Edward James London - Richmond

15 Hill Street, Richmond, Greater London, TW91SX

About us

We are Edward James, four award winning and beautiful boutique salons in South London.

Bringing luxury to the high street, we offer bespoke colouring and styling services within our stunning salon environments, with locations in Balham, Battersea, Putney and Richmond.

Our team of hair experts understand how to create a first-class salon experience specifically for you while giving you the hair you have always wanted!

Read more...

Opening hours

Monday 09:00 - 21:00
Tuesday 09:00 - 21:00
Wednesday 09:00 - 21:00
Thursday 09:00 - 21:00
Friday 08:00 - 20:00
Saturday 09:00 - 18:30
Sunday 09:00 - 18:00

Services

Hair

Reviews

4.87
206 verified reviews
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Relaxation and lovely hair

Sally
26th Aug 2026
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

I always look forward to coming here as it’s a chance to switch off, enjoy being looked after for a couple of hours and leave with great hair.

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Edward James

Monica Alauddin
24th Aug 2026
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

Absolutely amazing … always love coming here abd the massage & hair wash and that beds please don’t change !!!

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Fantastic

Bee
21st Aug 2026
Team Member: Papri
5.0
Appointment verified by Shortcuts Software

Love my hair, Papri really listened to what I wanted and super attentive from start to finish.

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Perfect!

Katherine
19th Aug 2026
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

It is always a lovely atmosphere in the salon, and Ellie is consistently brilliant at styling and cutting my hair.

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Great job

Sarah
13th Aug 2026
Team Member: Bibi
5.0
Appointment verified by Shortcuts Software

Really lovely hairdresser. Understood what o wanted and the result was great.

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Great colour

Siobhan
8th Aug 2026
Team Member: Janine
5.0
Appointment verified by Shortcuts Software

Janine is super. She understood exactly what I wanted and the colour looks great. Very natural.

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Brilliant all round

Ally Nutting
2nd Aug 2026
Team Member: Natalie
5.0
Appointment verified by Shortcuts Software

I was so well taken care of. Natalie was incredibly helpful and knowledgeable and gave me a toning treatment to bring my dull colour midsummer back to life. Also had a great massage :-) always appreciated. Thank you!

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Great experience

Lucy Page
28th Jul 2026
Team Member: Janine
5.0
Appointment verified by Shortcuts Software

Very happy with the cut! Salon experience was perfect.

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Amazing

Julie
26th Jul 2026
Team Member: Kris
5.0
Appointment verified by Shortcuts Software

My experience started with a relaxing massage then Kris worked his magic, my colour is perfect and my bouncey blow dry was even noticed by my partner.

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Great Haircut

Uroosa
22nd Jul 2026
Team Member: Nicole
5.0

Nicole was lovely, she really understood what I wanted with my haircut and took her time to make sure the cut was perfect especially after having a not so nice experience at a different salon.

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Skilled stylists in a relaxed atmosphere.

Sally
15th Jul 2026
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

Great colour and cut as always.

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Response from Edward James London - Richmond

Dear Sally,

Thank you so much for leaving us a review. We are thrilled to hear that you were pleased with your colour and cut experience with us at our salon.

We appreciate your loyalty in choosing our salon and we hope to see you again soon for your next hair appointment.

Thank you for your support and for being a valued client of our salon.

Best,
The team at Edward James London - Richmond

Great

James Thorne
12th Jul 2026
Team Member: Kris
5.0
Appointment verified by Shortcuts Software

Great

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Response from Edward James London - Richmond

Dear James,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a great experience at our salon.

We hope to see you again soon at our salon.

Best wishes,

The Team at Edward James London - Richmond

Hair Is Everything!

Charlotte V. Reather
8th Jul 2026
Team Member: Edward
5.0
Appointment verified by Shortcuts Software

I have been going to Edward James’s salons for over 10 years and will keep going because, quite simple, Edward is the best. As a colourist and stylist he is a master and, for those in the know, one of London’s best kept secrets. As a person, Edward is one in a million and has become a friend I look forward to seeing. A visit to the Richmond salon makes me feel ME again and is a high point in my calendar - you can’t say that about most hairdressers!

