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The Haven On The Loch

4.98
1 Balloch Galleries, Balloch Rd, Balloch, Alexandria, Dunbartonshire, G83 8SS

About us

Nestled at the foot of lush green mountains and only 2 minutes walk from the crystal clear waters of Loch Lomond sits The Haven on the Loch.

We are proud to say we have been established for over 15 years now and during that time have built a strong, professional team of therapists who offer the most complete range of treatments and services, in a relaxed and comforting environment. We may not be able to guarantee glorious sunshine but we can promise you a first class experience everytime you visit.

We work with premier brands such as Environ, Dermalogica, Jessica, Bare Minerals, Melt Candles, Lycon, Lava Shells and La Sultane de Saba to provide the very best in all areas of health, well-being and beauty.

Whether you are in need of a pampering body treatment, a luxurious beauty boost or simply wish to switch off and forget the stresses of everyday life, you'll find exactly what you are looking for here at The Haven on the Loch.

Read more...

Opening hours

Monday 09.30-20.00
Tuesday 09.30-20.00
Wednesday 09.30-20.00
Thursday 09.30-20.00
Friday 09.30-18.00
Saturday 09.00-18.00
Sunday 10.00-17.00

Reviews

4.98
48 verified reviews
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Wonderful!

Amanda David
17th Mar 2019
5.0

I booked this as a treat during a trip to Glasgow and I was really impressed by the quality of the treatments, the level of service and the professionalism of the whole experience. I left feeling pampered, relaxed and my skin felt amazing! Lovely staff, thoroughly recommended.

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stones

Anonymous
27th Nov 2016
5.0

Been a few times great girls .fab massage had stones lots of times you come out feeling renewed and ready to go . Great

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1st Visit to the haven

Anonymous
24th Oct 2016
5.0

Brilliant, friendly and professional service.

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Response from The Haven On The Loch

Really pleased you enjoyed your visit.

Hope to see you again soon.

regards

Debra

Ahhhhh bliss

Anonymous
26th Sep 2016
5.0

Enveloped cosily in heated blankets so comfortable. The reflexology was divine couldn't recommend it more. Slept so well afterwards as I felt so relaxed.

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1st class Massage

Anonymous
23rd Sep 2016
5.0

As ever Ailie's massage fie phenomenal. So relaxed and now pain free.
Worth every penny.

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excellent!!

Anonymous
19th Sep 2016
5.0

I love getting massages and this was one of my best. I am 36weeks pregnant and it was so endulging and comfortable all the way through. Lovely staff at each stage of my visit, I am planning to have one weekly until the baby arrives :-)

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Hopi ear candling

John McGuigan
14th Sep 2016
5.0

Excellent treatment session - blocked ears no more ???? Very friendly helpful staff thx so much

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Response from The Haven On The Loch

Glad it helps John. See you next time.

Regards.

Debra

best ever

Anonymous
8th Sep 2016
5.0

Just want to say thank you for the best massage ever can't thank you enough

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Response from The Haven On The Loch

Really pleased you enjoyed it.
Regards

Debra

Haven Review

Anonymous
26th Aug 2016
5.0

Excellent service lovely surroundings friendly professional staff

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Wet day oasis

Andy white
21st Aug 2016
5.0

Great place and great service thank for a great massage feeling all relaxed and ready for the rest of the week thanks again Andy

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Response from The Haven On The Loch

Oh, you've made us blush!

See you next time.
Regards

Debra

Chill out time

Margaret
20th Aug 2016
5.0

I go regularly to The Haven and I'm never disappointed.The girls who work there are fabulous,they are friendly and welcoming,particularly Ailie who I always go to.I would definitely recommend them

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Lovely massage

Anonymous
19th Aug 2016
5.0

Had a lovely massage at the Haven in Balloch today by Joanne, she was very friendly and I felt great after it! Thanks

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Excellent

Anonymous
19th Aug 2016
5.0

As always I am delighted with the service and treatments from all the staff. Lauren did my nails and I'm delighted with how they look

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Extraordinary

Julie
18th Aug 2016
5.0

The most wonderful experience ????

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Amazing Environ facial!

Nikki
13th Aug 2016
5.0

My skin looks & feels better than ever - would highly recommend this treatment and I've invested in the products the therapist used on my skin - thank you so much . I'll be booking in next time I'm up in Loch Lomond :)

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Response from The Haven On The Loch

Hi Nikki. Really pleased you saw an immediate effect on your skin. Looking forward to seeing you at the Skin analysis event on 31st.
Regards
Debra

Fabulous Hot Stone Massage

Anonymous
6th Aug 2016
5.0

I can wholeheartedly recommend the hot stone massage at The Haven on the Loch. So relaxing - Ailie worked wonders on the tension in my neck and shoulders. My go to venue for a bit of much needed pampering.

