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Jas Hair

Inexperienced colourist and rude management
1.6

I recently attended the Wilton salon for balayage and root tint. It was my first time at the salon and it will certainly be my last.
The results were truly dire! The first attempt at the colour resulted in patchy and inconsistent application- which the stylist was actually rather proud of. Only upon my insistence was this attempted to be corrected! This was done by simply adding more blonde dye on top and obviously just created an even bigger mess and left me with dry, damaged and YELLOW! I was then further shocked by the insistence that I ‘could not leave unless I paid’ a large sum of money. She did however reassure me that a refund would be possible once the salon manager returned to work after the weekend. This turned out to be a lie. After contacting the salon and the owner of Jas hair group I have basically been told that they do not care and have refused to accept their failings and give me a refund which is all I want. I have subsequently paid to visit a reputable salon to have my hair corrected. Notably the other salon assumed I had ruined my hair by using a home hair dye kit and were shocked to learn that it had been done professionally as not only the colour was bad but the application was executed so poorly they assumed it had been done by a non professional. It will take months to get my hair back to the condition and colour that it was.

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