Roar Giffnock

Hi Kerrie,

Thank you so much for leaving us such a lovely review! We are delighted to hear that you are happy with the results of your appointment and that we could be a part of your hair journey leading up to your wedding.

We are glad to hear that Conor was able to provide you with excellent service, addressing your needs and giving you sound advice. We always strive to make our clients feel comfortable and confident in our services.

It's fantastic to know that the color turned out even better than expected. We are thrilled that we were able to give you a clean slate and a glossy finish for your big day. We can't wait to see you again and be a part of more memorable hair experiences!

Best,
The team at Roar Giffnock

Hi Cairne Quinn, thank you so much for taking the time to leave us a review. We are so glad to hear that you were pleased with your last minute appointment! Our team at Roar Giffnock works hard to accommodate our clients as best as we can. We hope to have the pleasure of pampering you again in the near future. Thank you for choosing us! Best regards, the team at Roar Giffnock.

Hi Gillian,

Thank you so much for leaving a review about your recent visit to our salon. We are thrilled to hear that you had a positive experience with Conor. Our team takes great pride in providing quality services to our clients.

It's wonderful to know that Conor was able to meet your expectations and make your visit enjoyable with his polite and attentive service. We're glad you love your new look and we hope it has exceeded your expectations.

We appreciate your kind words and we look forward to welcoming you back to the salon in the future.

Warm regards,
The team at Roar Giffnock

Hi Emma, thank you so much for taking the time to leave a review! We're thrilled to hear that you had a great experience at our salon and that Conor did a fantastic job on your cut and colour. We'll be sure to pass along your kind words to him. We are always striving to provide our clients with the best services and it's wonderful to know that we were able to deliver that for you. Thank you again for choosing our salon and we hope to see you again soon! - The team at Roar Giffnock

Dear Wendy,

Thank you so much for your kind review! We are thrilled to hear that you had another great visit at our salon. Our team takes pride in providing a welcoming and enjoyable experience for all our clients.

We are also happy to read that Gavin gave you the best cut and colour - he has a real talent for it! We are glad that you were able to feel taken care of and have some laughs during your two-hour visit.

Thank you for your continued support and we can't wait to see you again soon!

Best wishes from all of us at Roar Giffnock

Hi Catriona,

Thank you so much for taking the time to leave us a review. We're happy to hear that you had a great appointment with Gavin at our salon. It's always our goal to listen to our clients' concerns and make suggestions for the best finish possible.

We hope you were pleased with the outcome and that you'll come back to see us again soon. Your feedback is greatly appreciated and we will pass on your kind words to Gavin.

Take care,
The Team at Roar Giffnock

Hi Claire,

Thank you so much for the lovely review! We're glad to hear that you had a great experience with Conor - we'll be sure to pass along your kind words to him. It's always a pleasure to have such attentive and helpful stylists on our team. We hope to see you again in the future for all your hair needs.

All the best,
The Team at Roar Giffnock

Dear Mrs. Carly,

Thank you so much for leaving such a lovely review! We are thrilled to hear that you love your haircut and colour. It means a lot to us that you had a fantastic experience with our staff and felt welcomed in our salon. We are delighted to know that you enjoyed the extra head massage and our massage chair. We always strive to go above and beyond for our clients, and we are happy to know that our efforts were appreciated by you. We can't wait to have you back at our salon for your next appointment.

Warmly,
The team at Roar Giffnock

Hi Gail, thank you for sharing your experience at our salon. We are thrilled to hear that you were happy with your hair cut and colour by Gavin. Our team prides itself on listening to our customers and creating a warm and welcoming environment. We're glad you enjoyed Gavin's friendly conversations, he truly is a brilliant stylist. We look forward to seeing you again soon.
Best,
The team at Roar Giffnock

Hi Gail,

Thank you very much for taking the time to leave such a kind review. We are thrilled to hear that you had a great experience with Gavin at our salon. We understand that switching hairstylists after 21 years can be nerve-wracking, but we are so glad that you felt comfortable and enjoyed your cut and colour. Gavin is truly a talented stylist and we are lucky to have him on our team.

