Are you looking for a salon that has a happy, fun and friendly environment?
Do you want to find a stylist that enjoys looking after your hair and cares about you?
Welcome to the 'Ella Experience' !
Are you looking for a salon that has a happy, fun and friendly environment?
Do you want to find a stylist that enjoys looking after your hair and cares about you?
Welcome to the 'Ella Experience' !
Read more...Poppy is a first class stylist. She may be recently qualified but she cuts and styles as if she has years of experience. Many years ago, as a Scouser, I used to go to Peter Collinge's salon (brother of the now very famous Andrew Collinge!) Poppy would be very well accepted as a stylist in that salon! Great cut and lovely experience.
This is my third visit to Poppy.
She’s a wonderfully friendly young lady and makes every visit enjoyable!
Daughter came for her hair cut before she is back at school. She had a wash cut and blow dry and she felt so grown up. Her stylist was professional and made my daughter feel special ( for her first experience having more than a dry cut ). Thank you! She truly loves her hair!
First time coming in to the salon and my hairdresser was lovely, polite, listened to what I wanted with my hair and did a fantastic job! Thank you!
Had a lovely experience at Ella Salon with Lucia. She did both mine and my daughter’s hair, and we’re both absolutely delighted with the results! 🌟 Lucia was friendly, professional, and really listened to what we wanted. The whole service was fantastic, and we’re already looking forward to our next visit. Highly recommend!
Lovely result, as always.
I had a trim of my fringe and thought paying £10 as a regular customer was steep ….thought this was a free service . It took less than 5 minutes .
Dear valued customer,
Thank you for taking the time to leave your feedback.
Sorry to hear you were disappointed with the pricing for your recent fringe trim.
Our pricing has a formula and we now have a minimum charge to ensure our business model is sustainable in the current climate.
When booking a fringe trim in advance as a stand alone service this minimum charge applies.
I appreciate this is new and not what you have been used to.
The following option may suit you moving forward…
If your fringe trim is combined with another service ie a blowdry I am sure your regular stylist would be happy to accommodate the trim without an extra charge as it can be incorporated within the blowdry time.
Please feel free to discuss the best pricing option moving forward with your stylist to ensure the best value.
We appreciate your loyalty and hope to continue providing you with excellent services in the future.
If you have any more questions please don’t hesitate to call me on 01242526333
We look forward to seeing you again soon!
Sincerely,
Daniela
Great advice and ideas for changing my hair style,
As always I really enjoyed going to Ella’s and finally having my over brown hair cut and it looks great. Thanks Jade - Thanks Ella’s!
Thank you for the service, Im always happy with the final result and Im feel very comfortable, Jade is a very good hairdresser, friendly and pleasant .
Really friendly and polite, great service and cut
My local salon always gives me a great experience. Billy-Rae is the best at hair wash & blow dry.
I had a head spa with Billie and hair cut with Mel today. The head spa was very relaxing and I could very easily have dozed off, my hair is feeling so much softer and in much better condition after. I then had an amazing haircut with Mel, she listened to exactly what I wanted and it is such a lovely cut. The atmosphere in the salon is always so friendly and welcoming. I love my visits to Ella’s and always leave feeling so much better. Thanks Mel and Billie!
Lols and feels fabulous Jade is always caring and listens carefully.
Wonderful as always. My hair now looks beautiful with a classical ‘bob’.
After a very long absence of going to a salon, I have been able to overcome my anxiety to be able to have my hair done regularly and consistently well by Poppy who just knows my tones and colours and the way my hair works. I trust her implicitly l. The girls who assist with washing and blow drying are an asset to the team and the whole experience.
As always great service.
Lucie did my hair perfectly and was lovely too chat to, will be coming again soon to get my hair cut :)
Really great experience yesterday! Very happy with the colour advice and cut. Have already rebooked.
Hi Victoria,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you were happy with the colour advice and cut you received at our salon. It means a lot to us that you have already rebooked - there is no better compliment than a returning customer.
We are always committed to providing top-notch services to our clients and we are glad to see that it reflects in your review. We look forward to welcoming you back and providing you with another great experience.
Thank you again for choosing us and for your kind words. We appreciate your support and hope to see you soon!
Sincerely,
The Ella Hair & Beauty Salon Team
My first time at the salon was incredible. Very personable staff, the service was excellent and my stylist Sophie is very talented in her work.
Service ok overall. Thanks
It was lovely and quiet in the salon to begin with, air conditioned and comfortable. First time colouring here, good results, efficient process. Lovely head massage. What more could I ask for?
