A Wonderful First Experience!
I recently visited this salon for the first time and had my appointment with Rhiannon, and I honestly couldn’t have asked for a better experience.
I walked in feeling self-conscious because my hair was greasy and I was already having a bad day. But from the moment I sat down, Rhiannon was so kind and welcoming. She immediately offered me a drink (the coffee was delicious!) and made me feel comfortable right away.
As someone who hasn’t been to a hairdresser a lot, I wasn’t sure what I wanted — I just knew I wanted my hair to look healthy. She was patient and understanding while I explained that. She recommended how much to cut off, freshened up my layers, and explained everything clearly so I felt confident in her advice.
She also told me that as a new client, I could get a treatment with 40% off, which I was thrilled about as I’m on a budget. Such a lovely surprise!
At the wash station, she checked the water temperature and asked if I wanted the massage chair on — it was so relaxing. The head massage was amazing! She customised a treatment for my dry, frizzy hair and explained what each part would do, which I really appreciated.
Back at the chair, she kept checking the length and layers with me and explained what she was doing. We had such a lovely conversation, and I felt more relaxed as the appointment went on.
I walked in feeling uncomfortable but left feeling refreshed and confident. My hair feels and smells amazing! I couldn’t afford the recommended products this time, but I’ll definitely be purchasing them when I can.
I highly recommend this salon — and especially Rhiannon. Thank you for such a wonderful experience! 💛
Response from Mova Hairdressing Staines
Dear valued customer,
Thank you so much for taking the time to share your experience at our salon with us. We are thrilled to hear that you had a positive first-time visit with Rhiannon. We strive to make all of our clients feel comfortable and relaxed during their appointments, and we are glad she was able to do so for you.
It's wonderful to hear that you enjoyed our coffee and the complimentary treatment that Rhiannon recommended for you. We always want our clients to leave feeling pampered and confident with their hair. We will be sure to pass along your kind words to Rhiannon.
We appreciate your recommendation and cannot wait to have you back in our salon. Thank you for choosing us for your hair needs. We look forward to seeing you again soon.
Best regards,
The Mova Hairdressing Staines team