Kelly is a new apprentice at the salon yet despite this she made me feel at ease that she was trying her best with my hair and colour application. Although she came across shy and a bit nervous at first i could tell she was a bit anxious and shy she was polite and friendly and well spoken. She offered me a hot drink and engaged in social conversation once she felt comfortable. Therefore making me feel welcomed into the salon. I hope she has a successful future in hair dressing.