Getting my hair done at Saks was a personalised experience from start to finish and I felt cared for and appreciated for being there, all the way through. From walking through the door and someone taking my coat, seating me and offering me coffee/tea, as someone that is anxious about new environments and people, I was set at ease and felt relaxed immediately. Natalie sat with me for my consultation and was clearly knowledgeable and understanding of my not so hairdresser talk! She understood exactly what I wanted from what I said and delivered perfectly. All staff were attentive not only to their own clients, but constantly asked each other if they needed anything which was lovely to see. I came home and booked my next appointment in straight away! Thank you so much.