Medusa Hanover Street Edinburgh, City of Edinburgh

113 Hanover Street, Edinburgh, City of Edinburgh, EH2 1DJ

About us

Medusa is Edinburgh's premier hair destination. We pride ourselves on our technical excellence and superior customer service. We are a pioneering hair and beauty salon group known for leading the way in style and services. Combining technically perfect expertise in beautiful, contemporary settings Medusa's award winning team transform hair.
We are a creative and innovative company looking to expand our clientelle. We are looking for new clients to benefit from our skilled team of professionals expertise and passion for making our clients look and feel fantastic. We offer a range of services including colour, cuts, hair-ups, blow drys, intensive conditioning treatments and beauty services.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 10:30 - 20:00
Friday 09:00 - 18:00
Saturday 09:00 - 16:30
Sunday

Services

Hair

Reviews

4.93
684 verified reviews
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Lovely service

Anonymous
24th Sep 2026
4.5

Always a lovely job

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Response from Medusa Hanover Street

Dear valued customer,

Thank you so much for taking the time to leave us a review. We are so happy to hear that you always have a lovely experience at our salon. It means a lot to us to know that our hard work and passion for hairdressing are appreciated by our clients.

We hope to continue exceeding your expectations and providing you with the best service possible. Thank you for choosing us to take care of your hair needs and for being a loyal customer. We cannot wait to see you again at Medusa Hanover Street.

Best regards,

The team at Medusa Hanover Street

Hair cut and colour

Jane Fazel-Hamedani
15th Sep 2026
Team Member: Charlotte
5.0

I have only been here twice and Charlotte cut and coloured my hair and it looks really lovely. Really pleased with the results

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Response from Medusa Hanover Street

Hi Jane,

Thank you so much for taking the time to write us a review! We are thrilled to hear that you were pleased with your recent visit to our salon and that Charlotte did a wonderful job with your hair color and cut. We strive to provide high-quality services to all of our clients and we are happy to know that we have met your expectations.

We truly appreciate your feedback and we hope to see you again soon for your next hair appointment.

Best wishes,
The Medusa Hanover Street team

Haircut

Mairi Duthie
5th Sep 2026
Team Member: Catie
5.0
Appointment verified by SaloniQ Software

Thanks Catie, Great haircut enjoying the length and sorry for rushing you at the end

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Response from Medusa Hanover Street

Hi Mairi,

Thank you so much for taking the time to leave us a review! We are happy to hear that you are enjoying your new haircut and we appreciate your apology for rushing us at the end.

At Medusa Hanover Street, we strive to provide quality styling in a timely manner, so we completely understand the need to get going at the end. We are glad that you were pleased with the end result and we hope to see you again soon.

From all of us at Medusa Hanover Street, thank you for choosing our salon and for your kind words.

Best regards,
The Team at Medusa Hanover Street

A hair salon I’ll always come back to

Eshrat Ara Ghani
5th Sep 2026
Team Member: Catie
5.0

Before coming to Medusa, my experiences with hair salons were honestly not great. I have long hair, and I often left with a haircut I didn’t like, only to spend months waiting for it to grow back.

I’ve been getting my hair cut at Medusa for the past two years, and they have been wonderful every single time. They are genuinely the first salon I’ve been to where I feel that my preferences are understood and respected. I always leave happy with my hair, which is something I never really experienced before.

I went to Medusa yesterday for a haircut before leaving Edinburgh for the time being, and Catie cut my hair. She was absolutely lovely and gave me a haircut that made me feel like myself, but better. I couldn’t have asked for a nicer experience.

I’m really going to miss having Medusa around while I’m away, but I know I’ll be back in Edinburgh and will happily return. Thank you to the whole team for taking such good care of my hair over the past two years, and especially to Catie for such a lovely haircut. I couldn’t recommend Medusa enough! ❤️

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Response from Medusa Hanover Street

Dear Eshrat,

Thank you so much for taking the time to leave such a lovely review about your experience with us at Medusa Hanover Street. We are so happy to hear that you have enjoyed your past two years with us and we are grateful to have gained your trust and loyalty.

It means a lot to us that you feel respected and understood in our salon, and we are thrilled that you left feeling happy with your hair every time. It was a pleasure to have Catie take care of your hair yesterday and we are proud to have her as part of our team.

