Response from Roar Giffnock
Hi Frances,
My name is Leo and I am the salon owner at ROAR. I wanted to create a reply that addresses all of your points in your review.
Firstly ROAR has a mission to make each guest look and feel fantastic so if we have missed the mark on this occasion please know we will Do everything we can to rectify that.
Your appointment was indeed with John however please let me explain that John went missing with no
Communication. I don’t feel it necessary to go into the details of this however we had no idea if he was coming back or not so instead we made sure we had a senior member of the team free to accommodate your appointment if you wanted at a very busy time of year rather than cancel and be unable to offer an alternative.
I have had a look at the appointment records and I can see that you had a “full head of foils” which included lowlights on your previous visits. I have then had a look at this appointment and can see that you had a “Face frame foils” this time which again did include a low light but the quantity that was mixed up and used was significantly less. After chatting to Claire she was certain that you didn’t want to remove the low light but have less of them so I feel there may have been a miss communication here. Claire also mentions that when the service was finished you let her know that you were happy with the results.
At ROAR we will always make sure we get it right as much as we can but of course every so often we need to readjust some things. Please could you get in touch with us at [email protected] and we can organise a complimentary adjustment for you as well as a free treatment to say thank you for your feedback.
You have also rated our cleanliness, atmosphere and service low Frances which for us is
Feedback that we rarely receive so could you please elaborate on these points and we can make changes where necessary.
I look forward to hearing from you.
Regards
Leo
🦁