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Response from Edward James London - Richmond

Dear Charlotte,

Thank you for your kind words and loyalty to our salon. We are thrilled to hear that you have been a long time client of our talented stylist, Edward. We couldn't agree more that he is a master in both colour and styling, and we are lucky to have him.

We can't wait to see you again at the Richmond salon. Thank you once again for your support over the years.

Sincerely,

The team at Edward James London - Richmond

Wonderful experience!

Mia Gregory
7th Jul 2026
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

It was an absolute pleasure to trust Vicky with my colour. She was a calming presence and increíble helpful throughout guiding me as to what would be best for me. It was a wonderful experience and I can’t wait to come back.

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Response from Edward James London - Richmond

Hi Mia,

Thank you so much for taking the time to leave a review. We are delighted to hear that you had a wonderful experience with Vicky at our salon. We will be sure to pass along your kind words to her.

We look forward to welcoming you back to our salon soon.

Warmly,
The team at Edward James London - Richmond

Mrs

Kate Connolly
6th Jul 2026
Team Member: Kriyanshi
5.0

Couldn’t be happier with my hair since I’ve been seeing Kriya. Colour and cut are both great and such a lovely experience as well.

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Response from Edward James London - Richmond

Hi Kate,

Thank you so much for the lovely review!
We're thrilled to hear that you're happy with your hair and that Kriya has been taking care of you so well.

We can't wait to see you again in the salon.
Have a wonderful day!

Best,
The team at Edward James London - Richmond

Visit on Sayurday

Liz Mundle
5th Jul 2026
Team Member: Mahshid
5.0
Appointment verified by Shortcuts Software

Another wonderful haircut.
Just a great experience - love the stylist and the place. Treated so nicely by everyone.

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Response from Edward James London - Richmond

Hi Liz,

Thank you for taking the time to leave us such a positive review! We're so happy to hear that you had another wonderful haircut with us and that you enjoyed your experience at our salon.

We look forward to seeing you again soon!

Best,
The team at Edward James London - Richmond

Hair cut with Natalie

Nazli Khoylou
4th Jul 2026
Team Member: Natalie
5.0

I’ve now had three appointments with Natalie, and every experience has been excellent. She is incredibly knowledgeable, takes the time to understand exactly what I want, and always gives honest, expert advice on what will work best for my hair. The haircut is always perfect, and I leave feeling really happy with the result. Natalie is friendly, professional, and clearly passionate about what she does. I highly recommend her to anyone looking for a stylist who truly listens and delivers fantastic results every time.

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Response from Edward James London - Richmond

Hi Nazli,

We are thrilled to hear that you have had a great experience at our salon with Natalie! We are delighted to hear that she took the time to understand your hair goals and provided expert advice for the best results. It's wonderful to know that you left the salon feeling happy with your haircut.

We greatly value your recommendation and look forward to seeing you again for your next appointment.

Thank you for taking the time to leave such a kind review. It's feedback like this that motivates us to continue providing top-notch services to our clients.

Take care,
The team at Edward James London - Richmond

Very pleasant experience

Maria
1st Jul 2026
Team Member: Papri
5.0
Appointment verified by Shortcuts Software

Papri is a very considerate and pleasant person, and she is a very good professional.

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Response from Edward James London - Richmond

Hi Maria,

Thank you so much for taking the time to leave such a kind review for Papri! We are delighted to hear that she was able to make your salon experience enjoyable.

We appreciate your kind words and will make sure to pass them on to Papri. We hope to see you at the salon again soon!

Best regards,
The Team at Edward James London - Richmond

Lovely Stylist, Beautiful Hair Tint

Reshan
30th Jun 2026
Team Member: Bibi
5.0
Appointment verified by Shortcuts Software

She is such a caring stylist and did a fantastic job with my hair colour somehow making me look 10 years younger!

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Response from Edward James London - Richmond

Hi Reshan,

Thank you for such a lovely review! We are happy to hear that you had a fantastic experience with us. Your satisfaction is our top priority and we are thrilled that we were able to meet your expectations.