We are sorry to hear that you are leaving Edinburgh for a while, but we are looking forward to welcoming you back in the future. In the meantime, we will continue to provide excellent service to all our clients and we hope to see you again soon.

Thank you again for your kind words and for recommending us to others. Take care and we wish you all the best for your future travels.

Best regards,
The Team at Medusa Hanover Street

Very well satisfied

Deva Dinesh
2nd Sep 2026
5.0

I had a very good experience. Totally satisfied with the service. Charlotte was very nice, cheerful and good at her work. Totally amazing ambiance and very welcoming.

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Response from Medusa Hanover Street

Hi Deva Dinesh,

Thank you so much for taking the time to share your positive experience at our salon. We appreciate your kind words about Charlotte and our overall ambiance. It is our goal to provide each and every customer with a welcoming and enjoyable experience, and we are so glad that we were able to do that for you.

We hope to have the opportunity to serve you again in the future and continue to exceed your expectations. Thank you for choosing our salon.

Warmly,
The Medusa Hanover Street team

Hair appointment

Stevie Mackie
28th Aug 2026
Team Member: Paul
5.0

Excellent service as always, even when I was running late….again!…Brilliant staff

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Response from Medusa Hanover Street

Hi Stevie,

It truly makes our day to hear that you had another great experience at our salon! We understand that life gets busy and we're always happy to accommodate our wonderful clients, even when running behind schedule. Our amazing staff always strives to provide the best service and we're glad to hear they did just that for you. Thank you for taking the time to leave us a review, we really appreciate it.

See you again soon!

The team at Medusa Hanover Street

A very happy Lady..

Lorraine Shale
24th Aug 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

So glad to have found Charley.
My hair has never looked better..
Really listens and advises.
A great experience and result.

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Response from Medusa Hanover Street

Hi Lorraine, thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that you had a great experience with Charley and that you are happy with your hair! We pride ourselves on listening to our clients and giving expert advice to help them achieve their desired look. We are so glad that you found Charley and we are looking forward to seeing you again soon. Thank you for choosing our salon. Best regards from the team at Medusa Hanover Street.

Expected more.

Caroline Campbell
21st Aug 2026
Team Member: Paul
4.0

Happy with consultation and very pleased with my cut and blow dry. Disappointing that I got a bit of a soaking when having my hair washed, although the head massage was good. Would’ve liked my hair ‘finished’ with some straighteners/hairspray as I felt it looked a bit frizzy 🫤.
NO drink offered during my appointment, so service was somewhat lacking for the price I paid.

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Excellent Cut and Blow Dry

Antonietta Zaccaria
19th Aug 2026
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Relaxing and friendly salon as always

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Response from Medusa Hanover Street

Hi Antonietta,

Thank you for taking the time to leave us a review! We're so glad to hear that you had a relaxing and friendly experience at our salon. Our team takes pride in creating a warm and welcoming atmosphere for all of our clients.

We hope to see you again soon for your next visit at Medusa Hanover Street. Thank you for your support!

Best,
The Team at Medusa Hanover Street

Mrs

Alison Elder
14th Aug 2026
Team Member: Paul
5.0
Appointment verified by SaloniQ Software

Paul is the best hairdresser I’ve been to in a long time, I only wish I’d found him sooner. Always pleased with my hair.

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Response from Medusa Hanover Street

Hi Alison, thank you so much for your kind review. We are happy to hear that Paul gave you a great experience and we are thrilled to have you as a satisfied customer. We hope to see you again soon and we will make sure to pass on your compliments to Paul. Thanks again for choosing our salon for your hair needs! Have a lovely day! The team at Medusa Hanover Street

Mrs

Alison Elder
14th Aug 2026
Team Member: Charley
5.0

Charley’s brilliant, she always makes my hair colour perfect, I wish I’d found her sooner

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Response from Medusa Hanover Street

Hi Alison,

Thank you so much for your kind words and taking the time to share your experience at our salon. We are so happy to hear that Charley has consistently provided you with the perfect hair color. We are always grateful to have talented stylists like Charley as part of our team.

We truly appreciate your support and hope to continue exceeding your expectations in the future. Thank you for choosing our salon and we look forward to seeing you again soon.

Warmly,

The Team at Medusa Hanover Street

Colour

Jane Peters
30th Jul 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Brilliant as always! Fantastic service and lovely atmosphere.

