My hair looks good. That's the main thing, right?
That said, for years I've visited Toni and Guy salons. It used to be a bespoke, luxury experience. I don't know if company policies have changed or if the Sheffield branch is different, but the experience feels rushed now. The place is loud and the chairs are crammed in. Hard to have a conversation without raising your voice. Moreover, I used to walk in and say 'hi, I have a photoshoot tomorrow - improvise'. I'm not a hair expert. I trust the judgement of the stylists. They used to be so enthusiastic about creative ideas and I would always walk away with something new and interesting. Now, when I say things like 'I trust your judgement, make me look cool', I often get responses like 'I don't know what you mean, do you have a picture, I can't cut your hair unless you tell me what you want', etc. Yesterday I was even told 'you're contradicting yourself' - I don't know anything about hairdressing. I wouldn't walk into McDonalds and tell them how to cook the fries. I'd probably contradict myself there as well.

Don't get me wrong, other than this, everyone was polite and I got a decent hair cut, but that won't stop me looking elsewhere for the bespoke, leisurely, creative experience I used to get at the Toni and Guy salon when I lived in a different city.