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Indian head massage

Anonymous
4th Aug 2016
5.0

Had this done this morning WONDERFUL !!!! Thank you. ????????????????

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Response from The Haven On The Loch

Glad you enjoyed it.
Regards

Debra

hot stone massage

Anonymous
4th Aug 2016
5.0

This was my 3rd massage by Ailie. Had a very painful shoulder so kept it to a back and shoulder massage. Pain now gone and mobility improving all the time. Continuing a maintenance massage every 3 weeks as I have benefited so much. Definitely recommend it to anyone. Certainly beats physio!!

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Response from The Haven On The Loch

Really pleased you're feeling the benefits.
Regards
Debra

Excellent service

Anonymous
30th Jul 2016
5.0

So grateful to be fitted in at short notice. Beautiful choice of nail varnishes. So happy with the finish. Lovely people. What more could you ask for xx

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Response from The Haven On The Loch

Glad we could get you in at the last minute. Hope to see you again soon.
Deb

Waxing

Linda Mather
30th Jul 2016
5.0

Hi I normally have a reaction for hours after waxing but I can honestly say this time lucky if it lasted 20 minutes brill service

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Response from The Haven On The Loch

Thanks Linda. Glad it worked well for you.
Regards
Deb

Excellent facial

Anonymous
30th Jul 2016
5.0

Excellent treatment at the haven with Lynn who is excellent therapist my skin looks great

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Massage

Madeline Johnston
30th Jul 2016
5.0

I loved my massage, a great way to spend a half hour, managed to relax into it very quickly as the staff put you at ease and very friendly like I had known them for years.

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Response from The Haven On The Loch

Really pleased you enjoyed your time with us. Hopefully we'll see you again soon.
Regards
Debra

Beautiful Surpris

Adele
24th Jul 2016
5.0

After a hectic week of work, I booked a last minute appointment for eyebrow shaping.. On way to appointment wondered if there was a remote chance of a massage, what with it being Saturday.. On arrival I asked and to my absolute delight was informed of a cancellation just before I arrived.. As always the eyebrow shaping was great and the massage.... Well, the massage was immense, I felt amazing after it.. All the staff at The Haven are brilliant, can't praise them enough.. Must make more time for myself..

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Response from The Haven On The Loch

Thanks Adele. It was just meant to be wasn't it? See you soon.
Regards
Debra

Fantastic experience

Anonymous
24th Jul 2016
5.0

I received a voucher for my birthday from my friends at work. I chose the wellness massage.Great choice - it was an hour of bliss. Lauren was my therapist and she was very friendly and put me at ease. The salon itself was welcoming and I'll certainly be back!

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Response from The Haven On The Loch

Really pleased you enjoyed your visit. Hope to see you again soon.
Regards
Debra

Excellent salon

Anonymous
22nd Jul 2016
5.0

Lovely salon, staff and facilities, service has been consistently professional and welcoming over the years.

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Really good , would recommend

Sophie mcled
21st Jul 2016
5.0

The lady who was doing our eyebrow waxing was very friendly and talkative , she did a really good job and I would definetley go back

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Response from The Haven On The Loch

Thank you Sophie. It was nice to see you and hope you enjoy the rest of your holiday.
Regards
Debra

Great Spa - gentlemen friendly

Matt Gemmell
20th Jul 2016
5.0

This is a great wee spa and is gentlemen friendly and not too girly intimidating for men. Women might not get what I mean but I bet a lot of guys would ! I have been using Haven for over a year now as part of my overall fitness and wellbeing. Sometimes it seems hard for men to find a place that feels comfortable with and for men but when I found Haven I've never looked back. I've only ever had massage so can't comment about other beauty services. I look forward to going each time
and the staff know exactly what pressure I like etc. They also are very good at spotting things like areas of soreness and today my therapist commented after that my arms were very tight. I had been using heavy power tools earlier in the week and thats a good example. I find it good value too and pay for a course of five and get one free which helps. Could not recommend enough and always feel wonderful afterwards. Its a treat yes but am I worth it ? ..... Yes and so are Haven !

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Response from The Haven On The Loch

What can I say? Such nice words Matt and its always a pleasure to see you.

Regards
Debra

Heaven

Anonymous
20th Jul 2016
5.0

Just been to the Haven for a dermatological facial. Takes about an hour but wish it was longer. Very very relaxing. Lots of pampering on your face and neck. Feel like a new person. Lovely girl Lauren.

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Response from The Haven On The Loch

Really pleased you enjoyed your Dermalogica facial so much. Next time you might want to add one of our Touch Therapies onto the end of it? Its an extra £15 for a lovely Massage or Reflexology and really rounds the facial off nicely.
Regards
Debra

Head and shoulder massage

Magdalene
20th Jul 2016
5.0

I had been suffering from a headache for a few days, this massage was amazing, relaxing and made a huge difference on how I was feeling, headache was gone that night. Relaxing music, smells, atmosphere... Totally recommend !!

