warm and intuitive. A great combination

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Response from Edward James London - Richmond

Dear Malini

We appreciate you taking your time to rate your recent visit in our Richmond branch. We are happy to hear that your visit with Ellie was amazing and you had a good experience. Looking forward seeing you back in the salon soon.

Best Wishes
Edward James London - Richmond

Excellent all round!

Charlotte Wilsdon
17th Apr 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

Fantastic service from start to finish! Overall experience is so relaxing and luxurious, with every member of staff I encountered being super helpful. Always happy with Dejan’s services, left so pleased with my hair! Can’t wait for next appointment.

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Response from Edward James London - Richmond

Hi Charlotte,

Thank you so much for taking the time to leave us a review. It means a lot to us that you had a fantastic experience at our salon. We are thrilled to know that our team was able to provide you with a relaxing and luxurious experience. We take pride in being attentive and helpful to all of our clients.

We're delighted that you were happy with Dejan's services. We will pass along your compliments to him and we can't wait to have you back for your next appointment. We promise to continue delivering excellent service to you every time.

Thank you again for choosing our salon. It was a pleasure having you as our client.

Best wishes,
The Team at Edward James London - Richmond

Relaxed luxury

Sally
16th Apr 2024
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

Beautiful salon with fabulous stylists. Luxurious but laid back surroundings, a quick walk from Richmond station. Vicky is a highly skilled colourist and stylist.

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Response from Edward James London - Richmond

Hi Sally,

We are delighted to hear that you enjoyed your visit to our salon and loved our luxurious yet laid-back surroundings. Thank you for highlighting our talented team, especially Vicky. We strive to provide high-quality services to all our clients and we are glad that you had a great experience.

We hope to see you again soon for another pampering session at our salon.

Best regards,
The Team at Edward James London - Richmond

Great experience

Petra
14th Apr 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

It was lovely as always. Such a great atmosphere and very nice staff. Dejan is really skilled and great at conversations. Will definitely go there again.

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Response from Edward James London - Richmond

Hi Petra,

Thank you for taking the time to leave us such a lovely review! We're delighted to hear that you had a great experience at our salon. We pride ourselves on providing a welcoming and friendly atmosphere, and it's wonderful to know that our team and Dejan in particular made a positive impression on you. We can't wait to have you back in our salon again soon.

Take care,

The Team at Edward James London - Richmond

Perfect hair cut!

Katherine
11th Apr 2024
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

Amazing - I feel very confident in Ellie’s advice on styling and quality of hair cut. Thank you!

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Response from Edward James London - Richmond

Hi Katherine,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an amazing experience at our salon. We're glad that you feel confident in Ellie's advice and were happy with the quality of your haircut. It means a lot to us that you were satisfied with your visit.

Thank you for choosing our salon and for your kind words, Katherine. We appreciate your support and look forward to seeing you again in the future.

Warmly,
The Team at Edward James London - Richmond

Haircut

Munnam A
23rd Mar 2024
Team Member: Natalie
5.0
Appointment verified by Shortcuts Software

Natalie was amazing!
I came in feeling very nervous about having to make a big change and big cut due to my psoriasis. Natalie however took the time to make me feel very comfortable and show me all the gentle products she will use to relieve my itchy scalp. The explanations were clear and delivered with such kindness. My overall experience has been by far the best since this was my first time ever using this salon. I will most definitely be a repeat customer as I don’t think I want anyone else except Natalie to touch my hair!

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Response from Edward James London - Richmond

Hi Munnam,

Thank you so much for your lovely review! We are thrilled to hear that Natalie provided you with an amazing experience at our salon. It's wonderful to hear that she made you feel comfortable and took the time to understand your scalp situation. We always strive to provide our clients with the best possible service and it sounds like Natalie did just that for you.

We're so glad that you left feeling like a new person. That is exactly what we aim for here at Edward James London - Richmond. We truly appreciate your feedback and look forward to pampering you again in the future.

