Lovely hair but shocking experience...
I travelled a two-hour round trip after an attentive consultation with Meg. While I was happy with how my hair turned out, the experience completely overshadowed that. I don’t believe Megan was solely responsible, as the salon itself was poorly managed that day. However, that doesn’t excuse the lack of warmth or professionalism.
I wasn’t seen for 40 minutes initially. I was left waiting four or five times for up to 30 minutes each, and still had foils in my hair over three hours later at 4:40pm. Meg was juggling multiple clients, sometimes checking my foils without saying anything. She cut off conversations and didn’t return to them, barely spoke to me, and the atmosphere was uncomfortable.
I asked for a coffee that never arrived. No one offered me a drink. I was left alone in a side room for an hour with little acknowledgment. An assistant washed part of my hair without putting a towel down, so water dripped down my back and t-shirt. The salon felt chaotic, with staff repeatedly saying how stressful things were without an apprentice. Another customer had to leave at 5pm with wet hair.
After sitting for over five and a half hours, I left feeling anxious and overlooked. While I didn’t feel Megan made me feel valued or listened to, I understand this may not reflect how she is every day. The stress in the salon clearly impacted her ability to offer professional service.
I contacted the manager hoping for acknowledgment of wider issues, but the responses were brief, lacked accountability, and framed it as a personal problem. I was only offered a phone call apology, which I explained I couldn’t take, and nothing further was offered.
After a 5.5-hour appointment, being asked to pose for photos felt entirely inappropriate given how uncomfortable the experience had been.