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Response from Medusa Hanover Street

Dear Jane,

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a brilliant experience at our salon. Our team at Medusa Hanover Street is committed to providing fantastic services and creating a lovely atmosphere for our clients. Your kind words mean a lot to us and we are grateful for your support.

We look forward to welcoming you back for another enjoyable visit.

Best,
The team at Medusa Hanover Street

Great

karen hamilton
30th Jul 2026
5.0

Love my hair, thank you! stylist was friendly and cut my hair exactly the way i wanted, thank you!!

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Response from Medusa Hanover Street

Dear Karen,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you love your hair and that our stylist was able to cut it exactly the way you wanted. We take pride in providing a friendly and comfortable experience for all our clients, so your kind words mean a lot to us.

We hope to have the opportunity to welcome you back to our salon in the future. Thanks again for choosing us and for sharing your positive experience with us.

Best regards,

The Team at Medusa Hanover Street

Tone down

Maria O'neil
20th Jul 2026
Team Member: Catie
5.0
Appointment verified by SaloniQ Software

Had a nice time at the salon. Excellent service.

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Response from Medusa Hanover Street

Hi Maria,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a nice time at our salon and that you received excellent service. Our team is dedicated to providing the best experience for all of our clients, so we're glad to know that we were able to meet your expectations.

If you have any suggestions on how we can make your next visit even better, please don't hesitate to let us know. We value your feedback and are always looking for ways to improve.

We hope to see you again soon!

Warmly,
The Team at Medusa Hanover Street

ISHI MAGIC

Anonymous
17th Jul 2026
5.0

Charlie transformed my hair colour today and then Paul , with his magic scissors , reshaped my hairstyle.
Looked 10 years younger

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Response from Medusa Hanover Street

Hi there,

Thank you so much for leaving us a review! We are so glad to hear that you had a positive experience during your visit with us. We strive to make our clients feel their best and we are delighted that you left feeling 10 years younger!

Charlie and Paul are both amazing stylists and we are lucky to have them on our team. They are truly passionate about their craft and love making their clients feel great. We will definitely pass along your kind words to them.

We hope to see you again soon for your next hair transformation. Thank you again for choosing our salon. Take care!

Sincerely,
The Team at Medusa Hanover Street

Love My Highlights

Celine Aplincourt
11th Jul 2026
Team Member: Chloe
5.0
Appointment verified by SaloniQ Software

I couldn’t be happier with my new highlights. Chloe immediately understood the look I was hoping for and gave me excellent advice. The result is bright, natural and beautifully blended, exactly the soft, luminous blonde I wanted. My hair still feels healthy and the cut perfectly complements the colour. Chloe is incredibly talented, professional and made the whole experience so enjoyable. I highly recommend her and will definitely be back. Thank you for making me feel so confident with my new hair❤️

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Response from Medusa Hanover Street

Hi Celine, thank you so much for taking the time to leave such a lovely review! We are delighted to hear that you are happy with your new highlights and that Chloe was able to understand and create the exact look you were hoping for. We are proud to have such talented and professional stylists like Chloe on our team. It's great to hear that your hair still feels healthy and that the cut complements the colour perfectly. Your satisfaction and confidence in your new hair is our top priority. Thank you again for recommending Chloe and for choosing our salon. We can't wait to see you back in our salon soon! Take care, Team Medusa Hanover Street.

Miss

Louise Walsh
9th Jul 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Such a lovely experience today on my first visit to this salon. Charley was fantastic. She took the time to talk me through the different colour options and really listened to what I wanted, making sure I was happy every step of the way.

I also had the most wonderful head massage from Lola, which made the whole experience even more relaxing. I absolutely love my hair and couldn’t be happier with the result. I’ll definitely be back. Thank you both! ⭐️

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Response from Medusa Hanover Street

Hi Louise,

Thank you so much for this wonderful review! We are thrilled to hear that you had a lovely experience during your first visit at our salon. We are especially glad to hear that Charley provided excellent service by taking the time to discuss and understand your desired colour options and ensuring your satisfaction throughout the process.

We are happy to know that Lola's head massage added to your overall relaxation during your visit. It's great to hear that you love your hair and we couldn't be happier with the end result either! We look forward to welcoming you back to our salon in the future.

Warmly,
The Team at Medusa Hanover Street

Miss

Louise Walsh
8th Jul 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Such a lovely experience today on my first visit to this salon. Charley was fantastic. She took the time to talk me through the different colour options and really listened to what I wanted, making sure I was happy every step of the way.

