Response from Major Extensions
Dear Sharon,
We are sorry to hear about your disappointing experience with us. Our team strives to provide excellent services to all our clients, and it is unfortunate that we were not able to meet your expectations. We sincerely apologize for any inconvenience caused and will make sure to address these concerns with Charlotte.
We understand the importance of communication and making our clients feel welcome and confident in our abilities. We regret that this was not the case for you during your visit. We appreciate you sharing your feedback with us and we will work on improving our communication and customer service skills.
We always aim to provide accurate and honest information during consultations and apologize if there was any miscommunication about the possibility of having curly hair extensions. We value your trust and would love the opportunity to make things right for you. Please do not hesitate to reach out to us, and we would be happy to assist you with any further needs.
Thank you for considering us as your salon, and we hope to have the chance to make it up to you.
Best regards,
The team at Major Extensions