Sincerely,
The team at Edward James London - Richmond

Very happy customer

Emilie Moran
22nd Mar 2024
Team Member: Vicky
5.0

Always a wonderful experience! Very happy with my hair. Felt like a real treat and such lovely, friendly staff. Thank you!

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Response from Edward James London - Richmond

Dear Emilie,

Thank you for your lovely review! We are so happy to hear that you had a wonderful experience at our salon. We are glad that you were satisfied with your hair. We take great pride in making our clients feel pampered and relaxed during their visit.

Your kind words about our staff mean a lot to us. We believe that a friendly and welcoming atmosphere is key to creating a positive salon experience. We are grateful for your recognition of their efforts and will be sure to pass on your appreciation to them.

Thank you again for choosing our salon and for taking the time to share your positive feedback. We look forward to seeing you again in the future.

Best regards,

The Team at Edward James London - Richmond

Talented professionals (and beautiful salon!)

Andria
21st Mar 2024
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

This is the second time Vicky has coloured my hair and I’m honestly able to say that no other colourist has ever come close to the results that she has. My hair is highlighted blonde and looks so incredibly natural. She is so clever not just at a natural colour but also at understanding exactly the look I’m hoping for.

The salon is lovely and so many brilliant extras - a much appreciated stress relief start to the colour after a busy day for example is wonderful.

Thank you!

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Response from Edward James London - Richmond

Hi Andria,

Thank you so much for your kind words and for choosing our salon. We are thrilled to hear that Vicky has met your expectations for the second time with your hair color. Our team always aims to provide our clients with the best possible results and a stress-free experience, so we are happy to know that you enjoyed your visit.

We take great pride in our salon and the added extras we offer to make your visit even more enjoyable. We are fortunate to have talented stylists like Vicky who not only achieve natural-looking results but also understand your desired look.

Thank you for taking the time to leave us a review. We can't wait to see you again at our salon.

Best,
The team at Edward James London - Richmond

Great cut and balayage!

Georgia
21st Mar 2024
Team Member: Bardhe
5.0
Appointment verified by Shortcuts Software

Barda was amazing! Hard to find someone who’s great at both cut and colour but she got mine spot on. Will definitely be back - thank you!

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Response from Edward James London - Richmond

Hi Georgia,

Thank you so much for your wonderful review! We are thrilled to hear that Barda provided you with an amazing experience at our salon. We appreciate you choosing our salon and we look forward to having you back for your next appointment. Thank you again for your kind words and for supporting our salon.

Best regards,
The team at Edward James London - Richmond

Wonderful Refresh

Beverley
18th Mar 2024
Team Member: Natalie
5.0
Appointment verified by Shortcuts Software

Fabulous refresh, a quick in between appointment that lifted my high colour and my spirits !

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Response from Edward James London - Richmond

Hi Beverley,

Thank you so much for leaving us a lovely review! We're thrilled to hear that you had a fabulous refresh at our salon. Making our clients feel great is one of our top priorities.

We hope to see you again soon for your next appointment, and please don't hesitate to let us know if there's anything else we can do to make your experience even better.

Best regards,
The team at Edward James London - Richmond

Best ever

Dawn Mc
12th Mar 2024
Team Member: Edward
5.0
Appointment verified by Shortcuts Software

Edward and his team at Richmond are without doubt the best hair stylist and hair salon I have ever been to. From start to finish, the experience was exceptional. Attention to detail is amazing from the beautiful head and shoulder massage, the friendliness, the advice, the tray presentation with drinks, the beautiful, stylish environment and of course finally the hair. What can I say. Edward is an absolute star. I’d forgotten that my curly mad hair could actually be cut, coloured and styled to make me look and feel good again. He did that and now this is the only salon I will visit from now on. The salon is beautiful and is such a relaxing environment to settle into for a couple of hours. The chair massage when your hair is washed is another lovely touch to help with the relaxation process and they know how to actually wash your hair, not just stroke it like I have experienced elsewhere. Edward obviously trains his team very well and has a lovely relationship with them which is obvious. They all love and respect him. Good for any successful business - keep your team happy and they will look after you which in turn looks after the clients. Try it and you won’t regret it.

