TONI&GUY in Colchester

I booked an appointment (I was a regular client) 2 hours before it, they had availability so I booked last min. I then had an emergency with one of my animals being bitten and needed to go to a vet. The salon charged me full fee and wouldn’t move me to a different day. Disgusting

I was so pleased with my cut today. Dean was meticulous in taking weight out of the top part of my wavy hair and layering it really nicely and putting curl into it. I have quite unruly hair which doesn't fit a 'style' very well, but I've never been happier with it from cut to cut. The staff are all very friendly and welcoming, and the pre-cut part of shampoo, conditioning, scalp massage and coffee are all nice and relaxing . I really enjoy my visits and highly recommend the Colchester salon.

Full head of highlights today by Jade.
My hair looks amazing , all staff very professional and polite. I am a very happy customer

I visited the salon today for a cut and colour.
I am a regular client to this Salon.
India and Rob were brilliant as usual.
The junior staff were polite and very caring yet very professional.
I can thoroughly recommend this salon.

Always get the best treatment I have Sadie she’s always friendly and listens to me love my colour and cut and best head massage and shampoo from Sharon

Always been happy when having my hair cut here, especially recently by Rob and Sadie. They listen to what you want and deliver lovely haircuts, they are professional and friendly too. A bit more expensive than other salons in town but you get what you pay for.

The ambiance of the salon was amazing, very relaxing, salon was spotless.
Had a fantastic cut by Rob and a great Colour from India.
Thank you everyone.

Had my hair cut today by Agne and she was so helpful from the get go! Gave me lots of advice to help look after my hair and listened to exactly what style I wanted! Will definitely be booking another appointment with Agne!

I booked in for a full head of highlights & a cut & blow dry. My brown hair with blonde highlights turned out to be ginger! I’ve always had layers in my hair but was advised all one length would look better - it doesn’t, it’s now blunt & heavy. I was pressured into paying £22 for an olaplex treatment as soon as I came in the salon so I ended up paying £212 for a hair do that I hate. The website states £65 for a 60 min cut & blow dry - mine took half that time.
I’ve send 6 emails to 2 different email addresses to complain with photos & had no response at all! I should be at least partially refunded so I can go & get my hair rectified as I’m extremely upset with it. Terrible customer service.

After four months since my last cut and colour because of the Lockdown, i
India coloured my hair and Rob cut my hair.
Had a fantastic colour and cut.
The staff were well organised, the ambiance of the salon was great.
Thank you and I shall be returning to the salon very soon for another cut and colour.
Keep up the good work guys!

Very attentive hairdresser who took the time to listen and cut my hair exactly as I asked for it to be cut. Great job!

My experience wasn’t great !! Left me waiting, station not clean, offered a tea but never received, sent upstairs and the place was a tip and felt like my hair cut was rushed due to running out of time as the next customer was waiting.
You pay extra for service, and the experience !! Both missing !!

I left the salon completely satisfied.
Love my hair colour

Thank you so much

I had my hair coloured by India today and then cut by Jade. They are absolutely brilliant, really friendly and very knowledgeable. I felt in very good hands with India and Jade and will definitely book in again with them.

Everyone was so courteous and friendly. Aimee made me extremely comfortable and understood precisely what I wanted my hair to look like. I am very happy with the final look. Can’t wait to book an appointment again!

Brilliant service - so pleased with how Danny did my hair, I only wish I could get the same look when I do it!! Big thanks

