Medusa Broughton Street Edinburgh, City of Edinburgh

23, Broughton St, Edinburgh, City of Edinburgh, EH1 3JU

About us

Medusa like to do things differently - we're an award-winning Edinburgh hairdressing salon consistently creating new styles at the vanguard of fashion, but all the while exuding a genuine warmth and welcome. And that's because we obsess about hair, and equally, about how to make every minute of your time with us memorable (for all the right reasons). Sit back, have a cappuccino, have a wine, or have a funky organic tea if you fancy. From the second you step in the door, we want to make you feel at home, and get to know you, your hair and how you want to feel in your new hairstyle.

No rush, no fuss, no problem.

Let us make your hair rock.

Read more...

Opening hours

Monday Closed
Tuesday 09:30 - 19:30
Wednesday 09:30 - 19:30
Thursday 09:30 - 19:30
Friday 07:00 - 20:00
Saturday 09:00 - 17:00
Sunday 09:00 - 17:00

Reviews

4.93
655 verified reviews
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Definitely recommend

Anonymous
14th Oct 2025
Team Member: Molly
5.0

Molly was so so lovely and I got exactly what I wanted -thank you!!

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Response from Medusa Broughton Street

Hi there,

Thank you so much for taking the time to leave a review for our salon. We're thrilled to hear that you had a great experience with our stylist Molly and that you were able to get exactly what you wanted. Our team takes great pride in delivering excellent services, and we're happy that we could make your visit a pleasant one.

We're grateful for your kind words and we hope to see you again soon at our salon.

Best regards,

The team at Medusa Broughton Street

Brilliant experience!

Lesley Scriven
11th Oct 2025
Team Member: Kym
5.0
Appointment verified by SaloniQ Software

Kym and the team once again offered a brilliant experience from start to finish. Kym takes care to listen and advise and makes sure you leave the salon happy. Thank you!

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Response from Medusa Broughton Street

Dear Lesley,

Thank you for taking the time to leave such a kind review for our salon. We are delighted to hear that Kym and our team were able to provide you with another fantastic experience during your recent visit.

We pride ourselves on listening to our clients and providing them with personalized advice to ensure they leave the salon satisfied. It means a lot to us that you left feeling happy with your visit.

Thank you again for your kind words and for choosing our salon. We look forward to welcoming you back again soon.

Best regards,

The team at Medusa Broughton Street.

Lovely time

Matthew Barlow
4th Oct 2025
5.0

Great haircut

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Mrs

Anna Maria Liddle
4th Oct 2025
Team Member: Lauryn
5.0
Appointment verified by SaloniQ Software

1st time visit .Lauren knew exactly what wanted . Very happy ....I have already booked my next app ...

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Response from Medusa Broughton Street

Dear Anna Maria,

We are absolutely thrilled to hear that you had such a positive experience during your first visit to our salon. Thank you for taking the time to leave us such a lovely review.

We are proud to have Lauren as part of our team, and we are happy to hear that she was able to give you the look you wanted. We strive to provide excellent service and we are glad we could exceed your expectations.

It's fantastic to know that you have already booked your next appointment with us. We appreciate your loyalty and can't wait to see you again soon!

Best,
The team at Medusa Broughton Street

Beauty of a cut

Paul Esqandari
1st Oct 2025
Team Member: Ellie
4.5
Appointment verified by SaloniQ Software

Great hair cur from friendly staff. Fit me in at squeeze and made an normally hard to book experience easy.
Perfect .. shall be visiting again.

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Response from Medusa Broughton Street

Hi Paul,
We are delighted to hear that you had a great experience at our salon and enjoyed your haircut from our friendly staff. We understand how difficult it can be to book an appointment, and we are happy that we were able to fit you in and make the process easy for you. We are looking forward to welcoming you back for your next visit. Thank you for choosing our salon and for taking the time to leave us a review.
Sincerely,
The team at Medusa Broughton Street

Excellent

Yasmin Heyworth
23rd Sep 2025
Team Member: Molly
4.5
Appointment verified by SaloniQ Software

Such a great haircut and salon experience. Molly was so great, very attentive and listen to what I wanted and put such time and effort into my haircut. Lovely chill salon!