We love creating a relaxed and welcoming atmosphere for our clients, and we're happy that you felt that during your visit. We appreciate your support and look forward to seeing you again in the future.

Take care,
The team at Roar Giffnock

Hi Pauline,

Thank you so much for your kind review! We are thrilled to hear that you always have a great experience at our salon. Our team is dedicated to providing excellent customer service and making sure our clients feel comfortable and heard. And of course, leaving with fabulous hair is always a bonus! Thank you for your continued support and we look forward to seeing you again soon.

Best,
The team at Roar Giffnock

Hi Evelyn,

We are so glad to hear that you had a lovely visit at our salon and that you were pleased with your cut and blow dry! We thrive on providing exceptional experiences for our clients and we are happy to know that we were able to achieve that for you. Thank you for taking the time to leave us such a kind review. We hope to see you again soon for your next hair appointment.

Warm regards,
The Roar Giffnock team

Hi Laura,

We are thrilled to hear that you had a positive experience during your first visit with us! It is always our goal to provide excellent attention and customer service to all our clients. We can't wait to welcome you back for your next visit. Thank you for choosing our salon and we look forward to making your future visits just as enjoyable.

Best regards,
Team at Roar Giffnock

Hi Nathalie!

Thank you so much for taking the time to leave this lovely review for us. We are so glad to hear that you had a relaxing experience at our salon during what sounds like a busy and challenging time for you. It's always our goal to make our clients feel pampered and taken care of, so we are thrilled that you felt that way during your visit.

Conor, Nicole, Gavin, Leo and the rest of our team work hard to ensure that our clients have a great experience, and we are happy to hear that you enjoyed your treatments and interactions with them. We are also happy to know that you were able to fully relax in our massage chair - it's one of our favorite features too!

Thank you for choosing to visit our salon and we hope to see you again soon.

Warmly,
The team at Roar Giffnock

Hi Fiona,

Thank you so much for your lovely review! We are thrilled to hear that you had a relaxing and enjoyable morning at our salon. Brian is definitely a master at both hair and conversation, so we couldn't be more pleased that you had such a pleasant experience.

Thank you for choosing our salon for your hair needs and we hope to see you again soon.

Best,
The team at Roar Giffnock

Hi Jacki,

Thank you so much for leaving this lovely review about Fiona! We are so happy to hear that you had a great experience at our salon.

We truly value your kind words and we will be sure to pass on your compliments to Fiona. She will be thrilled to know that you appreciated her services.

Thank you for choosing our salon and we look forward to seeing you again soon!

Best,
The Team at Roar Giffnock

Hi Jean, we are thrilled to hear that you had a wonderful experience with Nicole at our salon! We are happy to hear that she knows exactly what you like and that you are always pleased with the service from start to finish. We appreciate your recommendation and value your feedback. Thank you for letting us know, and we can't wait to see you again soon! Best, the team at Roar Giffnock.

Dear valued customer,

Thank you so much for sharing your positive experience at our salon. We are thrilled to hear that you had a "fab" time with us! Your kind words mean a lot to our team and we are always happy to know that our efforts have made you happy.

We can't wait to have you back for another visit. Your satisfaction is our top priority and we are grateful for your support. Thank you for choosing our salon and we look forward to seeing you again soon!

Kind regards,
The team at Roar Giffnock

Hi Karen P,

Thank you for taking the time to review your experience at our salon. We're thrilled to hear that you enjoyed your time with us and that Stef was able to provide you with a satisfying experience. It's great to know that you loved your new style and found it low maintenance, just as you requested. We're also pleased that you were able to relax during your visit, thanks to our massage chair and head massage. We hope to see you again soon for your next pampering session.

Best,
The team at Roar Giffnock

Hi Farzana,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a pleasant experience during your recent visit. We take great pride in our attention to detail and it's wonderful to know that it didn't go unnoticed by you.

