Gary Ingham Salon and Spa - Hampstead

For a half head of highlights and haircut appointment, I was in the salon for around five hours for highlights alone. The reason is that the stylist delegated the mixing of the highlights and it was done incorrectly resulting in my hair turning a pink/purple. It took hours to get the pink/purple out, with the trainee initially telling me that it sometimes happened. It was a complete ordeal. I missed my evening out, didn’t get the haircut and it’s the first time that I have felt near to tears in a hairdresser’s. Whilst they didn’t charge me and a senior stylist did his best to get my hair back to where it should have been there was no
follow up and I still receive the emails to rebook- with no obvious sign that it wouldn’t happen again.

It happened 2 months ago. I haven’t been back. It’s not a cheap salon and I had confidence due to it working with Aveda products. However, my assessment was just relief that there wasn’t damage to my hair and to be able to leave. The rest of the experience was terrible.

He’s a genius! Always in safe hands with Gary and such a joy to spend time with him. Thank you so much.

I have been for my root colour, back at my favorite place, my treat to myself every two months, and just the way everyone is, the interior, the kindness of everyone, the massage at the wash, you just get so much more than you ever thought you would from a hair color.
I would greatly recommend this to everyone.
The products are all good quality, people are generous in their work with people and they are just honestly earning their money and it just makes you feel like there are still people honestly wanting to do something good for other people.
This time does the stylist was not Preeti, Preeti was the stylist last time, but I do not remember the name ofthis very kind and nice young blonde lady who took care of me today.

I have been going to Tracey for years and always recommend her to friends. She is an utter delight - full of positive energy and great at her job. She is a real perfectionist

Holly is always incredible. Every time I book in with her, I leave with exactly what I wanted! So pleased. I also had a blow dry with Lou Lou who was also fantastic as always.

Lou Lou is a delightful person and she gave me the perfect cut. So happy.

This salon is situated in the perfect location. The staff and ambience are always incredible. I am a repeat client because my hair is always styled to perfection and the environment of the salon as a whole is completely inviting and makes me want to return back.

I am writing to share some feedback regarding my appointment today.
Because my usual stylist was away on holiday, the salon reassigned me to another team member so I could keep my appointment. I completely understood the change in stylist; however, I was caught off guard when I went to pay. The bill was higher than my usual rate, and I realized after the fact that I had been paired with a stylist at a higher price tier.
While I appreciate the accommodation, I was not informed beforehand that this swap would come with an increased cost, nor was I given the option to choose. It is quite uncomfortable to be presented with an unexpected charge at the counter without prior notice or consent.
As a regular client who values your salon, I always expect clear transparency when it comes to pricing. I wanted to bring this to your attention directly, as I feel it's important feedback for how client changes are handled moving forward.

Amazing cut and colour, as always! Thank you!

Pretti transformed how I was feeling yesterday. Patient, funny and kind.

Everything is 5 star

Excellent advice and cut from Davide. He always listens carefully to what I want and then gives excellent and recommendations based on his expertise and experience of what is achievable. Lovely salon with a very laid-back, relaxing vibe.

Excellent haircut! Very relaxing experience.

Can’t recommend Davide enough. Today was my second visit and will be back

I had a wonderful experience at this high-end salon for a colour, trim, and blow dry. From start to finish, the service felt professional, relaxing, and very well looked after. The stylist was attentive and clearly very skilled, and I was delighted with how my hair looked when I left the salon.

The finish was glossy, fresh, and exactly what I had hoped for, and the whole appointment felt like a real treat. It was a thoughtful gift, and I’m very grateful for the experience.

A beautiful salon with a great atmosphere and a high standard of care throughout — I would happily return.

I love my sessions at Aveda Hampstead. Everyone is pleasant and welcoming and Tracy always pea a great cut for me. It’s expensive but worth it.

The kindest and most professional hairdresser I could ever ask for. From the moment I walked in, I felt completely comfortable and relaxed. Not only is he incredibly talented at what he does, but he also creates such a calm and welcoming atmosphere. Every visit is a genuinely enjoyable experience, and I always leave feeling my best. I wouldn’t trust anyone else with my hair. Highly recommended!

Brilliant

Had a vision in my mind to go from bright blonde which I've been for 10 years to a darker, natural blonde brunette shade. Lou Lou understood and executed perfectly

Preeti is outstanding! My sister visited from Glasgow to get her hair cut and own dry and Preeti looked after her brilliantly from start to finish. Putting her at ease and giving her a wonderful hair cut and dry! She was so delighted

Veronica took such care. She would not let me leave before my bob was perfect

Lou Lou was superb and went out of her way to make things right for my hair today!
And Ruby was great as usual. Thank you.

Highlights look great and were very speedy! Tommy did an excell

Great experience as always. Hiro never fails to have me looking and feeling wonderful when I leave the salon

Fantastic cut. Preeti really made sure my cut was as I wanted. I highly recommend her.

Davide consistently creates the best look for me, gives advice when I ask for it, and seriously does the best blow drys in London.

Excellent haircut. Good feedback from friends and family.

Holly was incredible! So helpful, very kind and I was thrilled with my highlights.

Holly always gets it right! She really is the best hairdresser! Thank you for always making my hair beautiful! Emma

Tracey- fabulous as always! Love the colour and cut.

Holly is amazing- so efficient friendly and my hair always looks amazing.

Brilliant

I saw Tracy for the first time for a cut and I feel like a new person. She understood my hair and what I wanted. Amazing result. Also Tracy is just a lovely person. Happy customer😊

Lovely experiential hair cut with delightful hair technician

Hiro takes you under his wing with incredible patience. His calm, reassuring manner and dedication truly make the experience exceptional

Veronica is fabulous 👌 If you have curly hair she knows how to deal with it Expect to leave the salon feeling fantastic with curls bouncing behind

Brilliant but as always. Am totally thrilled with it. Thank you so much Gary

Lovely haircut- made me look 10 younger

I was really happy with haircut. Very professional, polite and good service

She’s amazing and really look after my hair and me in a unique very caring way. I’m so happy every time I see her for my hair ❤️ thank you Veronica

Veronica was so lovely. She cut and styled my hair perfectly.

Veronica was so lovely. She cut and styled my hair perfectly.

My hair was cut and blow dried by Lou Lou

I have been coming here since Gary first took over the Aviva salon. All the stylists I have experienced were very good. Hiro has been doing my hair for some time now and he is excellent.

Lovely to see Gary again - He’s always ready on time, friendly and very efficient. Gary takes great care and attention in hairstyling and it’s always a pleasure to have a chat with him and catch up on any news.
My hair looks fabulous again! Thank you Gary x

Preeti dis such a great job with my hair. Better than I had hoped!

I can’t recommend this salon highly enough. I am client with them for more than 10 years and it never disappoint me. The level of stylists, the skills,, the commitment to style and technique makes it one of the best in London.

Hair cut and blow dry.

I saw Lou Lou for colour today and then Tommy for a blow dry after. I was so impressed by the time and care they both took to get the result I wanted for my hair. 10/10 for both! Tommy recommended a few Aveda products which I will definitely try out the next time I visit the salon. Thank you both!

I have been with this salon for well in excess of a decade and really trust the team.

Davide listens to what I want and delivers a high-precision cut with both skill and charm.