Didn't wash my hair properly

Blanka Indic
11th Aug 2023
3.0
Appointment verified by SaloniQ Software

I can't remember the name of my stylist, but it was a woman. She didn't wash my hair properly so my scalp is itchy and will have to wash my hair again. On top of that she didn't dry my hair properly and I left the salon with wet hair. For £36, I should have left the salon with professionally done hair.

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Value
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Response from Michael Franks Liverpool One

Hi Blanka, I am so sorry to see that you were not happy with the service you received during your visit. This is not our usual standard and we agree every client should receive a professional service. Please don't hesitate to call us on 0151 345 6148 and we will also be in touch with you to discuss this further and we would love to see you again soon to rectify any issues you may have - Michael - Creative Director