I'd hears great things from friends, and was excited to treat myself to a haircut as I can't afford it often. I told my stylist that I was growing out a mullet and wanted it tidied up and thinned out. But all she heard was mullet so cut one back in. Several times I said I don't want a mullet and she said yes that's fine, but continued to cut it in. She also didn't listen to what I was saying generally as she was asking me about myself and kept assuming I was a university student to which I said I wasn't, then 10 mins later asked me what I studied at university. She was obviously distracted and after several times trying to correct her I just accepted that she'd cut my hair as she did and it was too late, and I'm not the person to make a fuss in the moment but I would suggest making sure you listen to your customers about what they want and checking in. I understand my stylist was probably distracted but when paying up to £50 for a professional haircut I'd expect to be listened to at least.