We're also glad to hear that you enjoyed our massage chair during your hair wash - it's always our goal to make our clients feel relaxed and pampered while they're with us.

Your kind words about our staff mean a lot to us. We have a fantastic team who always strive to provide the best service possible. We're glad they made you feel welcomed and comfortable.

Thank you again for choosing our salon, Farzana. We hope to see you again soon!

Best regards,
The team at Roar Giffnock

Hi Marina,

Thank you for your kind words about our salon! We're so glad to hear that you had a relaxing and enjoyable experience with us. Our team strives to create a warm and welcoming environment for all of our guests while also providing high-quality and professional services.

We truly appreciate your feedback and hope to see you again soon for your next pampering session. Take care!

Warm regards,
The team at Roar Giffnock

Hi Octavia,

Thank you so much for taking the time to leave us such a lovely review! We're glad we were able to accommodate you even though your appointment was booked for an unavailable time. Our team always goes above and beyond to make sure our clients have the best experience possible. We're thrilled that you were delighted with your haircut in the end!

We look forward to seeing you again soon at our salon. Take care!

Best regards,

The team at Roar Giffnock

Hi Cairne Quinn,

Thank you so much for your kind review! We are delighted to hear that you were happy with your colour. Our team at Roar Giffnock always strives to provide the best experience for our clients, and we are thrilled to know we have met your expectations.

We appreciate you taking the time to share your thoughts with us. Your feedback is greatly valued and we will continue to work hard to maintain the high standards you have come to expect from us.

We look forward to welcoming you back to our salon soon for another great experience.

Warmly,
The team at Roar Giffnock

Dear Gail,

Thank you so much for your kind review! We are thrilled to hear that you had a great experience during your recent visit to our salon. It's always exciting to work with a new stylist and we're glad to hear that you were delighted with the results.

We appreciate you taking the time to share your feedback with us. It means a lot to our team and encourages us to continue providing excellent services to all of our clients. We hope to have the pleasure of seeing you again soon!

Warm regards,

The Team at Roar Giffnock

Hi Abigail,

Thank you so much for taking the time to leave a review for Gavin! We are thrilled to hear that you were happy with the service he provided and that you would go to him again.

We pride ourselves on ensuring our clients leave with the perfect style, and we are glad that Gavin was able to create exactly the shape you wanted. We also love to provide the extra touches, like the shiatsu head massage and massage chair, to make your experience with us even more enjoyable.

We look forward to welcoming you back to our salon in the future!

Best,
The Team at Roar Giffnock

Hi Clare,

Thank you so much for taking the time to leave us a review. We are so glad to hear that you enjoyed your visit to our salon and that you were happy with your haircut. We pride ourselves on our friendly and attentive staff and it's wonderful to hear that you had a great experience with Claire.

Our massage chairs are definitely a favorite among our clients and we're glad you got to enjoy them during your hair wash. We will be sure to let Claire know how much you appreciated her advice and styling skills. We hope to see you again soon for your next appointment.

Best,
The team at Roar Giffnock

Dear Susan,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had yet another excellent appointment with Gavin. Our team is dedicated to not only providing great haircuts but also understanding and fulfilling our clients' specific requests. We are glad to hear that Gavin was able to give you the slight change you were looking for while also providing tips on how to style your hair at home.

We're so happy that you love your new hair and we can’t wait to see you again for your next appointment.

Best,
The team at Roar Giffnock

Hi Jim, we are so glad to hear that you had another great experience with Aiman at our salon! We strive to provide the best customer service and make our clients feel comfortable and happy with their hair. It's wonderful that you received compliments on your hair after your appointment, Aiman will be thrilled to hear that. We appreciate your kind words and look forward to seeing you again soon. Take care, the team at Roar Giffnock.

Hi Barbara! Thank you so much for your kind review. We are thrilled to hear that you were pleased with your haircut and colour from Gavin. We will definitely pass along your compliments to him. It's wonderful to know that we were able to achieve the exact look you were hoping for. We always strive to make our clients happy and it's reviews like yours that make it all worth it. Thank you again for choosing our salon for your hair needs. We look forward to seeing you again soon! Best wishes, The team at Roar Giffnock.