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Response from Medusa Broughton Street

Hi Yasmin,

Thank you so much for leaving us such a kind review! We are thrilled to hear that you had a great haircut and overall experience at our salon with Molly. It means a lot to us that she was able to give you exactly what you wanted and put so much care and effort into your haircut. We strive to create a relaxed and friendly atmosphere at our salon and we are glad that you enjoyed it.

We appreciate your feedback and look forward to seeing you again at our salon!

Best regards,

The team at Medusa Broughton Street.

Styling

Hilary Simmers
20th Sep 2025
Team Member: Lauryn
5.0
Appointment verified by SaloniQ Software

Lauryn was excellent as always. Thank you x

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Response from Medusa Broughton Street

Hi Hilary Simmers,

Thank you so much for your kind words about Lauryn! We are thrilled to hear that she provided excellent service, as that is always our goal here at Medusa Broughton Street. It means the world to us that you took the time to leave us a review and we hope to see you again soon.

Best regards,
The team at Medusa Broughton Street

A very experienced and friendly stylist .

Pat
17th Sep 2025
Team Member: Sylvia
5.0
Appointment verified by SaloniQ Software

Really good haircut and appreciated all the care and time taken .

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Response from Medusa Broughton Street

Hi Pat,

Thank you so much for taking the time to leave a review for us. We are thrilled to hear that you had a really good haircut at our salon, and that you appreciated the care and time that our team dedicated to your hair.

We always strive to provide the best possible service to our clients, and we are happy to know that we were able to meet your expectations. We hope to see you again soon for another fantastic haircut experience.

Best regards,
The team at Medusa Broughton Street

Great cut and blow dry

Heather Yang
16th Sep 2025
Team Member: Lauryn
5.0

Fab salon

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Response from Medusa Broughton Street

Hi Heather,

Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience at our salon. Our team works hard to ensure that every client leaves feeling fabulous.

We truly value your support and we are always here to provide you with the best services possible. We can't wait to see you again soon at Medusa Broughton Street.

Best wishes from the team at Medusa Broughton Street.

Cut & Colour

Caroline
10th Sep 2025
Team Member: Ellie
5.0

So pleased with my colour and cut and blow dry. Ellie was fantastic and listened to what I wanted and delivered 10/10. Will definitely be back, thank you Ellie.

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Response from Medusa Broughton Street

Hi Caroline,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience with us and were pleased with your colour, cut, and blow dry. Our team at Medusa Broughton is always happy to listen to our clients' preferences and deliver exceptional results, so we are glad that Ellie was able to give you a 10/10 experience. We can't wait to have you back in the salon!

Best,
The team at Medusa Broughton Street

Thanks

Eilidh Sloan
30th Aug 2025
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie made me feel welcome, lovely conversation and I love my hair cut.

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Response from Medusa Broughton Street

Hi Eilidh,

Thank you so much for taking the time to leave us a review. It means a lot to us to know that you had a positive experience at our salon. We're glad our stylist Ellie made you feel welcome and that you enjoyed your conversation with her. It's always our goal to create a friendly and welcoming atmosphere for our clients.

We're also happy to hear that you love your hair cut! Our team at Medusa Broughton Street takes pride in delivering great results to our clients. We hope to have the pleasure of seeing you again soon.

Sincerely,
The Team at Medusa Broughton Street

Review

Carol Murdoch
30th Aug 2025
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Ellie is a lovely girl. Very open and polite. I’ve never had a bad haircut as she listens to what I want and does exactly that. The shop is clean and tidy. I’ve always had a good experience with all other staff also. I would definitely recommend Ellie and the hairdresser.

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Response from Medusa Broughton Street

Hi Carol,
Thank you so much for taking the time to write such a kind review. We are delighted to hear that you had a positive experience with Ellie at our salon! Our team at Medusa Broughton Street strives to provide exceptional service and it's always great to know that we have succeeded in this.
We are glad that you find our salon clean and tidy – maintaining a clean environment is important to us. We will be sure to pass on your kind words to Ellie and the rest of our team. Thank you for your recommendation, it means a lot to us.
We look forward to seeing you again soon!
Best,
The Team at Medusa Broughton Street

The best hair ever!!

