TONI&GUY in Durham

This salon has quite honestly ruined my hair. I went in here with very healthy long blonde hair. I've been having blonde highlights for years. I went in simply for a half head of highlights for my roots and asked for exactly the same colour, if not ever so slight lighter blonde round my face.
The girl who did my hair absolutely lost control and I now have very clearly pink/ orange hair which I absolutely hate and would never ever request. My roots are still visibly an inch or two and haven't been covered seemingly at all.
She tried to correct the pink/orange colouring in the salon by stripping it which left my hair so incredibly damaged that they had to condition it 4 times and make 4 attempts at drying it because it was like straw.
I was in there for 5 hours. Several staff members tried to rectify the situation but absolutely nobody seemed to know what they were doing and all seemed to be in complete blind panic which was incredibly stressful for me. In the end it was so brittle and damaged that I had to leave with wet hair because it couldn't be blow dried without snapping. I'm absolutely gutted and I'm embarrassed of the absolute state and colour of my hair and right before Christmas. The colour will eventually fix but you have completely destroyed the health of my hair permanently. I wish so very much that Id never gone to this salon at all.

I was so impressed with my whole experience from start to finish! I showed my stylist a pic on my phone of a desired outcome and she couldn’t have done it any better. Absolutely love my new hairstyle- can’t recommend enough!

Absolutely amazing, make me feel so welcome and comfortable the entire time. She listened to what I wanted, and advised what the best thing to do would be, il definitely be coming back next month and every month hereafter just because she is brilliant at her job! Thank you charleigh

Super cut from lovely Wendy who always knows exactly what I want.

Another good experience.
Attention to detail as always.
Good info on updated promotions
Thanks Wendy

Professional expert cut. Salon staff always friendly and helpful

excellant as always

Just a great experience as always, excellent cut and great staff.

I have been a client of Toni and Guy for many years because the training the stylists receive is excellent for both colour and cut and they are both friendly and professional.

I have been a client of Toni and Guy for many years because the training the stylists receive is excellent for both colour and cut and they are both friendly and professional.

I really needed my visit to the salon today. Such lovely staff.

I have been happy with all of my visits to Toni & Guy but this time I was even more pleased than usual. I love what ?Victoria did with my hair.

Very attentive and making sure the style was what I wanted.

Like always fabulous haircut and colour lovely relaxed atmosphere great team highly recommended.

Thank you for the experience today it was very sleek friendly and relaxed.

Pleasant experience. Though time taken was much longer than expected it was worth it as the cut was excellent.

Pleasant experience. Though time taken was much longer than expected it was worth it as the cut was excellent.

Another excellent job. Thank you :)

What I love is when I go to the salon and Wendy makes suggestions, and she always gets it right. So lucky to have an amazing, talented lady looking after my hair

Listened to what I wanted, explained everything throughout, brilliant haircut and a lovely girl thank you 😊

Wonderful haircut and wonderful people! Will be back soon.

Sadly the most disappointing cut I have had in long time and the most expensive. Looks like hair has been cut with garden shears. Not at all what asked for or wanted. Had to even up sides as one down to chin and other up by ear. Doesn’t sit in any way so have to wash every day. Never happened before here. Cried when I got home - unlike me. Will still go back as best hairdressers around but not to that stylist. Come back Ashleigh!

Amazing relaxing experience as always & love my new style

Thank you Catherine for getting me in before the lockdown and for the great cut. I really appreciate it.

Delightful visit as always. Loved my new style. Whole welcome & relaxed visit was lovely.

As always Wendy does a really lovely job - she knows what I like & never fails to provide it!

Very good. Lovely girl and gave me exactly what I wanted and more

Very friendly and cheerful staff and a great haircut. And I was fitted in before the lock down

Amazing service and cut

Fantastic as usual. I love my visits to T&G and Wendy kindly fitted me in on a Sunday before lockdown starts.

The service I received was fantastic as it always is, all of the team are very friendly

I love my hair, thanks.

Excellent as always, Amazing cut and colour by Wendy and Carly
Salon is clean and so safe during these weird times
Absolute 10/10 for the team

Really pleased with my cut and style today.

Brilliant service as always and an amazing colour. Thank you ☺️

It is always amazing to get my hair done in this lovely salon. Wendy is brilliant, she gives great advice and I am over the moon with my cut. Made me feel great thank you xx

Excellent service as always . Over the moon with my colour as well . Can highly recommend . All staff very friendly,

Feel totally renewed coming out of the salon. Always a good friendly bunch with a great atmosphere. Without much help from me Wendy totally gave me what I needed in a new look. Fabulous!

Victoria cut my hair after I noticed a different member of staff with a lovely haircut, which was also her work. She made sure my hairline was very clean, gave me some styling tips and showed me how to use straighteners to create texture. Everyone else was very forthcoming and helpful as well.

Very professional in challenging circumstances. Really well run salon.

Superb as always- I cannot recommend highly enough. Wendy knows her stuff and is incredibly precise. She works with the hair and person in front of her rather than anything prescribed - not an easy thing to do! She has also done a great job in ensuring the salon is covid secure yet retained the usual feel and atmosphere from before. Thank you Wendy!

Carly and Catherine always make me feel special. They take time to understand what I like and always advise what is best to do

What a delightful, informative and caring young lady!

I had a lovely time, the attention I was given was 2nd to non. I felt incredibly safe in the salon, all sanitary rules were excellent and made me feel safe and it added to my enjoyment

Cannot recommend Wendy highly enough. I will be back again. Great cut and style

Petra was so friendly and professional, she explained every step to me and made sure I was happy with everything she was doing. I absolutely love my hair and I can't wait to show it off!

Fabulous service from Carly. I wasn’t sure what to do with my colour after having my hair cut short. Carly offered me great advice taking into account maintenance and my lifestyle. I’m am really pleased with the result. Professional and friendly I really enjoyed my appointment. X

Excellent haircut, delighted once again with T&G Durham

Fantastic!
Every member of staff so warm friendly and welcoming. Very well run salon. Catherine is a fantastic stylist. Have been having my hair cut by her for almost 10 years now.

Good style as always