We hope to see you again soon for your next hair appointment. Thank you for choosing us and for giving us the opportunity to provide you with quality service.

Warm regards,

The team at Edward James London - Richmond.

Skilled and friendly

Reshan
14th Jun 2026
Team Member: Bibi
5.0
Appointment verified by Shortcuts Software

My stylist was fantastic, listened carefully and delivered a perfect cut. Highly recommend!

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Response from Edward James London - Richmond

Hi Reshan,

Thank you for taking the time to leave us a review! We are so happy to hear that you had a fantastic experience with your stylist, Bibi, and that you were pleased with your cut. We pride ourselves on listening carefully to our clients' hair goals and delivering perfect results.

We truly appreciate your recommendation and hope to see you again soon!

Best,
The team at Edward James London - Richmond

Great as usual

Josephine Finzi
5th Jun 2026
Team Member: Ellie
4.5
Appointment verified by Shortcuts Software

Relaxing experience and great stylist

Thank you !

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Response from Edward James London - Richmond

Dear Josephine,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a relaxing experience at our salon and that you were pleased with your stylist, Ellie.

We work hard to ensure that all of our clients have a wonderful and comfortable experience at our salon, so it is always heart warming to hear that we have succeeded. We will pass along your kind words to the team and your stylist, Ellie.

Thank you once again for choosing our salon, and we look forward to seeing you again soon!

Warmly,
The team at Edward James London - Richmond

Lovely hair

adriennr Gordon-Macleod
4th Jun 2026
Team Member: Bardhe
5.0
Appointment verified by Shortcuts Software

Batch’s workdf her magic yet shskn with a fab T section of highlights blending in the inevitable greys ..left feeling full of Vmmmmm!!
Thank you once again you clever talented lady

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Response from Edward James London - Richmond

Hi Adrienne,

Thank you for taking the time to leave us such a lovely review! Our team at Edward James Richmond always strives to make our customers feel happy and confident after their visit.

We're so glad to hear that Barda has worked her magic with a fabulous T section of highlights. It's fantastic to know that you left the salon feeling good. We will make sure to pass on your kind words to her, she truly is a talented stylist.
We appreciate your continued support and we look forward to seeing you again soon.

Best wishes,
Edward James London - Richmond.

Hair Colour

Rosa Davis
4th Jun 2026
Team Member: Papri
5.0
Appointment verified by Shortcuts Software

I had my hair coloured with Papri who provided a really in depth consultation about what would work best for me since I was wanting to go darker and remove very old brassy bleach on my ends. They were really accommodating to me since I was running a few minutes late. Also, the massages were amazing! So relaxing.

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Response from Edward James London - Richmond

Hi Rosa,

Thank you so much for taking the time to leave your lovely review. We are so happy to hear that you had a great experience with Papri at our salon. We pride ourselves on providing in depth consultations to ensure our clients' hair needs are met. We are glad that you found Papri to be accommodating and we are thrilled that you enjoyed the massages during your visit.
Thank you for choosing us for your hair needs and we hope to see you again soon.

Best regards,
The Team at Edward James London - Richmond.

Very best Salon in Richmond town

Kguy
3rd Jun 2026
Team Member: Bibi
5.0

This is my first time getting a haircut here. The service is amazing and everyone is so friendly. Bibi cut my hair, she designed the style for me, and I love it so much. Thank you to all the lovely staff. I’m really impressed!

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Response from Edward James London - Richmond

Hi there,

Thank you so much for taking the time to write this lovely review. We are thrilled to hear that you had a great experience with Bibi and our team. Our goal is to always make our clients feel welcome and leave feeling satisfied with their new look. We are glad that we were able to achieve that with you.

We appreciate your support and can't wait to see you again for your next haircut. See you soon!

Warm regards,
The team at Edward James London - Richmond

My favorite salon

Frangelica
28th May 2026
Team Member: Kriyanshi
5.0
Appointment verified by Shortcuts Software

Kriya is amazing! She takes time to listen to what I want and executes it brilliantly. I keep going back to get my hair cut with her. I couldn’t recommend her enough. The whole staff is polite and helpful and I highly recommend visiting the Richmond location.