Rebecca Oliver
21st Aug 2025
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

Every time im in it’s the best experience with Ellie!! I’m obsessed with how she does my hair she’s always honest on what will work and just has that magic touch!! I am always complimented on my hair by the cut and colour and I Recommend her to everyone!

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Response from Medusa Broughton Street

Hi Rebecca,

Thank you so much for leaving such a positive review about your recent experience at our salon. We're thrilled to hear that you always have a great time with Ellie – she truly has a magic touch!

We're glad to know that Ellie's honesty and expertise have helped you achieve a look that you love, and we're not surprised that you receive compliments on your hair. It's always a pleasure to have you in the salon.

We appreciate you recommending Ellie to your friends and family. We hope to see you again soon and help you maintain your gorgeous hair!

Warmly,
The Medusa Broughton Street Team

Great experience with Ellie!

Kim
18th Aug 2025
Team Member: Ellie
5.0
Appointment verified by SaloniQ Software

I’ve been to Ellie twice now and have been really happy with both experiences. She fixed a previous haircut I messed up, and did a perfect job of styling for my graduation. Attentive, professional, and had me leaving feeling great. Thank you!

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Response from Medusa Broughton Street

Hi Kim,

Thank you so much for taking the time to leave such a lovely review for Ellie. We are so glad to hear that you had great experiences with her both times you visited our salon. It's wonderful to hear that she was able to fix your previous haircut and give you the perfect graduation style. We couldn't agree more that Ellie is attentive and professional, and we are happy to have her on our team.

We really appreciate your kind words and hope to see you again at our salon soon.

Best regards,

The Team at Medusa Broughton Street

Perfect every time

Amanda Dempsey
14th Aug 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Fabulous to know you are going to leave the salon LOVING your haircut. Every single time. Craig remains the best stylist I’ve had cut my curly hair

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Response from Medusa Broughton Street

Hi Amanda!

Thank you so much for taking the time to leave us such a lovely review! We are beyond thrilled to hear that you always leave our salon loving your haircut. We pride ourselves on providing consistent and exceptional services to all of our clients.

We are delighted that Craig was able to give you the best haircut for your curly hair. He is truly talented and we are lucky to have him on our team. We will make sure to pass along your kind words to him.

We can't wait to have you back at our salon and provide you with another amazing experience. See you soon!

Best,
The team at Medusa Broughton Street

Perfect every time

Amanda Dempsey
14th Aug 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

It is so fabulous to be able to book an appointment and know, without any doubts, that you are going to leave the salon LOVING your haircut.
Every single time.
Craig is simply the best stylist to cut my curly hair

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Response from Medusa Broughton Street

Dear Amanda,

Thank you for taking the time to leave such a kind review. We are delighted to hear that you have consistently loved your haircuts with Craig at our salon. He is truly talented and takes great pride in his work. We appreciate your loyalty and trust in us.

It is always our goal to make sure that our clients leave feeling happy and confident with their hair. We are glad that Craig has been able to achieve this for you. We promise to continue providing top-notch services and making sure each visit is nothing short of fabulous.

Thank you once again for your support. We look forward to seeing you at the salon soon.

Best regards,
The team at Medusa Broughton Street

wet cut on curly hair

rayane
30th Jul 2025
Team Member: Justine
5.0

Justine did an amazing cut on my hair. Thank you so much!

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Response from Medusa Broughton Street

Hi Rayane,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that Justine gave you an amazing haircut! We'll be sure to pass along your kind words to her.

We're always grateful for feedback and we're so happy that you had a positive experience with us. Thanks again for choosing our salon!

Best,
The team at Medusa Broughton Street

wet cut on curly hair

rayane
30th Jul 2025
Team Member: Justine
5.0

Justine did an amazing cut on my curly hair. Took her time and did what I wanted.

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Response from Medusa Broughton Street

Hi Rayane,

Thank you so much for leaving us such a nice review about your experience at our salon. It's always a joy to hear that our clients are happy with their haircuts, especially those with curly hair. We're glad to hear that Justine took her time and gave you the cut you wanted. We strive to give our clients the best possible service, and we're happy to hear that it shows.