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Response from Edward James London - Richmond

Dear Dawn,

Thank you so much for taking the time to leave us such a kind review. We are thrilled to hear that you had an exceptional experience at our salon and that you were impressed with our attention to detail.

It's wonderful to know that you enjoyed our head and shoulder massage. We take pride in creating a beautiful and stylish environment for our clients to relax in. And of course, we are glad that you were happy with your hair - Edward is truly a star!

We truly appreciate your loyalty and we look forward to welcoming you back to our salon.

Best regards,

The team at Edward James London - Richmond

Amazing

Alisa McPherson
8th Mar 2024
Team Member: Bardhe
5.0
Appointment verified by Shortcuts Software

I loved everything about the place, very kind people and an amazing salon in general

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Response from Edward James London - Richmond

Hi Alisa!

Thank you for taking the time to leave us such a lovely review. We are so glad to hear that you loved everything about our salon! Our team strives to make every guest feel welcomed and comfortable during their visit.

We also take pride in our space, and we're thrilled that you found it to be amazing. We hope to see you again soon and continue providing you with a wonderful experience.

All the best,
The team at Edward James London - Richmond

Great experience

Jason
24th Feb 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

Dejan is fantastic. Best haircut, super lovely guy and really talented.

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Response from Edward James London - Richmond

Dear Jason,

Thank you so much for taking the time to leave such a wonderful review for Dejan! We are thrilled to hear that you had the best haircut experience with him. He truly is a talented stylist. Thank you again for your kind words and for choosing Edward James London - Richmond for your hair needs.

Best,
The team at Edward James London - Richmond

Amazing

Chloe
24th Feb 2024
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

Vicky was absolutely amazing. The very best hairdresser I've ever been too, salon was increditable. 10/10 trip advisor. Everyone in the salon was super friendly.

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Response from Edward James London - Richmond

Hi Chloe,

Thank you so much for taking the time to leave this lovely review! Vicky and the rest of our team at Edward James London - Richmond are thrilled to hear that you had such a great experience with us. We are always striving to provide the best services and it's wonderful to know that Vicky's skills and our friendly atmosphere stood out to you. Your 10/10 rating truly means a lot to us.

We can't wait to have you back and continue to make your salon visits incredible! Let us know if there's anything else we can do for you.

Warmly,

The team at Edward James London - Richmond.

Lovely experience

Janine Rose
20th Feb 2024
5.0
Appointment verified by Shortcuts Software

I was a model for iona at richmond for a trim and blow dry on my long curly hair. Initially iona was only due to give me a massage and prep for anothe stylist but said stylist was held up and iona then also performed the cut. The staff were friendly and iona was very attentive and efficient.
As a single parent I hardly get to have a true salon experience but I am treated so well at Edward James as a model.
I love edward James's salons, always enjoy going as paid or model experience , and I get the impression that Edward James is a great employer.
Much appreciated!

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Excellent salon

Shannon Smedley
20th Feb 2024
Team Member: Natalie
5.0
Appointment verified by Shortcuts Software

Lovely experience from the moment you walk in the door - Natalie is an expert and talks you through any issues but more importantly actually listens to every question and concern. Cannot recommend highly enough.
Also stocks fantastic products which you are always encouraged to try while in the salon but never pressured to purchase. And there is a mini-loyalty scheme whereby you can use a % of anything you have spent on services and products towards your next visit.

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Response from Edward James London - Richmond

Hi Shannon,

Thank you so much for taking the time to write such a kind review! We are ecstatic to hear that you had a lovely experience at our salon with Natalie. We will make sure to pass along your compliments to her.

We also appreciate your feedback about the products we stock. We believe in offering high-quality options and are happy to hear that you enjoyed trying them out during your visit. As for our loyalty scheme, we are glad you found it beneficial! We always want to show our appreciation to our loyal clients.

Thank you again for your kind words. We hope to see you again soon!