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Response from The Haven On The Loch

Really pleased it helped the headache Magdalene.
Regards

Debra

Total Relaxation

Anonymous
19th Jul 2016
5.0

Had an amazing facial at the Haven including a head massage. Very relaxing. Came home feeling fantastic. Skin feeling lovely!

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Response from The Haven On The Loch

That's great to hear. Thanks for your review.
Regards

Debra

New Wax

Jody
18th Jul 2016
5.0

Visited the salon today, always receive professional service. Beauticians are friendly and put you at ease during treatments. New wax was used and full explanation giving which was greatly received, love the new wax ????

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Response from The Haven On The Loch

Hi Jody. Really pleased you love the new waxing system. We will still be using our old favourite Lycon as well but have found Epiloderm is fantastic for certain areas and hair types. Looking forward to seeing you again soon.
Regards

Debra

Heady aroma, amazing experience...

Fee J
15th Jul 2016
5.0

I am a regular at The Haven on the Loch, I always leave looking and feeling better, this is due to the amazing treatments and warmth of all Debbie and Eric's staff. The girls are happy to see you when you arrive, the care and attention to detail shown to customers from knowing clients by name to the text message reminder for your appointment is fantastic. I would recommend treatments at The Haven on the Loch. You always have fabulous products in stock, I've bought a variety of quality products for myself and for gifts. See you again soon...
Fiona

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Response from The Haven On The Loch

Kind words Fiona. Much appreciated.
Regards
Debra

Haven Indeed

Sacha McKenzie
14th Jul 2016
5.0

Second to none, all staff are true specialists in making every treatment a real ritual. La Sultane de Saba brand is really special, very unique. Also perfectly located for a day out in Lomond Shores. I would gladly recommend the Haven to friends and family. 5 stars

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Response from The Haven On The Loch

Thanks for your lovely comments Sacha. Looking forward to seeing you again soon. You must be due another shopping expedition soon!
Regards
Debra

Best waxing

Maggi O'Hare
12th Jul 2016
5.0

Always enjoy my waxing at the haven - Lyn is lovely and makes you feel very comfortable.

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Response from The Haven On The Loch

Hi. Really pleased you enjoy our waxing ( which is not always the most relaxing treatment)! Sure you really like the new Epiloderm waxing system that we've just bought in
too. Regards.
Debra

Haven is heaven

Sharon Morrow
12th Jul 2016
5.0

I always love my visits to the haven, today i got my waxing done with deborah. It was my 1st time using the new wax..it was amazing. So much quicker as the wax goes on in bigger sections. My legs are lookin great.

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Response from The Haven On The Loch

Really pleased you're happy with our new waxing system Sharon. We're also delighted with the results everyone's getting from it.
See you next month.
Debra

Relaxation

Stephen mcgrath
12th Jul 2016
5.0

Service at the Haven is top class with friendly staff giving good advice and assistance where needed. Would highly recommend anyone to visit the Haven.

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Response from The Haven On The Loch

Kind words Stephen. Thank you.

Regards
Debra

Make up trial

Louise Kelly
11th Jul 2016
5.0

Met Lauren today and had a lovely time trialling make up for my wedding. She did a great job blending and matching the bare minerals foundation perfectly to my skin tone. Thank you so much for a great morning.

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Response from The Haven On The Loch

Really pleased you were happy with your visit today. Looking forward to seeing you again and thank you for trusting us with such an important event as your wedding.

See you soon
Debra

Friendly, Professional & Relaxing

Jen Scott
11th Jul 2016
5.0

I had a wonderful facial at The Haven, I enjoyed every minute! The staff were welcoming and friendly and made me feel at ease straight away! The therapist asked all the right questions and provided an amazing facial which left me relaxed and invigorated! I can highly recommend The Haven!

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Response from The Haven On The Loch

Hi Jen. Thanks for your comments. Highly recommend trying our new Environ facials on your next visit.
See you soon
Debra

A treat for the mind, body and soul

Becca
10th Jul 2016
5.0

I have to admit I arrived at The Haven stressed out, inpatient and sceptical, having reluctantly agreed to go for an aromatherapy massage at the insistence of my husband. I was expecting a just-another-beauty-salon type of experience. I couldn't have been more wrong. My therapist Ailie was kind and patient as she asked me what I'd like to get out of my experience. She listened intently as I began to explain how stressed I currently was and she suggested a specific blend of oils to help lift my mood. I was taken aback when ailie asked about any existing medical issues I had as she expertly began to explain to me the types of oils she could and couldn't use based on what I'd told her. I clearly (wrongly!) misjudged the level of skill and training these men and women need to be able to do their jobs so efficiently. For the remainder of my treatment, ailie made me feel truly pampered and for that hour or so I really did feel a lot of my stresses and tensions ebb away as I enjoyed that much