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Response from Edward James London - Richmond

Hi Frangelica,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had such a positive experience with Kriya! We strive to create a warm and welcoming atmosphere for all our clients.

Thank you again for your recommendation. We truly appreciate it and hope to see you at our Richmond location again soon!

Best,
The team at Edward James London - Richmond

Best colour in years

Emma
26th May 2026
Team Member: Mahshid
5.0

I have been seeing Mashid now for 6 months and trust her completely with getting the best colour results every time for my hair. It looks so natural and exactly what I want. Highly recommend!

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Response from Edward James London - Richmond

Hi Emma,
Thank you so much for your kind words about Mahshid’s work. We're thrilled to hear that you trust her completely and that she consistently delivers the best colour results for your hair.
We take pride in creating natural-looking and personalized styles for our clients, and we're glad to know that you are happy with the results every time.
Thank you for recommending us, and we look forward to seeing you again soon. Best, The team at Edward James London - Richmond.

Excellent colour service

Elaine
18th May 2026
Team Member: Kris
5.0
Appointment verified by Shortcuts Software

Kris was excellent. He is full of good ideas and a good listener. The colour looks brilliant and the rough dry was superb. Will definitely go back and recommend him to my friends.

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Response from Edward James London - Richmond

Dear Elaine,

Thank you so much for taking the time to leave such a lovely review about Kris. We are delighted to hear that he provided you with an excellent experience and that you are happy with the results of your visit.

We will be sure to pass along your compliments to Kris.

We look forward to welcoming you back to our salon in the future.

Best regards,
The team at Edward James London - Richmond

Hair cut and blow dry

Rachael Firman
10th May 2026
Team Member: Papri
5.0
Appointment verified by Shortcuts Software

Papri is amazing! I always come to her for a blow dry as she knows exactly what I like. First time getting my hair cut with her and I am very happy. I had some concerns as it is very dry and I am losing a lot of hair so it was feeling very thin. My hair feels fuller and softer after.

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Response from Edward James London - Richmond

Hi Rachael,
Thank you so much for taking the time to write such a lovely review. We're thrilled to hear that you had a positive experience at our salon and that Papri took such good care of you.

It's always our priority to make sure our clients are happy and comfortable. We're glad that you're pleased with your blow dry and haircut.

Your feedback and satisfaction mean a lot to us. We hope to see you again soon!

Warmly,
Edward James London - Richmond.

Colour

Ms C
28th Apr 2026
Team Member: Mahshid
5.0
Appointment verified by Shortcuts Software

It wasn’t a straight forward colour change & I felt in very safe & experienced hands with Mahshid. Delighted with the result!

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Response from Edward James London - Richmond

Hi Ms C,
Thank you for taking the time to leave us such a lovely review!

We're glad to hear that Mahshid was able to provide you with a safe and experienced colour change. We take great pride in our team's expertise, so it's wonderful to know that it's being noticed by our clients.

We hope to see you again soon for your next hair transformation!

Best regards,
The team at Edward James London - Richmond

Grey Blending Session

Sadaf Ahmad
21st Apr 2026
Team Member: Edward
5.0
Appointment verified by Shortcuts Software

After 27 years of colouring my hair, this year I decided to embrace the grey and I booked a grey blending session with Ed on Saturday 18/4/26.
To say I’m happy with the result would be a complete understatement! It goes far deeper than how it looks visually. It’s about how Ed has made me feel about myself and the pride he’s helped me feel in my natural silver and grey hair.

I grew my hair out for two months and Ed worked absolute magic. From the moment I arrived, he took so much time and care to explain every stage of the process and manage my expectations as I was nervous as hell! Even though I’ve known Ed a very long time (over20years), he was still so professional and honest with me which meant a lot. He explained everything clearly and set realistic expectations and then completely overdelivered!
There are lots of transformation videos online but, the reality is that this is a highly skilled process and can be very challenging to get right. Ed’s experience really shows…
I also have to mention the cut, which was just as brilliant as the colour. It finished everything perfectly and gave my hair movement and shape, and made the blend look even more beautiful.