Thank you again for your kind words and for choosing our salon. We can't wait to see you again soon.

Best regards,

The team at Medusa Broughton Street

Excellent cut

Angela
30th Jul 2025
Team Member: Justine
5.0
Appointment verified by SaloniQ Software

Fantastic cut and blowdry by Justine P - with years of experience, Justine's hair technician skills are first class.

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Response from Medusa Broughton Street

Hi Angela,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a fantastic cut and blowdry with Justine, and that her years of experience truly show in her first-class hair technician skills. It's wonderful to know that you are happy with your results.

We are grateful to have Justine on our team and we will be sure to pass along your kind words to her. We appreciate your support and we are looking forward to seeing you again soon at Medusa Broughton Street.

Best,
The team at Medusa Broughton Street

Brilliant as always!

Jill Robertson
4th Jul 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Craig always knows exactly what I want! I can’t recommend him enough!

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Response from Medusa Broughton Street

Hey Jill!

Thanks for taking the time to leave such a kind review about Craig! We are so happy to hear that he always knows exactly what you want and that you highly recommend him. We will be sure to pass along your kind words to him.

It was truly a pleasure having you in our salon and we hope to see you again soon!

All the best,

The Team at Medusa Broughton Street

Craig is an expert on curly hair

Shaz
2nd Jul 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Craig is my go to for a consistently excellent curly hair cut. It’s not easy to find a stylist who’ll work with my curls. Look no further! And he’s a brilliant colourist too. 🤩

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Response from Medusa Broughton Street

Hi Shaz,

Thank you so much for taking the time to leave a review for us! We are lucky to have Craig as part of our team at Medusa Broughton Street. We are glad to hear that he exceeded your expectations with your curly hair and that you were happy with the results. We understand how difficult it can be to find a stylist who knows how to handle curls and we are proud to have Craig as our go-to stylist for curly hair.

We appreciate your kind words about his color skills as well. We will make sure to pass along your compliments to him. We are grateful to have clients like you who trust us with their hair.

We look forward to seeing you again soon!

Best,
The Team at Medusa Broughton Street

.

Ann Vinding
1st Jul 2025
Team Member: Ellie
5.0

As this was my first visit to medusa broughton, i was a little apprehensive. But Ellie made me feel at ease and confident that she was more than capable of giving me the result I was hoping for. I am very happy with my hair colour and style and have booked my next visit. Many thanks Ellie.

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Response from Medusa Broughton Street

Hi Ann,
Thank you so much for taking the time to review your first visit with us at Medusa Broughton Street. We are so glad to hear that Ellie made you feel at ease and confident during your appointment. Our team always strives to provide a comfortable and positive experience for all our clients.
We are thrilled to know that you are happy with your hair colour and style, and we can't wait to see you again for your next visit. We will be sure to pass along your kind words to Ellie.
Thank you for choosing our salon, we appreciate your support. Have a lovely day!
Best,
The team at Medusa Broughton Street

Fabulous

Joyce Russell
30th Jun 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Craig gave me a fab cut - feels so light & bouncy in this heat & colour match looks great too!

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Response from Medusa Broughton Street

Hi Joyce, we are so glad to hear that Craig gave you a fabulous cut! Our team at Medusa Broughton Street strives to provide top-notch services to all of our guests. It's great to hear that your hair feels light and bouncy in this heat, and that the color match looks great as well! Thank you for taking the time to share your positive experience with us. We can't wait to have you back in our salon in the future. Take care! - The Team at Medusa Broughton Street

Excellent

Dame Neil Manning
26th Jun 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Excellent as always a pleasure to be in the salon great staff and atmosphere

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Response from Medusa Broughton Street

Dear Dame Neil Manning,

Thank you so much for taking the time to leave such a lovely review about your experience at our salon. We are delighted to hear that you found our staff to be great and the atmosphere to be enjoyable.

It is always a pleasure to have you in our salon, and we are happy to know that we consistently provide you with excellent service.

We look forward to welcoming you back in the future and making sure you have another wonderful experience at our salon.