Hi there! Thank you so much for taking the time to leave us such a lovely review! We are beyond thrilled to hear that you always feel fabulous after visiting our salon and that Nicole's talent shines through during your visits. We truly appreciate your continued support and look forward to pampering you again soon! ❤️🦁 Warmest regards, The team at Roar Giffnock.

Hi Mariam,

Thank you so much for leaving a positive review for Conor at our salon. We are glad to hear that your experience with him was wonderful and that you were pleased with the gorgeous cut he gave you. We take pride in our team's ability to listen to our clients' preferences and provide personalized cuts that leave you feeling confident and beautiful.

Thank you for also highlighting Conor's expertise in styling and for trusting him to revamp your hair. We are thrilled to have made a positive impact on your self-confidence. It's always a pleasure to see our clients leave our salon with a big smile and satisfaction with their new look.

We can't wait to have you back at our salon again. We appreciate your support and we look forward to giving you another amazing experience.

Best regards,
The team at Roar Giffnock

Dear Frances,

Thank you so much for taking the time to share your positive experience at our salon. We are glad to hear that you were greeted by our stylist Conor, who was able to listen to your concerns and provide you with a patient and friendly service. We are also happy to know that you were satisfied with your highlights and cut, and that you left our salon delighted with the overall experience.

We truly appreciate your kind words and your support. It was a pleasure to have you as our valued client and we look forward to seeing you again soon. Have a lovely day!

Warmly,

The team at Roar Giffnock

Hi Zunainah,

Thank you so much for taking the time to leave us this lovely review! We are so happy to hear that you had a great experience with our stylist Conor. Our team takes pride in their ability to understand and fulfill our clients' visions, even with little inspiration.

We're glad to hear that you felt at ease and relaxed during your time with us. And we love that you enjoyed chatting with Conor - our team is always happy to have a good conversation with our clients!

Thank you again for trusting us with your hair, we're thrilled that you love the result. We hope to see you back at our salon soon!

Best,
The team at Roar Giffnock

Hi Angela,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are absolutely delighted with your recent color and style at our salon. We are glad that Nicole was able to listen to your preferences and make the perfect color and restyle suggestions for you.

At Roar Giffnock, we strive to provide our clients with natural-looking results and a pleasant salon experience. We are happy to know that we have exceeded your expectations.

Thank you again for your kind words. It was a pleasure having you at our salon, and we look forward to seeing you again soon.

Best wishes,
The team at Roar Giffnock

Hi Mrs Gayle,
Thank you so much for taking the time to leave a review for our salon. We are so glad to hear that you had a great experience with Gavin. Your satisfaction and comfort are our top priorities, and we are thrilled that you felt listened to and at ease during your appointment. We pride ourselves on providing quality service and engaging conversations with our clients. We hope to see you again soon and help you achieve your desired look.
Best regards,
The team at Roar Giffnock

Hi Anonymous,

This review really surprises me. I know you have posted this anonymously however I am aware of your full service and results as I was part of your consultation.

When we have a review of any less than 5 stars it is so important to me that we find out where we can improve.

In this instance I feel that you might not be telling the whole story. So I would like to address some points in this review.

You did receive a warm copper brown balayage because that is what you asked for and also showed a reference photo as such. We also explained that it was going to be much warmer than what you have had before and you agreed that it would be a good change. Niamh is absolutely one of our youngest members of the team but that does not diminish her skill. The look she created for you was exactly what you had asked for and was charged accordingly for work that was over a 3hour appointment. She also cut off what you asked her to cut off.

