I came to the salon and asked for a pink balayage. During the pre visit and the consultation where I showed photos of people with similar hair colour to mine I emphasised I wanted to see clear pink and was assured that this would be the case. I know that hair colour is not an exact science and I accept that. When my hair was finished and I felt quite intimidated but was disappointed and I mistakenly left the salon after I had paid over £100 with no pink at all evident on my hair. This is my biggest complaint why send someone away when their hair is the same colour as when they arrived and clearly not pink as asked? I returned straightway with my mum and the assistant manager was at the desk I explained and she went to get the stylist but did not return which I honestly thought was strange as given there was a complaint being made.

The stylist returned was very defensive and said ‘I said it would be a shade of pink, it is there it's subtle’ I disagreed with this. She said to come back but there will be an extra charge to finish it again, I thought this was unfair but I was mostly concerned with getting my hair pink.

When we returned a few days later and the stylist was borderline arguing with us saying she didn’t say it would be pink in the consultation. My mum stepped in and said ‘you were shown pictures beforehand and I asked you directly would it be pink and you said yes’. At this point the stylist agreed it was not and backed down a little and we just agreed to try and continue.

The positive was that the initial hair cut and finish was nice.

It has been re done it is not noticeably pink. I am really annoyed that I was sent away with no acknowledgement that my hair was not pink. I feel that they were just keen to get me out of the door and hope I didn't have the confidence to question the poor job they'd done. At no point did I receive an apology for this, just bad attitude. I will not return, and if I was asked 'do I recommend Carl Keith?' my answer would be no.