Response from Fergal Doyle HAIR
Dear Ava,
Thank you for taking the time to leave a review about your recent experience at our salon. We are deeply sorry that your daughter's haircut did not meet your expectations and for the inconvenience this has caused. We sincerely apologize for the lack of professionalism and accountability displayed by our team at the Stoke Bishop location.
We are glad that you were able to visit our Whiteladies Road salon and had a positive experience with our stylist. We take great pride in providing exceptional service and it is disappointing to hear that this was not reflected during your visit to Stoke Bishop.
We have addressed this matter with our team and will ensure that all our staff members are reminded of the importance of taking responsibility for their work and providing excellent customer service. We apologize once again for any frustration and disappointment caused and hope to have the opportunity to provide you with a better experience in the future.
Thank you for your feedback and for choosing Fergal Doyle HAIR.
Best regards,
The team at Fergal Doyle HAIR