Best regards,
The team at Medusa Broughton Street

Love my cut and colour

Christine
24th Jun 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

I always look forward to my visit to see Craig. My fading colour is fixed and my hair cut back to short and tidy, as I like it. Thanks Craig and all at Medusa Broughton.

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Response from Medusa Broughton Street

Always a pleasure to see you and refresh your look 🙏🏼

Cut and blow dry

Rachel Brown
21st Jun 2025
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

Molly was so lovely! Amazing experience!

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Response from Medusa Broughton Street

Hi Rachel,

Thank you for leaving such a lovely review for our salon. We are thrilled that you had an amazing experience with Molly. We pride ourselves on providing exceptional service and it's always great to hear positive feedback from our clients.

We appreciate you taking the time to share your experience with us and we look forward to welcoming you back to our salon soon.

Best regards,
The team at Medusa Broughton Street

More than perfect

Linda Gunn
11th Jun 2025
Team Member: Kym
5.0
Appointment verified by SaloniQ Software

The staff at Broughton Street are super friendly as well as professional. Kym is excellent as always: highly skilled and knowledgeable.

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Response from Medusa Broughton Street

Hi Linda,

Thank you for leaving us such a kind review! We're glad to hear that you had a positive experience with our team at Broughton Street and that Kym provided exceptional service. We pride ourselves on being both friendly and professional, so it's wonderful to know that we met your expectations.

We appreciate you taking the time to share your thoughts with us and we hope to see you again soon!

Best,
The team at Medusa Broughton Street

Listened & delivered

Ailsa Cameron
7th Jun 2025
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

My first time ever having any colour/highlights to my hair , Molly listened to my requests and reassured me throughout. Lovely experience and I was made to feel a million dollars. Thank you Molly

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Response from Medusa Broughton Street

Hi Ailsa,

Thanks for taking the time to write such a lovely review! We're so happy to hear that you had a great first experience with getting hair color and highlights at our salon. Molly is an amazing stylist and we're glad that she listened to your requests and made you feel comfortable throughout the process. It's always our goal to make our clients feel like a million dollars, so it's wonderful to hear that we achieved that with you.

Thank you for choosing our salon and we hope to see you again soon!

Best wishes,
The Team at Medusa Broughton Street

Cut and style

Christine Hill
4th Jun 2025
Team Member: Craig
5.0

Fabulous result, professionally cut.

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Lovely bob

Paula S
1st Jun 2025
Team Member: Lauryn
5.0
Appointment verified by SaloniQ Software

I'm happy to have found a stylist that knows how to cut bobs! Love my haircut. Many thanks :)

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Haircut

Anonymous
29th May 2025
5.0

Great visit again

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Great friendly service

Sam Dugdale
28th May 2025
Team Member: Molly
5.0
Appointment verified by SaloniQ Software

I had a lovely cut and blow dry with Molly who was chatty and knowledgeable plus a great cut

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Response from Medusa Broughton Street

Thank you so much for this Sam. I’ll be sure to pass it on to Molly.

Look forward to seeing you soon continue enjoying your hair.

Fab! Fab! Fab!

Orla Smith
7th May 2025
Team Member: Lauryn
5.0
Appointment verified by SaloniQ Software

Great service!

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Response from Medusa Broughton Street

Hi Orla, thank you so much for taking the time to leave us a review! We're delighted to hear that you had a great experience at our salon. Our team takes pride in providing top-notch service to all of our clients. We hope to see you again soon and continue to impress you. Thank you again for your feedback! Take care, Team at Medusa Broughton Street

Relaxing and knowledgeable

Jenny
15th Apr 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Today was my first appointment and Craig knows exactly what to do to re my hair texture, length and layers. I’m very pleased with the result.
I was also delighted to find the lighting flattering and the chairs comfy, so often I feel so awful looking in the mirror in hairdressers that I can’t wait to leave, this was a surprisingly comfortable experience :)

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Response from Medusa Broughton Street

Dear Jenny,

Thank you for taking the time to leave us such a lovely review! We are so glad to hear that Craig was able to achieve the perfect look for your hair texture, length, and layers. It's always our goal to make sure our clients are happy with their results.