I also had the most wonderful head massage from Lola, which made the whole experience even more relaxing. I absolutely love my hair and couldn’t be happier with the result. I’ll definitely be back. Thank you both! ⭐️⭐️ ⭐️⭐️⭐️

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Response from Medusa Hanover Street

Hi Louise, thanks for your amazing review! We're so glad to hear that you had a lovely experience with us at Medusa Hanover Street and that Charley provided such fantastic service. It's great that she took the time to guide you through the different colour options and listened to your preferences. We're also happy to hear that Lola's head massage added to your overall relaxation. We're thrilled that you love your hair and we can't wait to have you back! Thanks again for choosing our salon. Take care, The team at Medusa Hanover Street.

Textured bob curly cut

Lanaya Herbert
8th Jul 2026
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Felt comfortable to chat and share my thoughts about the haircut, space was lovely and Charlotte did an amazing job! The price was very fair and the student discount was an added plus! My first professional haircut where I left feeling happy and confident ☺️ thank you so much ❣️

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Response from Medusa Hanover Street

Hi Lanaya Herbert,

Thank you for taking the time to write such a lovely review! We're thrilled to hear that you felt comfortable chatting with our team and that you were happy with Charlotte's amazing job. We're also glad that you enjoyed our lovely space and appreciated the fair pricing and student discount. It's always our goal to make our customers feel happy and confident after their visit, so we're grateful that we were able to achieve that for you. Thank you again for your kind words and we look forward to seeing you again soon.

Best,
Team at Medusa Hanover Street

Colour

Jane Peters
12th Jun 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

As always Charley did an amazing job and I am delighted with my hair, the atmosphere is so friendly and customer service second to none.

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Response from Medusa Hanover Street

Dear Jane,

Thank you so much for leaving such a lovely review about your recent visit to our salon. We are thrilled to hear that Charley provided you with an amazing experience and that you are delighted with your hair. Our team takes great pride in delivering exceptional customer service and creating a friendly atmosphere for all of our clients.

We truly appreciate your kind words and look forward to seeing you again soon.

Best wishes,
The team at Medusa Hanover Street

Great cut

Mairi Duthie
29th May 2026
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Friendly and helpful hair style thoughts on deciding on cut. Easy experience and a great result thanks :-)

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Response from Medusa Hanover Street

Hi Mairi,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon and that you left with a fantastic haircut.

Our team strives to make each visit as easy and stress-free as possible, so we are delighted to know that you found our staff to be friendly and helpful. We always want our clients to feel comfortable and confident with their hairstyle decisions, so we are glad to hear that we were able to assist you in finding the perfect cut.

Thank you again for sharing your positive experience. We truly appreciate your support and we hope to see you back at our salon soon.

Best,
The team at Medusa Hanover Street

Balayage <3

Katie Murrin
28th May 2026
Team Member: Chloe
5.0
Appointment verified by SaloniQ Software

Chloe done an absolutely amazing job transforming my hair into a natural blonde i can’t thank her enough she’s brilliant at what she does :)

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Response from Medusa Hanover Street

Hi Katie

Thank you so much for sharing your experience with us! We are thrilled to hear that Chloe did an amazing job transforming your hair into a natural blonde. We will make sure to pass along your kind words to her. Our team at Medusa Hanover Street is dedicated to providing top notch services, so we're glad you had a great experience with us.

We hope to see you at the salon again soon!

Best regards,

The team at Medusa Hanover Street

Style and high/low lights

Maureen Gilfillan
16th May 2026
Team Member: Paul
5.0
Appointment verified by SaloniQ Software

Delighted with everything, i travel 3 hours each way every 6 weeks and it is definitely worth the time and value. Thank you Paul and the girls that look after me.

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Response from Medusa Hanover Street

Hi Maureen,
Thank you so much for taking the time to leave us such a lovely review. We are so glad to hear that our team has been taking great care of you and that the long journey is worth it to you. It's always a pleasure to have you at our salon. See you again in 6 weeks!
Best wishes,
The team at Medusa Hanover Street.

FABULOUS

Olivia Macgillivray
15th May 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Everything & every one‼️
Amazing!
Fantastic colour & amazing blow-dry with Lola! 🙌❤️🫶

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Response from Medusa Hanover Street

Hi Olivia,

Thank you so much for leaving us such a lovely review! We are thrilled to hear that you had an amazing experience at our salon and that Lola did a fantastic job with your hair color and blow-dry. We will be sure to pass along your kind words to her.

