Professional and Dedicated
5.0
Appointment verified by Phorest
I’m a regular and I keep coming back because of their honest and caring service. On my recent tint regrowth appointment, the colour didn’t take quite right the first time, but Laura my stylist was completely honest about it, which I really appreciated. She handled it with kindness and professionalism, making sure it was corrected with care and attention to detail.
What stood out most was how respectfully I was treated throughout. I even asked if she was happy with the result the second time around, it mattered to me that she felt good about the work too. That kind of mutual care made the experience feel really personal.
Refreshments were offered regularly and comfort was clearly a priority. The wash area is state-of-the-art, and the firm, relaxing hair wash was a real treat.
Not everything goes perfectly the first time, but how it’s handled says everything. If anything, I’d definitely return after the way things were handled. I left feeling cared for and confident, and I think it’s always reassuring to know you’ll be leaving a good place where clients are truly valued. One happy customer, knowing they genuinely care, every time.