Luminis Beauty in Chiswick

I went in for a gel application on Saturday 11 June. It was a bit rushed but seemed okay at first. However, by the evening the polish has started to peel off, bubble and chip (see picture taken the same day as the manicure). After a few days half of my nails were chipped and a few were only half on and had nearly entirely peeled off.

This was part of a block booking of gel applications. I called and emailed to cancel the rest as I didn't want to use them again. They still won't confirm a refund on the future bookings (I was happy to pay for the original application) and every time I speak to them say they will confirm later but never do. They also repeatedly asked me to come in store to discuss but I am away with work for two weeks (hence getting the manicure!). The treatment and service are terrible - avoid at all costs.

I always have the best facial with Alex and she’s always so lovely and friendly and does an amazing job which is why I always come back! :)

I’ve been going to Luminus spa in Chiswick for around 5 or 6 years now. I can’t fault them. I got married recently and in the run up to that, the care, attention to detail and appreciation of the importance to me was second to none. Alex, Emily and Kirsha are superstars. They go out of their way to be accommodating. I can’t recommend the team and Luminus Chiswick highly enough.

Shanade is delightful, very helpful and pilot

I booked a hot stone massage and a murad bespoke facial as a midweek treat and it was certainly that! I was firstly taken downstairs for the massage and my therapist explained that she would get me a dressing gown so that i could have my facial afterwards in one of the other rooms. After a discussion about problem areas and how much heat i can take, she got right down to it, erasing months worth of built up tension! It was just the right amount of pressure and i left feeling so much lighter.
I then went upstairs for a facial and the therapist was lovely. We had a good chat about my skin concerns and the treatment was bespoke indeed. She used different aspects of different facials to send me away with clean, bright, and hydrated skin!

Lovely place wide range if treatments and friendly efficient staff.

Had a delightful and amusing gel/manicure with Collette!!

I popped in on the off chance during my lunch break and hooray they fit me in for a full leg wax there and then. It was great, easy, smooth and no sticky waxy bits!

As always the work done was very good; the staff are charming, competent and friendly. However the coffee is disgusting.. you should never be offering instant coffee!!!

If you want a brilliant wax that is quick and painless as humanly possible, book Shanade.

Had a Deep Tissue Massage with Ewa. Can honestly say it was by far best massage ive had. Will return

She was excellent as usual. Professional, friendly, gentle hands

Lovely pedicure from great staff in comfortable surroundings

Usual great pedicure in excellent environment

Excellent treatments, nice team and salon has a relaxing atmosphere.

Amazing thank you!

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Monika is an amazing therapist, highly recommended.

I have been coming to the Luminis in Chiswick since it opened. Lovely staff, friendly and relaxing atmosphere. Great service and highly recommend their mani/pedi and massages (particularly deep tissue)!

I love the treatments at Luminis. Keri does my facials and she is great and very experienced as well as being knowledgeable about what products/treatments work best and are best suited to you. All the staff are always incredibly helpful and it always feels like a bit of a treat.

My salon of choice although a little on the pricey side.

Amber was lovely! Made an experience that a dread absolutely amazing! Best salon for waxing in my opinion!

Excellent service, professional and friendly.

Lovely staff but extremely overpriced!
30mins back massage was cut to 20mins and my shellac manicure was peeling and chipping within 24 hours.
Not happy.

General comments on revarnish

Fast, efficient and friendly

The only place i’ll go!

I had a shellac pedicure and the results are fantastic. Really lovely staff and I would happily recommend.

Good team. Professional service.

I am very happy with all the treatments I have had at the Luminis salon in Chiswick. Staff are very friendly and real professional. I highly recommend it.

This time it was just a shellac soak off. But always happy with the quality of service and friendliness of staff.

Very professional salon and staff who are extremely friendly, professional and gentle. The treatment was very enjoyable and productive and I will definitely return again soon for other treatments.

My experience was absolutely lovely.
I enjoyed every minute.
Completely relaxed. Thank you

Friendly staff and always helpful and knowledgeable. Too early to review results of treatment but skin feels good.

I have been this morning at 10.45am. To make a pedicure treatment; If I knew I was going to pay 38£ for a 20 min treatment; I am saying 15/20min because while you refill the form the time you have your feets under water and the time you stay to dry the nail polish all together 45min but working really in your feet 15min and I am generous.
Honestly completely disappointed after I arrived home I found out that the only difference between before and now is thr nail polish.
I asked to remove all the hard skin; the lady told me that of course it will be done; which is my main problem and the reason why I went to the salon the hard skin in my feet; but this didn't happen.
When I left I left thinking about coming back once a month as the lady reconmended me so I could keep my feet healthy; but definitely I won't come back aan I wouldn't recommend anyone to do pedicure there.
Thank you
Maria

Really caring and helpful. I’ll keep coming back!

Lovely friendly professional service as always. Great atmosphere and always made to feel welcome

Lovely experience

These beauticians never disappoint me. Their quality of work is outstanding. I have tried many of their treatments and all of them are excellent: facial, pedi and manicure, laser hair removal, massage etc.
The staff is very professional, kind and always welcoming. Strongly recommend it.

Excellent massage experience with Eva. Very relaxing - and felt I was with someone both experienced and aware of my needs.

Really lovely and helpful therapist, so pleased with the result - will definitely be back, thank you

Tidy and efficient wax.
Nice therapists.

Had a great massage here. The therapist was really lovely,, got just the right pressure to dig out that stress whilst keeping me relaxed. Totally chilled

The spa has a strong local reputation and, over many years, has been a go to spot for all my beauty needs. The team are always friendly and accommodating.

Great service and facial - excellent results! Would recommend

Could spruce up the rooms/ bathroom etc

Alex always gives me a great, even tan!! She’s great!!

Off on holiday in next few days. Ready to truly relax as the tensions gone already. Highly recommend.

I had Amber and she was amazing! So quick and not that painful. Will go again!

Great atmosphere, friendly& welcoming . They go the extra mile to put you at ease& enjoy the experience despite any pain!! Thanks to Shanade!

Professional and friendly