Best,
The team at Edward James London - Richmond

A first trip to Richmond

Lindsey Griffiths
17th Feb 2024
Team Member: Natalie
5.0
Appointment verified by Shortcuts Software

I have been a huge fan of Edward James salons - and of Natalie in particular - since discovering their newly-opened Putney salon 10 years ago. This time I visited the new Richmond salon and it is GORGEOUS. The same wonderful service in a big, chic, light and airy salon. Very special indeed.

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Response from Edward James London - Richmond

Hi Lindsey,

Thank you for your kind words and for your loyalty to our salon. We are delighted to hear that you enjoyed your recent visit to our new Richmond location.

We take great pride in providing exceptional service and creating a beautiful and inviting atmosphere for all of our clients. We are thrilled that you found our new salon to be just that.

Please know that Natalie and the rest of the team are always here to provide you with the same wonderful service you have come to expect from Edward James salons.

We look forward to seeing you again soon!

Warmly,
The team at Edward James London - Richmond

Finally, an amazing hairdresser!

Andria
17th Feb 2024
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

From my very first call to the salon through to my appointment everything was absolutely perfect.

Having had a bad experience elsewhere prior to finding Edward James I was nervous.

The chap who first took my call really listened to what I was hoping for and helped me find the right hairdresser (Vicky) for my colour needs. He was so patient and helpful!

My colour was perfect, thank you Vicky for understanding me trying to explain what I was hoping and making it a reality!

Everything about the salon is amazing. On arrival the salon is incredibly welcoming and the receptionist was lovely and the unexpected touches really enhanced the whole experience - I won’t say what they are here so that you can be as pleasantly surprised by them as I was!

Unhesitatingly recommended with pleasure. What a joy to have you in Richmond!

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Response from Edward James London - Richmond

Dear Andria,

Thank you so much for taking the time to share your experience at our salon. We are absolutely thrilled to hear that everything was perfect from the moment you called us to your appointment with Vicky.

We understand how nerve-wracking it can be to try out a new salon, especially after a bad experience elsewhere. We are so grateful that our team member was able to help you find the perfect hairdresser for your colour needs.

It's so lovely to hear that Vicky was able to understand and bring to life your vision for your hair. I will be sure to pass on your kind words to her, it will mean a lot to her.

We are delighted that you felt welcomed and appreciated our extra touches. Our team works hard to make sure our clients feel pampered and at ease while visiting us. Thanks again for recommending us with such enthusiasm.

We hope to see you again soon at our salon. Until then, stay fabulous!

Warm regards,

The team at Edward James London - Richmond

Always a first class experience

David Finch
13th Feb 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

Have been seeing Dejan for a couple of years now and actually followed him from putney to Richmond branch. Consistently excellent service and the place has a lovely interior and friendly professional staff. Will continue to go every 2 weeks.

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Response from Edward James London - Richmond

Hi David,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that Dejan has been providing you with consistently excellent service. We're happy to have you as a loyal customer and we look forward to seeing you again.

Best,
The team at Edward James London - Richmond

Mrs

Maria Shilyaeva
12th Feb 2024
Team Member: Ursula
5.0

Ursula was great, understood perfectly what I needed. Very happy with the result!

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Response from Edward James London - Richmond

Hi Maria,

Thank you so much for leaving such a lovely review! We're thrilled to hear that Ursula provided you with a great experience and understood your needs perfectly. We're delighted that you're happy with the result and we hope to see you again soon.

Warmly,
The team at Edward James London - Richmond

Very disappointing experience!

Sarah Messenger
8th Feb 2024
3.0
Appointment verified by Shortcuts Software

This was my second visit to the salon and after the first this was a massive disappointment. I was hoping to get my hair dyed but was not presented with an options list and so left with my hair basically looking the same as when I went in. Considering I spent £150 I am less than impressed.

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Response from Edward James London - Richmond

Dear Sarah,

Thank you for taking the time to share your feedback with us. We can only apologise that you felt the second visit didn't live up to the first and we are sorry that we did not meet your expectations this time around.

