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Boilerhouse Hair and Beauty Salon Jesmond

Friendly but didn't listen to me at all
3.2
Appointment verified by SaloniQ Software

I'd hears great things from friends, and was excited to treat myself to a haircut as I can't afford it often. I told my stylist that I was growing out a mullet and wanted it tidied up and thinned out. But all she heard was mullet so cut one back in. Several times I said I don't want a mullet and she said yes that's fine, but continued to cut it in. She also didn't listen to what I was saying generally as she was asking me about myself and kept assuming I was a university student to which I said I wasn't, then 10 mins later asked me what I studied at university. She was obviously distracted and after several times trying to correct her I just accepted that she'd cut my hair as she did and it was too late, and I'm not the person to make a fuss in the moment but I would suggest making sure you listen to your customers about what they want and checking in. I understand my stylist was probably distracted but when paying up to £50 for a professional haircut I'd expect to be listened to at least.

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