We're also happy to hear that you found our lighting and chairs comfortable. We always strive to create a relaxing and pleasant atmosphere for our clients, so they can truly enjoy their time with us.

Thank you again for your kind words and for choosing our salon. We look forward to seeing you again soon!

Best,
The team at Medusa Broughton Street

Excellent hair

Mrs Liz Elsby
4th Apr 2025
Team Member: Sylvia
5.0
Appointment verified by SaloniQ Software

Always brilliant, very happy with hair, have been a client for a while.

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Response from Medusa Broughton Street

Dear Liz,

Thank you so much for your kind review! We are delighted to hear that you have been a happy and loyal client of ours. Our team at Medusa Broughton Street is always striving to provide the best services and make our clients feel happy and satisfied with their hair.

We appreciate your support and look forward to seeing you again soon. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

Have a great day!

Best,
The team at Medusa Broughton Street

Curly and pink!

Sophie
27th Mar 2025
Team Member: Ellie
5.0

Ellie did an amazing job - she listened to what I wanted but also gave advice based on her experience. I absolutely love the outcome and will definitely be back to see Ellie and recommend her.

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Response from Medusa Broughton Street

Hi Sophie,

Thank you so much for your kind words about Ellie! We are thrilled to hear that you had such a positive experience at our salon. Our team at Medusa Broughton Street always strives to listen to our clients' wants and provide helpful advice based on our expertise.

It's fantastic to know that you are happy with the outcome of your visit and that you will be recommending Ellie to others. We can't wait to welcome you back for your next appointment. Thank you again for choosing us!

Best,
The team at Medusa Broughton Street

Hair by Kym

Mary Kelly
25th Mar 2025
Team Member: Kym
5.0
Appointment verified by SaloniQ Software

As always a very pleasant experience having my hair cut and styled at Medusa by Kym. All staff are professional and pleasant.

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Response from Medusa Broughton Street

Hi Mary,

Thank you so much for taking the time to leave us such a kind review. We are thrilled to hear that you had a great experience with Kym at our salon, and that our team was able to provide you with a professional and pleasant service.

We strive to create a friendly and welcoming atmosphere for all of our clients, and we are happy to hear that we were able to meet your expectations.

We appreciate your continued support and look forward to seeing you again soon.

Best regards,
The team at Medusa Broughton Street

Wonderful Salon and Stylist

Fiona Maxwell
9th Mar 2025
Team Member: Ellie
5.0

My hair was in a terrible condition but Ellie worked wonders and I left the salon with well conditioned, shiny hair cut in an easy to manage and lovely style. Elie is a charming young woman and a very skilled stylist.

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Response from Medusa Broughton Street

Hello Fiona,

Thank you for taking the time to leave us a review! We're thrilled to hear that Ellie was able to work her magic on your hair and leave you feeling satisfied with the results. She truly is a talented stylist and we're lucky to have her on our team.

We're glad that you were also able to appreciate Ellie's charming personality. Making our clients feel comfortable and at ease during their visit is just as important to us as making sure they leave with beautiful hair.

Thank you again for choosing our salon and we look forward to seeing you again soon!

Best,
The Team at Medusa Broughton Street

Fringe-tastic!

Gillian Barker
4th Mar 2025
Team Member: Kym
5.0
Appointment verified by SaloniQ Software

Recently started getting my hair cut by Kym after my previous long term hairdresser left the salon. Kym is a lovely lady, very friendly and experienced and is probably the only person to give me a decent - non standard - looking fringe in the last 20 years (I am no longer scared of having one 😁). Great hairdresser, definitely recommended!

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Response from Medusa Broughton Street

Hi Gillian,

Thank you for taking the time to leave a review for us. We are so glad to hear that you had a positive experience with Kym. Your kind words mean a lot to us and we will be sure to pass them along to Kym.

We are sorry to hear that your previous hairdresser left the salon, but we are thrilled that you have found someone else that you are happy with. We strive to make all of our clients feel comfortable and confident with their hair, so it's great to hear that you are no longer afraid to try new styles.

Thank you for recommending us and for trusting us with your hair. We look forward to your next visit.