I honestly can’t express how grateful I am to Ed and his team for the confidence and freedom they’ve given me through this beautiful grey blending session. I cannot recommend them highly enough!

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Response from Edward James London - Richmond

Hi Sadaf,

Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a great experience at our salon and that you are happy with the results of your grey blending session with Ed.

We pride ourselves on not only achieving beautiful hair transformations, but also making our clients feel confident and proud of their natural hair. Ed is truly a skilled and talented stylist, and we are so glad that he was able to exceed your expectations with his professional and honest approach.

We are also happy to hear that you were impressed with your hair cut as well. Our team is dedicated to providing our clients with the best overall experience.

Thank you again for your kind words and recommendation. We look forward to seeing you again soon at Edward James London - Richmond.

Best,
The Team at Edward James London - Richmond

Life saver

Saffron
14th Apr 2026
Team Member: Mahshid
5.0
Appointment verified by Shortcuts Software

I had a bit of a nightmare appointment with a different salon and I ended up with stripey yellow highlights. I came in and spoke to Mahshid and she really listened and did everything she could to help. Also fitted me in very last minute to get me sorted out before my holiday. She did a root smudge and toner to make everything look much more natural and I’m so happy with the result.

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Response from Edward James London - Richmond

Hi Saffron,

Thank you for taking the time to leave us a review. We're sorry to hear about your previous experience, but we're delighted to know that our stylist Mahshid was able to turn things around for you and give you the results you were hoping for. We are always happy to help and we're so glad that Mahshid was able to accommodate you last minute before your holiday. We strive to provide exceptional service to all our clients and we're thrilled that you're happy with the final outcome.

Thank you for choosing our salon and we can't wait to see you again.

Best,
The team at Edward James London - Richmond

Specialist colouring in relaxed setting.

Sally
14th Apr 2026
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

I travel to this salon. There is a branch closer but this is where Vikki is now and her colouring skills are fantastic.

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Response from Edward James London - Richmond

Dear Sally,

Thank you for taking the time to leave a review. We're so glad to hear that you chose to make the trip to visit our salon for Vikki's colouring skills. We're lucky to have her talent on our team and we'll be sure to pass along your kind words to her.

We understand that our location may not be the closest option for everyone, but we truly appreciate your loyalty and support. We absolutely love making our clients happy and are so happy to have done so for you.

Thank you again, and we can't wait to see you for your next appointment.

Warmly,
The team at Edward James London - Richmond

Brilliant

Stephanie Kemp
11th Apr 2026
Team Member: Papri
5.0
Appointment verified by Shortcuts Software

Brilliant service as always. This is my third visit and I love the salon and cuts more and more every time

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Response from Edward James London - Richmond

Hi Stephanie,

thank you so much for your continued support and for taking the time to leave us a review. We're thrilled to hear that you've had another great visit with us! It makes our day to know that you love the salon and cuts more and more each time.
We will pass along your kind words to our team and we can't wait to see you for your fourth visit. Have a fantastic day!

Best, The Team at Edward James London - Richmond

Thank you!

Sarah
30th Mar 2026
Team Member: Vicky
5.0

Vicky was lovely and I’m extremely happy with me hair, thank you!

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Response from Edward James London - Richmond

Hi Sarah,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with Vicky and are happy with your hair. We'll be sure to pass along your kind words to Vicky.

We appreciate your support and we can't wait to see you again soon at our salon. Take care!

Best,
The team at Edward James London - Richmond

Amazing

Leidy
29th Mar 2026
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

She is amazing.. my hair looks beautiful.. I love her job.. very happy

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Response from Edward James London - Richmond

Dear Leidy,

Thank you so much for leaving us such a lovely review! We are thrilled to hear that you had a great experience with us and we are overjoyed that you love your new hair. It means a lot to us that you are happy with the results and we are so grateful that you took the time to share your thoughts. Your kind words will definitely motivate us to continue providing top-notch services to all our clients.

Thank you once again for choosing our salon. We hope to see you again soon!

