TONI&GUY Kingston Upon Thames in Kingston upon Thames

I have been getting keratin treatment for many years, last year i received a keratin treatment from Toni and guy and it was the best one I had received and left my hair feeling smooth and silky for months after. I went in thinking I would get the exact same results however after the treatment my hair was frazzled and completely ruined. It’s been a few weeks now and I’m struggling with how horrible my hair is feeling. I’m not sure if the stylist put to much keratin in or what? I have since had my hair cut hoping it would feel a lot better but now I am completely put off ever getting my hair done again
:(

I visited the salon a month ago for a cut and colour - the first one for 18 months. I wanted a real treat and went to Toni and Guy over my usual hair salon. I was pleased with the colour, and the colourist was lovely, down to earth and approachable. The cut I had was not what I wanted, but rather what Shelly wanted. This is partially my fault for not interrupting and standing my ground. However, I was in a new salon and I also felt pressured. I do remember saying several times that I wanted a short blunt fringe, but I was told to have a soft one because it would look nicer. There are two reasons why I requested a short blunt fridge. Firstly, because I love them and their not that popular (I like to stray from the norm), and secondly because my fridge gives me curtain bangs, but cut slightly shorter and blunter their not as obvious (I know because I've had them before, many times). Finally by the time I got home my hair was a frizzy, curly mess and my fridge had risen up (it doesn't behave like that when it's shorter and blunt). It hasn't looked much different since, so yet again I'm wearing it tied up. An absolute waste of money. I really wish that I had been listened to. I've had my hair a long time, which makes me the expert on how it behaves! The massage seats were lovely by the way. Also I filled in a form prior to the appointment giving you details about my hair, which didn't appear to be adhered too?? So, I'm off to another salon to get it rectified. More money!!

As usual Teresa did a great cut and blow dry. She seems to really understand how my hair grows and sits. I'm very pleased with it.

Shelley continues to be amazing; she is thoughtful, kind and professional. Thank you for this highly skilled and much appreciated service.

Absolutely brilliant, as always. Absolute pleasure.

THE TREATMENT DIDNT IMPROVE MY HAIR AT ALL IT IS EVEN WORSE, THEY ARE LESS SILKY THAN BEFORE. I wanted to wait few time to see but nothing ! VERY UNSATISFIED.

Absolutely wonderful service from beginning to end. Teresa is a brilliant hairdresser and my highlights are always 100 percent perfect.

I can always trust Teresa to sort out my colour and the staff (particular the junior (male) ) are very friendly and welcoming.

After a couple of years in the hairstyle wilderness, I count myself very lucky indeed to have found my rescuer in Colin! He has restored balance and structure to my short, fine hair through the combination of his exceptional talents, i.e. a very high level of technical expertise together with a real understanding of what the customer wants. A very happy customer indeed! Highly recommend!

It was good to see the salon open again after the second lockdown. Fantastic service as ever.

Brilliant!

Amazing cut, colour and chat with Teresa! Amazing service as always!

Teresa is fabulous best hair dresser ever

Always have great experience and love my hair

Had a great experience at the salon. They were very well prepared for covid precautions, very courteous staff from the receptionist to the young man doing the hair wash/head massage and the hair stylist. Loved my hair cut. Thank you all. Brilliant experience and would highly recommend it.

Lovely environment and Mae did a great job on my cut and highlights.

Really pleased with my hair. Exactly what I wanted. Great care and attention. Colour is lovely and styled beautifully. Will book again for sure.

Very happy with the cut- thanks again!

All round lovely experience. Thanks to Ryan's extremely polite, friendly approach and sunny nature, and Shelley's expertise and natural ability to relate to people.

Azi gave a really great haircut. Was really friendly and personable and made me feel comfortable. Thank you.

Love my haircut and lovely lady.

I always enjoying seeing the team in Kingston
Very Welcoming & environment is so relaxing & friendly
Mae always does my hair lovely & how i want it.
I always feel pampered & happy when i leave & look forward to coming back

Always delightful, another successful colour from Cat who is the utmost professional. Flexible, friendly, welcoming, efficient & knows her customers. Thank you ?