Warm regards,
The team at Medusa Broughton Street

5 Star Hair Transformation

Avril Stevenson
10th Feb 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Craig worked magic on my hair again, delivering a cut and colour that exceeded my expectations . My hair has never looked or felt better! Craig - you are a 'Shear Genius!!' With a fantastic team and salon, highly recommend 👍❤️

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Response from Medusa Broughton Street

Hi Avril, we are thrilled to hear that Craig was able to work his magic on your hair! It is always our goal to exceed expectations and we are so glad to hear that your hair has never looked or felt better.

Thank you for the kind words about our team and salon. We are passionate about what we do and always strive for excellence. Your recommendation means a lot to us.

We look forward to seeing you again soon and continuing to provide you with exceptional service and results.

Best,
The team at Medusa Broughton Street

Great cut & colour

Catherine
6th Feb 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

My new colour is lovely, with great cut and style. Always enjoy my visits to Medusa on Broughton Street!

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Response from Medusa Broughton Street

Dear Catherine,

Thank you so much for taking the time to share your experience with us. We are delighted to hear that you loved your new color and that you are happy with your cut and style. We always strive to provide the best service to our clients and we are glad that we were able to meet your expectations during your visits to our salon on Broughton Street.

We truly appreciate your support and we can't wait to have you back in our salon for your next appointment. Please don't hesitate to reach out to us if there is anything else we can assist you with.

Warmest regards,
The Team at Medusa Broughton Street

Excellent!

Shaz
6th Feb 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Craig skilfully & beautifully cuts my curly hair. A highly technical cut, which gives my hair life and style. I love it!

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Response from Medusa Broughton Street

Hi Shaz,

Thank you so much for leaving such a kind review for our salon. We are thrilled to hear that Craig did an amazing job cutting your curly hair and that you are loving the results. We pride ourselves on providing highly technical cuts that bring life and style to our clients' hair, so it's wonderful to know that we achieved just that for you.

Next time you visit, don't be shy to let us know how we can make your experience even better. Your feedback means a lot to us.

See you soon!

The team at Medusa Broughton Street

Been going here for years

Ann Glynn
28th Jan 2025
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Always a lovely hair cut / treatment from Craig. Great how he offers giid advice in each visit

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Response from Medusa Broughton Street

Dear Ann,

Thank you so much for taking the time to write a review about your recent visit to our salon. We are so happy to hear that you had a lovely hair cut and treatment from Craig! We pride ourselves on providing excellent services and it's great to know that you feel the same way.

We certainly agree that Craig is exceptional at giving sound advice and we are lucky to have him as part of our team. We will make sure to pass along your kind words to him.

We appreciate your continued support and look forward to your next visit at our salon.

Best regards,
The team at Medusa Broughton Street

Cut and colour

Sharon Robson
16th Dec 2024
3.5
Appointment verified by SaloniQ Software

Normally I am very happy but my experience this time has left me extremely disappointed. Initially I was called to say my normal stylist was off which I appreciate cannot be helped I came in as requested on the 1st of December and after sitting for around 20 minutes was told I had the wrong day despite being called by yourself and told to come in. Came for what was my appointment on the 8th and was kept waiting for 25 minutes. I appreciate things can happen but in the 4 years I have been a client this has never happened. My normal stylist is off and I am not sure of the up to date position but hopefully he will return.

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Response from Medusa Broughton Street

Dear Sharon,

We are sorry to hear about your recent experience at our salon. As a team, we always strive to provide excellent service to our valued clients, and we apologize for any inconvenience you may have experienced.

We understand your disappointment with not being able to see your regular stylist, and we apologize for any confusion with scheduling. We do our best to accommodate our clients when situations beyond our control arise, and we apologise if this was not communicated clearly to you. We value your loyalty as a client for the past four years and we assure you that we are doing our best to ensure that your next visit is a pleasant one.

We appreciate your understanding and hope to see you soon. Thank you for taking the time to share your feedback, it helps us to continually improve our services.

