Hi I had a lovely last minuit (cancellation) appointment with Nadine to lighten up my hair before my holiday. Nadine was very thorough and took time to discuss what I was hoping for but also explained realistically the best steps to take to achieve the result without damaging the hair. The salon was very pretty and loved the choice of drinks available so felt like a real treat. I'm moving towards a lighter overall shade that should be achieved with a few more visits. Nadine is very bubbly! She has great energy.