Response from 1192 Laser & Beauty Clinic
Hi Jo,
Thank you for taking the time to leave us your detailed feedback. We’re pleased to hear that you and your friend enjoyed your treatments overall, and we really appreciate you highlighting the areas where we can improve.
We’re sorry that the noise from the equipment in another treatment room has affected the relaxing atmosphere during the beginning of your appointment. We completely understand how important a calm environment is, particularly when having a treatment designed to help you unwind, and we’ll certainly take your comments on board.
We’re also sorry that the use of feathers during the head spa wasn’t mentioned beforehand. We appreciate that this can be particularly important for clients with sensitivities or aversions, and we’ll look at how we can make the treatment information clearer so that clients know what to expect before their appointment.
Just to clarify regarding the pedicure, therapists do have a stool available to use during pedicures. However, some of our therapists find that sitting on the floor gives them a more comfortable and practical position when working on the feet, particularly when treating areas such as the heels. We completely appreciate that this may not be as comfortable from the client's perspective, though, and we’ll be mindful of this feedback and look at how we can make the experience more comfortable for our clients.
Thank you again for your honest and constructive feedback. It’s genuinely helpful to us as we continue to improve both our treatments and the overall client experience. We hope to welcome you both back again in the future.