You were not quoted any price on the phone and I know this for sure because it was me who took your booking. We don’t quote for colour work when we haven’t seen the head of hair yet in person.
Niamh quoted you at the start of your visit for a full head balayage service then rightly so when you questioned the price also gave you options where we could do a little less work if your first choice didn’t suit. You chose to go ahead with the full service even after the price breakdown so i am struggling to see how we have “ripped you off” when we explained every price aspect of the service before we started? All new guests receive a shampoo and conditioner this is a gift for choosing ROAR.

I am the “man in charge” as you described me and your comment about not making eye contact is simply just not true I’m an experienced hairdresser of 22 years eye contact is essential in my role and i absolutely made eye contact with you while I explained that you did not receive a quote from me on the phone. I think what happened was you got a little defensive because you hadn’t realised that it was me you were speaking with and you were caught out trying to manipulate the price so that is a lie.

To close I'm glad you have decided you wouldn’t come again because respectfully you are not welcome. You got exactly the hair that you asked for and you were told exactly how much it would cost before any work started. You have falsely reviewed my business and you have posted this review thinking you would get something for nothing which is proven by your actions to try and manipulate the price in the first place.

I ask you if you have had “the hair you want” at other salons…. Why come to us? Or perhaps there is good reason why you no longer go to these salons either?

Leo
🦁

Dear Ms Helen,

Thank you for leaving us a lovely review about your experience at our salon. We're delighted to hear that you had a fantastic cut as always and that Gavin was able to figure out exactly what you wanted. We truly appreciate your kind words about our team and the banter that comes along with our services.

We're committed to providing each and every one of our clients with a great experience, and we're so happy that this was reflected during your visit. Your support means everything to us.

Thank you again for taking the time to share your feedback, Ms Helen. We look forward to seeing you again soon.

Best,
The team at Roar Giffnock

Dear Brenda,

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had a lovely visit to our salon and that Niamh provided you with a great consultation and personalized service.

We're glad that you felt confident with Niamh's advice on color selection and that you were happy with the end result. It's always our top priority to make sure our clients are satisfied at every stage of their visit.

We look forward to welcoming you back to our salon in the future for another great experience.

Best regards,
The Roar Giffnock team

Hi Sarah,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you have been a repeat customer and have been happy with your experience at our salon. We strive to provide exceptional service and results, so it's always rewarding to hear positive feedback from our clients.

We appreciate your recommendation and are pleased to know that your blow dry lasts for days - that's definitely a sign of a good hair day! We look forward to welcoming you back for your next visit.

Best,
The team at Roar Giffnock

Dear Eilidh,

Thank you for leaving such a kind review. We are glad to hear that you had a lovely time at our salon and that Claire was able to help you make decisions about your hair. It's always our goal to make sure our clients leave feeling their best and ready to take on the year.

We appreciate your feedback and we hope to see you again soon at our salon.

Best,
The team at Roar Giffnock

Hi Sianne, thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience at our salon. Our team strives to provide not only great haircuts, but also personalized advice for each of our clients. We are happy to hear that you are delighted with your new haircut and that we could assist you in planning for your new hair colour. Thank you for recommending us, it means a lot to us. We can't wait to see you again at Roar Giffnock! Best, the team at Roar Giffnock

Dear Sianne, thank you so much for taking the time to leave us this lovely review! We are thrilled to hear that our team member provided you with great advice and that you are delighted with your new haircut. It's always our goal to ensure that our clients leave our salon feeling happy and confident. We are also glad to hear that we were able to work together to create a plan for your new hair color. Thank you for recommending us, it means a lot to us. We can't wait to see you again for your next appointment. Have a wonderful day!
Warmly,
The Roar Giffnock Team

Dear Hilary,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that Gavin provided you with a wonderful hair experience and that you are pleased with the end result. Our team prides ourselves on listening to our clients' needs and we are glad that Gavin was able to deliver exactly what you wanted.

We truly appreciate your kind words and we look forward to welcoming you back to our salon in the future. Your satisfaction is our top priority and we will continue to strive for excellence in all of our services.

Thank you again for choosing our salon and for your support. We hope to see you soon!

