Thank you for your feedback Helen. I am glad to hear that you are happy with your colour service. With regards to the technical blow dry we do have two options available which are to either have a free blow dry with an apprentice, with the terms being that they are in learning and to be patient with them as it may take longer than usual and/ or may not be as polished as it would be with a qualified person.
The other option being that you can book a professional blow dry in addition to your colour service for £35 to avoid potential disappointment.
If these options were not explained to you at the time of booking I can only apologise for this and for any inconvenience caused.
If you would like to discuss this further please do not hesitate to contact management at your convenience. We thank you for your custom and look forward to seeing you again soon.