Mae performed a great well needed hair ‘trim’ post lockdown. A big thank you to a very professional and pleasant lady.

Really good personalised cut. Cheers Mae!

Salon was lovely and clean, and followed social distancing brilliantly! Mae did a wonderful job on my hair I really love it.

Very friendly staff and listened to what I wanted and translated my comments into a great haircut and colour.

Mae was so amazing. Friendly and professional. She did a great haircut for me. Thanks!

I am delighted with the highlights I received today from Suzanne. I absolutely love the colour. Suzanne did an excellent job. Very thorough. She listened to what I wanted and the end result was the exact shade of beige blonde that I requested. I am very, very pleased and for sure I will be returning. Thank you very much Suzanne.

Pleased with the level of care taken in the salon to provide a safe feeling environment. Great service from start to finish. Very pleased with my hair do.

Friendly staff as ever, great wash, cut and blow dry.

I have been getting my hair coloured at this salon for a while but today when I went it was a totally different experience for me. After leaving the salon a friend of mine pointed out that only the parts that could be seen i.e front and sides were coloured properly. The roots at the back on lower parts were a totally different colour to the front, making it seem like they were not coloured at all. I went back to the salon to ask the technician why such a difference this time round and she could offer no explanation other than saying it will look different because of how the toner caught on. It was clear this was not a toner fault as the visible parts of my hair were a perfect colour. The technician was very rude after my enquiry so I decided to just leave it. I ended up feeling very cheated as they thought I won’t notice the mess that was left at the back and less visible parts of my roots. It saddens me to have to write this review but their services are no longer what they used to be.

Very pleased with my haircut today, as always. Shelly is just lovely.

Mae, as always, did a great job- my hair looks lovely and shainy! Thank you☺

I went to the salon to do full head highlights,and the result was really nice,Kati a did a very good job

I had a lovely hairdresser and loved my final cut. I had booked my appointment online a month in advance and my booking stated £52. When I went to pay, it was £57 (apparently all prices had gone up). I think it’s disappointing that I was not told there’d be an increase prior to my visit.

Every time I visit, my hair is always 100% perfect

Really nice staff, clean and comfortable salon that is following all the Covid safe rules. Staff always make sure they look after you so you have a nice experience.
Always have a great colour and cut.

PPE is excellent - I felt very safe and the haircut is the best I’ve ever had. I showed Colin some photos and he absolutely nailed the style I wanted. The service was perfect and I highly recommend!

As ever, looked after so well by Shelley & team on the last day before Corona closure.

Brilliant as always and great you fitted me in before the shut dos

Thank you Shelley for looking after James and I so well for so many years. Keep safe, keep well and we look forward to seeing you again very soon.

Shelley has been my hairdresser for years and I would not go to anyone else!

Brilliant as always!

Always warm, friendly, funny and brilliant. Feels like a catch up with a friend and a fab haircut too. Thanks for always looking after me.

My haircut is superb i just love it ❤️
I would like to do future haircuts from him only

I had the absolute pleasure of having Azi cut my hair for the first time today. She was so lovely, gave me advice on what would suit me based on the texture of my hair and shape of my face as well as incorporating what I wanted. I’m super happy with my hair!!

The salon in Kingston were also incredibly accommodating towards me. I wear a headscarf and was given privacy in the downstairs salon area and just felt super comfortable!

Thank you so much! :)

Excellent as ever

Always a great service

I am very thankful for my experience at TONI&GUY today. I had a bad haircut from Headmasters in Kingston yesterday, and so today Mae was very understanding and rectified my haircut with confidence. Thank you!

So happy that I was brave enough to try and new salon and a new stylist. Colin was amazing. I thoroughly enjoyed my visit and am happier with my hair than I have been in about 10years! Colin understood really quickly what I was after and what kind of cut would work for my lifestyle. I’ll definitely be back regularly!