Best regards,
The team at Edward James London - Richmond

Blond

Milena
28th Mar 2026
Team Member: Kris
5.0

I back again and Krystian make my hair today . I just want to say thank you for your hard job and profesional job . I will be back again but just for this person . You make my day . I’m happy now . Thank you and all the best for you .

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Response from Edward James London - Richmond

Hi Milena,

Thank you for taking the time to leave such a lovely review! We're thrilled to hear that Kris was able to make your hair look amazing. We truly appreciate your kind words and we will be sure to pass them along to Krystian.

We can't wait to have you back in our salon. Kris will be delighted to see you again and continue providing you with an exceptional service. Have a wonderful day and thank you for choosing our salon.

Best regards,
The team at Edward James London - Richmond

Happy hairSo pleased with

adrienne
18th Mar 2026
Team Member: Bardhe
5.0
Appointment verified by Shortcuts Software

Just lovely to wake up and de my hair looking its best ..
Thank you Barda

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Response from Edward James London - Richmond

Dear Adrienne,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you woke up feeling great with hair that looks its best. That's exactly the kind of result we strive for at our salon.

We want our clients to feel confident and beautiful after a visit with us. So, we really appreciate your kind words and feedback. Thank you for choosing to have your hair done at our salon and we hope to welcome you back soon.

Best,
The Team at Edward James London - Richmond

Amazing Colour Correction by Ellie

Georgia Lee
14th Mar 2026
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

Ellie did an incredible job colour correcting my hair. I came in with quite uneven tones and she completely transformed it - the colour is now beautifully blended and looks so natural. She really listened to what I wanted and explained everything she was doing, which made me feel totally confident in the process. I’m so happy with the result and couldn’t recommend Ellie more. Thank you!

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Response from Edward James London - Richmond

Dear Georgia,

Thank you so much for taking the time to share your positive experience with Ellie at our salon. We are thrilled to hear that she did an incredible job colour correcting your hair and that you are happy with the result.

It means a lot to us that Ellie listened to your needs and provided a detailed explanation of the process, making you feel confident throughout. We will be sure to pass on your kind words to her.

We truly appreciate your recommendation and can't wait to welcome you back to our salon in the future.

Best regards,

The team at Edward James London - Richmond

Lovely staff, lovely service and lovely salon

Elaine Barnett
10th Mar 2026
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

Such a friendly welcome. The salon is beautiful. Staff are so kind. Ellie cut my hair beautifully. Overall experience lovely.

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Response from Edward James London - Richmond

Dear Elaine,

Thank you for leaving such a lovely review about your recent visit to our salon. We are thrilled to hear that you found our team to be welcoming and kind, and that you enjoyed the beauty of our salon. We will definitely pass along your kind words to Ellie, who will be happy to know that you were pleased with your haircut.

It is always our goal to provide our clients with a positive and enjoyable experience, and we are glad that we were able to achieve this with you. Thank you again for choosing our salon and for taking the time to share your experience. We look forward to welcoming you back soon.

Best wishes,

The team at Edward James London - Richmond

Underwhelmed and not good value this time

Charlotte Elder
7th Mar 2026
3.5
Appointment verified by Shortcuts Software

Technically Kriya is very good and she’s now done my hair twice, both times I’ve been very pleased. The reason I was felt disappointed this time is because the trainee washing my hair was rough and kept pulling my hair even when I advised it was hurting. She then kept leaning over me to apply toner to the other side, instead of walking round. At a salon of this calibre trainees should be taught to have a level of basic knowledge and skill which I didn’t see. Towards the end of my appointment it felt short staffed as Kriya had to go and speak to clients arriving through the door. I’d been there nearly 4 hours at that point and was ready to leave, so this made the experience feel clunky and poor value considering the price I paid. I’m usually such a big fan of EJ salons, but this time I felt I had been short changed and although I am happy with my hair, the client experience needs improvement.

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Response from Edward James London - Richmond

Dear Charlotte,

Thank you so much for taking the time to leave us a review. We truly apologize for the disappointing experience you had with us during your recent visit. We completely understand how important it is to feel comfortable and well taken care of during your time with us.