We hope to see you again soon and have the opportunity to make your next visit even better. Keep in touch and let us know if there's anything else we can do for you.

Best regards,
The team at Medusa Hanover Street

Salon treatment

Maria O'Neil
15th May 2026
Team Member: Catie
5.0

Pleasant experience for cut and blow dry by Catie

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Response from Medusa Hanover Street

Dear Maria,

Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a pleasant experience with Catie for your cut and blow dry. Our team at Medusa Hanover Street is committed to providing our clients with top-notch services and we are glad to have met your expectations.

We look forward to seeing you again soon and providing you with even more exceptional services.

Best,
The team at Medusa Hanover Street

Great Hairstylist

Rahul Ranjan
6th May 2026
Team Member: Charlotte
5.0

Charlotte H is the most welcoming, kind and expert with her work. I’ve never gone anywhere since her cut in my hair. She understand hair textures and offers a great range of suggestion.

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Response from Medusa Hanover Street

Dear Rahul Ranjan,

Thank you so much for your kind words about Charlotte H! We are so happy to hear that you had a great experience with her. We pride ourselves on having a team that is not only talented, but also welcoming and kind towards our clients.

We understand how important it is to find a stylist who understands your hair texture and can offer great suggestions. Our team at Medusa Hanover Street strives to provide excellent service and expertise to our clients. We are thrilled that Charlotte was able to exceed your expectations.

We truly appreciate your feedback and hope to see you again soon!

Best wishes,
The Team at Medusa Hanover Street

Love love LOVE my new haircut!

Bronwen Phoenix
5th May 2026
Team Member: Chloe
5.0
Appointment verified by SaloniQ Software

Chloe is always amazing when it comes to styling my hair. Today she once again did exactly what I’d asked for - my shortest cut yet - and it looks incredible. I’ve had so many compliments already! Absolutely delighted. I always leave Medusa with a smile on my face. Thanks, Chloe! ~B

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Response from Medusa Hanover Street

Dear Bronwen Phoenix,

Thank you so much for taking the time to leave such a lovely review. We're thrilled to hear that you had such a positive experience at our salon and that Chloe was able to create your desired hairstyle exactly as you wanted. It really means a lot to us when our clients leave with a big smile on their face.

At Medusa Hanover Street, our team strives to provide each and every client with a top-notch experience and we are so happy to hear that you received many compliments on your new haircut. We will make sure to pass on your kind words to Chloe.

We can't wait to welcome you back to our salon and create more amazing looks for you in the future.

Best,

The team at Medusa Hanover Street

Amazing salon

Yasmin Edwards
28th Apr 2026
Team Member: Chloe
5.0
Appointment verified by SaloniQ Software

Absolutely incredible results, had Chloe who was lovely as well. Great value for money - I’m so pleased with how my hair turned out!

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Response from Medusa Hanover Street

Hi Yasmin,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had an incredible experience at our salon and that you were happy with your results. We will definitely pass along your compliments to Chloe, she is a valued member of our team.

Our team at Medusa Hanover Street always strives to provide great value for money and we are so pleased to know that you feel the same. We hope to see you again soon for your next hair transformation!

Best wishes from the team at Medusa Hanover Street.

Amazing

Carrie Bell
21st Apr 2026
Team Member: Chloe
5.0
Appointment verified by SaloniQ Software

First time there. Chloe was so nice and helpful Listen to what I wanted and turn it into what would work and look good on me.
I moment I walk in felt very welcoming. Definitely will be going back.

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Response from Medusa Hanover Street

Hi Carrie,

Thanks for taking the time to share your experience at our salon. We're delighted to hear that your first visit with us was such a positive one! It's wonderful to hear that Chloe provided you with exceptional service and helped you achieve the desired look. Our team strives to make our clients feel comfortable and welcomed from the moment they walk in, and we're so glad that we were able to do that for you.

We can't wait to have you back and take care of your beautiful hair again. See you soon!

Warmly,
The Team at Medusa Hanover Street

Colour / cut blow dry

Olivia Macgillivray
17th Apr 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Amazing service… fabulous atmosphere.
Care & attention.