Poppy’s been colouring my hair expertly this year so much so I felt brave enough to have my first cut in a very, very long time. So glad I did, combined with my colour, highlights, toner and sassy cut my hair feels amazing and date I say I feel great!
Felt totally ripped off at Ella - was charged £48 for a 15 min dry trim! How do they justify that…?
Hi Sue,
I just wanted to get in touch as I think there may be some confusion around the pricing and times of your recent apt with Letia.
You were booked for a Colour and 15 minute blow dry - the blow dry was charged £16.
We have no record of you being charged for a £48 dry trim.
I can see you came in the week before with Mel for a wash cut and blow dry.
I hope that reassures you and that you no longer feel ripped off.
I will resend the email receipts for your reference.
The team always strive to give a 5 star service so please do let me know the reasons marking us down so that I can address any issues.
I look forward to hearing from you,
Daniela
[email protected]
Another lovely couple of hrs in the chair being advised and cut by Mollie. Walked away with something a bit different and exactly what I asked for. Mollie always considers my needs as I always fancy a change!!!
I was very pleased with my hair cut and blow dry today.
Poppy did exactly what I asked and the finished result is one of the best hair cuts I have had for a long time!! So well done.
I was worried about getting my hair cut but Poppy listened to me and checked with me and fully understood what I wanted. Am so pleased with my cut, Will definitely be returning.
Very happy Lovely stylist very patient and friendly would highly recommend
Jade is an excellent stylist and has done another great job with my hair 👏
A lovely lady,very friendly and I left feeling very happy with my hair
Amazing team , place and products
Great cut. Always excellent service
Very enjoyable experience. I have been to many salons in Cheltenham looking for the best fit for me. No need to look any further. Thank you
Amazing experience with Poppy as always - love my colour and cut!!
As always, a fantastic cut in a friendly, sustainable salon. Thank you, Mel.
Mel looks after my hair so well. She listens, understands what I’m saying and acts. I have had a few appointments with Mel and have never left disappointed. Thank you.
Jade is always so amazing and talented with how she styles and cuts hair, especially as mine is notoriously frizzy and needs a lot of TLC! she gave me lots of layers and knows exactly how to give my hair direction to really bring out my salt and peppers. She is the loveliest and I can't recommend her enough, and she is so sweet!
Delighted with my new hair coour !!
Thank you Sophie
I’ve seen Jade several times now and am always pleased with the result.
The Salon offers a lovely relaxing experience.
Mollie does an amazing job. I always leave the salon very pleased.
Always a lovely experience at Ella Hair .
Jade always gives me great advice on my hair and does a fabulous colour and cut .
A very friendly and welcoming salon.
Very happy with my haircut with Mel today, and products used
I was pleased with my first visit to the salon. My stylist listened to what I wanted, even gave me tips on how to create waves in my hair myself. I prefer to just sit, relax and have my hair done rather than chat and Poppy appeared to be aware of this.
Today was the first time for me to be a client at Ella's. Sophie was new to me and I to her. Sophie had no idea how my hair takes to colour and the way it behaves. Yet Sophie listened to my ideas and made suggestions which absolutely paid off. The colour, cut and care was outstanding. Thank you Sophie.
I'm proud to say Ella's is now my local salon.
Jade really listened to what I was looking for today and asked lots of questions to help me to achieve what I wanted. I'm really happy with the result.
Great salon , always very happy with my haircut. Efficient staff with regard to booking future stuff, appointment reminders. It’s just perfect
I always have a great experience with mollie she knows exactly how to cut and colour my hair . The salon is friendly and relaxing
I was so pleased to have my hair styled by Letia yesterday, she listened carefully to what I wanted her to do, and gave me some helpful advice, with the result that I now have a lovely new hairstyle. Thank you so much, I will be back! By the way, a great cup of tea too.
Love my new colour, thank you Mollie!
I had a balayage and cut with Poppy this morning. Poppy really listened to what I wanted during the consultation and worked with Mollie to make a plan for my Balayage as my hair has been coloured multiple times to lifts different colours. The result is perfect. Exactly what I wanted. The blend of the balayage into darker roots and the tone of the hair looks really good. I’m always very fussy when it comes to my hair colour and Poppy has got it exactly right!
Are you looking for a salon that has a happy, fun and friendly environment?
Do you want to find a stylist that enjoys looking after your hair and cares about you?
Welcome to the 'Ella Experience' !