We are glad to hear that you were pleased with the technical skills of Kriya. We will make sure to pass on your feedback to her. However, we are sorry to hear that the trainee did not meet your expectations. Please know that we will take your feedback into consideration and make sure to provide our trainees with the necessary training and knowledge to improve their skills.

We also apologize for any inconvenience caused by the short staffing towards the end of your appointment. We will ensure that our team is well-staffed in the future to provide all our clients with a seamless experience.

Thank you once again for your valuable feedback. We truly appreciate it and hope to see you again soon.

Best regards,
The team at Edward James London - Richmond

Great haircut every time!

Aisha
7th Mar 2026
Team Member: Natalie
5.0
Appointment verified by Shortcuts Software

Always a lovely experience at Edward James in Richmond. Natalie is great at making sure you’re happy with the plan for the haircut, and provides great advice about styling etc. Like many, I’ve had some haircut drama in the past at other salons, but always know I’m in safe hands here!

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Response from Edward James London - Richmond

Hi Aisha,

Thank you so much for taking the time to share your experience at our salon. We're delighted to hear that you always have a lovely time with us and that Natalie has been able to provide you with excellent service.

We're glad that you feel confident in Natalie's abilities and that she has helped you with your styling and haircut needs. We understand how important it is to feel safe and comfortable during your salon visits, and we're glad we have been able to provide that for you.

Thank you for your kind words and we look forward to seeing you again soon!

Best,
The team at Edward James London - Richmond

Fab experience

Linnea Elrington
6th Mar 2026
Team Member: Bardhe
5.0
Appointment verified by Shortcuts Software

Barda was lovely and took exceptional care and time to style my hair in a way that gives me a new, refreshed look.

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Response from Edward James London - Richmond

Hi Linnea,

Thank you so much for taking the time to leave us a review. We are so glad to hear that you had a lovely experience with Barda at our salon. Customer satisfaction is our top priority, so it's great to know that you received exceptional care and a refreshing new look.

We will make sure to pass along your kind words to Barda and we hope to see you again soon for another great styling experience.

Best regards,
The team at Edward James London - Richmond

Great service from Papri!

Sarah Maynard
3rd Mar 2026
Team Member: Papri
5.0
Appointment verified by Shortcuts Software

This was my 3rd appointment with Papri and I’m consistently delighted with the quality of the colouring, styling, and cut. The value is truly unbeatable—£53 for roots and a blow-dry, which even includes a relaxing head massage. The salon has a lovely, high-end atmosphere that makes the whole experience feel like a real treat. Highly recommend!

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Response from Edward James London - Richmond

Dear Sarah,

Thank you for your lovely review of your recent visit to our salon. We are thrilled to hear that you have been consistently delighted with the quality of your colouring, styling, and cut by Papri. We agree that she is an extremely talented stylist and we are lucky to have her on our team.

We are delighted that you also enjoy our salon's atmosphere and find our prices unbeatable. We strive to provide our clients with high-end services at affordable prices, and we are glad to hear we have achieved that for you.

Thank you for recommending us! We look forward to welcoming you back for your next appointment.

Best,
The Team at Edward James London - Richmond

How impressed I am

Molly mead
24th Feb 2026
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

I am very impressed with Ellie who does my hair she is very good at her job and she always does really well with my hair and she gives honest opinion and everyone who works there are lovely

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Response from Edward James London - Richmond

Hi Molly,

Thank you so much for your kind words about your experience at our salon. We are delighted to hear that you are impressed with Ellie's skills and that she has always given you honest opinions about your hair. Our team takes great pride in providing excellent service and it means a lot to us that you think so highly of us.

We agree, Ellie and the rest of our staff are lovely and we are glad that you feel welcomed and comfortable at our salon. We hope to continue providing you with excellent service in the future. Thank you for choosing us!

Best wishes,
The team at Edward James London - Richmond

Long to short straight bob

Anonymous
20th Feb 2026
4.0

It was a nice relaxing time and I've enjoyed the experience the stylist was very patient and she did what I asked for

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Response from Edward James London - Richmond

Hi there,

Thank you for taking the time to leave us a review! We are delighted to hear that you had a nice and relaxing time at our salon in Richmond.