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Response from Medusa Hanover Street

Dear Olivia,
Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had an amazing experience at our salon and enjoyed our fabulous atmosphere. Our team takes great pride in providing top-notch service and making sure our clients feel well cared for. Thank you for recognizing our efforts. We hope to see you again soon for another enjoyable visit.
Best regards,
The Team at Medusa Hanover Street

Colour / cut blow dry

Olivia Macgillivray
17th Apr 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Amazing service… fabulous atmosphere.
Care & attention.

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Response from Medusa Hanover Street

Hi Olivia,

Thank you so much for your kind words about our salon. We are thrilled to hear that you had such a positive experience with us. Our team at Medusa Hanover Street strives to provide top-notch service and create a welcoming and relaxing atmosphere for all our clients.

We appreciate you taking the time to share your thoughts and we look forward to seeing you again soon.

Best,
The Medusa Hanover Street team

A cut above!

Susan Owenson
28th Mar 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

More than a salon - great experience, lovely staff and fabulous hair. What’s not to like!

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Response from Medusa Hanover Street

Hi Susan,

Thank you so much for leaving us such a positive review! We are thrilled to hear that you had a great experience with us and that you are happy with your new fabulous hair. Our team takes great pride in providing our clients with a lovely and welcoming atmosphere. We truly appreciate your support and look forward to seeing you again soon.

Warm regards,
The team at Medusa Hanover Street

Best Salon Experience!

Malaika Arif
10th Mar 2026
Team Member: Chloe
5.0
Appointment verified by SaloniQ Software

It was my first time at Medusa and it did not disappoint one bit. My hairstylist was the sweetest and gave perfect recommendations on what I was looking for - colour and cut! Definitely will come again, thank you!!

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Response from Medusa Hanover Street

Dear Malaika,

Thank you for taking the time to leave such a kind review. We are so happy to hear that your first experience at our salon was a success. Our team at Medusa Hanover Street loves to make sure our clients are happy and satisfied with their new hair colour and cut!

Our goal is to always listen attentively and give our clients the best possible recommendations to achieve their desired look. We are thrilled to hear that our stylist was able to do just that for you.

Thank you again for choosing Medusa Hanover Street, we can't wait to welcome you back. See you soon!

Best,
The Team at Medusa Hanover Street

Hair colour

Alison Elder
5th Mar 2026
Team Member: Charley
4.5
Appointment verified by SaloniQ Software

Charley has an eye for the perfect colour, I can’t recommend her highly enough.

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Response from Medusa Hanover Street

Hi Alison!
Thank you so much for your kind words and for taking the time to leave us a review. We are delighted to hear that you had a great experience with our talented stylist, Charley. We will definitely pass on your praises to her.
We always strive to deliver the best service possible and your feedback means a lot to us. We hope to see you again soon at our salon!
Best wishes from all of us at Medusa Hanover Street.

Colour and trim

Jane Peters
24th Feb 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Charley always gets my colour exactly right! Lovely atmosphere and great customer service from everyone, thank you.

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Response from Medusa Hanover Street

Hey Jane,

Thank you so much for taking the time to leave us a review. We're delighted to hear that Charley always gets your colour spot on and that you enjoyed the atmosphere and customer service during your visit.

We always strive to provide the best experience for our clients, so it's great to know we achieved that for you. We hope to see you again soon.

Warmly,
The team at Medusa Hanover Street

Amazing hair as always

Ashley Anderson
20th Feb 2026
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Cant believe the outcome i have recieved with my hair journey with Ellie , your absolutely amazing hunnie and i cannot thank you enough for where you have got my hair to today , your a star and also an amazing friend and an absolutely amazing hairdresser couldnt recommened anyone better .

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Response from Medusa Hanover Street

Hi Ashley,

Thank you so much for taking the time to write such a lovely review! We are thrilled to hear that you had such a positive experience with our stylist Ellie. We truly appreciate your kind words and we're happy to have been a part of your hair journey. Ellie takes great pride in her work and we're glad that it shows.

We hope to see you again soon and continue to provide you with top-notch hair services. Thank you for trusting us with your hair.

Best,
The team at Medusa Hanover Street

Thank you

Ruth
12th Feb 2026
Team Member: Paul
5.0
Appointment verified by SaloniQ Software

An utter delight as always!