Best, the team at Roar Giffnock

Hi Susan,

We are thrilled to hear that you love your hair! Thank you for trusting us to give you the cut and color you wanted. It means a lot to us that you are delighted with the end result. Your satisfaction is very important to us.
We hope to see you again soon at our salon to help keep your hair looking its best.

Warm regards,
Team at Roar Giffnock

Hi Frances,

My name is Leo and I am the salon owner at ROAR. I wanted to create a reply that addresses all of your points in your review.

Firstly ROAR has a mission to make each guest look and feel fantastic so if we have missed the mark on this occasion please know we will Do everything we can to rectify that.

Your appointment was indeed with John however please let me explain that John went missing with no
Communication. I don’t feel it necessary to go into the details of this however we had no idea if he was coming back or not so instead we made sure we had a senior member of the team free to accommodate your appointment if you wanted at a very busy time of year rather than cancel and be unable to offer an alternative.

I have had a look at the appointment records and I can see that you had a “full head of foils” which included lowlights on your previous visits. I have then had a look at this appointment and can see that you had a “Face frame foils” this time which again did include a low light but the quantity that was mixed up and used was significantly less. After chatting to Claire she was certain that you didn’t want to remove the low light but have less of them so I feel there may have been a miss communication here. Claire also mentions that when the service was finished you let her know that you were happy with the results.

At ROAR we will always make sure we get it right as much as we can but of course every so often we need to readjust some things. Please could you get in touch with us at [email protected] and we can organise a complimentary adjustment for you as well as a free treatment to say thank you for your feedback.

You have also rated our cleanliness, atmosphere and service low Frances which for us is
Feedback that we rarely receive so could you please elaborate on these points and we can make changes where necessary.

I look forward to hearing from you.
Regards
Leo
🦁

Dear Dr Elle Lindsay, thank you for taking the time to leave us such a lovely review. We are delighted to hear that your experience at our salon has been positive and that Niamh has been able to work her magic on your hair. We understand how important it is to feel comfortable and happy with your hair, and we are so glad that we could help you on your journey to hair love. We are grateful for your kind words and will be sure to pass them on to Niamh and the rest of the team. We look forward to welcoming you back for your next appointment. Take care and best regards, the team at Roar Giffnock.

Hey Wendy,

Thanks so much for taking the time to leave us a great review! We're so glad that you had another fantastic experience at our salon. We always strive to make our clients feel welcome and comfortable during their visit. And we agree, Gavin is definitely a magician when it comes to hair!

We're happy to hear that you enjoyed the hot water bottle and the 90's playlist - it's always great to hear positive feedback about our little touches. We can't wait to see you again for your next hair appointment!

Take care,
The team at Roar Giffnock

Hi Rachael Graham,

Thanks for taking the time to leave such a lovely review about your recent visit to our salon. We are so glad that Niamh's expertise and attentive listening skills made you feel comfortable during your first visit after being with the same hairdresser for 7 years.

We are also happy to hear that you loved the result of your hair colour and cut. We always strive to ensure that our clients leave our salon feeling satisfied and confident. We are sorry to hear about your struggles with low iron, but we are glad that Niamh took extra care to protect your hair during the process.

We would be thrilled to have you back at our salon for your next hair appointment. Our team will be here to provide excellent services and make your experience as enjoyable as possible.

Warmly,
The team at Roar Giffnock

Dear Mrs Angela Crawford,

Thank you for taking the time to write a review about your recent visit to our salon. We are delighted to hear that you had a positive experience with our stylist Gavin and are satisfied with your haircut.

Thank you for choosing our salon and for considering us as your new go-to salon. We value your support and look forward to welcoming you back on your next visit.

Best regards,

The team at Roar Giffnock

Hi Rebecca,

Thank you for taking the time to leave us a review. We're thrilled to hear that you had a brilliant experience with Nicole! We'll be sure to pass along your kind words to her.

We pride ourselves on providing top-notch services and it's always lovely to receive such positive feedback. We hope to see you again soon at our salon.

Best,
The team at Roar Giffnock