We are glad to hear that our stylist was able to meet your expectations and create the look you asked for.

We hope to have the opportunity to welcome you back to our salon in the future for another enjoyable experience. Thanks again for choosing us!

Best regards,
The team at Edward James London - Richmond

Pure Excellence

Alice
17th Feb 2026
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

I came in for a big chop and a blonde face frame. Vicky smashed it, she looked at all my inspo pictures and actioned the perfectly. Communication was great and I love the results. Super professional experience. Will be back!

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Response from Edward James London - Richmond

Hi Alice,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that Vicky exceeded your expectations with your big chop and blonde face frame. It's wonderful to hear that she paid attention to your inspo pictures and executed them perfectly. We pride ourselves on providing a professional and communicative experience for all our clients and we're glad to know this was reflected in your visit. We can't wait to see you again for your next appointment!

Best,
The team at Edward James London - Richmond

Great experience

Josephine Finzi
30th Jan 2026
Team Member: Ellie
5.0
Appointment verified by Shortcuts Software

Ellie really looks after my hair so well ... it's transformed since I have been coming

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Response from Edward James London - Richmond

Hello Jo,

Thank you so much for taking the time to leave a review. We are thrilled to hear that Ellie has provided such excellent care for your hair, resulting in a complete transformation.

Your kind comments mean a lot to us and we hope to continue providing you with exceptional haircare experiences. Thank you for choosing our salon and for your continued support.

Take care,
The team at Edward James London - Richmond

Amazing experience!

Katie Hale
27th Jan 2026
Team Member: Dejan
5.0
Appointment verified by Shortcuts Software

I look forward to my appointments at Edward James in Richmond for weeks! Dejan is an amazing stylist, he listens to not only what you want for a look but what your lifestyle is to make sure he gives you the best cut. The salon itself is beautiful, the massage and hair wash is magic. The price point also feels fair. Come here and see Dejan if you need a great experience.

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Response from Edward James London - Richmond

Hi Katie,

Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you look forward to your appointments with us at Edward James London.
We also appreciate your kind words about our salon and services, including the relaxing massage and hair wash.
We can't wait to welcome you back for another amazing experience!
Best,
The team at Edward James London - Richmond

Brilliant all round

Beth
21st Jan 2026
5.0
Appointment verified by Shortcuts Software

This was just the pre-Christmas pick-me-up I needed. I’m perennially clueless about what to do with my hair and Ed understood this immediately. Best colour I’ve had in years and the tiniest tweak to a very simple cut that made all the difference.
Good chat too and a very relaxed vibe.

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Response from Edward James London - Richmond

Dear Beth,

We are delighted to hear that your recent visit to our salon was the perfect pre-Christmas pick-me-up! We understand that finding a new style for your hair can be overwhelming, but we are glad that Ed was able to provide you with the perfect solution.
It's wonderful to hear that you were happy with your new color and the subtle changes to your cut. We always strive to create a relaxed and friendly atmosphere for all our clients, thank you for trusting us with your hair and we look forward to seeing you again in the future.

Best wishes,
The team at Edward James London - Richmond

Outstanding

Justine Lloyd Kristensen
18th Jan 2026
Team Member: Vicky
5.0
Appointment verified by Shortcuts Software

I met with Vikki to discuss a restyle… from the very start her knowledge, professionalism and warmth were leagues above other hairdressers in neighbouring salons which I’d experienced previously.
From the girls on reception to the hair wash and coffee and of course, the final outcome, were fantastic! I highly recommend this team.

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Response from Edward James London - Richmond

Dear Justine,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that you thoroughly enjoyed your visit with us and that Vikki's knowledge, professionalism, and warmth stood out to you. Our team takes pride in providing exceptional service to all our clients.

We believe that every little detail counts in creating a great salon experience. And of course, we are delighted that you love the final outcome of your restyle!

Thank you for recommending us, Justine, it means a lot! We can't wait to have you back in our salon.

Best regards,

The team at Edward James London - Richmond