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Response from Medusa Hanover Street

Hi Ruth, thank you so much for your kind words about your experience at our salon. We're thrilled to hear that you found it to be an utter delight! Our team works hard to make sure every guest leaves feeling satisfied and we're glad to hear that we were able to do that for you. We hope to continue providing excellent service for all of our guests. Thank you again for your support and we can't wait to have you back at Medusa Hanover Street. Best, The Team at Medusa Hanover Street

Perfect therapy thank you!

Elaine Lamont
6th Feb 2026
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Both Charley and Paul completely pampered me! I had a wonderful experience at Medusa .. great colour and cut , I will be back !

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Response from Medusa Hanover Street

Dear Elaine,

Thank you so much for your lovely review! We are so happy to hear that both Charley and Paul were able to pamper you during your recent visit to our salon. It's wonderful to know that you had a great experience and that you were pleased with your colour and cut.
We would love to have you back at Medusa Hanover Street whenever you're in need of some pampering. Our team is always here to ensure that your visit is a positive and enjoyable one.
Thank you again for your kind words. We can't wait to see you again soon!

Best wishes from the team at Medusa Hanover Street

Hair cut and toner and lowlights

Maureen Gilfillan
5th Feb 2026
Team Member: Paul
5.0
Appointment verified by SaloniQ Software

Excellent service as always

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Response from Medusa Hanover Street

Hi Maureen,

Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience at our salon. Your support and kind words mean a lot to us.

Our team at Medusa Hanover Street always strives to provide the best service to our clients, so it's great to know that we are meeting your expectations.

We look forward to welcoming you back to the salon and providing you with another great experience.

Sincerely,
The Medusa Hanover Street Team

Short haircut

Elien Gallagher
12th Jan 2026
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Thank you Charlotte, I have short hair, and it's difficult to find soft hairstyle to suit a woman of a certain age, you think you know what you want, but Charlotte knew what I needed, its perfect, also short hair is not normally noticed so much when you get it cut, but I was happily receiving many compliments. so once again, thank you Charlotte see you in 6 weeks

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Response from Medusa Hanover Street

Hi Elien,

We are delighted to hear that you had a great experience at our salon! Our team at Medusa Hanover Street takes pride in helping our clients find the perfect hairstyle that suits their needs, age and preferences. We are thrilled that Charlotte was able to do just that for you, and we will certainly pass along your kind words.

It's great to hear that you have been receiving compliments on your new haircut - we couldn't be happier to have contributed to your happy and confident attitude. We can't wait to see you again in 6 weeks and give you another perfect haircut!

Thank you for choosing our salon and for taking the time to leave this lovely review. Have a fantastic day!
The team at Medusa Hanover Street

Charlotte is highly recommended!

Barbra Armstrong
7th Jan 2026
Team Member: Charlotte
5.0

Charlotte is a natural ! The first time I met her, I let her loose on coming up with a cut and finish she thought would suit me. I loved it ! I've been a few times now and I'll be back! She's consistent and she's honest with her advice. Thank you!

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Response from Medusa Hanover Street

Hi Barbra,

Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with Charlotte at our salon. We pride ourselves on our talented stylists who are always able to come up with the perfect cut and finish for each individual client.

It's wonderful to know that Charlotte's consistent and honest advice has kept you coming back to us. We truly appreciate your loyalty and look forward to seeing you again soon!

Best regards,
The Team at Medusa Hanover Street

Excellent Cut and Blow Dry

Antonietta Zaccaria
29th Dec 2025
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Great friendly service as usual

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Response from Medusa Hanover Street

Hi Antonietta! Thank you so much for taking the time to leave us this lovely review. We are thrilled to hear that you had a great experience with our team at Medusa Hanover Street. It's always our goal to provide friendly and top-notch service to all of our clients. It means a lot to us that we have met your expectations. We appreciate your continued support and hope to see you again soon. Take care!
Team at Medusa Hanover Street

Satisfied customer

Anonymous
21st Dec 2025
Team Member: Charlotte
5.0

Friendly service, confident stylist and genuine customer care and attention

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Response from Medusa Hanover Street

Hi there!

Thank you so much for leaving such a lovely review for our salon. We are thrilled to hear that you had a positive experience with us and felt well taken care of by our team. Our stylists take great pride in their work and ensuring that all of our customers leave feeling confident and happy with their hair.

We appreciate your feedback and look forward to welcoming you back to the salon in the future.