I booked online on the 23rd of November for a ladies cut with Rob. I have never had my hair done at your salon before and he had come highly recommended. When I phoned to confirm yesterday I was told I didn’t have a booking as I booked on the old system.
I explained I had a confirmation and couldn’t have my time but was offered a later time (his lunch break) or a different stylist. I also work in a service beauty industry and scheduled my clients around this prebooked time frame. I can’t just reschedule clients to get a last minute haircut.
I had no choice but to take an appointment with ***** I came in with an open mind and in need of some guidance. While he did take some time to explain what he would be doing and probably has executed the cut he envisioned.. I’m left pretty deflated. It does look better than what I came in with, but it’s really not what I wanted. I wanted it shorter with more volume and appreciate the layers..but after getting home, I realise it looks more like an A-line Bob... which I hate. So I’m pretty disappointed. I don’t do lots with my hair so I wasn’t expecting too much or feel I’m being overly picky. I just have what I feel is a very dated haircut...and that’s disappointing to me.
I would also like to add that while he was very polite and professional.. I didn’t get the feeling he was in a good mood or even happy to cut my hair, which is also disappointing. I realise that these last six months has been beyond depressing for the beauty industry and my return to work load is draining just like yours..but I did expect more. Again, no offence towards the stylist, maybe it’s just an off day for him. I really wanted to book a Color appointment soon but reluctant after this experience and this feedback. I do have an appointment with Rob for my son and hopefully that will be a better experience.

Lovely staff. Excellent service

Excellent - great service by Lauren

Another perfectly managed visit to the Salon today. Every care is taken and another great haircut.

As always I had an excellent colour refresh and cut n blow dry. Staff are always very friendly and Danny is an excellent colour/stylist

I am so pleased with my hair! A great resource-style by Carys and beautiful colour by India. Thank you!

Loved my new hair cut and style!

Danny is very talented & intuitive. He knows what will & wont work for my hair & he always gives me an amazing haircut.

Great

I had a great experience today. Sarah was wonderful and very quick at cutting my hair. The salon was very clean and well organised and it made me feel safe and relaxed. Thank you !

Excellent service as usual.

I’ve been going here for a few years and it’s consistently good also the staff are great.

As always the experience at the salon in Colchester was professional and first class. Aimee as always was her happy self and made me feel amazing after my cut and finish. The two girls who were so busy washing hair. doing the towels, and lots of other tasks deserve a mention. Although it was a very busy day for all the hairdressers and helpers I was greeted with a smile and given a coffee whilst I waited (I was early) 10 out of 10.

Excellent as always

Great service lovely cut

As always excellent service from Danny

Had a restyled- the stylist was fabulous I am really pleased with my haircut and the whole experience was great

Great post lockdown/Christmas cut. Thank you.

I have been a T&G customer for several years and would not contemplate going elsewhere.

Today i was seen by Molly who did a great job sorting my bad hair colour ( out of a box colour !! )
Thank you for turning me back to blonde
and our lovely chat !

Excellent customer service received and she explained what would work best, even seeking a second opinion to ensure i was happy beforehand.

T&G Colchester - You always go that extra mile to make sure the customer is happy.
Would recommend to anyone.

Thanks again xx

Excellent service 👏, over the moon with my hair colour and style as always when I visit Toni&Guy ,a huge thank to Agnes for all the work she done to my hair...

The stylist was incredibly pleasant and most accomplished.
I went from 7 months grey rooted witch hair to short and stylish.
Am about to book my next appointment.

Excellent

Great service, very clean and felt super safe. Still a warm friendly atmosphere. Thank you Molly.

Thank you Rob for an excellent cut; my hair is so easy to manage, it is a great style which falls back into place without any effort. I am very pleased with the outcome.

Very nice washed hair and cut was relaxing and comfortable and great hairdresser

Excellent creative style by Mollii - thank you

My 12 year old had a wash, cut and dry. The young lady was very talkative and polite. Fantastic service highly recommend

Excellent visit to salon couldn’t fault it.
Lovely cut and colour

Had a great time at Toni & Guy where I got a balayage and cut. Jade was amazing at recommending what to do with my hair and it turned out perfect.

Having my first colour at 43 this was a very positive experience. I felt well advised, pampered and completely satisfied with the result. A very professional and friendly service. It was expensive but worth it

Very welcoming staff!! My friend and I had an amazing time. It was all very relaxed and no disregard of Covid regulations! 10/10 would recommend.

Love the treatment I get every time i’m in the salon, great advice given, condition of hair is always paramount, health and safety with Covid adhered to and most of all, every time I step out of the salon I love my hair. Thanks so much!

Good efficient and pleasant service

My stylist was Sarah
She was very professional and I was very pleased with the outcome