Our Richmond management team have been trying to reach you so we can gain a better understanding of the issue. Our team are trained to carry out a full consultation before each appointment in order to obtain information and to discuss options with the client. Our Stylists are unable to move forward with the service until this discussion has taken place so we would really appreciate being able to learn which part of the consultation process could be improved and where we potentially went wrong.

We truly value the input from our clients so we can continue to better our performance - both in our overall guest care and the quality of hairdressing services we provide. We do hope to have the opportunity to make it up to you in the future and would really appreciate it if you could please reply to our management team so we can be certain to provide the necessary education where required.

Thank you again for your feedback, we hope to welcome you back into our salon again soon.

Kindest regards,
The Team at Edward James London - Richmond

A great experience

Cristina Young
7th Feb 2024
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

This review is long overdue! I have my roots colour, cut and blowdry done by Dejan monthly who I have been with for more than a year at his previous work location and now at EJ in Richmond. Always incredibly pleased with my hair and people always commenting on the style plus colour. The whole experience at this salon - from massage, shampoo to blowdry - is first rate.

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Response from Edward James London - Richmond

Dear Cristina,

Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you have been a loyal customer of Dejan's for over a year, and that you continue to be pleased with your hair every visit. We are also grateful for the compliments you receive from others on your style and color.

It is our priority to provide a best experience for all of our clients, from the moment they walk through our doors until the moment they leave. We are happy to hear that you have enjoyed every step, from the relaxing massage to the perfect blowdry.

Thank you again for choosing our salon, and we can't wait to see you at your next appointment.

Best regards,
The team at Edward James London - Richmond

Wonderful experience

Priya
7th Feb 2024
Team Member: Edward
5.0

This new Richmond salon is fabulous.
Same amazing reliable service from Ed in gorgeous and comfortable surroundings.

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Response from Edward James London - Richmond

Hi Priya,

Thank you so much for your lovely review! We're thrilled to hear that you had a fabulous experience at our salon in Richmond. Our team works hard to make sure every visit is enjoyable and our surroundings are comfortable for all our clients.

We're glad that you found our service to be amazing and reliable, and we'll be sure to pass on your kind words to Ed. Thank you for choosing to visit our salon.

Best regards,
The team at Edward James London - Richmond

Sensational!

Charlotte V. Reather
6th Feb 2024
Team Member: Edward
5.0
Appointment verified by Shortcuts Software

I religiously make a pilgrimage from deepest, darkest West Sussex to see Edward James, chief coiffeur, every six weeks because no one comes close to making my hair look as fabulous or, more importantly, making me feel like me again. Not head down, stooped, ‘don’t look at my hair’ me, but …… ME!!!
As Clare wisely says in ‘Fleabag’: Hair is everything!!
Xxxx

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Response from Edward James London - Richmond

Hi Charlotte,

Thank you so much for such a lovely review! We are thrilled to hear that we have been able to meet your expectations and make you feel like yourself again.

We can't thank you enough for your continued support and for traveling all the way from West Sussex every six weeks to visit our salon. It means a lot to us to have such loyal and satisfied clients like yourself.

We look forward to seeing you again soon and helping you feel fabulous!

Best,
The Team at Edward James London - Richmond

Sensational!

Charlotte V. Reather
6th Feb 2024
Team Member: Edward
5.0
Appointment verified by Shortcuts Software

I religiously make a pilgrimage from deepest, darkest West Sussex to see Edward James, chief coiffeur, every six weeks because no one comes close to making my hair look as fabulous or, more importantly, making me feel like me again. Not head down, stooped, ‘don’t look at my hair’ me, but …… ME!!!
As Clare wisely says in ‘Fleabag’: Hair is everything!!
Xxxx

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Response from Edward James London - Richmond

Hi Charlotte,

Thank you so much for such a lovely review! We are thrilled to hear that we have been able to meet your expectations and make you feel like yourself again.

We can't thank you enough for your continued support and for traveling all the way from West Sussex every six weeks to visit our salon. It means a lot to us to have such loyal and satisfied clients like yourself.

We look forward to seeing you again soon and helping you feel fabulous!

Best,
The Team at Edward James London - Richmond