Best,
The team at Medusa Hanover Street

Really Great Experience Thanks to Ellie

Daniel
18th Dec 2025
Team Member: Ellie
5.0

Very nice and comforting environment. Ellie was incredibly acccomodating to my particular/unusual style request. I was very happy with the results and furthermore she provided me with detailed advice on how to maintain it.

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Response from Medusa Hanover Street

Hi Daniel,

Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience at our salon. Our team at Medusa Hanover Street strives to create a welcoming and comfortable environment for all of our clients.

We're glad that Ellie was able to accommodate your request and provide you with detailed advice on maintaining your style. We will make sure to pass along your kind words to her.

We hope to see you again soon for your next styling session. Thank you for choosing Medusa Hanover Street.

Best,
The Team at Medusa Hanover Street

Charlotte was great

Karen Aitken
13th Dec 2025
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Charlotte was tasked with me not knowing what I wanted other than a complete change. I had lots of different pictures of the styles and colours I like which were all contradictory. Charlotte managed to sort what would suit me, would work and be manageable for me to maintain going forward. I’ve got a completely new look which I love. Thanks Charlotte!

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Response from Medusa Hanover Street

Dear Karen,

Thank you so much for leaving such a lovely review for Charlotte at our salon. We're thrilled to hear that she was able to help you achieve a complete change and that you love your new look.

We understand that it can be challenging to have different ideas and preferences for a new hairstyle, but Charlotte did a great job sorting through them and finding something that suited you and meets your needs for maintenance.

We're glad that you had a positive experience with us and hope to see you again for your future hair needs. Thank you for choosing our salon and for taking the time to share your feedback.

Best regards,
The team at Medusa Hanover Street

Colour and cut and blow-dry

Rebecca Lewis
12th Dec 2025
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Another fantastic visit tonthe salon, staff are always friendly

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Response from Medusa Hanover Street

Hi Rebecca, thank you so much for taking the time to leave this lovely review! We are thrilled to hear that you had another fantastic visit at our salon. Providing a friendly and welcoming atmosphere is something that we strive for with every customer, so it means a lot to hear that you experienced just that. We truly appreciate your ongoing support and hope to see you again soon. Take care! The team at Medusa Hanover Street

Disappointed

Anonymous
29th Nov 2025
2.0

Unfortunately I didn’t really get the result I was hoping for. The service also took a lot longer than I expected it would.

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Response from Medusa Hanover Street

Hi,

Thank you for taking the time to leave us a review. We're sorry to hear that you didn't get the result you were hoping for and that the service took longer than expected. We always strive to deliver the best results in a timely manner, and we apologize if this was not your experience.

We would love the opportunity to make it up to you and ensure that you leave our salon completely satisfied. Please reach out to us at your convenience via email [email protected] so we can discuss and address any concerns you may have.

Thank you again for your feedback. We truly value your opinion and hope we can make things right for you.

Best,
The team at Medusa Hanover Street

Hair cut and toner

Maureen Gilfillan
19th Nov 2025
Team Member: Paul
5.0
Appointment verified by SaloniQ Software

Professional, courteous and helpful staff

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Response from Medusa Hanover Street

Dear Maureen,

We're so happy to hear that you had a great experience at our salon. Our team strives to be professional, courteous, and helpful at all times. We're glad to know that this was reflected in your visit. Thank you for taking the time to share your positive feedback with us.

We hope to continue providing you with the best services possible. Our team looks forward to welcoming you back to the salon again soon.

Best,
The Team at Medusa Hanover Street

Hair Appointment

Lisa Brindle
6th Nov 2025
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Lovely place and fantastic stylist 👏

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Response from Medusa Hanover Street

Hi Lisa, thank you so much for your lovely review! We're glad to hear that you had a fantastic experience with our stylist. We pride ourselves on providing a top-notch service and it's always great to receive positive feedback. We appreciate your support and hope to see you again soon! Best regards, The team at Medusa Hanover Street.

Chic & Stylish

Susan Owenson
6th Nov 2025
Team Member: Charley
5.0
Appointment verified by SaloniQ Software

Always a great experience.
Huge thanks to All, especially Charley for making me feel fabulous x

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Response from Medusa Hanover Street

Dear Susan,

Thank you for taking the time to leave such a lovely review! We are thrilled to hear that you had a great experience at our salon. We will be sure to pass on your kind words to our team, especially to Charley for making you feel fabulous.

We can't wait to see you again soon and help you keep feeling fabulous!

Warmly,
The Team at Medusa Hanover Street