Warm regards,
The team at Medusa Broughton Street

Excellent Service

Fiona Duncan
5th Dec 2024
Team Member: Kym
5.0
Appointment verified by SaloniQ Software

Great salon with fabulous service. Always a reminder text, appointments always on time, very close to a tram stop so super convenient. What’s not to love ❤️

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Response from Medusa Broughton Street

Hi Fiona,

Thank you so much for leaving such a kind review about your experience at our salon. We are delighted to hear that you enjoyed our fabulous services and appreciated the convenience of our location near the tram stop.

At Medusa Broughton Street, we value punctuality and strive to always provide our clients with a timely and seamless experience. We are also glad that our reminder texts have been helpful for you.

Thank you again for your positive feedback, it means a lot to us. We look forward to welcoming you back to our salon in the future.

Warm regards,
The Medusa Broughton Street Team

Cut and wash

Ian Cameron
3rd Dec 2024
Team Member: Craig
5.0

Very good cut as usual. A head massage when hair washed was so relaxing.

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Response from Medusa Broughton Street

Dear Ian,

Thank you for taking the time to leave us a review. We are delighted to hear that you had a very good cut and a relaxing head massage during your visit to our salon. We pride ourselves on delivering top-notch services to our clients and we are glad to know that we have met your expectations once again.

We look forward to welcoming you back and providing you with another exceptional experience at our salon. If there is anything else we can do to enhance your visit, please do not hesitate to let us know.

Best wishes,
The Team at Medusa Broughton Street

Always Excellent

Lynne Muirhead
18th Oct 2024
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

As always, excellent haircut, all of my hairs foibles taken into consideration (thinner on one side, coos licks etc), interesting conversation and some laughs.

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Response from Medusa Broughton Street

Hi Lynne,

Thank you so much for taking the time to leave us a lovely review! We are thrilled that you had another great experience at our salon and that we were able to take into consideration your hair's unique characteristics. We always love having interesting conversations and sharing some laughs with our clients.

We appreciate your continued support and look forward to seeing you again soon!

Warmly,
The Team at Medusa Broughton Street

Exceeded Expectations

Alexandra Adamson
17th Oct 2024
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Craig communicated his advice and recommendations with a technical, professional and friendly manner. I made my appointment with him whilst taking a leap of faith for a colour, never having had one previously and I am amazed at how he has managed to give my hair the vibrant yet natural look I had hoped for. A friendly and efficient experience from all the staff at Medusa!

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Response from Medusa Broughton Street

Dear Alexandra,

Thank you so much for taking the time to leave us a review. We are thrilled to hear about your positive experience at our salon! We pride ourselves on our friendly and efficient staff, and we are delighted that Craig was able to provide you with professional and knowledgeable recommendations for your first color appointment. We are happy that you were pleased with the end result of your vibrant yet natural look.

Our team at Medusa Broughton Street always strives to give our clients the best experience possible, so it is wonderful to know that you enjoyed your visit.

We look forward to welcoming you back to our salon in the future.

Best,
The Medusa Broughton Street team

Thanks so happy with hair

Mrs Liz Elsby
15th Oct 2024
Team Member: Sylvia
5.0
Appointment verified by SaloniQ Software

Fantastic colour and cut as usual, thanks a million.

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Response from Medusa Broughton Street

Dear Mrs Liz,

Thank you so much for leaving such a wonderful review for our salon. We are thrilled to know that you were pleased with your recent visit and that you loved your colour and cut. We strive to provide the best services to all our clients and we're glad we were able to meet your expectations.

We look forward to welcoming you back to our salon and making your next visit just as fantastic. Thank you again for your kind words and for choosing our salon for your hair needs.

Best regards,
The Medusa Broughton Street team

Cheers me up

Edna Mackenzie
27th Sep 2024
Team Member: Craig
5.0
Appointment verified by SaloniQ Software

Been going to Craig for years now trust him that much I just let him do what he wants

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Response from Medusa Broughton Street

Hi Edna, thanks for taking the time to leave us a review. We're so glad to hear that you've been trusting Craig with your hair for years. We always aim to make our clients feel comfortable and have full confidence in our stylists. We appreciate your loyalty and are happy to hear that you let Craig do his thing! Thank you for choosing our salon and we look forward to seeing you again soon. Best, the team at Medusa Broughton Street.