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Response from The Haven On The Loch

Hi Becca. Thank you so much for your lovely review. We pride ourselves on exceptionally high standards and Ailie is extremely passionate about working with oils in particular. I will make sure she reads your comments.
Regards
Debra

Best salon I've ever been to

Steffi1990
10th Jul 2016
5.0

Got a massage by Lauren today. She was so polite, professional and informative about the service. Her massage was outstanding, best massage I've ever had. She was a credit to the salon. The room was perfect temperature and Lauren made sure to ask how comfy I was throughout and put me at ease straight away. The reception area and rooms are spotless and gorgeously decorated. And the staff are so accomodating with appointment too. Couldn't ask for more, highly recommend.

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Response from The Haven On The Loch

Those are lovely comments. Really pleased we have exceeded your expectations and look forward to doing so again in the future.

Regards
Debra

Can't wait to go back...!

Happy customer
10th Jul 2016
5.0

I don't normally write reviews but I enjoyed my massage so much that I felt compelled to share my experience. I booked an aromatherapy message, which I've had many times before at different salons. The spa itself has a lovely and relaxing vibe to it so straight away you feel at ease and far away from the stresses of normal life. My therapist was very welcoming and let me choose which essential oils would be used on me throughout my treatment. The therapist who did my treatment was fantastic, she used just the right amount of pressure to get rid of knots but it was also very relaxing. I could feel myself doze off. I'd highly recommend this spa to anyone who wanted to unwind for the day and pamper themselves. It's fantastic value for money. I'll definitely be back.

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Response from The Haven On The Loch

Thank you for your positive comments. We look forward to seeing you again soon.

Regards
Debra

A Little Gem

Anonymous
9th Jul 2016
5.0

Love this salon. A first class service every time and loving the new waxing product!!

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Response from The Haven On The Loch

Really pleased you like it- it's certainly been very popular.
See you next time.
Debra

The best of the best!

Kirsty McIntyre
8th Jul 2016
5.0

I have found this salon to be of the highest standard every time I have visited. The girls are very professional and so welcoming. They really make you feel at ease and take the time to get to know their customers. They are very knowledgable about the products and the massages and facials I have had always leave me feeling very relaxed. The salon is a bit of a drive for me, but it's definitely worth it and I would highly recommend travelling a bit further for the level of service you get here. It really is the best.

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Response from The Haven On The Loch

Thank you for your comments Kirsty. I will make sure the girls hear them-they will be delighted. See you soon.

Debra

I love this place

Anonymous
7th Jul 2016
5.0

I just love this place and can't recommend it enough. The girls are great, friendly, proffesional and really know there stuff. The salon is spotless,it smells great and the decoration makes for a calm and relaxing experience. I highly recommend the Moroccan Muscle Melt Massage (I floated out of the salon) and the Dermalogica Age Smart facial. I can't wait for my next visit. Thank you ladies

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Response from The Haven On The Loch

Great to hear your comments especially about the Moroccan Muscle Melt Massage. It's only been on our menu for just over a year but is already one of our most popular treatments.
Debra

Heaven at the haven on the loch

Natalie houston
7th Jul 2016
5.0

Amazing spa and phenomenal treatment from Ailie!! I'd highly recommend this place. I got full body Moroccan massage and it was pure bliss. I'll definitely be back!

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Response from The Haven On The Loch

Thanks for your review Natalie. I will make sure Ailie hears your thoughts. Hope to see you again soon.
Debra

Haven on the loch

Kelly ferguson
7th Jul 2016
5.0

The staff at haven are always friendly and offer a brilliant service, especially Ailie - she's so welcoming and her treatments are amazingly relaxing.
The spa is lovely in a great setting and it's always a lovely experience.

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Response from The Haven On The Loch

Great to read your thoughts Kelly. Looking forward to seeing you again soon.

Debra

Massage

Anonymous
7th Jul 2016
5.0

Very relaxing with lovely smelling oils. Look forward to the next one

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Response from The Haven On The Loch

Thank you for taking the time to review The Haven.

Debra

A must visit if you're staying near Loch Lomond!

Nikki
6th Jul 2016
5.0

I found The Haven over 10 years ago now and since we have friends that live near Balloch I book myself in for some of their amazing pamper sessions whenever I can. I am a real fan of their facials and body massage treatments. The owner invests heavily in training her staff and you can really tell - they have given me some excellent skincare treatment advice over the years that really works! Only problem I have is that The Haven doesn't have any salons in Berkshire!

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Response from The Haven On The Loch

Thank you for your lovely comments Nikki. As always we look forward to seeing you again on your next trip North.
Debra