My appointment was delayed by around 20 minutes, but Matt was very apologetic (a discount would have made me more likely to give 5 stars for service/value). Matt made sure that he knew exactly what I wanted and checked that I was happy with the result.
Hi Hannah!
I’m sorry about the delay with your appointment. Matthew is extremely busy every day and it can be difficult to stay on schedule.
I’d love to offer you £5 off your next service as an apology.
Really glad you love your hair and we’ll see you soon!
